Consumerized and Social IT
workers use technology outside of IT's control, and it's likely to be much better.
IT has to learn how to manage and take advantage of mobile, social, collaboration, and self-service technology.
XaaS "everything-as-a-service"
New IT service acquisition and consumption models.
Lean IT, cloud (bunker) models
App Internet
new architecture that leverages cloud-tethered, context-aware mobile devices that interact with each other and our enterprises.
users are shifting away from the monolithic to small, tailored, and integrated bits of functionality that they can get as needed for whatever device.
Big Data
techniques and technologies that make handling data at extreme scale affordable
doing more, with more data, more cheaply.
Introducing the Internet of Things: lecture @IULM University
This document discusses the Internet of Things (IoT) and how connected devices and sensors will continue to proliferate and connect physical objects to the internet. It notes that while internet access is widespread, the number of connected objects is still small compared to unconnected objects. It envisions that the next revolution will be connecting previously unconnected objects and networks of sensors. It discusses how technologies like mobile phones, social networks, open hardware, and self-tracking are enabling more connectivity between people, devices, and data. The size of the IoT market is forecasted to grow exponentially in the coming years.
Mobile retailing - if you don't do it, someone else will
The document discusses how mobile technology is influencing the retail industry. It finds that retail is the industry most impacted by digital disruption. Mobile devices allow customers to check prices and reviews in-store, influencing their purchasing decisions. The constant connectivity of consumers means retailers must meet customer expectations across online and in-store shopping. To adapt, retailers should provide customers with product information on their preferred mobile channels and gain insights into customer shopping behaviors through mobile analytics. The challenges of an omnichannel customer experience require retailers to rethink their physical stores, pricing, and staff training to remain competitive in the new mobile era.
New in Adobe Technical Communication Suite 3 by @rjacquez
These are the slides I used during our Webinar entitled "What's New in Adobe Technical Communication Suite 3. For the Webinar recording, visit http://rjacquez.com
What’s Next for Microsoft, Google and the Rest of IT Industry? - Andy Blumenthal
This article discusses the future challenges facing Microsoft, Google, and other technology companies. While Microsoft and Google currently dominate their respective markets, industry analysts are wondering how they will continue innovating and finding new growth areas. All organizations face a natural life cycle of birth, growth, maturity, decline, and eventually death. To remain competitive, companies must constantly plan new strategies and tactics to move into the future. However, no organization can avoid mortality, and some challenges may indicate an irreversible decline requiring a change in approach.
This document summarizes a presentation about designing effective mobile user experiences. It discusses understanding the context and needs of users, who are humans holding mobile devices in various situations rather than just interacting with the devices. Case studies demonstrate mapping user journeys and designing interfaces based on familiar concepts and behaviors ("memes") that have spread widely. Testing mobile designs with real users on actual devices is emphasized over desktop simulations, as mobile users appreciate experimenting with interfaces. The overall message is that good mobile design prioritizes the human experience over the technical capabilities of devices.
FrameMaker 10 includes new features that allow for more interactive and engaging technical documentation. It allows embedding of multimedia like video and audio. It also improves usability with features like auto spell check and drag and drop text. Further, it integrates with Technical Communication Services 3 which enables shared PDF reviews and direct online help publishing from FrameMaker.
St David’s Day Lecture - Newport University
John Dew, of Dew Cadre Change Associates ltd's presentation from the inaugural St David's day lecture on: "Our Changing World: 21st Century Workpace" National athletes for growth.
Dew Cadre is a change management consultancy specialising in the public and non-governmental sector delivering outstanding results through High Impact Intervention Teams. Dew Cadre is based in Cardiff, South Wales
http://www.dewcadrechangeassociates.com
This is my presentation during PLM Innovation 2012 event in Munich. I'm discussing how Consumerization of IT will influence the future of Product Lifecycle Management.
ow do you design experiences that transcend a single device, or even a family of devices? How do you create experiences that exist simultaneously in your hand and in the cloud?
Using plentiful examples drawn from cutting edge products and the history of technology, this workshop describes underlying trends, shows the latest developments and asks some broader questions.
The presentation Jo Caudron gave at the #DMF11 conference in Brussels. It deals with the radical change our traditional media are facing due to the impact of mobile, social, digital media.
St David’s Day Lecture - Newport University
John Dew, of Dew Cadre Change Associates ltd's presentation from the inaugural St David's day lecture on: "Our Changing World: 21st Century Workpace" National athletes for growth.
Dew Cadre is a change management consultancy specialising in the public and non-governmental sector delivering outstanding results through High Impact Intervention Teams. Dew Cadre is based in Cardiff, South Wales
http://www.dewcadrechangeassociates.com
A Model for Information Environments - Reframe IA Workshop 2013
My five-minute ignite-style talk for the Reframe IA workshop. Please note, for SlideShare purposes, I had to embed my notes into the slides, because PowerPoint wasn't behaving with other options.
(Information about the workshop: http://2013.iasummit.org/program/workshops/the-amazing-academics-practitioners-round-table/)
Designing Smart Things: User Experience Design for Networked Devices (UX-LX W...
How do you design experiences that transcend a single device, or even a family of devices? How do you create experiences that exist simultaneously in your hand and in the cloud?
Using plentiful examples drawn from cutting edge products and the history of technology, this workshop describe underlying trends, show the latest developments and ask some broader questions.
The document discusses the concept of Enterprise 2.0. It defines Enterprise 2.0 as combining user-centric culture, new processes, and supporting technologies within a company. This allows companies to embrace employees' participation and sharing in ways that create new opportunities. The document provides examples of how Web 2.0 created new markets and chances that were not originally planned. It aims to explain how companies can successfully adopt Enterprise 2.0 approaches.
Developing a Community Networking Strategy – Steps to Take
1. The document outlines steps for developing a community networking strategy, including analyzing stakeholder networks, surveying key stakeholders, and convening the network to address challenges and implement solutions.
2. It emphasizes that organizations function as complex networks and that value is created through relationships and interactions between stakeholders.
3. Network analysis tools can visualize these relationships to reveal opportunities for collaboration and knowledge sharing to address business needs.
The document discusses how robots and automation are disrupting traditional employment and the viability of the 401(k) retirement plan. It notes that as robots replace human workers, unemployment and under-employment are rising. This makes relying on 401(k) contributions for retirement risky as contributions depend on steady employment and income. The document proposes an "Irregular Employment Accumulation Account" as a better option for self-employed or irregularly employed individuals. It would allow flexible contributions and withdrawals to adapt to changing income levels. The document also discusses issues with universal life insurance policies and how some policies now require increased premiums to maintain coverage due to lower than projected returns and dividends.
The document discusses several technological trends that will reshape the future in the coming years:
1. The rise of "knowledge individuals" who are always connected via mobile devices and cloud services, blurring work and personal lives.
2. Dramatic reductions in the cost of storage and bandwidth will enable virtually unlimited sharing of information online.
3. Mobile applications and specialized devices will replace the PC as the primary means of internet access, ushering in a "post-PC" era.
4. Social networks and user-generated content will continue growing in importance both personally and professionally through platforms like Facebook.
5. Location-based services and embedded sensors will create new types of applications using real-time
Consumerized and Social IT; XaaS "everything-as-a-service" ; New IT service acquisition and consumption models, Lean IT, cloud (bunker) models; charge-back; App Internet ; context-aware mobile devices that interact with each other and our enterprises; users are shifting ; Big Data
The document is a presentation by Kaliya Hamlin from the Personal Data Ecosystem Consortium at the NSTIC Privacy Workshop on June 28, 2011 in Boston. It discusses the need for individuals to have control over their own personal data and the ability to manage different contexts and digital personas. It proposes new business and market models that incentivize giving individuals tools to store, share, and get value from their own data while respecting privacy and consent. The presentation argues this could create new economic opportunities while empowering users to be stewards of their own information.
The Future of Social in the Enterprise - by Alan Lepofsky and Dion HinchcliffeAlan Lepofsky
This presentation talks about the past, present and future of social software within the enterprise. DIon Hinchcliffe and I presented this at Salesforce Dreamforce 2012.
Introducing the Internet of Things: lecture @IULM UniversityLeandro Agro'
This document discusses the Internet of Things (IoT) and how connected devices and sensors will continue to proliferate and connect physical objects to the internet. It notes that while internet access is widespread, the number of connected objects is still small compared to unconnected objects. It envisions that the next revolution will be connecting previously unconnected objects and networks of sensors. It discusses how technologies like mobile phones, social networks, open hardware, and self-tracking are enabling more connectivity between people, devices, and data. The size of the IoT market is forecasted to grow exponentially in the coming years.
Mobile retailing - if you don't do it, someone else willRik Veldhuizen
The document discusses how mobile technology is influencing the retail industry. It finds that retail is the industry most impacted by digital disruption. Mobile devices allow customers to check prices and reviews in-store, influencing their purchasing decisions. The constant connectivity of consumers means retailers must meet customer expectations across online and in-store shopping. To adapt, retailers should provide customers with product information on their preferred mobile channels and gain insights into customer shopping behaviors through mobile analytics. The challenges of an omnichannel customer experience require retailers to rethink their physical stores, pricing, and staff training to remain competitive in the new mobile era.
New in Adobe Technical Communication Suite 3 by @rjacquezRJ Jacquez
These are the slides I used during our Webinar entitled "What's New in Adobe Technical Communication Suite 3. For the Webinar recording, visit http://rjacquez.com
What’s Next for Microsoft, Google and the Rest of IT Industry? - Andy BlumenthalAndy (Avraham) Blumenthal
This article discusses the future challenges facing Microsoft, Google, and other technology companies. While Microsoft and Google currently dominate their respective markets, industry analysts are wondering how they will continue innovating and finding new growth areas. All organizations face a natural life cycle of birth, growth, maturity, decline, and eventually death. To remain competitive, companies must constantly plan new strategies and tactics to move into the future. However, no organization can avoid mortality, and some challenges may indicate an irreversible decline requiring a change in approach.
This document summarizes a presentation about designing effective mobile user experiences. It discusses understanding the context and needs of users, who are humans holding mobile devices in various situations rather than just interacting with the devices. Case studies demonstrate mapping user journeys and designing interfaces based on familiar concepts and behaviors ("memes") that have spread widely. Testing mobile designs with real users on actual devices is emphasized over desktop simulations, as mobile users appreciate experimenting with interfaces. The overall message is that good mobile design prioritizes the human experience over the technical capabilities of devices.
FrameMaker 10 includes new features that allow for more interactive and engaging technical documentation. It allows embedding of multimedia like video and audio. It also improves usability with features like auto spell check and drag and drop text. Further, it integrates with Technical Communication Services 3 which enables shared PDF reviews and direct online help publishing from FrameMaker.
St David’s Day Lecture - Newport University
John Dew, of Dew Cadre Change Associates ltd's presentation from the inaugural St David's day lecture on: "Our Changing World: 21st Century Workpace" National athletes for growth.
Dew Cadre is a change management consultancy specialising in the public and non-governmental sector delivering outstanding results through High Impact Intervention Teams. Dew Cadre is based in Cardiff, South Wales
http://www.dewcadrechangeassociates.com
This is my presentation during PLM Innovation 2012 event in Munich. I'm discussing how Consumerization of IT will influence the future of Product Lifecycle Management.
ow do you design experiences that transcend a single device, or even a family of devices? How do you create experiences that exist simultaneously in your hand and in the cloud?
Using plentiful examples drawn from cutting edge products and the history of technology, this workshop describes underlying trends, shows the latest developments and asks some broader questions.
The presentation Jo Caudron gave at the #DMF11 conference in Brussels. It deals with the radical change our traditional media are facing due to the impact of mobile, social, digital media.
St David’s Day Lecture - Newport University
John Dew, of Dew Cadre Change Associates ltd's presentation from the inaugural St David's day lecture on: "Our Changing World: 21st Century Workpace" National athletes for growth.
Dew Cadre is a change management consultancy specialising in the public and non-governmental sector delivering outstanding results through High Impact Intervention Teams. Dew Cadre is based in Cardiff, South Wales
http://www.dewcadrechangeassociates.com
A Model for Information Environments - Reframe IA Workshop 2013Andrew Hinton
My five-minute ignite-style talk for the Reframe IA workshop. Please note, for SlideShare purposes, I had to embed my notes into the slides, because PowerPoint wasn't behaving with other options.
(Information about the workshop: http://2013.iasummit.org/program/workshops/the-amazing-academics-practitioners-round-table/)
Designing Smart Things: User Experience Design for Networked Devices (UX-LX W...Mike Kuniavsky
How do you design experiences that transcend a single device, or even a family of devices? How do you create experiences that exist simultaneously in your hand and in the cloud?
Using plentiful examples drawn from cutting edge products and the history of technology, this workshop describe underlying trends, show the latest developments and ask some broader questions.
The document discusses the concept of Enterprise 2.0. It defines Enterprise 2.0 as combining user-centric culture, new processes, and supporting technologies within a company. This allows companies to embrace employees' participation and sharing in ways that create new opportunities. The document provides examples of how Web 2.0 created new markets and chances that were not originally planned. It aims to explain how companies can successfully adopt Enterprise 2.0 approaches.
Developing a Community Networking Strategy – Steps to TakeJenny Ambrozek
1. The document outlines steps for developing a community networking strategy, including analyzing stakeholder networks, surveying key stakeholders, and convening the network to address challenges and implement solutions.
2. It emphasizes that organizations function as complex networks and that value is created through relationships and interactions between stakeholders.
3. Network analysis tools can visualize these relationships to reveal opportunities for collaboration and knowledge sharing to address business needs.
The document discusses how robots and automation are disrupting traditional employment and the viability of the 401(k) retirement plan. It notes that as robots replace human workers, unemployment and under-employment are rising. This makes relying on 401(k) contributions for retirement risky as contributions depend on steady employment and income. The document proposes an "Irregular Employment Accumulation Account" as a better option for self-employed or irregularly employed individuals. It would allow flexible contributions and withdrawals to adapt to changing income levels. The document also discusses issues with universal life insurance policies and how some policies now require increased premiums to maintain coverage due to lower than projected returns and dividends.
The document discusses several technological trends that will reshape the future in the coming years:
1. The rise of "knowledge individuals" who are always connected via mobile devices and cloud services, blurring work and personal lives.
2. Dramatic reductions in the cost of storage and bandwidth will enable virtually unlimited sharing of information online.
3. Mobile applications and specialized devices will replace the PC as the primary means of internet access, ushering in a "post-PC" era.
4. Social networks and user-generated content will continue growing in importance both personally and professionally through platforms like Facebook.
5. Location-based services and embedded sensors will create new types of applications using real-time
Cloud Computing and CRM for Real Estate - remarkto #14 - June 4th 2012George O'Neill
remarkto #14 was held on June 4, 2012 - Toronto's Largest Discussion Group About Leading and Best Practices in Real Estate Marketing. Andre Ramsarran, Principal Sales Engineer from Salesforce.com, presented about Cloud Computing and CRM. To learn more see http://www.remarkto.ca for past and future events.
2007 presentation to the exec board of a high street bank - the workplace of...Jerry Fishenden
This document discusses how technology is changing the nature of business and work. It argues that offices and traditional work models are becoming outdated as technology enables new flexible and distributed ways of working. The future of work involves ubiquitous connectivity, intelligent environments, and putting users and communities at the center. Organizations must embrace these digital transformations and rethink their strategies, operations, and talent to remain competitive in this new landscape.
The document discusses the history of computers and their social impact. It begins by asking when computers first started affecting people, how they have impacted us, and what we have done with computers. It then discusses the early days of computing from the 1940s-1980s and the progression from mainframe computers to personal computers and the internet. The document considers whether we have become too dependent on computers and discusses both the advantages and dangers of our increasing reliance on technology. Finally, it questions what can be done and concludes that progress cannot be stopped, only guided in a positive direction.
MICROSTRATEGY - Sessione introduttiva sulla piattaforma di Business IntelligenceTwinergy
Microstrategy si posiziona per Gartner come "Leader" tra le Piattaforme di Business Intelligence. Twinergy ha un team specializzato su questa piattaforma ed esperienze di successo. La sessione ha l'obiettivo di introdurre la piattaforma e descriverne le principali caratteristiche con dimostrazioni pratiche sulla semplicità di uso e progettazione delle soluzioni di BI
Evolution of Social Software in IBM according to me. I created the presentation to show how research contributes to IBM software products and help explain the potential interactions between IBM and Academia.
Analytics, Machine Learning and Internet of ThingsRoshan Thomas
The document discusses analytics, machine learning, and the Internet of Things (IoT). It begins by stating that data is the new oil and finding patterns in data through analytics and machine learning is valuable. It then defines IoT as connecting commonly used devices to the internet to extract useful data from them. The document outlines several IoT applications and challenges, including issues around privacy, standards, and developing energy sources for billions of connected sensors. It concludes that combining machine learning, analytics, and IoT can enable more efficient, accurate and predictive systems like common sense artificial intelligence.
Community marketing used to involve direct contact through local communities. This approach struggled to scale. Traditional marketing approaches further separated brands from communities. The rise of social media now allows both scale and direct contact through online communities. Building a successful online community requires understanding member interests and roles, as well as engineering the community structure before focusing on marketing goals.
This document discusses how Web 2.0 and social media have changed marketing and community engagement. It notes that consumers now trust recommendations from people they know and opinions posted online more than branded advertising. This represents a shift from brands controlling the message to audiences now having more control over what news and information spreads due to social sharing. The document also cautions that new technologies take time to be fully adapted and applied.
Open Networks, Trusted Clouds: Peter Coffee at Cloud Expo 7 Nov 2011Peter Coffee
Beyond cloud as IT replacement, to cloud as assumed environment for radical acceleration of business process and global expansion of customer community
How social media can be used internally to achieve an integrated workforceKlaxon
Presentation delivered by Emma Roffey at Making Social Part of Your DNA, a conference held during Social Media Week 2012 in London.
For more information visit http://www.socialmediadna.co.uk
Emerging Social Business Strategies in 2010 | Social Business Summit 2010Dion Hinchcliffe
This document discusses emerging social business strategies in 2010. It examines strategies like enterprise 2.0, online communities, open supply chains, open business models, and crowdsourcing. It notes that these strategies leverage network effects, peer production, and open collaboration. While these strategies provide benefits like innovation, cost reductions, and competitive advantages, they also face challenges adopting a new cultural mindset and relinquishing some control. Overall, the document advocates that businesses reimagine themselves using a "social lens" to harness collective intelligence through new online models.
This document discusses how better access to information can provide a competitive advantage, even when it's not related to life or death issues. It outlines the evolution of technology over the past several decades and how access to information has increased dramatically. The key points are that how information is experienced, its quality, how it's processed, and what actions are taken based on it are important factors. The document also discusses strategies for improving information flow and reducing distractions in the workplace.
Dreamforce 2011 Social Enterprise Marc Benioff KeynoteNAES Corporation
Salesforce aims to bridge the social divide between customers/employees and companies through its social enterprise approach. This involves building a social customer profile to understand customers, connecting with customers on social networks and through products with social features, and empowering employees through an internal social network like Chatter. The core of the social enterprise is the multi-tenant cloud which allows for fast, open, mobile access to applications and data.
Smart City Alliance final 09 18 2014 cisco+ibmRick Huijbregts
The document discusses trends shaping communities and the growth of smart technologies and data. It notes that billions of smart connected devices will create new opportunities for insights and actions to address challenges through public-private partnerships and open standards. However, adopting smart city solutions faces challenges around procurement processes, aversion to innovation, and engaging non-IT leadership.
This document discusses how telecommunications companies can survive and prosper in the 21st century. It notes that technology, competition, and customer demands are changing rapidly. Companies that hold onto the past will die. The document recommends that telecom companies recognize changes that have already happened and are still to come, look for big opportunities, and change their business models. It suggests stopping dumb questions and assumptions about things like bandwidth needs, network control, and customer behavior. The document predicts major changes like voice services being killed by VOIP, networks bypassed by wireless, and anyone providing network services. It recommends moving to all-IP networks and fiber deployment to drastically reduce costs. The biggest predictions are positioning systems surpassing communications, sensor networks becoming all
Microsoft Dynamics Academic Alliance: How to win future of businessFrederik De Bruyne
Bruno Schroder discusses elements companies need to prepare for future business success. He notes that (1) the Microsoft ecosystem supports over 40% of IT jobs and significantly benefits local economies, (2) computing power has increased exponentially in the past decade due to Moore's Law, and (3) cloud computing provides significant economies of scale that lower costs as more servers are added. To win the future, companies must understand how devices, applications, business models, and consumer behavior are changing in our increasingly digital, social, and mobile world.
The document discusses trends and technologies that may impact businesses and IT organizations in 2015. Key points include: increased mobility, social collaboration becoming a normal way of working, and insights derived from large amounts of data available. The CIO outlook identifies opportunities for innovators such as embracing cloud computing, leveraging social networks, and understanding different generational work styles.
STKI Israeli Market Study 2023 corrected forecast 2023_24 v3.pdfDr. Jimmy Schwarzkopf
The document appears to be a presentation from STKI IT Knowledge Integrators on the state of Israel's economy and IT market following the outbreak of war in October 2023. It includes data and forecasts from various sources on how the war has negatively impacted Israel's GDP, business activity, and key industries. The original forecast predicted growth in Israel's IT market from 2018-2024, but the forecast has been corrected downward due to the unforeseen economic damage from the war, with the IT market now expected to decline in 2023 and 2024 compared to 2022 levels.
The document describes STKI, an IT market research and strategic analyst firm based in Israel. Over its 31 years in business, STKI has established relationships with major IT organizations and vendors through thousands of annual interviews. STKI uses an equilibrium model to analyze both what users purchase from vendors and what vendors sell, in order to determine the overall Israeli IT market size. The company provides research reports, briefings, and workshops to clients on topics like technology trends, industry surveys, and vendor positioning.
This document is a presentation by STKI IT Knowledge Integrators on their 2023 Israel IT Market Study. It provides information on STKI's methodology, which uses an equilibrium model to calculate the IT market size based on interviews with both technology users and vendors. It outlines the types of research and services STKI provides on topics like IT trends, budgets, forecasts, and vendor positioning. The presentation also includes sections on the Israeli economy, changing business environment, and factors impacting the CIO role. Slides are included on Israeli company statistics and examples of STKI's vendor positioning analysis.
This document discusses communication and collaboration in product-led organizations. It covers topics like internal collaboration, collaboration challenges, collaboration tools, and collaboration overload. It also discusses the human factors of product-led organizations like empowering teams, keeping people interested and informed, and addressing issues like the great resignation and quiet quitting. The overall document provides insights into improving collaboration and communication in product-led companies.
The document discusses the evolution of the Office of the Chief Information Officer (OCIO) role over time. It describes how the OCIO started as an "order taker" for IT in the 1990s (OCIO v1). In the 2000s, the OCIO was established to better align IT with business needs (OCIO v2). Later, business relationship managers (BRMs) were introduced to improve customer experience but acted as bottlenecks (2017-2022). The document argues for a product-led organization where product teams are empowered and the OCIO acts as an enabler by providing resources and skills to product managers based on product success metrics.
This document discusses platform teams and platform engineering. It introduces platform products as products that can be easily used by other teams to focus on business problems while maintaining standards. Platform engineering is defined as designing and building toolchains and workflows that enable self-service capabilities for other teams. Platform products have functionality above the surface that developers see, and infrastructure components below the surface. Integration platforms, SRE, SASE, storage and backup tools, and micro frontends are discussed as examples of platform products.
This document discusses transitioning from a project-led organization to a product-led organization. It notes that while many companies have tried approaches like agile, digital transformation and design thinking, software projects still often fail to deliver user satisfaction. It advocates empowering product teams to own the entire product lifecycle and giving them autonomy to solve problems, rather than managing software development as a series of projects. This approach mirrors how successful startups operate and can help deliver better customer outcomes.
This document discusses transforming from data projects to data products. It outlines how companies can adopt a product mindset and focus on creating data products that solve specific customer problems. Key aspects include defining data product teams led by data product managers, adopting a product mindset of focusing on outcomes rather than outputs, and using storytelling to communicate insights from data products. The presentation argues that treating data as a product can create competitive advantages and that every company may need to become a data science company in the future.
This document discusses product discovery and the importance of making the process data-driven. It recommends gathering customer data from various sources, analyzing the customer experience, and using product analytics tools to obtain both quantitative and qualitative insights. This will help ensure ideas are validated with real customers before significant development work begins. The goal is to learn fast through discovery while still releasing products with confidence.
The document discusses content from STKI, an IT knowledge integration company, including information about their new website and content examples. It covers topics like digital disruption, the four industrial revolutions, predictions for 2023 in Israel, and how every company will need to become a software company. Across multiple pages, it provides definitions, predictions, recommendations, and perspectives on challenges and opportunities brought about by digital transformation and the fourth industrial revolution.
The document is a slide deck from STKI, an Israeli market research and strategic analyst firm, discussing the impact of global events on IT budgets in Israel in 2022-2024. It notes that while IT budget increases were forecasted to be large in 2022, events like the war in Ukraine, inflation, interest rate hikes, and political instability have changed the outlook. IT budgets in Israel are still expected to rise 12-13% in 2022 but forecasts beyond that are difficult given uncertainties. Digital transformation alone is no longer sufficient - companies must undergo smart business transformations to deliver personalized, data-driven experiences to customers.
This document appears to be from an annual IT market study presentation by STKI IT Knowledge Integrators. It includes an agenda for the presentation covering the 2022 IT market study results, enterprise budgets, economic forecasting signals, top vendors, and a post-COVID world. The presentation contains many slides with graphs, charts, and text analyzing the Israeli IT market and global economic conditions. It discusses challenges in forecasting 2023-2024 given various political and economic uncertainties globally and in Israel.
The document provides information about STKI IT Knowledge Integrators, a market research and strategic analyst firm in Israel. It includes pages describing STKI's services, methodology, research focus areas, and client base. STKI conducts original research through face-to-face interviews and surveys of both technology users and vendors to establish an equilibrium model of the Israeli IT market. The document contains sample slides of the type of data and positioning analyses STKI provides to clients.
This document provides an overview of the 2022 STKI IT Knowledge Integrators summit. It discusses how global events have impacted the previously optimistic outlook for IT budgets in 2022, noting issues like rising inflation, economic recession, war in Ukraine, and layoffs in the tech sector. However, it predicts that Israeli IT budgets will still rise 12-13% in 2022. It also covers STKI's services, research methodology, vendor positioning approach, and includes data about Israel's population, mobile/internet usage, and 5G penetration.
Recommended for CIOs and Applications Managers
In this session we will discuss how next generation business applications enable the
creation of much needed hyper-personalized experiences for customers and employees.
Center Office is a new delivery model that is emerging in response to the need to deliver
end to end hyper-personalized solutions that improve on older enterprise (legacy)
applications. Center Office relies on technologies such as APIs, microservices and
Hyperautomation (next level of automation that meshes AI tools with RPA,, enabling
scaling for complex business processes).
How do we manage employees' experiences as well as preserve talent and create
collaborative workplaces for teams? which new skills are needed? what will the
workforce of the future look like? Which new tools are needed for HR (employee well-
being)?
Recommended for CDOs and all Data & Analytics Managers
The past 2 years have had a huge impact on organizations journeys to become data driven. Existing data architectures were disrupted; rigid structures and processes were questioned, and many data strategies were re-written.
On the one hand, the global pandemic emphasized the need for organizations to raise the bar, implement strategies, improve data literacy and culture, increase investments in data and analytics, and explore AI opportunities.
On the other, it also presented new challenges such as: the war for data talent and the wide literacy gap. Inadequate structures as well as outdated processes were exposed. Major changes in the data landscape (Data Fabric, Data Mesh, Transition to Data Clouds) will further disrupt existing data architectures and enhance the need for a new adaptive architecture and organization.
Recommended for CTOs, architects, IT Managers
COVID-19 has emphasized the fact that business agility and hence technology agility are the most if not the only factors for business success. However, technology agility in most IT departments is not the “strongest muscle”. Technology adoption of Cloud, Devops, Integration, Low-Code and Zero Trust are affecting all IT departments and even the entire organization. New
processes and relationships between the various branches of the IT department should emerge, forsaking old habits and technologies. New technologies and roles\responsibilities are taking their place.
Recommended for CXOs and all IT Managers
If COVID-19 has demonstrated anything it is that organizations can no longer rely on traditional long-term strategic direction-setting, in order to succeed and grow. Today, organizations need to be able to quickly identify changes and respond with speed.
Adaptive enterprises have the technical and organizational agility to do this. In this session, we will present the organizational structure, technologies and concepts that make up an adaptive organization and discuss topics such as: Concierge hyper-personalization services; Personalized (PBC) Business Capabilities; adaptive organizational structure; Centers of Excellence; center office; hyper-automation and data centric organizations.
STKI Israeli it market study 2021 revised V2 2 2 slides per page Dr. Jimmy Schwarzkopf
The document discusses the findings of an Israeli IT market study conducted by STKI in 2021. It notes that COVID-19 accelerated changes in how IT services are delivered to satisfy new delivery scenarios. The study analyzed trends like the remote-first, data, and passion economies that emerged from the pandemic. The key finding is that the most enduring impact of COVID-19 will be as an "implementation accelerant", forcing faster implementations of technologies to deliver value immediately. The document provides background on STKI and outlines the methodology used in the 2021 market study.
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-InTrustArc
Six months into 2024, and it is clear the privacy ecosystem takes no days off!! Regulators continue to implement and enforce new regulations, businesses strive to meet requirements, and technology advances like AI have privacy professionals scratching their heads about managing risk.
What can we learn about the first six months of data privacy trends and events in 2024? How should this inform your privacy program management for the rest of the year?
Join TrustArc, Goodwin, and Snyk privacy experts as they discuss the changes we’ve seen in the first half of 2024 and gain insight into the concrete, actionable steps you can take to up-level your privacy program in the second half of the year.
This webinar will review:
- Key changes to privacy regulations in 2024
- Key themes in privacy and data governance in 2024
- How to maximize your privacy program in the second half of 2024
Blockchain technology is transforming industries and reshaping the way we conduct business, manage data, and secure transactions. Whether you're new to blockchain or looking to deepen your knowledge, our guidebook, "Blockchain for Dummies", is your ultimate resource.
Choose our Linux Web Hosting for a seamless and successful online presencerajancomputerfbd
Our Linux Web Hosting plans offer unbeatable performance, security, and scalability, ensuring your website runs smoothly and efficiently.
Visit- https://onliveserver.com/linux-web-hosting/
INDIAN AIR FORCE FIGHTER PLANES LIST.pdfjackson110191
These fighter aircraft have uses outside of traditional combat situations. They are essential in defending India's territorial integrity, averting dangers, and delivering aid to those in need during natural calamities. Additionally, the IAF improves its interoperability and fortifies international military alliances by working together and conducting joint exercises with other air forces.
論文紹介:A Systematic Survey of Prompt Engineering on Vision-Language Foundation ...Toru Tamaki
Jindong Gu, Zhen Han, Shuo Chen, Ahmad Beirami, Bailan He, Gengyuan Zhang, Ruotong Liao, Yao Qin, Volker Tresp, Philip Torr "A Systematic Survey of Prompt Engineering on Vision-Language Foundation Models" arXiv2023
https://arxiv.org/abs/2307.12980
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdfNeo4j
Presented at Gartner Data & Analytics, London Maty 2024. BT Group has used the Neo4j Graph Database to enable impressive digital transformation programs over the last 6 years. By re-imagining their operational support systems to adopt self-serve and data lead principles they have substantially reduced the number of applications and complexity of their operations. The result has been a substantial reduction in risk and costs while improving time to value, innovation, and process automation. Join this session to hear their story, the lessons they learned along the way and how their future innovation plans include the exploration of uses of EKG + Generative AI.
Paradigm Shifts in User Modeling: A Journey from Historical Foundations to Em...Erasmo Purificato
Slide of the tutorial entitled "Paradigm Shifts in User Modeling: A Journey from Historical Foundations to Emerging Trends" held at UMAP'24: 32nd ACM Conference on User Modeling, Adaptation and Personalization (July 1, 2024 | Cagliari, Italy)
YOUR RELIABLE WEB DESIGN & DEVELOPMENT TEAM — FOR LASTING SUCCESS
WPRiders is a web development company specialized in WordPress and WooCommerce websites and plugins for customers around the world. The company is headquartered in Bucharest, Romania, but our team members are located all over the world. Our customers are primarily from the US and Western Europe, but we have clients from Australia, Canada and other areas as well.
Some facts about WPRiders and why we are one of the best firms around:
More than 700 five-star reviews! You can check them here.
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They are all working together to provide you with the best possible service. We are passionate about WordPress, and we love creating custom solutions that help our clients achieve their goals.
At WPRiders, we are committed to building long-term relationships with our clients. We believe in accountability, in doing the right thing, as well as in transparency and open communication. You can read more about WPRiders on the About us page.
Are you interested in dipping your toes in the cloud native observability waters, but as an engineer you are not sure where to get started with tracing problems through your microservices and application landscapes on Kubernetes? Then this is the session for you, where we take you on your first steps in an active open-source project that offers a buffet of languages, challenges, and opportunities for getting started with telemetry data.
The project is called openTelemetry, but before diving into the specifics, we’ll start with de-mystifying key concepts and terms such as observability, telemetry, instrumentation, cardinality, percentile to lay a foundation. After understanding the nuts and bolts of observability and distributed traces, we’ll explore the openTelemetry community; its Special Interest Groups (SIGs), repositories, and how to become not only an end-user, but possibly a contributor.We will wrap up with an overview of the components in this project, such as the Collector, the OpenTelemetry protocol (OTLP), its APIs, and its SDKs.
Attendees will leave with an understanding of key observability concepts, become grounded in distributed tracing terminology, be aware of the components of openTelemetry, and know how to take their first steps to an open-source contribution!
Key Takeaways: Open source, vendor neutral instrumentation is an exciting new reality as the industry standardizes on openTelemetry for observability. OpenTelemetry is on a mission to enable effective observability by making high-quality, portable telemetry ubiquitous. The world of observability and monitoring today has a steep learning curve and in order to achieve ubiquity, the project would benefit from growing our contributor community.
How Social Media Hackers Help You to See Your Wife's Message.pdfHackersList
In the modern digital era, social media platforms have become integral to our daily lives. These platforms, including Facebook, Instagram, WhatsApp, and Snapchat, offer countless ways to connect, share, and communicate.
Measuring the Impact of Network Latency at TwitterScyllaDB
Widya Salim and Victor Ma will outline the causal impact analysis, framework, and key learnings used to quantify the impact of reducing Twitter's network latency.
Sustainability requires ingenuity and stewardship. Did you know Pigging Solutions pigging systems help you achieve your sustainable manufacturing goals AND provide rapid return on investment.
How? Our systems recover over 99% of product in transfer piping. Recovering trapped product from transfer lines that would otherwise become flush-waste, means you can increase batch yields and eliminate flush waste. From raw materials to finished product, if you can pump it, we can pig it.
Quantum Communications Q&A with Gemini LLM. These are based on Shannon's Noisy channel Theorem and offers how the classical theory applies to the quantum world.
1. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
end of IT as usual: Let’s go for a walk
going to change everything
Dr. Jimmy Schwarzkopf
Research Fellow
jimmy@stki.info
www.stki.info
`
2
Digitization is creating a second economy that’s vast,
In 1930, Keynes wrote a famous essay
automatic, and invisible—thereby bringing the biggest
“Economic possibilities for our grandchildren” change since the Industrial Revolution
Nicolaus Copernicus
` `
1514
3 4
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2. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Main Changers since 2000 What is happening ?
• Shifts around changes in process or distribution:
– Mobile phone versus Landline
– Google Search versus Catalog
– Online Trading/Travel versus Broker/Agent
– Multi-touch screen versus stylus/keyboard
` `
– iPad/Tablet versus PC
– Kindle/eBook versus Paperbook
– Online News/Streams versus Newspaper
– Email/SMS/Facebook versus Mail/Telephone
Products and Services in IT Big change or IMPLOSION
First Technological Implosion Second Technological Implosion
1982-1986 2011 -2015
• PC Ecosystem • No-wintel Devices Ecosystem
• Client/server Ecosystem • Client/server V2 Ecosystem
• LAN/WAN Ecosystem • Cloud Services Ecosystem
• Internet/Web Ecosystem • Analytic tools/appliances for data
• X86 Ecosystem management Ecosystem
`
• Relational DBMS Ecosystem
` • NO-SQL DBMS Ecosystem
• Social Commerce Ecosystem
8
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3. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
5th Generation Of Computing Albert Einstein said about IT:
1970s 1980s 1990s 2000s 2012+
Autocratic Personal: Web: SOA: Consumerization:
Centralized
Computing
` `
10
Will IT change ? Will CIO’s ? What is happening to IT out there ?
• logically structured thinking; • unstructured approach to tasks
analyzing and controlling ('multitasking'); emotional
processes responses; social being
` `
11
3
4. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Main Tech Game Changers 2011: my pocket’s contents
• Consumerized and Social IT
– workers use technology outside of IT's control, and it's likely to be much better.
– IT has to learn how to manage and take advantage of mobile, social, collaboration,
and self-service technology.
• XaaS "everything-as-a-service"
– New IT service acquisition and consumption models.
– Lean IT, cloud (bunker) models
• App Internet
– new architecture that leverages cloud-tethered, context-aware mobile devices that
` `
interact with each other and our enterprises.
– users are shifting away from the monolithic to small, tailored, and integrated bits of
functionality that they can get as needed for whatever device.
• Big Data
– techniques and technologies that make handling data at extreme scale affordable
– doing more, with more data, more cheaply.
In 2012 : we will carry only 1 Something’s Happening Here
Personal Computers
` `
Personal Computing
4
5. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Something’s Happening Here ‘Hierarchy of Needs’ Revisited?
1943 – Maslow 2011 – 20xx
Personal Computers
Self-
Actualization Personal
Computing
Esteem
` ` Shelter
Belonging
Safety
Food / Water
Physiological
Personal Computing
Game Changer IT is Consumerized ……….
Consumerized IT
• “Personal” connectivity
• Personal Mobile Computing
• Cloud based applications
` `
Knowledge Individuals
• Always connected
• Technology Savvy
• Multitasked
19 20
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6. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
IT is Consumerized ………. Things my grandson taught me:
• Touch screens change the way we see the world
– He has never used a mouse only devices with touch screens, which is why
he assumes that any screen is a touch screen
– He prefers to navigate surfaces to retrieve information instead of diving
into nested structures.
• Voice (Siri is a huge deal)
– We talk to our phone all the time – so it should understand us, and pull up
some good animal videos when we ask.
• Linear TV is dead
` – We passively consume TV without interruption, ads and what's next.
`
– For kids today TV is about watching what they want, when they want
• Games are social
– Bakery Story
• The alive web will be huge:
– You don’t just call people to talk to them, you call people to share an
experience, show them your room and generally spend time together
• Turntable.fm
• Google’s Hangouts
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Consumerization is redefining how
STKI’s Jewish “philosopher” of the year
organizations provision IT
• Up to 2011, IT ordered and • In 1959, Prof. Drucker coined the term
delivered technology and the “knowledge worker”
business used it.
• Now employees are solving
business problems using technology
` `
that they master first at home and
then bring to work.
• In 2011 we can coin the term:
• IT must find ways to accommodate
this self-provisioned technology. “knowledge individual”
24
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7. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
How does the knowledge individual make
Future “retail” environment
decisions today:
• U.S. Patent and Trademark Office published a
new patent application entitled
• “Social Networking in Shopping
Company sends Environments”
“future rewards”
` `
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Are You Ready for the New
Game Changer
Peer-to-Peer Economy?
E-bizz transactions happen between individuals
or a group of individuals and not only
between corporations and individuals.
` `
196,802 soho ( up to 9
companies employees)
27
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8. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Simple business app Mobile payment app market is booming
Square handles security and meets
all PCI security standards to ensure
payments are safe and secure.
` `
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E-bizz Game Changer
New IT department
` `
IT Unbundled and
Embedded
in Business Services
32
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9. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Do what Clients want? Do what Clients want?
` `
Packaged Software vs.
Gap Analysis vs. System Analysis
Custom-Developed Systems
Source: ComputerEconomics 2011 Client needs
Gap Analysis ~90% quite happy
17% maintenance =
37%
Large Orgs somebody else headache
Percentage of application functionality from
custom-developed systems 30%
Midsize
Demands mng, design,
`
develop, testing Different needs Gap Analysis
`
Time Organizations attention time:
Large Orgs 63% • Project mng
Percentage of application functionality from • Regulation
commercial software packages Midsize 70% • ~17% Maintenance
9
10. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Two New IT functions: The new IT
manage the flow of products, services and information
• Business Relationship • Bunker Manager
Manager – Does more and at a higher
– Defines value from the quality, but with less
customers perspective and effort, cost and delivery
expresses value in terms of – Thinks about constantly
a specific product or service improving the flow of
– People he has: ` value through processes `
• Service Architects/Designers – Eliminates waste so all
• Collaboration and Social activities create value for
Media Specialists the customer by
• Business Intelligence breakthrough and Client/user
Architects continuous improvement
• Business Technology projects
Brokers/Analyst Packaged
Application
Building of a lean IT “bunker” Bunker Architectures
` `
40
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11. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
4 types: Enterprise Clouds Who will be the winner (PaaS)?
Curated
Developer
` ` Platform
Over ¾ of vendor (new) applications will
be developed using PaaS ecosystems
2011-2012
41 42
CURATED COMPUTING tech wars or religion wars
` `
43 44
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12. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Growth: Digital Highway
Availability of cellular and line high-speed broadband
Broadband related growth (innovation)
and availability of several (>2) aquatic lines to Italy
will bewill push differentiator in 2010-2012
the big INNOVATION 2012-2014
` `
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Growth: Digital Highway Growth: Digital Highway
Availability of cellular and line high-speed broadband Availability of cellular and line high-speed broadband
Broadband related growth (innovation)
and availability of several (>2) aquatic lines to Italy Broadband related growth (innovation)
and availability of several (>2) aquatic lines to Italy
will bewill push differentiator in 2010-2012
the big INNOVATION 2012-2014 will bewill push differentiator in 2010-2012
the big INNOVATION 2012-2014
` `
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13. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Game Changer The Web Is Dead. Long Live the Internet
The App Internet:
New OS for the internet
` `
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Mobile Appliances as “internet OS client” And wow wow wow
(from GPS or cell antennas)
` `
(from Google)
(from Waze)
(from Google Streets)
51 52
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14. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Consumer Cloud Applications Game Changer
Post PC era:
New generation
of appliances
` `
Google Docs offline
By 2013:
100 million tablets
1 billion smartphones
54
When will we have “Industrial Information” Machines ? The rule: +/-30 years
It takes time not only for people to adopt
technologies into their daily routines but also
for technologists to figure out how to make
things
33 years
` `
The Austin 7 was produced
from 1922 through to 1939
The Karl Benz Patent Motorwagen 1885,. by the Austin Motor Company.
55 56
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15. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
User Interface Revolution – Touch / Sound / Move Era
Say hello to the coming “invisible interfaces” 2012: Sound is in
Wireless Connected Sound
Speakers Car Audio Recognition +
Understanding
Noise
Cancellation
Sound
` `
Creation +
Sharing
4B+ Bluetooth
Enabled Devices
ONLINE
AUDIO
2012: Face recognition is in Kindle Fire as a ????
` `
$199.00
15
16. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
What about Productivity Software for
What do people want ?
non-wintel machines?
` `
Game Changer Client Devices
Mobile Apps: Client/Server V2
1. Most apps work on/off line
The value of mobile is in the apps Terminals V 2 2. Most of the time connected
3. Uses cloud/local applications
WEB/Browser client
"specialized local apps running in conjunction 2 types of applications:
1. Off-line: processing and
with cloud-based services (private/public) " storage local
2. Always connected:
Client/Server V1
across smartphones, tablets, and other
`
browser based applications
` 2 types of applications:
1. Off-line: processing and storage local
location aware devices Terminals V1 2. Always connected : data and
Always connected processing @server; GUI++ @client
I/O only at the local
ADVANCES/COST
1. Communications/networking
2. Processor/storage
3. Power /battery
63
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17. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Will we ever get an answer? Two types of “personal computing”
Who wins the
HTML5 vs. Native
SDK debate?
` `
Location aware apps In the future?
` `
People
Connected
applications based on connections
17
18. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Web 3.0 Game Changer
BIG DATA
Information over Process
Information management, data analytics,
and knowledge worker enablement
In this information age, the firms
` `
that best turn information to their
Web 1.0: involved go search, get data and some limited interactivity advantage will dominate their
Web 2.0: involves real identities and real relationships
competition. And big data will play
Web 3.0: will be real identities generating massive amounts of data a big part in helping them do it.
69 70
Big Data Analysis From Data to Information
ERP Core BI
Finance
HR ` `
Logistic Your
Very Strategic Competitive Advantage
“Core of core” is HERE
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19. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
WEB 3 marks the transition from the left Very high volume, high speed, unstructured
brain to the right brain data analysis
• The focus is verbal, processing • Focuses on the visual, and
information in an analytical and processes information in an
sequential way, looking first at the intuitive and simultaneous way,
pieces then putting them together looking first at the whole picture
to get the whole. then the details.
non-verbal and intuitive,
verbal and analytical
using pictures rather than words.
` `
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Big Data Where do we use BIG DATA tools
• what is big data? • What is new about big
– techniques and data?
technologies that make – firms effectively utilize less
handling data at than 5% of available data
extreme scale affordable – The other 95%. was simply
too expensive to deal with
– It is about big volume,
velocity, variety, and
` – Big data is affordable but `
variability requires new processes
and may totally redefine
– Only when at least 2 of the data governance
4 characteristics above are
together that big data
becomes attractive
http://blogs.forrester.com/brian_hopkins
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20. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Game Changer (GALIT) IT vs. Consumerization
• Web 2 + 3 + 4
• Social Capital Management
• Social Networks
• Crowd Sourcing
•
` `
Facebook
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Our life style and expectations have
Beyond Social Media
changed
It’s okay
to fail as
long as
you do it
quickly
Your Enough
People do employees already
business with need to be with the
` people, not
` digital useless
companies citizens, email
too chains
Business users have better technology at home
than at work; bring their own mobile devices to work; expect
constant access to workplace info
Your workforce is mobile and loving it
79 80
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21. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Gamification AND Future Enterprise SW
Social Business
User Experiences
Game-like mechanisms can improve engagement
and participation in the enterprise
• Training
• Knowledge sharing
` • Customer loyalty programs `
• Virtual goods and currencies
Gamification – a new Sherriff in town!
81 82
Foursquare PlayNice.ly
Points Badges Leaderboards
tracking, feedback goals, rewards competition
` `
You have an activity you wish your users to do and therefore give points for it. You have
badges or levels users get for certain points or activities. And to create some add game elements to work tasks, which »gameifies« software debugging with points and
competition between users, you throw in a leaderboard for good measure badges earned for the number and quality of bugs you report.
83 84
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22. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Mint.com BarcodeHero
` `
bring the concept of »checking in« from Foursquare or Gowalla to stores or
set yourself financial goals and track your progress towards them products in stores, again complete with points, leaderboards and other game elements
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Future “retail” environment When Telco Becomes A Better Bank
• U.S. Patent and Trademark Office published a
new patent application entitled
• “Social Networking in Shopping
Environments”
` `
Mobile Payments without App Store - Perfect Sense
87
88
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23. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Facebook Places Location based services
The check-in icon only shows up on the day of
the event and only when users are
geographically close to the specified address.
` `
89 90
Find us on Facebook The reality today
` `
Resource: Commonwealth Bank
91
91
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24. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
Reality today New reality
משכנתא טאבו בנקים
טאבו מנהל מקרקעי ישראל
משכנתא חברת חשמל
` `
עורכי דין בנקים
חברת בזק
New reality The process today
1. Taboo,
Bank.. 2. Organization
3. Scanning
` `
4.1 Computer
4.2 Disk
4.3 Return files or destroy
them
Resource: Commonwealth Bank
24
25. Copyright 2011@STKI Do not reproduce or copy 11/19/2011
The process tomorrow Ecm- new reality
A world without paper
` `
THANK YOU
`
25