Questions tagged [client-support]
For questions related to support of any kind supplied to a client as part of a freelancing job/project
70
questions
4
votes
1
answer
100
views
Should all project get the same post-release support?
How can I determine how long I should offer free support? Obviously a 3-month project and 3-day bug fixes will not be treated equally.
In my case, when I do the whole project, I offer free 1- to 3-...
- 14.4k
9
votes
3
answers
1k
views
How prompt should we fix bugs after app release?
So I made an app, we tested it and the app is published to public. The client returns to me in 10-15 days saying that users reported more bugs. I usually give 1 to 3 months of free after-release ...
- 14.4k
5
votes
3
answers
159
views
Deciding budget of a project which does not have exact requirements
Let's say there is a project which does not have an exact set of requirements.
And then the clients ask for an "tentative" quote.
There is no way to decide that, for example, an iPad app for a hotel ...
- 255
9
votes
3
answers
693
views
Seeking advice on web design startup
Can anyone with experience in running a start-up software/web design business give me a few solid recommendations on how your general client experience works?
I'm interested in what sort of ...
- 397
7
votes
3
answers
201
views
Free support after selling a project
I'm working on a small engineering/programming project (~100kloc of code) which tackles many different areas of expertise. The program communicates with many external devices, has data processing and ...
- 171
3
votes
1
answer
112
views
How to do the support after delivery?
Myself and customer agreed on a support period after delivery, for the application testing is done and for reports also is done, but this test performed with demo data not actual live data (...
- 145
13
votes
7
answers
5k
views
How should I deal with clients wanting to meet me, although I work at home?
I have a decent client base now, after many years of hard work; however, increasingly, clients are saying they want to come to meet me. This is a change from what I am used to, where I would always go ...
- 1,240
5
votes
3
answers
206
views
Charging a yearly support fee for commercial CMS based website?
I use WordPress and WordPress websites need regular updates, which can bring about conflicts between plugins or even some plugins ceasing to work. In such situations, it can take many hours to fix the ...
- 1,079
19
votes
4
answers
576
views
Charging more for emergencies because of the client's negligence?
I created a website for a client. I offered to install any future security updates for a fixed monthly fee (so it wouldn’t matter if there are 0 or 10 security updates in a month), but the client didn'...
- 1,501
46
votes
7
answers
3k
views
How can we prepare for "getting hit by a bus"?
As a self-employed person working for a client (e.g. creating a website), you have a bus factor of 1:
The bus factor is the total number of key developers who would need to be incapacitated (as by ...
- 1,501