All Questions
Tagged with client-support communication
11
questions
1
vote
5
answers
266
views
Client continuously wanting me to justify my work
In 2019 I created an online store for a friend of the family that knew I was in the business. From the get-go, I knew how this project would turn out as the very first thing I was asked was a discount....
- 77
2
votes
4
answers
207
views
Safest way to send Credit Card information when communication is through email
I'm a freelancing web developer and want to offer clients a complete setup of all services, including account creation and service subscription so I can give them the end product without them having ...
3
votes
1
answer
138
views
How to reject a project that does not fit with my skills or goes beyond my skills in order to keep your client for future projects?
I am having problems with how to reject this kind of project for my clients. As an example, a recent client that weeks ago I did a C Project for him arrives again days ago needing help in a project ...
- 367
7
votes
3
answers
133
views
How to work with a micro-manage client
I have work with a client for nearly a week and I am really stress to cooperate with him. I apply for a blog writer for this job through a freelance platform. I have a feeling of being controlled, he ...
- 91
-1
votes
1
answer
47
views
Guides for clients to learn to save files to online cloud storage
Every once in a while, I get a client who keeps sending me files over text and email and all kinds of other means.
It becomes a mess and when I bring up that it takes 20 minutes to find all the ...
- 564
4
votes
3
answers
155
views
How do I increase efficiency in client communications without seeming impersonal?
I find myself with the enviable problem of having more work than time, and as such, I'm attempting to steamline tasks and increase efficiency, along with raising my rates. One issue that has cropped ...
- 533
-1
votes
4
answers
208
views
How to control the clients sales funnel?
I receive job offers from here and from there, introduce myself to potential clients on jobs sites, via email and so on. I can keep 1-3 potential clients in my head at a moment.
When I receive, say, ...
- 169
3
votes
2
answers
256
views
A tool to communicate with a client that's better than e-mail
I'm working on a project for my client. I need to communicate daily with them on many different aspects of the application. At the beginning, e-mail was enough, but after a month there are few ...
- 133
4
votes
4
answers
226
views
Should I debug application on customer server if it wasn't previously discussed as part of the job?
I did create for customer webcrawler application. It's running fine on my local server, although customer asking me to debug application on his server, because there is exception thrown on product ...
- 143
5
votes
1
answer
64
views
Scheduling calls with clients in different timezones
I live in Europe, while my clients are mostly from US. Thus, the smallest timezone difference between me and my clients is -4hours, the biggest being -9hours. Yet, I also have a customer in Asia, ...
- 161
4
votes
3
answers
2k
views
I added my client to WhatsApp, now I get messages from him at 11pm. How to act?
I don't know if I made a mistake on giving my client my personal WhatsApp number. Now whenever he has something to say about the service I delivered, he contacts me by that channel because he knows I'...
- 141