Questions tagged [client-support]
For questions related to support of any kind supplied to a client as part of a freelancing job/project
70
questions
1
vote
1
answer
359
views
Advice writing my first SLA
I have been a web developer for quite a few years now, all my clients being acquaintances or similar. I now have a more formal client that I have recently created a website for. They are interested in ...
- 123
-1
votes
1
answer
49
views
Web Troubleshooting Email Template?
I have an issue that im sure most other web development people have which is trying to answer vague emails about website or email issues. Trying to get details such as an exact page URL or a scenario ...
2
votes
1
answer
512
views
I'm a 'freelance' web developer / considering hosting client websites as reseller (or not) - opinons wanted on reseller accounts
I worked for a small / local web development company whose owner retired about 2 years ago. The previous business offered hosting services (which, set up years ago was done in a shared hosting ...
- 23
5
votes
1
answer
122
views
Hired for work but problem was fixed by the client's hosting
I'm in a dilemma if I should charge a client or not.
First off, I was hired by a client to fix their site. I have very limited access on their site and their hosting is very poorly managed by a ...
- 327
4
votes
3
answers
155
views
How do I increase efficiency in client communications without seeming impersonal?
I find myself with the enviable problem of having more work than time, and as such, I'm attempting to steamline tasks and increase efficiency, along with raising my rates. One issue that has cropped ...
- 533
3
votes
1
answer
165
views
How to deal with a lying customer?
I'm a freelancer and deal mostly with web, a client of mine has hired me to deal with a monthly newsletter: improve the deliverability and the message itself, I signed up for a popular online service (...
- 131
0
votes
2
answers
66
views
How to tell approach to project?
I bean asked in freelancing website to tell (for an android project)
brief description of HOW I would go about implementing the project
and outline of how you would approach the project
What ...
- 103
2
votes
3
answers
81
views
Searching document shared by clients
One of the people who works with me has complained that a lot of clients are sharing documents with her in different "cloud" storage systems (e.g. OneDrive, DropBox, Google Docs).
Because there are ...
- 21
2
votes
2
answers
173
views
Got a contract, but the code isn't the best, how do I proceed?
I've recently gotten a contract for me to integrate an API with an AngularJS frontend, I'm quite new to freelancing and I've only got roughly two projects under my belt, all be it larger than normal, ...
- 239
1
vote
4
answers
113
views
Quality online tool to visualize my availbility in the simplest manner?
OK, I may have overly complicated the title. But here is my issue.
I sometimes work alone, sometimes as a team of 3. Either way, I have to keep track of all time that has already been booked and time ...
- 14.4k
-1
votes
4
answers
208
views
How to control the clients sales funnel?
I receive job offers from here and from there, introduce myself to potential clients on jobs sites, via email and so on. I can keep 1-3 potential clients in my head at a moment.
When I receive, say, ...
- 169
3
votes
2
answers
256
views
A tool to communicate with a client that's better than e-mail
I'm working on a project for my client. I need to communicate daily with them on many different aspects of the application. At the beginning, e-mail was enough, but after a month there are few ...
- 133
0
votes
2
answers
120
views
Is advisable to give training for a software of mine for free as an added value?
I'm a programmer and I developed an ERP (invoice/accounting software). I wondering if giving training for free to my customers can be seen as an added value or they can think it is of little value (or ...
- 489
4
votes
2
answers
2k
views
How to handle a disgruntled client who tries to ruin your reputation online?
I am running a small website design and development company, We have done a project for one of the USA based client. Based on my experience, more than 95% of the clients are good, but at least you ...
- 251
4
votes
4
answers
226
views
Should I debug application on customer server if it wasn't previously discussed as part of the job?
I did create for customer webcrawler application. It's running fine on my local server, although customer asking me to debug application on his server, because there is exception thrown on product ...
- 143