Questions tagged [client-support]
For questions related to support of any kind supplied to a client as part of a freelancing job/project
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Seeking Guidance and Assistance to Secure Clients on Upwork
I hope this message finds you well. I am writing to express my current struggles on Upwork and to seek guidance or assistance from experienced freelancers within this community.
For over two months, I ...
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4
answers
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How can a company protect itself from technological theft when bringing on a freelancer?
If I was to bring a freelancer to my team there is the concern for technological theft. There are plenty of platforms that allow for hiring freelancers but with our companies profit margins being ...
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What should I do when handling setting up a host for my client? [duplicate]
So after a lot of learning, I've been making moves to get into making brochure websites for clients, but I'm doubtful as to what the best way to handle setting up the host financially for my client.
...
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Client continuously wanting me to justify my work
In 2019 I created an online store for a friend of the family that knew I was in the business. From the get-go, I knew how this project would turn out as the very first thing I was asked was a discount....
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Safest way to send Credit Card information when communication is through email
I'm a freelancing web developer and want to offer clients a complete setup of all services, including account creation and service subscription so I can give them the end product without them having ...
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1
answer
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Refer to a Freelance option in upwork could improve my score? [closed]
I am relatively new at upwork.com and since my first invitation to interview and work done, I have to received more invitations to interviews, So I have to ignore some but I think that if I ignore the ...
- 367
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137
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How to reject a project that does not fit with my skills or goes beyond my skills in order to keep your client for future projects?
I am having problems with how to reject this kind of project for my clients. As an example, a recent client that weeks ago I did a C Project for him arrives again days ago needing help in a project ...
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133
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How to work with a micro-manage client
I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
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Can I ask my full-time freelancer to help me with personal work?
I am a first-time employer, and recently hired a freelancer for a full-time job with the job title "Need assistant for a monthly contract requiring stock trading/finance-related work".
In ...
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3
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202
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Freelancer theft of client's property and non-shipment (US client, India freelancer)
I posted a basic hacking investigation job on Upwork and one of the people who applied seemed to be an excellent candidate. His cover letter informed me that he was USA licensed and certified, had ...
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2
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242
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Client is asking me to add an item to an invoice that I haven't charged for or work for, it is right for me to add it?
I have a client for which I designed a presentation for a fixed price. I sent an initial invoice and got paid. No problem there.
Sometime after he requested an editable version of the invoice because ...
2
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1
answer
76
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Recurring payments
I'm a new mobile app freelancer and i'm about to win a new client. They are going to pay me hourly based.
But they asked me how much i'd charge them if they need support in the future. How should i ...
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3
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2
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196
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How to help a client understand that 16-hour effort doesn't mean deliver the next day?
I've recently quoted a client on a project for 16 hours of effort. I've told him that I can deliver the work in 3 weeks time.
However, he took the 16 hours of effort literally and expected me to ...
- 155
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vote
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107
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Client requesting things out of my domain in the name of maintainance
So, I happen to develop an inventory management system for a local store. The main owner (An old timer non-techie) of the store was reluctant about the idea, but his son was the one who wanted the ...
- 155
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Can a client sue when I removed the work I did after they didn't pay
I was doing a website for a client. They paid in full for the services and I didn't have any issues with the service/payment.
He then later asked for additional work, which was not a part of our ...
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