Questions tagged [client-support]
For questions related to support of any kind supplied to a client as part of a freelancing job/project
70
questions
6
votes
1
answer
133
views
Legality of providing freelance support for a product which my current employer previously supported
I currently provide technical support for a very niche product sold by a relatively big-name company (at least within this particular industry).
However, they are planning on ending support in a ...
- 163
1
vote
2
answers
585
views
Client is not paying for my work
I know it is very common problem that client doesn't pay for the work done.
But in my case Client is not a company, he is an individual. I gave him support for his work. I already told him that he ...
- 11
6
votes
5
answers
351
views
How do I determine support rate if not previously negotiated?
Last night, I provided support to a recent customer by setting up their small business's email address to be read within an email client. I had already done this on one of their devices as part of the ...
- 1,637
4
votes
1
answer
288
views
How many hours of free transition/exit time should I give a client who just ended a long term contract?
We recently came to the end of a 6 month hourly contract (at about 25 hours per week).
The client and my company discussed renewal, but the sticking point became our hourly rate.
The client wanted us ...
- 499
6
votes
3
answers
157
views
How Much Information is Enough Information?
I've dealt with a few clients over the years who have wanted, understandably, to stick with the project at every turn. For the most part I haven't had any issues with that, but when I start hitting a ...
- 205
11
votes
4
answers
379
views
I.T home support - protecting myself
I'm looking to get some extra work and start my own I.T support business for home users only.
Examples of work:
- Working on computers in front of the client
- Clients drop off computers, I fix them, ...
- 213
15
votes
3
answers
15k
views
How to setup client ownership of domain name and hosting
I'm starting out as a small web design and development business. I'd prefer that after I launch a site for a client, they then own and be responsible for the management and recurring payment of their ...
- 397
13
votes
6
answers
4k
views
I have a meeting with a potential client tomorrow and I have no idea what to do
A friend of mine has put me in touch with one of his co-workers who wants a website for his business. He simply requested that we meet up in person the next day. I have no idea what to discuss during ...
- 233
5
votes
1
answer
64
views
Scheduling calls with clients in different timezones
I live in Europe, while my clients are mostly from US. Thus, the smallest timezone difference between me and my clients is -4hours, the biggest being -9hours. Yet, I also have a customer in Asia, ...
- 161
4
votes
3
answers
2k
views
I added my client to WhatsApp, now I get messages from him at 11pm. How to act?
I don't know if I made a mistake on giving my client my personal WhatsApp number. Now whenever he has something to say about the service I delivered, he contacts me by that channel because he knows I'...
- 141
9
votes
7
answers
485
views
Client suspended dev work, but still wants fixes
I have a long term development client that recently needed to suspend development due to some financial issues on his side. Up until now for most of this year I've been on an hourly time commitment ...
- 955
4
votes
4
answers
1k
views
Designing Websites without CMS
I’m planning to build websites that do not have a CMS (Content Management System) to enable the user to update their content. I have more than enough expertise to enter this business. The only thing ...
- 141
2
votes
1
answer
537
views
Is there a freelancers' website only for Windows Server troubleshooting jobs?
I am an Infrastructure engineer on the Windows Platform and I live in India. Is there a website dedicated for remote freelance troubleshooting and remote administrator jobs for the Windows Server ...
- 121
3
votes
2
answers
727
views
How to tackle situation when client do not respond for an escro project
I have started a project with a client where the deal was to upfront an amount of money, then he will do escrow for all of the remaining money, with it being released after completion of the project. ...
- 186
11
votes
3
answers
7k
views
Am I charging my client too much for my SLA - Service level agreement?
So I have secured a project worth 6 figures for an employee management system that will manage his employees for 4 of his companies. This employee management system will integrate a biometric hardware ...
- 253