SlideShare a Scribd company logo
#CLOwebinar
Sponsored by
The presentation will begin at the top of the hour.
A dial in number will not be provided.
Listen to today’s webinar using your computer’s
speakers or headphones.
Welcome to the webinar!
#CLOwebinar
Sponsored by
	
   	
  
	
  	
  
Tools You Can Use
Audio Control
–  A dial in number will not be provided.
–  Adjust the volume by sliding the indicator
in the Media Player box to the right.
–  Also check your computer’s volume for
external speakers or headsets.
#CLOwebinar
Sponsored by
Tools	
  You	
  Can	
  Use	
  
Speaker Bios
Resources
Media Player
Q&A
Slides
Twitter
Help
Post Event
EvaluationShare This
Group Chat
HRCI & SHRM
CLO Webinars
#CLOwebinar
Sponsored by
	
   	
  
	
  	
  
1. May I receive a copy of the slides?
YES! Click on the resource list located on the top right portion
of your screen.
2. May I review the webinar recording at a later date?
YES! You may log in again using today’s link to review the
presentation on-demand.
3. Is this webinar HRCI or SHRM certified?
YES! The HRCI and SHRM certification codes will appear in
the box to the right of the slides after the required watch-
time has elapsed.
Frequently	
  Asked	
  Ques6ons	
  

Recommended for you

Recruiting Analytics: What Your ATS Won't Tell You
Recruiting Analytics: What Your ATS Won't Tell YouRecruiting Analytics: What Your ATS Won't Tell You
Recruiting Analytics: What Your ATS Won't Tell You

Recruiting is arguably the HR function with highest visibility across every organization. Talent acquisition remains an ever-present concern for business leaders who risk declines in productivity if they can't fill their talent pipeline. To ensure success, HR teams need be vigilant about measuring the effectiveness of the hiring process. But that's easier said than done. While plenty of applicant tracking systems and other recruiting tools are set up to report on hiring activities, rates, and costs, they typically stop tracking applicants as soon as they're hired. Because of that crucial limitation—and because data about the long-term performance of the workforce inevitably lives in a vast array of disconnected systems—measuring the lasting impact of the recruiting process becomes a daunting, insurmountable task. Join workforce expert Ian Cook or this one-hour session to learn how talent acquisition teams can get past those hurdles to uncover insights from beyond their ATS that will help them: Discover which hiring activities improve quality of hire across the full employee lifecycle Optimize the recruiting process to target and hire candidates proven to have the best business impact over the long term Create more accurate hiring plans that draw on historical rates for turnover and hiring success Choose the right mix of FTE, agency, and RPO recruiting by comparing costs over time for each option

HCI Webinar: Changing a Company Culture, One Technological Performance Module...
HCI Webinar: Changing a Company Culture, One Technological Performance Module...HCI Webinar: Changing a Company Culture, One Technological Performance Module...
HCI Webinar: Changing a Company Culture, One Technological Performance Module...

Sometimes the best systems aren’t all in place when it comes to talent management. Processes may need improvement and people likely want more support, but a knowledge gap and lack of experience in change management blocks companies from adopting the finest practices and implementing helpful technology. Success, as seen by leaders, is achieved by doing what works best for the business. Top managers take on the constant task of determining how to make each process more efficient and improve what’s needed to maximize productivity.

leadership developmentcornerstonewebinar
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019

Traditional L&D isn’t obsolete, but it has become outdated. That’s why we collected data from nearly 800 workers, managers, and leaders from around the globe to gain some insights into where L&D and talent leaders can be more effective. The survey says…..L&D is falling short for the modern workforce. In fact, our respondents gave their employers an overall Net Promoter Score of -25 on their learning and development strategies. But many business leaders know this already. What they don’t know is how to fix it. The good news is that employees still love learning and they’re looking for organizational guidance. By honing in on the data and insights that impact how people — and companies — learn, you can make smarter investments in your most valuable assets: the skills of your people. Lucky for you, this event also includes a quick case study from Booking.com on how they are making this data come to life in their organization. Register for this webinar to learn: The difference between learning and acquiring new skills How to apply hard metrics to your L&D strategy How to align your employees’ learning goals with those of your larger company How Polaris is putting the insights from the research to work at their organization

#CLOwebinar
Sponsored by
Sco%	
  Schaffer 	
   	
  	
  
Global	
  Head	
  of	
  Learning	
  Measurement	
  &	
  Analy=cs	
  
Ericsson	
  
Learning	
  and	
  Business	
  Impact:	
  Making	
  the	
  
Case	
  through	
  Metrics	
  and	
  Analy6cs	
  
Learning and Business Impact:
Making the Case through Metrics
and Analytics
Scott Schaffer, PhD Twitter:
@schaffer3999
Global Head of Learning Measurement & Analytics
Scott Schaffer, Learning measurement and analytics, 2017
Aligning Measurement with
Learning and Business
objectives
Scott Schaffer, PhD
Global Head of Learning Measurement & Analytics
› Introduction to Ericsson
› Measuring Business
Impact
› Measurement Maturity
› Analytics & Learning
Measurement

Recommended for you

LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...

The document summarizes a webinar about how CareSource uses leadership transition coaching to support new leaders and foster a positive workplace culture. Key points include: - CareSource has experienced significant growth, making leadership development and support a priority. Their coaching program helps new leaders through transitions. - Coaching focuses on expectations, priorities, and CareSource's mission/values. It increases leaders' confidence and engagement while reducing turnover. - Testimonials praise the coaching's impact on developing leaders and culture. The program is a strategic investment that benefits all employees. - Elements of an effective internal coaching program include clear goals and structure, measuring outcomes, and aligning with coaching ethics. Coaching supports new

BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...
BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...
BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...

Responding to changes in the marketplace, Northern Trust continues to expand their operational capabilities and office footprint internationally in countries such as Ireland, India and the Philippines among many others. The difficulties of operating internationally are abundant, including the learning and development of diverse employees. Keeping a constant balance between meeting local audience needs and the desire to deliver globally consistent programs can be challenging. Planning and executing on this global strategy with a decentralized, business unit-focused L&D organization provides even more complexity. Join Kacie Walters, vice president, strategic learning programs at Northern Trust, as she presents the challenges and frameworks used to implement a global learning and development strategy with their ever-expanding international presence and federated L&D operating model. Key takeaways: Setting priorities to stay aligned to the business in a global, decentralized environment. Holding the right balance between global and local solutions. Governing learning solutions across a decentralized structure. How L&D operating models are changing to address common challenges in global enterprises.

EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT
EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFTEMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT
EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT

Offering a best-in-class employee experience has become critical to organization success in everything from attracting to engaging employees, yet leaders struggle with how best to understand and act on the holistic employee experience. In this webinar, two of Qualtrics’ employee experience thought leaders will discuss the technology and mindset shift needed to effectively measure and manage EX, examining how technology is leading to breakthrough organizational insights and cultural transformation. This webinar will cover: How to utilize technology to drive a culture of feedback and improve your employee experience Innovative ideas and best-practices regarding employee listening through technology Recommendations for getting started

Public | © Ericsson AB 2014 | 2014-12-5 | Page 2
37,000
40%
5 busd
1 Billion
2.5 Billion
65,000
28 busd
180
111,000
Subscribers
managed
Subscribers
supported
Services professionals
Net Sales
2016
Countries
Employees
Patents
Mobile traffic
In R&D
Ericsson at a glance
MOBILE INFRASTRUCTURE
OPERATIONS & BUSINESS SUPPORT SYSTEMS
TELECOM SERVICES
TV PLATFORMS
Scott Schaffer, Learning measurement and analytics, 2017
Our Strategic direction
FUTURE/
EMERGING
PRESENT/
LARGE
Excel in Core
Business
Establish leadership
in targeted areas
Expand Business
In New Areas1 2 3
Radio, Core
& Transmission Telecom
Services
IP
Networks
TV &
Media
OSS
& BSS
Industry &
Society
Cloud
Scott Schaffer, Learning measurement and analytics, 2017
CLO
CEO
Ericsson leaders want to know that we are
planning to Measure L&D Metrics
Is it money well spent?
What is the impact on our business?
What does it cost to achieve the competence shift I need?
Was the learning any good?
How does that compare to other people in the Unit or Firm?
What learning has been completed by my team?
Scott Schaffer, Learning measurement and analytics, 2017
What gets Measured gets Managed

Recommended for you

6 Ways to Elevate Your New Hire Onboarding
6 Ways to Elevate Your New Hire Onboarding6 Ways to Elevate Your New Hire Onboarding
6 Ways to Elevate Your New Hire Onboarding

Does your onboarding program leave your employees energized and excited? Or do they see it as a boring required chore? Would you like your new hire onboarding to be more interactive and engaging? An effective onboarding program is critical to help new hires to add value quickly and become productive members of your workforce. Join our webcast to learn how to use virtual onboarding to more effectively engage, equip and energize your employees. Register now to learn best practices for: Training your new hires at a significantly lower cost Providing a more engaging new-hire onboarding experience Improving new employee satisfaction and retention As a special bonus, our webinar features a case study on the Marriott Voyage program – this year’s Bersin by Deloitte WhatWorks® award recipient.

8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE

In this age of digital transformation, the speed of business propels at breakneck pace. Thirty years ago, companies moved much slower, akin to a Class-II whitewater rapid. The executives at the helm of the lead boat negotiated the rapids dragging everyone else behind in another boat. Support functions and many individuals definitely didn’t have a place in the lead boat, but it didn’t matter much, as the convoy still succeeded moving at a manageable pace. But today, companies demand agility, responsiveness, and foresight as they traverse dangerous Class-VI rapids. Insufficient or ineffective communication fostered or hindered by Relevancy of individuals and Teams across all disciplines leaves your organization perched precariously on the edge of a major crisis, potentially provoking financial catastrophe, deteriorating customer loyalty, and brand presence. Damage comes in more insidious forms as well, including the repercussions of ineffective production and communication, or the cancer of a toxic organizational culture. Despite these treacherous waters, we are still often not asked to be part of the lead boat. Pat Bodin, the best-selling author of Get in the Boat: A Journey to Relevance, will discuss organizational relevance and actionable items to give you the opportunity to earn a seat in the lead boat. Impacts of Organizational Relevance include: For the Individual: Elevates their awareness of the needs of all groups within the organization Broadens their visibility to the core operations in support of its’ needs Creates improved job satisfaction and belonging For the Organization: Strengthens the working relationships across all disciplines and improves retention Fosters Talent Development Drives performance through common focus between individuals and groups

ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...

Organizations are struggling to find skilled workers to fill jobs. Workers are struggling to stay up to speed on the skills they need to succeed in today’s labour market. Students are graduating with skills that are already obsolete. Despite this, there is massive voluntary turnover happening across industries as employees seek jobs that offer them education and growth opportunities. Businesses and educators today need to invest in workforce learning and development in order to stay relevant and prepared for a rapidly changing economy. Employers need to work with education institutions to recruit, develop, and retain lifelong learners who have the capacity and desire to upskill and reskill over the course of their careers. In this webinar: Explore the skills gap facing organizations today Analyze the role of workforce and educators in solving the skills gap Learn how to identify lifelong learners who will be able to upskill and reskill over time Discover strategies for effectively rewarding and encouraging lifelong learning at your organization

Scott Schaffer, Learning measurement and analytics, 2017
Xerox Internal Use Only
Learning Measurement &
Analytics Maturity
What key metrics link learning activities to
organization goals, and how will those metrics
be captured and reported?
DataModern Learning Insights
Scott Schaffer, Learning measurement and analytics, 2017
Key Global Business Requirements
Key Business Requirements
List the desired bottom-line
business impact(s)	
  
Key Drivers
Describe the actions that must be
taken to drive the Key Business
Requirement	
  
Key Metrics
List the necessary metrics to track the
listed Key Drivers. 	
  
Growth	
   Growth acceleration	
   Sales	
  
Profitability	
   Cost efficiency	
   Profit Margins	
  
Order-to-Cash	
   Capital efficiency; Cash flow 	
   WCD; high-margin sales and cash collection	
  
Pricing Transformation	
   Commercial excellence	
   New – Retained Customers	
  
Key Global Learning Requirements
Key Business Requirements
List the desired bottom-line
business impact(s)	
  
Key Drivers
Describe the actions that must be
taken to drive the Key Business
Requirement	
  
Key Metrics
List the necessary metrics to track the
listed Key Drivers.	
  
L&D Business Alignment 	
   Competency analysis	
   CCRG	
  
L&D Spend Efficiency	
   Cost efficiency	
   Avg $ spend per employee	
  
L&D Effectiveness	
   Human capital readiness	
   Success cases; KPI improvement	
  
L&D Learning Excellence -
Key learning programs	
  
Access to right learning assets, JIT, right
format	
  
Value, Quality	
  
Scott Schaffer, Learning measurement and analytics, 2017
Data Sources and People
Data Description
Describe what data is
needed to deliver the
Key Metrics listed in
Section 1	
  
Data Type
Describe where the
data listed is stored
and how it is
formatted.	
  
Access
Describe how the data
will be accessed and
credentials needed (if
applicable)	
  
Refresh Rate
Describe how
“real-time” the
data needs to be	
  
Prep Needed
Describe how the data
may need to be
prepared, transformed
or join with other data
described in this table	
  
DRIVERS
Describe role(s) of those that
drive the Key Metrics listed in
Section 1.	
  
QTY	
   LEADERS
Describe role(s) of
those that review the
Key Metrics listed in
Section 1	
  
QTY	
   PREPARERS
Describe the role of
those that prepare
the Key Metrics listed
in Section 1.	
  
QTY	
  
Data – what metrics and measures are associated with each requirement?
People – Who is accountable for results? Who will verify data?
Scott Schaffer, Learning measurement and analytics, 2017
Align Business Requirements and Learning
Investments
Priority Business Goals-L&D Programs 2016 Actual 2017 Plan
1 Profit: Increase Cost Efficiency by X %
Corporate Goal =
Order to Cash
Business Acumen for Managers
5% 8%
2 Growth: Growth Acceleration of X %
Corporate Goal =
Sales Negotiation
Sample Program
8% 10%
3 Pricing Tr: New / Retained Customers X%
Corporate Goal =
Consultative Selling
Sample Program
10% 20%
Adapted from TDRp, Dave Vance

Recommended for you

RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPSRE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS

Many companies seem to have fallen victim to the ominous skills gap – but only because they’ve found it’s easier to place blame somewhere than to look at what they can do to fix it. If you’re struggling to find qualified candidates, you might need to take a deeper look at your organization and ask some pointed questions. Are there areas of the recruiting process that are lending to skill gaps? Have you done a formal assessment to uncover skill gaps? Are you using modern learning methods to bridge gaps by upskilling your current workforce? Join Katie Miller from BizLibrary as we re-evaluate potential root causes of your organization’s skill gaps and discuss what can be done to fill them efficiently. In this webinar, you’ll learn: The factors that could be contributing to your skill gaps, and how to find and address the root causes How to re-evaluate what a “qualified candidate” is in order to create more relevant and realistic talent expectations How to start uncovering your organization’s skill gaps with a formal assessment How to use modern training methods to bridge skill gaps by upskilling your workforce

CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION
CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISIONCAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION
CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION

Consider the importance and impact of Career Pathing for your workforce. In this webinar we will discuss the benefits and key elements that drive career pathing and what it means for your company’s employee experience, engagement and retention. Employees are bringing new expectations; we’ll discuss the impact of providing your employees with a personalized and transparent view to their career development and growth with a particular focus on results. The C-suite understands that talent development is essential to ongoing success. The most progressive leaders are re-thinking their talent strategy by improving the employee experience, embracing diversity, empowering career development, placing learning at the heart of HR. This interactive webinar will provide easy-to-understand insights on: Discuss the importance of Career Pathing within your Talent Development strategy Identify key expectations employees now bring to their jobs Showcase the bottom-line results of a well-defined and developed career development & growth solution

clo magazineclo webinarchief learning officer magazine
How to use People Analytics to Shape Employee Experience
How to use People Analytics to Shape Employee ExperienceHow to use People Analytics to Shape Employee Experience
How to use People Analytics to Shape Employee Experience

From PMAT HR Day 2019, Bangkok Thailand by Tareef Jafferi Key Takeaways: 1. Key moments in your Employee Experience 2. Getting started with People Analytics 3. Learnings from 4 Case Studies 4. Quick Wins 5. Can Happily.ai help you?

people analyticsemployee engagementemployee experience
Scott Schaffer, Learning measurement and analytics, 2017
Outcomes are aligned to business goals and separated into
individual contributors to success
Business outcome:
What are the contributors to success?
Increase Working Capital Days by 10%
3%
5%	
  
12%	
  
3%	
  
7%	
  
1	
  
Increase cash flow
Increase in customer satisfaction
Increase in billed CR
Reduce WIP
30%
25%
20%
15%
10%
5%
0%
Causal outcome:
Increase OTC efficiency by 30%
Increase in process efficiencies
ILLUSTRATIVE
Scott Schaffer, Learning measurement and analytics, 2017
Source: Measurement map derived from work of Kaufman and Keller; and R. Smith
Learning
Program
Major Objective
•  Topic
•  Topic
•  Topic
•  Topic
Major Objective
•  Topic
•  Topic
•  Topic
Performance
Objectives
Performance 1
Performance 3
Performance 5
Performance 4
Performance 2
Leading
Indicators
Improved
presentations, calls,
proposals
Reduced errors,
increased volume
Business
Results
Client Satisfaction
Productivity
Strategic
Goals
Cost Reduction
Gross Margins
Individual learning programs are designed to drive business value
The impact map identifies links between learning objectives and business objectives
From left to right, ask “How do we achieve these objectives?”
From right to left, ask “Why are we doing this [intervention or measurement]?”
Performance 6
Scott Schaffer, Learning measurement and analytics, 2017
Impact MaPs Define Targets
Increase revenue
•  <current>
• <target>
Financial Objectives Strategic Objectives Tactical Objectives Performance Objectives Learning Objectives
Increase in new
and expanded
accounts
•  Measure – new
accounts sales $
Increase profits
from all accounts
• Measure -
increment per
account$ Maximize deal value
•  Cost of
remediation
Develop partner
network
• Measure xxxx
Expand sales team
footprint
• Measure xxxx
Consultative selling
•  Measure xxx
Better
Presentations
•  Measure xxx
Develop accounts
•  Measure xxx
Cross-functional
selling
•  Measure xxx
Negotiate better
deals
• Price discounts
• Value of
concessions
Opportunity
›  Increase 2016 Sales volume
–  Q1 2015 = $154.2 million
–  6% percent increase over prior quarter
–  28 percent increase over 2014 Q1
Ask why?
Ask how?
Networking Skills
•  Level 0,1
Sales Negotiation
Skills
•  Level 0,1
Scott Schaffer, Learning measurement and analytics, 2017
Business
Goal
Learning Impact @ the Solution Level
Impact occurs when:
A training-acquired skill [S] is applied to improve performance in some part of a job that
produces a Result [R] that contributes to a Business Goal (adapted from R. Brinkerhoff).
Learning
Intervention
S
S
S
S
S
S
S R
Individual or Team
Behaviors/Performance
20
Skills are applied
while in the role…
Improved KPIs;
Correlations
between S & R

Recommended for you

INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINARINNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR

Register for the webinar to hear: From VP Proposition and Client solutions, Matthew Jackson about how organizations are driving the change needed for a competitive advantage. Stephen Migliaccio, Director Global Provider Automation, share his thoughts on how HR technology and provider automation create a globally consistent employee experience. James Knight, SVP Data and Analytics on how data and analytics is powering the future of HR.

2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS

This document summarizes key trends in employee experience from a 2020 global study. The top 3 trends are: 1) Feedback matters - having feedback programs boosts engagement; 2) Change is constant - listening during times of change is important; 3) Managers and learning & development matter - investing in managers and L&D improves engagement and retention. Examples are given showing the impact of acting on feedback, empowering employees during change, and providing learning opportunities. Overall it stresses the importance of listening to employees, acting on insights, and supporting managers and professional growth to drive engagement.

Justifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key MetricsJustifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key Metrics

eLearning specialists constantly face a lot of “why” questions. Why is eLearning indispensable for the company? Why does it need special (and annually increasing) budget? Why can’t online courses be replaced with conventional mentoring or training? It isn’t always easy to prove the worth of eLearning.

roielearningelearning effectiveness
Scott Schaffer, Learning measurement and analytics, 2017
Business
Goal
The Anatomy of Learning Impact:
When Learning works, what happens?
Impact occurs when:
A training-acquired skill [S] is applied to improve performance in some part of a job that
produces a Result [R] that contributes to a Business Goal
Learning
Intervention
S
S
S
S
S
S
S R
Individual or Team Job
This is the
Finish Line
Scott Schaffer, Learning measurement and analytics, 2017
The Anatomy of Learning Impact:
When Learning works, what happens?
Impact occurs when:
A training-acquired skill [S] is applied to improve performance in some part of a job that
produces a Result [R] that contributes to a Business Goal
Learning
Intervention
S
S
S
S
S
S
S R
Individual or Team Job
This is the
Finish Line
Not this!
Business
Goal
Scott Schaffer, Learning measurement and analytics, 2017
End to end support for L&D that provides reporting, dashboards, and
analytic insights into the specific impact of learning on individual
performance, business units and the organization.
Learning Measurement and Analytics as
a service
Scott Schaffer, Learning measurement and analytics, 2017
1.  Completely! We don’t communicate learning impact at the executive level.
2.  Somewhat. We measure consumption but don’t have a compelling impact
story.
3.  We’re Covered. We tie learning metrics to business goals and communicate
our success at the executive level.
Poll 1: 62% of cLO’s feel Executive Pressure to use
Learning Analytics to show impact
How exposed are you?

Recommended for you

Solving the Engagement Mystery
Solving the Engagement MysterySolving the Engagement Mystery
Solving the Engagement Mystery

For many HR professionals employee “engagement” can be a mysterious and elusive thing. Long rumored to be the keystone that can stabilize a bad corporate culture or turn a good culture into a great one; but where can it be found? During this session we will help solve the mystery and show you where to find the weapons you need to hunt down and capture this intangible yet valuable prey. During this session you will learn: The facts and figures that unequivocally connect employee engagement to overall company performance and profitability. Where to find opportunities to engage and how to capitalize on and connect those opportunities to maximize success. How to use the methodologies illustrated in the book What Motivates Me to assess each employee’s engagement level and to expose their true motivators.

Successful Elearning in 4 Steps
Successful Elearning in 4 StepsSuccessful Elearning in 4 Steps
Successful Elearning in 4 Steps

This guide describes four steps any company can take to get the most from an elearning investment. Business leaders increasingly recognize that providing employee training is critical to success. Companies worldwide use instructional content available on demand to build elearning programs that drive positive outcomes. More than 40 percent of global Fortune 500 companies had embraced elearning strategies in 2013 (Ibis Capital). That same year, elearning was a $56.2 billion industry. This was expected to more than double by the end of 2015 (Global Industry Analysts). Tremendous benefits result from elearning—chief among them improving employee performance and productivity, aligning expertise with business objectives, and providing consistent and scalable training to a dispersed workforce. Learn more: http://www.lynda.com/Education-Elearning-training-tutorials/1792-0.html

employee developmentelearningeducation
Talk to Me: Developing and Retaining Talent through Career Resources
Talk to Me: Developing and Retaining Talent through Career ResourcesTalk to Me: Developing and Retaining Talent through Career Resources
Talk to Me: Developing and Retaining Talent through Career Resources

Recent employee engagement surveys conducted by General Motors and other large organizations suggest that employee perception of career growth within an organization is a primary driver of employee engagement. Committed to expanding efforts to find, grow and keep top talent, General Motors leveraged employee feedback from three GM employee engagement surveys over five years to engage global leaders, HR and employees in building resources to help employees grow their GM careers. Supporting approximately 80,000 global salaried employees, GM’s multimedia career resources have led to an increase in employee career satisfaction over a five-year period. In this session, attendees will learn: How to adopt and enhance career development resources within an organization. The importance of integrating learning resources with a company’s core values. The benefits of engaging leaders and employees in the development and deployment of learning resources.

Scott Schaffer, Learning measurement and analytics, 2017
› The seven levels represent the chain by
which learning creates value in large
organizations.
› Learning is consumed on an individual
basis, begins to add value when it is
retained, adds further value when the
individual takes it back to the workplace,
and adds more value when it is integrated
into the larger team performance. This
process is built from the bottom up.
Impact Measurement and the Learning Value
Chain
Business
Outcomes
Operational
Results
Application
Learning
Learner
Corporate
Dashboard
Usage
However,
business results
are produced
when learning
interacts with
many other
factors — factors
that are
commonly
managed from
the top down.
Scott Schaffer, Learning measurement and analytics, 2017
levels of Measurement maturity across Outcomes
Traffic, Activity, Smart Sheets, Quizzes, Tests Behaviors, KPIs Correlate behaviors with metrics; causal relationships
MeasurementMeasurementMeasurementMeasurementMeasurement
Application
Consumption
Learner
Learning
Business & Societal Outcomes
Operational Results
Cost Value
Individual Outputs & Outcomes Indiv & Team Outcomes Organizational & Societal Outcomes
•  Types of
Learning
Products
•  Learning
Reach
•  Completions
•  Time on task
•  Learner
reactions
•  Reflections
•  Projects
•  Cognitive/
Skills Testing
•  Design
Quality
•  Formative
and
Summative
Assessment
•  Learning x
Learner
Measures
•  Transfer
surveys
•  Transfer
Interviews
•  Focus Groups
•  Observations
•  Experiential/
Work-based
learning
•  Checklists
KPI Metrics
•  Quality
•  Productivity
•  Customer
Satisfaction/
Retention
•  Margins
•  Spend
Business Measures
•  Revenue
•  Profit
•  Growth
Sustainable Development
•  End extreme poverty
•  Fight inequality and
injustice
•  Halt climate change
•  Tech for Good
Scott Schaffer, Learning measurement and analytics, 2017
Measurement starts with a Research question
Traffic, Activity, Smart Sheets, Quizzes, Tests Behaviors, KPIs Correlate behaviors with metrics; causal relationships
MeasurementMeasurementMeasurementMeasurementMeasurement
Application
Consumption
Learner
Learning
Business & Societal Outcomes
Operational Results
Cost Value
Individual Outputs & Outcomes Indiv & Team Outcomes Organizational & Societal Outcomes
What are the most popular learning channels?
Are the most expensive courses also highly rated?
What percentage of people believe the learning
experience was a good investment?
What percentage of people would recommend this
training to a peer
How much do we spend on L&D investments?
What specific behaviors lead to
better sales margins?
Did the learning solution transfer to
the job?
Which employees were most
successful when attempting to
transfer learning to the job?
What enhancers/barriers affect
learning transfer?
Which learning investments had the highest return?
Is learning associated with high performance?
What specific learning factors predict increased profits?
What role does learning play in sustainability and development
goal attainment?
Scott Schaffer, Learning measurement and analytics, 2017
An example of a Measurement Strategy
Phase Product Will be used to measure… Method/Tool Status
Analyze
Align
Plan
Impact Map
Measurement Plan
Alignment of learning investment with business
results; intention to measure
PC completes/Template
PC completes/Template
Part of new process
Impact maps are part of
SCM projects
Readiness Checklist Organization, Program, and Learner Readiness PM completes/Checklist Part of new process
Engage
(L 0,1)
Activity/Consumption
Completions, activities, log-ins for a particular
program
ITM, Promote, Domo, Traffic
Too slow. ITM reporting
unwieldy. Domo could help.
Need use cases.
End of Course Survey
Perceived value, relevance, confidence, intent to
apply
ITM, Promote, Netigate
Awaiting Learning
Leadership approval. Needs
to be built.
Learning
(L 2)
Survey/Tests/ Projects
Learning/competence gain. Formative and
summative.
ITM, Promote
Not enough data to
comment.
Transfer &
Early
Impact
(L 3,4)
Survey, Interview
Successes, Unrealized Potential, Non-starters;
Barriers; Manager Support
ITM, SCM, Netigate
PC completes
Conducting 4 SCM studies
through Q3
Business impact case
Evaluation Study
Early business impact of the offerings (Qualitative);
Learning effect by comparing participant and control
groups or trend analysis.
Interview transcripts/Email
Evaluator consults
Domo, Tableau, Excel,
This is a Q3 project.
Could use SSN or SPIN
Predict &
Optimize
(L 5,6)
Prescriptive Predictive
Optimization Report
Correlations between learning and performance;
cause & effect relationships, e.g., increase $ spend
predicts increased performance
Evaluator consults
Domo, Plateau, (Vestrics)
Q3 – Q4 project dependent
upon previous phase. Need
analysis tool.

Recommended for you

The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...
The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...
The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...

The webinar discussed strategies for retaining working mothers. It noted that women make up over half of management roles but many leave after having children if they feel their career will be derailed or there are limited opportunities. However, most new mothers want to continue their careers. The webinar presented case studies of different organizations that implemented flexible work policies, leave coaching, and support for childcare to help retain top female talent. Attendees were encouraged to complete an evaluation and register for upcoming webinars.

How to Make Your Metrics Matter
How to Make Your Metrics MatterHow to Make Your Metrics Matter
How to Make Your Metrics Matter

Join us for this webcast with human capital thought leader Cathy Missildine to learn how you can put talent management metrics in a context that can help drive greater business decision-making and organizational success.

The $687B Question: Is Employee Engagement the Driver of Business Success?
The $687B Question: Is Employee Engagement the Driver of Business Success?The $687B Question: Is Employee Engagement the Driver of Business Success?
The $687B Question: Is Employee Engagement the Driver of Business Success?

There’s been a lot of buzz about employee engagement in the workplace and for good reason. Today’s organizations face changing working patterns, evolving employee expectations and growing complexity — all of which pose significant challenges for keeping people engaged and motivated on the job. With so much at stake, are executives and HR professionals focusing adequate attention on employee engagement? What impact are prevailing tools, approaches and practices having on workforce productivity? And how do all these factors affect overall performance and, ultimately, the bottom line? Ian Parkes, director of Coleman Parkes Research, and Joyce Maroney, director of the Workforce Institute at Kronos, will address eye-opening research that sheds new light on the challenges, opportunities and costs of employee engagement — or lack thereof — at today’s organizations. They’ll discuss key findings, highlight areas for improvement and explain the roles leadership, technology and talent management play in optimizing workforce engagement for sustained competitive advantage. You’ll gain valuable insights into: The increasing complexity of working life and the impact on employee engagement. The high opportunity cost of time wasted on non-job-related administrative tasks. How the role of HR needs to change in order to build a culture of engagement. Ways outdated technology is hindering employee productivity and engagement. Why the inability to recruit and retain skilled talent is a core business disruptor. Key drivers of engagement and how your organization can unburden the workforce.

Scott Schaffer, Learning measurement and analytics, 2017
Analytics Involves Multiple sources and owners of Data!C
›  Full accountability and governance process
›  Simplified data architecture reduces risk of critical events
›  Cost savings from limited duplication
›  Easy reconciliation and auditing
Single enterprise data warehouse with tools for data visualization and analysis
Data Sources: Operational &
Learning Platforms
Downstream
Users
Single golden source
EDW
Formal
Blended
Informational /
Social
Extraction tools:
Domo, Excel, SPSS,
Tableau
SuccessFactors
Pluralsight
AdobeConnect
Promote
Traffic
Kaltura
Operation
s
Finance BW
HRMS
Scott Schaffer, Learning measurement and analytics, 2017
Moving from Data to Reporting to insight is the Essence of the Analytics journey
AnalyticsData management
HIGH
LOW
LOW HIGH
Degree of Intelligence
CompetitiveAdvantage
Raw data
Clean data
Standard
reports
Ad hoc
queries
Selective
Drill Down
Alerts
Prescriptive
Optimization
Predictive
Analysis
Diagnostics
Descriptive
Analysis
Advanced
Analytics
Standard
Reporting
Data
Standard
Analytics
Source: McKinsey & Company
Scott Schaffer, Learning measurement and analytics, 2017
q Very Mature! We make decisions based on insights gained from evidence based
on rigorous data collection.
q Mature. We use statistical analyses to analyze data that was collected in a
systematic way.
q Somewhat. We have standard analytics and self-service reporting in place.
q We’re just getting started. We struggle with reporting and data management.
Poll 2: Measurement and Analytics
Maturity. Where do you fit on the
curve?
Scott Schaffer, Learning measurement and analytics, 2017
Use Cases for Learning Impact questions
• Core Dashboards for Function, Regions, Business Units
• Learning transfer surveys 60-90 days post
How are we doing on key metrics compared to last year?
Is Learning impacting performance?
• Top Sales Winners have 20% more learning credits peers
• Top performers have significantly more learning hours than others
Does overall learning activity positively relate to customer satisfaction? Promotability?
• High manager engagement is positively associated with better performance
What factors differentiate high performers from others?

Recommended for you

How to Utilize eLearning to Cultivate a Culture of Learning in the Workplace
How to Utilize eLearning to Cultivate a Culture of Learning in the WorkplaceHow to Utilize eLearning to Cultivate a Culture of Learning in the Workplace
How to Utilize eLearning to Cultivate a Culture of Learning in the Workplace

The document discusses how to utilize eLearning to cultivate a culture of learning in the workplace. It recommends using a learning management system (LMS) like Moodle, which is open-source and widely adopted. It emphasizes using a best-of-breed content strategy, gamification, certificates/badges, key integrations, mobile access, and analytics to track engagement and progress. Open source is preferable due to low costs and flexibility. The presentation provides an overview of Moodle and the eThink partner program to help organizations implement an effective LMS.

State of the Industry 2017: Driving Engagement and Improving Business Results...
State of the Industry 2017: Driving Engagement and Improving Business Results...State of the Industry 2017: Driving Engagement and Improving Business Results...
State of the Industry 2017: Driving Engagement and Improving Business Results...

Partnering on the annual State of the Industry report, Workforce magazine and Virgin Pulse surveyed hundreds of organizations around the world to learn the latest trends and challenges in employee wellbeing, engagement and culture. Organizations that empower employees to be their healthiest, most productive selves – at work and beyond – see better business results. It’s a direct, uncomplicated and essential relationship that’s been proven. Discover what’s ahead in 2017 during an upcoming webinar with Sarah Kimmel, Vice President, Research and Advisory Services, Human Capital Media, and Chris Boyce, CEO of Virgin Pulse. In the webinar, you’ll learn: Business leaders’ top organizational priorities, roadblocks, and budget changes for 2017 The impact of employee wellbeing on engagement and company culture How organizations that employ a strategic approach to wellbeing outpace their peers in critical business metrics

Revising your Enterprise Learning Strategy: It Starts with Commitment
Revising your Enterprise Learning Strategy: It Starts with CommitmentRevising your Enterprise Learning Strategy: It Starts with Commitment
Revising your Enterprise Learning Strategy: It Starts with Commitment

As a $1 billion growth company, AthenaHealth had grown rapidly over a relatively short period. As a result, their learning and development department was faced with new challenges related to leadership commitment, employee engagement and scalability to support the organization’s pace of change. During this spotlight webinar, AthenaHealth’s chief learning officer, Karen Hebert-Maccaro, will share how she stewarded the organization into the next phase of their enterprisewide learning strategy, through senior leadership commitment and the development of tailored learning experiences for each employee. During this spotlight webinar, attendees will hear: How AthenaHealth took a contemporary approach in developing their learning strategy. Lessons learned as the organization underwent a significant change modernizing the L&D department and introducing a learner-centric culture. The risks and rewards in overhauling your organization’s learning strategy.

Scott Schaffer, Learning measurement and analytics, 2017
Dashboards for all
Scott Schaffer, Learning measurement and analytics, 2017
Does Learning Consumption correlate with
higher performance?
Scott Schaffer, Learning measurement and analytics, 2017
60-90 days post-workshop survey
Identify Success and Non-Success
Cases
Analyze Data
Success Case Method –
Identify top performers and What
Differentiates Them from others
Insights &
Recommendations
Manager and Employee Interviews
Impact
Map*
Collect KPI Measures
(if available)
Scott Schaffer, Learning measurement and analytics, 2017
Four Impact Measurement Projects were identified as priorities based
on their alignment to our business strategy, reach and impact
OTC
WCD
Sales-related
Impact Measurement
Projects
Consultative sales related
1
2
3
4
Prioritized
HIGH
HIGH
MED
MED
HIGH
MED
HIGH
HIGH

Recommended for you

Gamification and the Learning Experience
Gamification and the Learning ExperienceGamification and the Learning Experience
Gamification and the Learning Experience

The document discusses using gamification to maximize learner engagement in virtual learning environments. It outlines key challenges in virtual learning like distributed workforces, usability issues, and low engagement and retention. Trends in virtual learning include blending delivery methods, social learning, gamification, and mobile access. Gamification applies game elements like points and competition to motivate learners and improve engagement by 60% and address the 70% retention rate drop off. The ON24 virtual learning environment focuses on engaging experiences through gamification, networking, and interactive features to reinforce learning.

NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE
NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCENO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE
NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE

Retail associates. Forklift drivers. Food service employees. Plant workers. These deskless workers have one thing in common: They’ve all been underserved by L&D. Yet, these are the employees who are at the greatest risk for workplace injury, interact directly with your customers, own the manufacturing and distribution of your products and, ultimately, have the power to make or break your business—one decision at a time. Traditional approaches to learning and antiquated technology, combined with the complicated working conditions, have perpetuated the idea that it’s just too difficult and expensive to support these employees. But that’s no longer the case. This webinar will: Discuss the day-to-day performance reality of the deskless worker Examine the modern learning principles and tactics necessary to support deskless workers Review case studies that demonstrate how some of the world's largest and most successful companies are enabling their deskless workers

A New Blueprint for HR
A New Blueprint for HRA New Blueprint for HR
A New Blueprint for HR

This document discusses trends that are reshaping the future of HR and the need for new HR operating models. It identifies several emerging models like lean HR, professional services, just-in-time HR, and federated/decentralized models that proliferate based on an organization's business needs related to optimization, customer intimacy, and agility. Executives believe transforming operating models to be more agile and responsive is important. The document questions whether current HR models are effective given business trends and poses questions around disbanding traditional models and adopting new innovations through digital technologies.

hr operating modelshr strategydigital hr
Scott Schaffer, Learning measurement and analytics, 2017
Learning
Program
Fundamentals
•  Sales Process
•  Ericsson Business
•  Business Drivers
•  Customer Focus
•  PGM/PD Roles
Project Management
•  Key CPM Actions
•  Changes that
Maximize Margins
•  Assure Customer
Acceptance
•  Decision-making
that adds Value
•  Establishing
Billing Milestones
Performance
Objectives
Analyze customer
needs
Agreement to
milestones and
fulfillment criteria
Identify &
negotiate add-on
sales /change
requests
Release billing
milestones early
Consult &
negotiate
agreement with
customers
Leading
Indicators
Increased cash flow
Increase margins on
project work
Reduced WIP
Increased project
pipeline
Improved billed CR
Increased cash flow
Business
Results
Increased revenues per
customer
Increased ROC
Increased WCD
Improved CPE
Increased customer
retention
Increased operating
cash flow
Strategic
Goals
Profits
Growth
How (This Global Program) will drive business value
Align learning, performance and business objectives
From left to right, ask “How do we achieve these objectives?”
From right to left, ask “Why are we doing this?”
Control project
costs
Scott Schaffer, Learning measurement and analytics, 2017
Success Case Stories
What I learned How I applied it Results I have created
“Negotiation was the best part for me –
tension & concession – give and take –
I’m now always doing that! “
“How can I anticipate argumentation on
the part of the customer?”
“Methods for consciously applying
high value to customer, low cost for us.”
“It works really well in Renewal – the
challenge is customer price erosion – not
reducing the opex; they ask for discounts
as efficiency is improved.”
“I scope clients using value
argumentation. What are the needs? Why
do they need it? Once we have this
information we can quantify the value of
the deal.”
“We won an OSS/BSS deal… but the
customer wanted to renegotiate focused
on price. I now had to use negotiables –
to give them something.”
“I avoided a 10% discount in exchange
for training: saved $x5K/year for two
years – i.e. $xx130K by providing
training worth $20K = deal value of
$xxx,000.”
“By arguing the numbers: What do you
want? What can we give away that
wont cost much? These projects have
become prioritized and we sacrifice
others where we make less $.”
“Instead of giving a x % saving – we
gave training + x% saving that we in
turn negotiated from the PPP/supplier,
This was a $xxx K deal saving = $xxK”
Scott Schaffer, Learning measurement and analytics, 2017
Early Impact: 74% Indicate Learning had
Significant-Moderate Impact on Performance
*Survey completed by a small sample of mid-low success cases
Scott Schaffer, Learning measurement and analytics, 2017
What Factors Differentiate Higher Performers from
others?
Relationship of Manager Engagement to Impact.
Copyright Brinkerhoff Evaluation Institute 2016

Recommended for you

When Remembering Really Matters: The Power of Serious Games for Employee Lear...
When Remembering Really Matters: The Power of Serious Games for Employee Lear...When Remembering Really Matters: The Power of Serious Games for Employee Lear...
When Remembering Really Matters: The Power of Serious Games for Employee Lear...

Remembering is hard. Forgetting is easy. Companies must train employees on policies, procedures, terminology, product knowledge, etc., and employees need to be able to recall this knowledge on the job. Employees have to complete so much training during the year that it is impossible for them to learn and retain everything that is asked of them. Training functions can unwittingly create a tsunami of content that results in almost zero retention. This session shares research on remembering — and forgetting — and identifies techniques that foster long-term retention. It then connects these techniques to games and explains how games can help form long-term memories and business results. Sharon Boller and Steven Boller will share recent research on games and case studies that demonstrate how games can be used for learning. In this session, you will: Identify the potential costs of not remembering. Gain an understanding of research-based learning principles such as spaced repetition, feedback loops and more. Identify the connection between research-based learning methods, serious games and tangible business outcomes.

BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES
BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEESBUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES
BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES

Today’s future-forward organizations recognize the necessity to attract and retain employees, in part, by offering progressive benefit packages that reflect thoughtful, thorough measures to protect the safety and financial well-being of their employees. One rapidly increasing area of concern is identity theft. As a result, industry analysts believe that identity theft protection is now among the most widely adopted benefit options and estimate that nearly 70% of employers will offer protection to their employees by 2018. If a data breach exposed your employees’ personal information tomorrow, how would this impact your employees and your organization? It’s a frightening thought and an unfortunate reality of our digital world. During this webinar, you will learn: How Identity Theft Impacts Employees: Sixty percent of employees say stress decreases productivity. Understand the psychological and physical impact identity theft poses to your employees, and why protecting them makes good business sense. How Identity Theft Impacts Your Organization: Identity theft is the fastest growing crime in the U.S., with a new victim every two seconds. Human Resources is often largely responsible for ensuring that sensitive employee information remains protected. It is imperative that you have the processes, tools, and resources in place to keep your employees’ personal information safe. How You Can Protect What Matters Most: Anyone, anywhere is at risk. You need to know the latest fraud trends and security best practices so you can create a plan that outlines exactly what to do if your organization experiences a data breach, and so you can educate your employees about how they can best protect themselves. Today it’s all about delivering an employee-centric work culture and increasingly, employers need to be concerned with protecting what matters most — your employees (and their families) on your frontline. No one can prevent identity theft, but you can take measures to protect your employees and, in return, your employees will thank you for building a culture of identity protection.

Why the Future of Learning is Blended
Why the Future of Learning is BlendedWhy the Future of Learning is Blended
Why the Future of Learning is Blended

Today’s business world is increasingly complex, virtual and requires proficient English skills — and companies are struggling to find the right learning solution.

Scott Schaffer, Learning measurement and analytics, 2017
Prescriptive Analytics: what investments should we Double Down on and
which ones should be Discontinued?
41
•  “Evidence	
  of	
  
impact”	
  chain	
  links	
  
investments	
  to	
  
business	
  results	
  
•  “What-­‐if”	
  predic=ve	
  
modeling	
  both	
  up	
  
and	
  down	
  the	
  chain	
  
•  Predic=ve	
  modeling	
  
ROI	
  to	
  op=mize	
  
investment	
  
decisions	
  
Scott Schaffer, Learning measurement and analytics, 2017
March 22 – CLO Week Silicon
Valley : Driving L&D
Leadership Through
Measurement: Shaping the
Impact Discussion
July 17 – Corporate Learning
Analytics, Nashville: Solving for
Talent: Developing the role of
the learning analytics leader
For More on This topic!
Learning and Business Impact: Making the Case through Metrics and Analytics
#CLOwebinar
Sponsored by
	
   	
  
	
  	
  
Register for the next webinar!
One Left Behind: Driving Performance within
a Deskless Workforce
Tuesday, March 28, 2017
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Chief Learning Officer Webinars at
events.clomedia.com/webinars
OR click the icon on the widget bar!

Recommended for you

Зарабатывай золото 999,9
Зарабатывай золото 999,9Зарабатывай золото 999,9
Зарабатывай золото 999,9

Золото — это неизменно покрытый тайной элемент, привилегия королей, драгоценный металл, который в течение столетий являлся желанным для всего мира благодаря своей редкости и красоте. На протяжении веков этот элемент пользовался невероятной популярностью и завладел неослабевающим интересом. Он выдержал испытание временем, как бесспорный символ богатства, власти и престижа. Цивилизации могут исчезать с течением времени и деньги могут обесцениваться, но золото остаётся неизменным. По значимости его едва ли можно сравнить с каким-либо другим товаром. Это уникальный продукт, который не теряет своей долгосрочной ценности. Золото обеспечивает Ваше душевное спокойствие. Вы можете стать частью этого наследия и пользоваться преимуществами, которыми обладает этот драгоценный продукт. Global InterGold специализируется на покупке и продаже слитков инвестиционного золота разного номинала и приглашает Вас познакомиться с его современным интернет-магазином золота. Чтобы соответствовать Вашим потребностям, инвестиционные золотые слитки Global InterGold предоставляются только лучшими мировыми производителями. Добро пожаловать в Global InterGold, интернет-магазин золота. Skype: irena.kasparaviciene

Зарабатывай; золото; Зараба9; золото 999; золото; деньги‬
Enhancing learning transfer in the workplace
Enhancing learning transfer in the workplaceEnhancing learning transfer in the workplace
Enhancing learning transfer in the workplace

The document describes Learning Transfer Solutions Global's (LTSGlobal) process for increasing training transfer. The process involves 10 steps: 1) conducting a needs assessment, 2) setting behavioral objectives, 3) measuring pre-training performance, 4) creating a transfer contract, 5) conducting training, 6) diagnosing barriers to transfer, 7) creating an action plan, 8) follow up, 9) evaluating transfer, and 10) measuring return on investment. LTSGlobal has developed a web-based platform called TransferLogix that allows organizations to implement this research-based transfer process.

training impactlearning transfertraining roi
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...The Secret to Learning Transfer Success: Introducing Three Practical Strategi...
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...

Despite an abundance of attention, the failure of learning transfer continues to afflict the workforce, organizations and their learning leaders. It is an issue that has become increasingly expensive over the years with the rising cost of training along with the financial implications of not applying new knowledge and skills in the workplace. Whether it’s the retail associate who lacks specific product knowledge that results in a lost sale or the manufacturing employee who suffers an injury for not following safety guidelines, the cost adds up to billions of dollars a year. This webinar will uncover key reasons for lack of learning transfer in training along with the implications. It will then introduce three strategies that are not only proven to work, but can be implemented in your environment quickly and cost effectively. Learning Objectives: Uncovering the implications of learning transfer failure. Understanding the root causes of learning transfer failure. Three strategies to increase learning transfer success that attendees can take away and start implementing immediately and cost effectively.

chief learning office magazinetoolsstrategic management

More Related Content

What's hot

MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNEDMEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
Human Capital Media
 
HOW WILL THE FOURTH INDUSTRIAL REVOLUTION IMPACT HR AND LEARNING & DEVELOPMEN...
HOW WILL THE FOURTH INDUSTRIAL REVOLUTION IMPACT HR AND LEARNING & DEVELOPMEN...HOW WILL THE FOURTH INDUSTRIAL REVOLUTION IMPACT HR AND LEARNING & DEVELOPMEN...
HOW WILL THE FOURTH INDUSTRIAL REVOLUTION IMPACT HR AND LEARNING & DEVELOPMEN...
Human Capital Media
 
Talent Trends: Tune Up Your Strategies for 2016
Talent Trends: Tune Up Your Strategies for 2016Talent Trends: Tune Up Your Strategies for 2016
Talent Trends: Tune Up Your Strategies for 2016
Human Capital Media
 
Recruiting Analytics: What Your ATS Won't Tell You
Recruiting Analytics: What Your ATS Won't Tell YouRecruiting Analytics: What Your ATS Won't Tell You
Recruiting Analytics: What Your ATS Won't Tell You
Human Capital Media
 
HCI Webinar: Changing a Company Culture, One Technological Performance Module...
HCI Webinar: Changing a Company Culture, One Technological Performance Module...HCI Webinar: Changing a Company Culture, One Technological Performance Module...
HCI Webinar: Changing a Company Culture, One Technological Performance Module...
Cornerstone OnDemand
 
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
Human Capital Media
 
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
Human Capital Media
 
BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...
BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...
BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...
Human Capital Media
 
EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT
EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFTEMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT
EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT
Human Capital Media
 
6 Ways to Elevate Your New Hire Onboarding
6 Ways to Elevate Your New Hire Onboarding6 Ways to Elevate Your New Hire Onboarding
6 Ways to Elevate Your New Hire Onboarding
Human Capital Media
 
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
Human Capital Media
 
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
Human Capital Media
 
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPSRE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
Human Capital Media
 
CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION
CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISIONCAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION
CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION
Human Capital Media
 
How to use People Analytics to Shape Employee Experience
How to use People Analytics to Shape Employee ExperienceHow to use People Analytics to Shape Employee Experience
How to use People Analytics to Shape Employee Experience
Tareef Jafferi
 
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINARINNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
Human Capital Media
 
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
Human Capital Media
 
Justifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key MetricsJustifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key Metrics
Eduson.tv
 
Solving the Engagement Mystery
Solving the Engagement MysterySolving the Engagement Mystery
Solving the Engagement Mystery
Human Capital Media
 
Successful Elearning in 4 Steps
Successful Elearning in 4 StepsSuccessful Elearning in 4 Steps
Successful Elearning in 4 Steps
LinkedIn Learning Solutions
 

What's hot (20)

MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNEDMEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED
 
HOW WILL THE FOURTH INDUSTRIAL REVOLUTION IMPACT HR AND LEARNING & DEVELOPMEN...
HOW WILL THE FOURTH INDUSTRIAL REVOLUTION IMPACT HR AND LEARNING & DEVELOPMEN...HOW WILL THE FOURTH INDUSTRIAL REVOLUTION IMPACT HR AND LEARNING & DEVELOPMEN...
HOW WILL THE FOURTH INDUSTRIAL REVOLUTION IMPACT HR AND LEARNING & DEVELOPMEN...
 
Talent Trends: Tune Up Your Strategies for 2016
Talent Trends: Tune Up Your Strategies for 2016Talent Trends: Tune Up Your Strategies for 2016
Talent Trends: Tune Up Your Strategies for 2016
 
Recruiting Analytics: What Your ATS Won't Tell You
Recruiting Analytics: What Your ATS Won't Tell YouRecruiting Analytics: What Your ATS Won't Tell You
Recruiting Analytics: What Your ATS Won't Tell You
 
HCI Webinar: Changing a Company Culture, One Technological Performance Module...
HCI Webinar: Changing a Company Culture, One Technological Performance Module...HCI Webinar: Changing a Company Culture, One Technological Performance Module...
HCI Webinar: Changing a Company Culture, One Technological Performance Module...
 
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019
 
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
LEADERSHIP TRANSITION COACHING: A STRATEGY TO FOSTER A POSITIVE WORKPLACE CUL...
 
BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...
BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...
BALANCING GLOBAL, LOCAL AND BUSINESS UNIT NEEDS: IMPLEMENTING A GLOBAL LEARNI...
 
EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT
EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFTEMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT
EMPLOYEE EXPERIENCE BREAKTHROUGHS - THE HR TECHNOLOGY SHIFT
 
6 Ways to Elevate Your New Hire Onboarding
6 Ways to Elevate Your New Hire Onboarding6 Ways to Elevate Your New Hire Onboarding
6 Ways to Elevate Your New Hire Onboarding
 
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE
 
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...
 
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPSRE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
RE-EVALUATING YOUR ORGANIZATION’S SKILL GAPS
 
CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION
CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISIONCAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION
CAREER PLANNING & PATHING: HOW TO DEVELOP A STRATEGIC VISION
 
How to use People Analytics to Shape Employee Experience
How to use People Analytics to Shape Employee ExperienceHow to use People Analytics to Shape Employee Experience
How to use People Analytics to Shape Employee Experience
 
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINARINNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR
 
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS
 
Justifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key MetricsJustifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key Metrics
 
Solving the Engagement Mystery
Solving the Engagement MysterySolving the Engagement Mystery
Solving the Engagement Mystery
 
Successful Elearning in 4 Steps
Successful Elearning in 4 StepsSuccessful Elearning in 4 Steps
Successful Elearning in 4 Steps
 

Viewers also liked

Talk to Me: Developing and Retaining Talent through Career Resources
Talk to Me: Developing and Retaining Talent through Career ResourcesTalk to Me: Developing and Retaining Talent through Career Resources
Talk to Me: Developing and Retaining Talent through Career Resources
Human Capital Media
 
The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...
The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...
The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...
Human Capital Media
 
How to Make Your Metrics Matter
How to Make Your Metrics MatterHow to Make Your Metrics Matter
How to Make Your Metrics Matter
Human Capital Media
 
The $687B Question: Is Employee Engagement the Driver of Business Success?
The $687B Question: Is Employee Engagement the Driver of Business Success?The $687B Question: Is Employee Engagement the Driver of Business Success?
The $687B Question: Is Employee Engagement the Driver of Business Success?
Human Capital Media
 
How to Utilize eLearning to Cultivate a Culture of Learning in the Workplace
How to Utilize eLearning to Cultivate a Culture of Learning in the WorkplaceHow to Utilize eLearning to Cultivate a Culture of Learning in the Workplace
How to Utilize eLearning to Cultivate a Culture of Learning in the Workplace
Human Capital Media
 
State of the Industry 2017: Driving Engagement and Improving Business Results...
State of the Industry 2017: Driving Engagement and Improving Business Results...State of the Industry 2017: Driving Engagement and Improving Business Results...
State of the Industry 2017: Driving Engagement and Improving Business Results...
Human Capital Media
 
Revising your Enterprise Learning Strategy: It Starts with Commitment
Revising your Enterprise Learning Strategy: It Starts with CommitmentRevising your Enterprise Learning Strategy: It Starts with Commitment
Revising your Enterprise Learning Strategy: It Starts with Commitment
Human Capital Media
 
Gamification and the Learning Experience
Gamification and the Learning ExperienceGamification and the Learning Experience
Gamification and the Learning Experience
Human Capital Media
 
NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE
NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCENO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE
NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE
Human Capital Media
 
A New Blueprint for HR
A New Blueprint for HRA New Blueprint for HR
A New Blueprint for HR
accenture
 
When Remembering Really Matters: The Power of Serious Games for Employee Lear...
When Remembering Really Matters: The Power of Serious Games for Employee Lear...When Remembering Really Matters: The Power of Serious Games for Employee Lear...
When Remembering Really Matters: The Power of Serious Games for Employee Lear...
Human Capital Media
 
BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES
BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEESBUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES
BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES
Human Capital Media
 
Why the Future of Learning is Blended
Why the Future of Learning is BlendedWhy the Future of Learning is Blended
Why the Future of Learning is Blended
Human Capital Media
 
Зарабатывай золото 999,9
Зарабатывай золото 999,9Зарабатывай золото 999,9
Зарабатывай золото 999,9
online & offline
 
Enhancing learning transfer in the workplace
Enhancing learning transfer in the workplaceEnhancing learning transfer in the workplace
Enhancing learning transfer in the workplace
Ed Holton
 
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...The Secret to Learning Transfer Success: Introducing Three Practical Strategi...
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...
Human Capital Media
 
Modern Learning Made Easy - 6 Simple Steps to Creating a Smarter Learning Eco...
Modern Learning Made Easy - 6 Simple Steps to Creating a Smarter Learning Eco...Modern Learning Made Easy - 6 Simple Steps to Creating a Smarter Learning Eco...
Modern Learning Made Easy - 6 Simple Steps to Creating a Smarter Learning Eco...
Human Capital Media
 
Next Practices in Workplace Wellbeing: How to Successfully Engage Your Organi...
Next Practices in Workplace Wellbeing: How to Successfully Engage Your Organi...Next Practices in Workplace Wellbeing: How to Successfully Engage Your Organi...
Next Practices in Workplace Wellbeing: How to Successfully Engage Your Organi...
CBIZ, Inc.
 
Diversity: Capitalizing on the Mix
Diversity: Capitalizing on the MixDiversity: Capitalizing on the Mix
Diversity: Capitalizing on the Mix
Human Capital Media
 
Developing Effective Job Descriptions -10/09
Developing Effective Job Descriptions -10/09Developing Effective Job Descriptions -10/09
Developing Effective Job Descriptions -10/09
Dean Isaacs
 

Viewers also liked (20)

Talk to Me: Developing and Retaining Talent through Career Resources
Talk to Me: Developing and Retaining Talent through Career ResourcesTalk to Me: Developing and Retaining Talent through Career Resources
Talk to Me: Developing and Retaining Talent through Career Resources
 
The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...
The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...
The Loss of Women in Leadership: How to Keep Working Mothers From Walking Out...
 
How to Make Your Metrics Matter
How to Make Your Metrics MatterHow to Make Your Metrics Matter
How to Make Your Metrics Matter
 
The $687B Question: Is Employee Engagement the Driver of Business Success?
The $687B Question: Is Employee Engagement the Driver of Business Success?The $687B Question: Is Employee Engagement the Driver of Business Success?
The $687B Question: Is Employee Engagement the Driver of Business Success?
 
How to Utilize eLearning to Cultivate a Culture of Learning in the Workplace
How to Utilize eLearning to Cultivate a Culture of Learning in the WorkplaceHow to Utilize eLearning to Cultivate a Culture of Learning in the Workplace
How to Utilize eLearning to Cultivate a Culture of Learning in the Workplace
 
State of the Industry 2017: Driving Engagement and Improving Business Results...
State of the Industry 2017: Driving Engagement and Improving Business Results...State of the Industry 2017: Driving Engagement and Improving Business Results...
State of the Industry 2017: Driving Engagement and Improving Business Results...
 
Revising your Enterprise Learning Strategy: It Starts with Commitment
Revising your Enterprise Learning Strategy: It Starts with CommitmentRevising your Enterprise Learning Strategy: It Starts with Commitment
Revising your Enterprise Learning Strategy: It Starts with Commitment
 
Gamification and the Learning Experience
Gamification and the Learning ExperienceGamification and the Learning Experience
Gamification and the Learning Experience
 
NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE
NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCENO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE
NO ONE LEFT BEHIND: DRIVING PERFORMANCE WITHIN A DESKLESS WORKFORCE
 
A New Blueprint for HR
A New Blueprint for HRA New Blueprint for HR
A New Blueprint for HR
 
When Remembering Really Matters: The Power of Serious Games for Employee Lear...
When Remembering Really Matters: The Power of Serious Games for Employee Lear...When Remembering Really Matters: The Power of Serious Games for Employee Lear...
When Remembering Really Matters: The Power of Serious Games for Employee Lear...
 
BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES
BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEESBUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES
BUILDING A CULTURE OF IDENTITY PROTECTION FOR YOUR EMPLOYEES
 
Why the Future of Learning is Blended
Why the Future of Learning is BlendedWhy the Future of Learning is Blended
Why the Future of Learning is Blended
 
Зарабатывай золото 999,9
Зарабатывай золото 999,9Зарабатывай золото 999,9
Зарабатывай золото 999,9
 
Enhancing learning transfer in the workplace
Enhancing learning transfer in the workplaceEnhancing learning transfer in the workplace
Enhancing learning transfer in the workplace
 
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...The Secret to Learning Transfer Success: Introducing Three Practical Strategi...
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...
 
Modern Learning Made Easy - 6 Simple Steps to Creating a Smarter Learning Eco...
Modern Learning Made Easy - 6 Simple Steps to Creating a Smarter Learning Eco...Modern Learning Made Easy - 6 Simple Steps to Creating a Smarter Learning Eco...
Modern Learning Made Easy - 6 Simple Steps to Creating a Smarter Learning Eco...
 
Next Practices in Workplace Wellbeing: How to Successfully Engage Your Organi...
Next Practices in Workplace Wellbeing: How to Successfully Engage Your Organi...Next Practices in Workplace Wellbeing: How to Successfully Engage Your Organi...
Next Practices in Workplace Wellbeing: How to Successfully Engage Your Organi...
 
Diversity: Capitalizing on the Mix
Diversity: Capitalizing on the MixDiversity: Capitalizing on the Mix
Diversity: Capitalizing on the Mix
 
Developing Effective Job Descriptions -10/09
Developing Effective Job Descriptions -10/09Developing Effective Job Descriptions -10/09
Developing Effective Job Descriptions -10/09
 

Similar to Learning and Business Impact: Making the Case through Metrics and Analytics

Webinar: The Balanced Scorecard What Does It Mean And How To Implement It
Webinar: The Balanced Scorecard What Does It Mean And How To Implement ItWebinar: The Balanced Scorecard What Does It Mean And How To Implement It
Webinar: The Balanced Scorecard What Does It Mean And How To Implement It
Ali Zeeshan
 
Microsoft adoption guide workbook
Microsoft adoption guide workbookMicrosoft adoption guide workbook
Microsoft adoption guide workbook
Kamal Pandey
 
How to use KPI's to run your business
How to use KPI's to run your businessHow to use KPI's to run your business
How to use KPI's to run your business
David Guest
 
Organizational Performance framework-
Organizational Performance framework-Organizational Performance framework-
Organizational Performance framework-
Dr. Johan Louw
 
balance_scorecard__an_effective_tool1_119.ppt
balance_scorecard__an_effective_tool1_119.pptbalance_scorecard__an_effective_tool1_119.ppt
balance_scorecard__an_effective_tool1_119.ppt
rite2selvi
 
BalanceScorecard-AnEffectiveTool
BalanceScorecard-AnEffectiveToolBalanceScorecard-AnEffectiveTool
BalanceScorecard-AnEffectiveTool
jshreemdra
 
Strategy Performance
Strategy PerformanceStrategy Performance
Strategy Performance
stevepollard
 
The Five Most Important KPIs for Services Companies
The Five Most Important KPIs for Services CompaniesThe Five Most Important KPIs for Services Companies
The Five Most Important KPIs for Services Companies
Jeanne Urich
 
Measuring Quality of Hire
Measuring Quality of HireMeasuring Quality of Hire
Measuring Quality of Hire
Ryan Heinl
 
Talent Analytics: Building Actionable Business Intelligence Across the Employ...
Talent Analytics: Building Actionable Business Intelligence Across the Employ...Talent Analytics: Building Actionable Business Intelligence Across the Employ...
Talent Analytics: Building Actionable Business Intelligence Across the Employ...
Human Capital Media
 
LEARNINGELITE: BEST PRACTICES FROM STRATEGY TO KPIS
LEARNINGELITE: BEST PRACTICES FROM STRATEGY TO KPISLEARNINGELITE: BEST PRACTICES FROM STRATEGY TO KPIS
LEARNINGELITE: BEST PRACTICES FROM STRATEGY TO KPIS
Human Capital Media
 
Professional Service Performance Acceleration
Professional Service Performance AccelerationProfessional Service Performance Acceleration
Professional Service Performance Acceleration
Jeanne Urich
 
The anatomy of the perfect collaboration use case
The anatomy of the perfect collaboration use caseThe anatomy of the perfect collaboration use case
The anatomy of the perfect collaboration use case
LetsConnect
 
The Value Initiative
The Value InitiativeThe Value Initiative
The Value Initiative
Micleus
 
Bsc workshop
Bsc workshopBsc workshop
Bsc workshop
parag11
 
Getting the Maximum ROI From Your ERP Project and Beyond
Getting the Maximum ROI From Your ERP Project and BeyondGetting the Maximum ROI From Your ERP Project and Beyond
Getting the Maximum ROI From Your ERP Project and Beyond
Jeff Carr
 
It’s Not About Ratings, It’s About Enabling Employee Performance: TIAA’s Journey
It’s Not About Ratings, It’s About Enabling Employee Performance: TIAA’s JourneyIt’s Not About Ratings, It’s About Enabling Employee Performance: TIAA’s Journey
It’s Not About Ratings, It’s About Enabling Employee Performance: TIAA’s Journey
Human Capital Media
 
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTotal Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
TCELab LLC
 
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTotal Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Vishal Kumar
 
How to measure performance and improvement?
How to measure performance and improvement?How to measure performance and improvement?
How to measure performance and improvement?
Association for Project Management
 

Similar to Learning and Business Impact: Making the Case through Metrics and Analytics (20)

Webinar: The Balanced Scorecard What Does It Mean And How To Implement It
Webinar: The Balanced Scorecard What Does It Mean And How To Implement ItWebinar: The Balanced Scorecard What Does It Mean And How To Implement It
Webinar: The Balanced Scorecard What Does It Mean And How To Implement It
 
Microsoft adoption guide workbook
Microsoft adoption guide workbookMicrosoft adoption guide workbook
Microsoft adoption guide workbook
 
How to use KPI's to run your business
How to use KPI's to run your businessHow to use KPI's to run your business
How to use KPI's to run your business
 
Organizational Performance framework-
Organizational Performance framework-Organizational Performance framework-
Organizational Performance framework-
 
balance_scorecard__an_effective_tool1_119.ppt
balance_scorecard__an_effective_tool1_119.pptbalance_scorecard__an_effective_tool1_119.ppt
balance_scorecard__an_effective_tool1_119.ppt
 
BalanceScorecard-AnEffectiveTool
BalanceScorecard-AnEffectiveToolBalanceScorecard-AnEffectiveTool
BalanceScorecard-AnEffectiveTool
 
Strategy Performance
Strategy PerformanceStrategy Performance
Strategy Performance
 
The Five Most Important KPIs for Services Companies
The Five Most Important KPIs for Services CompaniesThe Five Most Important KPIs for Services Companies
The Five Most Important KPIs for Services Companies
 
Measuring Quality of Hire
Measuring Quality of HireMeasuring Quality of Hire
Measuring Quality of Hire
 
Talent Analytics: Building Actionable Business Intelligence Across the Employ...
Talent Analytics: Building Actionable Business Intelligence Across the Employ...Talent Analytics: Building Actionable Business Intelligence Across the Employ...
Talent Analytics: Building Actionable Business Intelligence Across the Employ...
 
LEARNINGELITE: BEST PRACTICES FROM STRATEGY TO KPIS
LEARNINGELITE: BEST PRACTICES FROM STRATEGY TO KPISLEARNINGELITE: BEST PRACTICES FROM STRATEGY TO KPIS
LEARNINGELITE: BEST PRACTICES FROM STRATEGY TO KPIS
 
Professional Service Performance Acceleration
Professional Service Performance AccelerationProfessional Service Performance Acceleration
Professional Service Performance Acceleration
 
The anatomy of the perfect collaboration use case
The anatomy of the perfect collaboration use caseThe anatomy of the perfect collaboration use case
The anatomy of the perfect collaboration use case
 
The Value Initiative
The Value InitiativeThe Value Initiative
The Value Initiative
 
Bsc workshop
Bsc workshopBsc workshop
Bsc workshop
 
Getting the Maximum ROI From Your ERP Project and Beyond
Getting the Maximum ROI From Your ERP Project and BeyondGetting the Maximum ROI From Your ERP Project and Beyond
Getting the Maximum ROI From Your ERP Project and Beyond
 
It’s Not About Ratings, It’s About Enabling Employee Performance: TIAA’s Journey
It’s Not About Ratings, It’s About Enabling Employee Performance: TIAA’s JourneyIt’s Not About Ratings, It’s About Enabling Employee Performance: TIAA’s Journey
It’s Not About Ratings, It’s About Enabling Employee Performance: TIAA’s Journey
 
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTotal Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
 
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowTotal Customer Experience Management Overview #TCE #CEM -- The Why, What and How
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How
 
How to measure performance and improvement?
How to measure performance and improvement?How to measure performance and improvement?
How to measure performance and improvement?
 

More from Human Capital Media

HR TRENDS 2020 THE NEXT DECADE OF WORK
HR TRENDS 2020 THE NEXT DECADE OF WORKHR TRENDS 2020 THE NEXT DECADE OF WORK
HR TRENDS 2020 THE NEXT DECADE OF WORK
Human Capital Media
 
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENTEMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
Human Capital Media
 
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENTSTRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
Human Capital Media
 
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLDTHE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
Human Capital Media
 
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMYFUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
Human Capital Media
 
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAPHOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
Human Capital Media
 
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKINGEXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
Human Capital Media
 
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
Human Capital Media
 
Dont wait what 300 ld leaders have learned about building data fluency
 Dont wait what 300 ld leaders have learned about building data fluency Dont wait what 300 ld leaders have learned about building data fluency
Dont wait what 300 ld leaders have learned about building data fluency
Human Capital Media
 
HUMANIZING BUSINESS AND CHANGE
HUMANIZING BUSINESS AND CHANGEHUMANIZING BUSINESS AND CHANGE
HUMANIZING BUSINESS AND CHANGE
Human Capital Media
 
Unlock Your Courageous Culture
Unlock Your Courageous CultureUnlock Your Courageous Culture
Unlock Your Courageous Culture
Human Capital Media
 
SUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENT
SUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENTSUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENT
SUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENT
Human Capital Media
 
THE BUSINESS CASE FOR HUMAN-CENTERED DESIGN
THE BUSINESS CASE FOR HUMAN-CENTERED DESIGNTHE BUSINESS CASE FOR HUMAN-CENTERED DESIGN
THE BUSINESS CASE FOR HUMAN-CENTERED DESIGN
Human Capital Media
 
2019 working learner index webinar
2019 working learner index webinar2019 working learner index webinar
2019 working learner index webinar
Human Capital Media
 
POWERED BY THE HOUR: HOW YOU CAN OPTIMIZE YOUR HOURLY WORKFORCE AND CREATE HA...
POWERED BY THE HOUR: HOW YOU CAN OPTIMIZE YOUR HOURLY WORKFORCE AND CREATE HA...POWERED BY THE HOUR: HOW YOU CAN OPTIMIZE YOUR HOURLY WORKFORCE AND CREATE HA...
POWERED BY THE HOUR: HOW YOU CAN OPTIMIZE YOUR HOURLY WORKFORCE AND CREATE HA...
Human Capital Media
 
Micro mobile measured our learning beyond the classroom strategy 101719
Micro mobile  measured our learning beyond the classroom strategy 101719Micro mobile  measured our learning beyond the classroom strategy 101719
Micro mobile measured our learning beyond the classroom strategy 101719
Human Capital Media
 
HOW INTENTIONAL IS YOUR LEARNING TECH ECOSYSTEM?
HOW INTENTIONAL IS YOUR LEARNING TECH ECOSYSTEM?HOW INTENTIONAL IS YOUR LEARNING TECH ECOSYSTEM?
HOW INTENTIONAL IS YOUR LEARNING TECH ECOSYSTEM?
Human Capital Media
 
Saba 9 practical tips for using neuroscience to power learning design
Saba 9 practical tips for using neuroscience to power learning designSaba 9 practical tips for using neuroscience to power learning design
Saba 9 practical tips for using neuroscience to power learning design
Human Capital Media
 
Next level lms implementation tips for rapid growth
Next level lms implementation tips for rapid growthNext level lms implementation tips for rapid growth
Next level lms implementation tips for rapid growth
Human Capital Media
 
MEASUREMENT & EVALUATION: USING DATA TO DEMONSTRATE BUSINESS IMPACT
MEASUREMENT & EVALUATION: USING DATA TO DEMONSTRATE BUSINESS IMPACTMEASUREMENT & EVALUATION: USING DATA TO DEMONSTRATE BUSINESS IMPACT
MEASUREMENT & EVALUATION: USING DATA TO DEMONSTRATE BUSINESS IMPACT
Human Capital Media
 

More from Human Capital Media (20)

HR TRENDS 2020 THE NEXT DECADE OF WORK
HR TRENDS 2020 THE NEXT DECADE OF WORKHR TRENDS 2020 THE NEXT DECADE OF WORK
HR TRENDS 2020 THE NEXT DECADE OF WORK
 
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENTEMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
EMPOWER A CAREER JOURNEY: FOSTER YOUR WORKFORCE’S GROWTH AND DEVELOPMENT
 
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENTSTRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
STRATEGY + TECHNOLOGY A WINNING COMBINATION FOR EFFECTIVE LEARNING MEASUREMENT
 
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLDTHE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD
 
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMYFUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY
 
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAPHOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP
 
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKINGEXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING
 
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...
 
Dont wait what 300 ld leaders have learned about building data fluency
 Dont wait what 300 ld leaders have learned about building data fluency Dont wait what 300 ld leaders have learned about building data fluency
Dont wait what 300 ld leaders have learned about building data fluency
 
HUMANIZING BUSINESS AND CHANGE
HUMANIZING BUSINESS AND CHANGEHUMANIZING BUSINESS AND CHANGE
HUMANIZING BUSINESS AND CHANGE
 
Unlock Your Courageous Culture
Unlock Your Courageous CultureUnlock Your Courageous Culture
Unlock Your Courageous Culture
 
SUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENT
SUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENTSUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENT
SUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENT
 
THE BUSINESS CASE FOR HUMAN-CENTERED DESIGN
THE BUSINESS CASE FOR HUMAN-CENTERED DESIGNTHE BUSINESS CASE FOR HUMAN-CENTERED DESIGN
THE BUSINESS CASE FOR HUMAN-CENTERED DESIGN
 
2019 working learner index webinar
2019 working learner index webinar2019 working learner index webinar
2019 working learner index webinar
 
POWERED BY THE HOUR: HOW YOU CAN OPTIMIZE YOUR HOURLY WORKFORCE AND CREATE HA...
POWERED BY THE HOUR: HOW YOU CAN OPTIMIZE YOUR HOURLY WORKFORCE AND CREATE HA...POWERED BY THE HOUR: HOW YOU CAN OPTIMIZE YOUR HOURLY WORKFORCE AND CREATE HA...
POWERED BY THE HOUR: HOW YOU CAN OPTIMIZE YOUR HOURLY WORKFORCE AND CREATE HA...
 
Micro mobile measured our learning beyond the classroom strategy 101719
Micro mobile  measured our learning beyond the classroom strategy 101719Micro mobile  measured our learning beyond the classroom strategy 101719
Micro mobile measured our learning beyond the classroom strategy 101719
 
HOW INTENTIONAL IS YOUR LEARNING TECH ECOSYSTEM?
HOW INTENTIONAL IS YOUR LEARNING TECH ECOSYSTEM?HOW INTENTIONAL IS YOUR LEARNING TECH ECOSYSTEM?
HOW INTENTIONAL IS YOUR LEARNING TECH ECOSYSTEM?
 
Saba 9 practical tips for using neuroscience to power learning design
Saba 9 practical tips for using neuroscience to power learning designSaba 9 practical tips for using neuroscience to power learning design
Saba 9 practical tips for using neuroscience to power learning design
 
Next level lms implementation tips for rapid growth
Next level lms implementation tips for rapid growthNext level lms implementation tips for rapid growth
Next level lms implementation tips for rapid growth
 
MEASUREMENT & EVALUATION: USING DATA TO DEMONSTRATE BUSINESS IMPACT
MEASUREMENT & EVALUATION: USING DATA TO DEMONSTRATE BUSINESS IMPACTMEASUREMENT & EVALUATION: USING DATA TO DEMONSTRATE BUSINESS IMPACT
MEASUREMENT & EVALUATION: USING DATA TO DEMONSTRATE BUSINESS IMPACT
 

Recently uploaded

Payroll Oursourcing company in Andheri, Mumbai
Payroll Oursourcing company in Andheri, MumbaiPayroll Oursourcing company in Andheri, Mumbai
Payroll Oursourcing company in Andheri, Mumbai
Widespread HR
 
Prada's CEO on Staying Independent in a Consolidating ...
Prada's CEO on Staying Independent in a Consolidating ...Prada's CEO on Staying Independent in a Consolidating ...
Prada's CEO on Staying Independent in a Consolidating ...
908dutch
 
267113946-SAP-HR-Time-Management-ppt.pptx
267113946-SAP-HR-Time-Management-ppt.pptx267113946-SAP-HR-Time-Management-ppt.pptx
267113946-SAP-HR-Time-Management-ppt.pptx
AnanthaJiwaji
 
Unskilled Jobs In USA With Visa Sponsorship 2024 - Apply Now.pdf
Unskilled Jobs In USA With Visa Sponsorship 2024 - Apply Now.pdfUnskilled Jobs In USA With Visa Sponsorship 2024 - Apply Now.pdf
Unskilled Jobs In USA With Visa Sponsorship 2024 - Apply Now.pdf
Christopher Jordan
 
A Good Recruiter must Have that skill.pptx
A Good Recruiter must Have that skill.pptxA Good Recruiter must Have that skill.pptx
A Good Recruiter must Have that skill.pptx
hrexpressltd
 
Widespread HR - Best Payroll Outsourcing
Widespread HR - Best Payroll OutsourcingWidespread HR - Best Payroll Outsourcing
Widespread HR - Best Payroll Outsourcing
Widespread HR
 
The Ethical AI Dilemma: Ensuring Fairness in HR Tech Implementations.pdf
The Ethical AI Dilemma: Ensuring Fairness in HR Tech Implementations.pdfThe Ethical AI Dilemma: Ensuring Fairness in HR Tech Implementations.pdf
The Ethical AI Dilemma: Ensuring Fairness in HR Tech Implementations.pdf
HRMantra Software Pvt. Ltd
 
BEst Payroll Outsourcing in Mumbai - Widespread HR
BEst Payroll Outsourcing in Mumbai - Widespread HRBEst Payroll Outsourcing in Mumbai - Widespread HR
BEst Payroll Outsourcing in Mumbai - Widespread HR
Widespread HR
 
The Essential Role of Allied Health Professionals in Modern Healthcare
The Essential Role of Allied Health Professionals in Modern HealthcareThe Essential Role of Allied Health Professionals in Modern Healthcare
The Essential Role of Allied Health Professionals in Modern Healthcare
emilybeth521
 
GUIA_LEGAL_CHAPTER-12_GOVERNMENT PROCUREMENT.pdf
GUIA_LEGAL_CHAPTER-12_GOVERNMENT PROCUREMENT.pdfGUIA_LEGAL_CHAPTER-12_GOVERNMENT PROCUREMENT.pdf
GUIA_LEGAL_CHAPTER-12_GOVERNMENT PROCUREMENT.pdf
ProexportColombia1
 
Revolutionizing HR: The AI-Powered Transformation of Human Resources.pdf
Revolutionizing HR: The AI-Powered Transformation of Human Resources.pdfRevolutionizing HR: The AI-Powered Transformation of Human Resources.pdf
Revolutionizing HR: The AI-Powered Transformation of Human Resources.pdf
HRMantra Software Pvt. Ltd
 
London School of Economics and Political Science diploma
London School of Economics and Political Science diplomaLondon School of Economics and Political Science diploma
London School of Economics and Political Science diploma
myndzoq
 
5 Key Questions for Your Internal Communication Audit
5 Key Questions for Your Internal Communication Audit5 Key Questions for Your Internal Communication Audit
5 Key Questions for Your Internal Communication Audit
experienceprosarah
 
Teacher - Fully Editable ATS Resume Template.docx
Teacher  - Fully Editable ATS Resume Template.docxTeacher  - Fully Editable ATS Resume Template.docx
Teacher - Fully Editable ATS Resume Template.docx
Sam Maiyaki
 
London South Bank University diploma
 London South Bank University diploma London South Bank University diploma
London South Bank University diploma
myndzoq
 
12 Crucial Employee Recognition Ideas for Large Companies.pptx
12 Crucial Employee Recognition Ideas for Large Companies.pptx12 Crucial Employee Recognition Ideas for Large Companies.pptx
12 Crucial Employee Recognition Ideas for Large Companies.pptx
Vantage Circle
 
Liverpool University diploma
Liverpool University diplomaLiverpool University diploma
Liverpool University diploma
myndzoq
 
HRMS Archaeology: Digging Through Legacy Systems for Hidden HR Treasures.pdf
HRMS Archaeology: Digging Through Legacy Systems for Hidden HR Treasures.pdfHRMS Archaeology: Digging Through Legacy Systems for Hidden HR Treasures.pdf
HRMS Archaeology: Digging Through Legacy Systems for Hidden HR Treasures.pdf
HRMantra Software Pvt. Ltd
 
Leeds University degree Certificate
Leeds University degree CertificateLeeds University degree Certificate
Leeds University degree Certificate
myndzoq
 
The Remote Onboarding Challenge: Creating Connection in a Virtual World.pdf
The Remote Onboarding Challenge: Creating Connection in a Virtual World.pdfThe Remote Onboarding Challenge: Creating Connection in a Virtual World.pdf
The Remote Onboarding Challenge: Creating Connection in a Virtual World.pdf
HRMantra Software Pvt. Ltd
 

Recently uploaded (20)

Payroll Oursourcing company in Andheri, Mumbai
Payroll Oursourcing company in Andheri, MumbaiPayroll Oursourcing company in Andheri, Mumbai
Payroll Oursourcing company in Andheri, Mumbai
 
Prada's CEO on Staying Independent in a Consolidating ...
Prada's CEO on Staying Independent in a Consolidating ...Prada's CEO on Staying Independent in a Consolidating ...
Prada's CEO on Staying Independent in a Consolidating ...
 
267113946-SAP-HR-Time-Management-ppt.pptx
267113946-SAP-HR-Time-Management-ppt.pptx267113946-SAP-HR-Time-Management-ppt.pptx
267113946-SAP-HR-Time-Management-ppt.pptx
 
Unskilled Jobs In USA With Visa Sponsorship 2024 - Apply Now.pdf
Unskilled Jobs In USA With Visa Sponsorship 2024 - Apply Now.pdfUnskilled Jobs In USA With Visa Sponsorship 2024 - Apply Now.pdf
Unskilled Jobs In USA With Visa Sponsorship 2024 - Apply Now.pdf
 
A Good Recruiter must Have that skill.pptx
A Good Recruiter must Have that skill.pptxA Good Recruiter must Have that skill.pptx
A Good Recruiter must Have that skill.pptx
 
Widespread HR - Best Payroll Outsourcing
Widespread HR - Best Payroll OutsourcingWidespread HR - Best Payroll Outsourcing
Widespread HR - Best Payroll Outsourcing
 
The Ethical AI Dilemma: Ensuring Fairness in HR Tech Implementations.pdf
The Ethical AI Dilemma: Ensuring Fairness in HR Tech Implementations.pdfThe Ethical AI Dilemma: Ensuring Fairness in HR Tech Implementations.pdf
The Ethical AI Dilemma: Ensuring Fairness in HR Tech Implementations.pdf
 
BEst Payroll Outsourcing in Mumbai - Widespread HR
BEst Payroll Outsourcing in Mumbai - Widespread HRBEst Payroll Outsourcing in Mumbai - Widespread HR
BEst Payroll Outsourcing in Mumbai - Widespread HR
 
The Essential Role of Allied Health Professionals in Modern Healthcare
The Essential Role of Allied Health Professionals in Modern HealthcareThe Essential Role of Allied Health Professionals in Modern Healthcare
The Essential Role of Allied Health Professionals in Modern Healthcare
 
GUIA_LEGAL_CHAPTER-12_GOVERNMENT PROCUREMENT.pdf
GUIA_LEGAL_CHAPTER-12_GOVERNMENT PROCUREMENT.pdfGUIA_LEGAL_CHAPTER-12_GOVERNMENT PROCUREMENT.pdf
GUIA_LEGAL_CHAPTER-12_GOVERNMENT PROCUREMENT.pdf
 
Revolutionizing HR: The AI-Powered Transformation of Human Resources.pdf
Revolutionizing HR: The AI-Powered Transformation of Human Resources.pdfRevolutionizing HR: The AI-Powered Transformation of Human Resources.pdf
Revolutionizing HR: The AI-Powered Transformation of Human Resources.pdf
 
London School of Economics and Political Science diploma
London School of Economics and Political Science diplomaLondon School of Economics and Political Science diploma
London School of Economics and Political Science diploma
 
5 Key Questions for Your Internal Communication Audit
5 Key Questions for Your Internal Communication Audit5 Key Questions for Your Internal Communication Audit
5 Key Questions for Your Internal Communication Audit
 
Teacher - Fully Editable ATS Resume Template.docx
Teacher  - Fully Editable ATS Resume Template.docxTeacher  - Fully Editable ATS Resume Template.docx
Teacher - Fully Editable ATS Resume Template.docx
 
London South Bank University diploma
 London South Bank University diploma London South Bank University diploma
London South Bank University diploma
 
12 Crucial Employee Recognition Ideas for Large Companies.pptx
12 Crucial Employee Recognition Ideas for Large Companies.pptx12 Crucial Employee Recognition Ideas for Large Companies.pptx
12 Crucial Employee Recognition Ideas for Large Companies.pptx
 
Liverpool University diploma
Liverpool University diplomaLiverpool University diploma
Liverpool University diploma
 
HRMS Archaeology: Digging Through Legacy Systems for Hidden HR Treasures.pdf
HRMS Archaeology: Digging Through Legacy Systems for Hidden HR Treasures.pdfHRMS Archaeology: Digging Through Legacy Systems for Hidden HR Treasures.pdf
HRMS Archaeology: Digging Through Legacy Systems for Hidden HR Treasures.pdf
 
Leeds University degree Certificate
Leeds University degree CertificateLeeds University degree Certificate
Leeds University degree Certificate
 
The Remote Onboarding Challenge: Creating Connection in a Virtual World.pdf
The Remote Onboarding Challenge: Creating Connection in a Virtual World.pdfThe Remote Onboarding Challenge: Creating Connection in a Virtual World.pdf
The Remote Onboarding Challenge: Creating Connection in a Virtual World.pdf
 

Learning and Business Impact: Making the Case through Metrics and Analytics

  • 1. #CLOwebinar Sponsored by The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
  • 2. #CLOwebinar Sponsored by         Tools You Can Use Audio Control –  A dial in number will not be provided. –  Adjust the volume by sliding the indicator in the Media Player box to the right. –  Also check your computer’s volume for external speakers or headsets.
  • 3. #CLOwebinar Sponsored by Tools  You  Can  Use   Speaker Bios Resources Media Player Q&A Slides Twitter Help Post Event EvaluationShare This Group Chat HRCI & SHRM CLO Webinars
  • 4. #CLOwebinar Sponsored by         1. May I receive a copy of the slides? YES! Click on the resource list located on the top right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will appear in the box to the right of the slides after the required watch- time has elapsed. Frequently  Asked  Ques6ons  
  • 5. #CLOwebinar Sponsored by Sco%  Schaffer       Global  Head  of  Learning  Measurement  &  Analy=cs   Ericsson   Learning  and  Business  Impact:  Making  the   Case  through  Metrics  and  Analy6cs  
  • 6. Learning and Business Impact: Making the Case through Metrics and Analytics Scott Schaffer, PhD Twitter: @schaffer3999 Global Head of Learning Measurement & Analytics
  • 7. Scott Schaffer, Learning measurement and analytics, 2017
  • 8. Aligning Measurement with Learning and Business objectives Scott Schaffer, PhD Global Head of Learning Measurement & Analytics › Introduction to Ericsson › Measuring Business Impact › Measurement Maturity › Analytics & Learning Measurement
  • 9. Public | © Ericsson AB 2014 | 2014-12-5 | Page 2 37,000 40% 5 busd 1 Billion 2.5 Billion 65,000 28 busd 180 111,000 Subscribers managed Subscribers supported Services professionals Net Sales 2016 Countries Employees Patents Mobile traffic In R&D Ericsson at a glance MOBILE INFRASTRUCTURE OPERATIONS & BUSINESS SUPPORT SYSTEMS TELECOM SERVICES TV PLATFORMS
  • 10. Scott Schaffer, Learning measurement and analytics, 2017 Our Strategic direction FUTURE/ EMERGING PRESENT/ LARGE Excel in Core Business Establish leadership in targeted areas Expand Business In New Areas1 2 3 Radio, Core & Transmission Telecom Services IP Networks TV & Media OSS & BSS Industry & Society Cloud
  • 11. Scott Schaffer, Learning measurement and analytics, 2017 CLO CEO Ericsson leaders want to know that we are planning to Measure L&D Metrics Is it money well spent? What is the impact on our business? What does it cost to achieve the competence shift I need? Was the learning any good? How does that compare to other people in the Unit or Firm? What learning has been completed by my team?
  • 12. Scott Schaffer, Learning measurement and analytics, 2017 What gets Measured gets Managed
  • 13. Scott Schaffer, Learning measurement and analytics, 2017 Xerox Internal Use Only Learning Measurement & Analytics Maturity What key metrics link learning activities to organization goals, and how will those metrics be captured and reported? DataModern Learning Insights
  • 14. Scott Schaffer, Learning measurement and analytics, 2017 Key Global Business Requirements Key Business Requirements List the desired bottom-line business impact(s)   Key Drivers Describe the actions that must be taken to drive the Key Business Requirement   Key Metrics List the necessary metrics to track the listed Key Drivers.   Growth   Growth acceleration   Sales   Profitability   Cost efficiency   Profit Margins   Order-to-Cash   Capital efficiency; Cash flow   WCD; high-margin sales and cash collection   Pricing Transformation   Commercial excellence   New – Retained Customers   Key Global Learning Requirements Key Business Requirements List the desired bottom-line business impact(s)   Key Drivers Describe the actions that must be taken to drive the Key Business Requirement   Key Metrics List the necessary metrics to track the listed Key Drivers.   L&D Business Alignment   Competency analysis   CCRG   L&D Spend Efficiency   Cost efficiency   Avg $ spend per employee   L&D Effectiveness   Human capital readiness   Success cases; KPI improvement   L&D Learning Excellence - Key learning programs   Access to right learning assets, JIT, right format   Value, Quality  
  • 15. Scott Schaffer, Learning measurement and analytics, 2017 Data Sources and People Data Description Describe what data is needed to deliver the Key Metrics listed in Section 1   Data Type Describe where the data listed is stored and how it is formatted.   Access Describe how the data will be accessed and credentials needed (if applicable)   Refresh Rate Describe how “real-time” the data needs to be   Prep Needed Describe how the data may need to be prepared, transformed or join with other data described in this table   DRIVERS Describe role(s) of those that drive the Key Metrics listed in Section 1.   QTY   LEADERS Describe role(s) of those that review the Key Metrics listed in Section 1   QTY   PREPARERS Describe the role of those that prepare the Key Metrics listed in Section 1.   QTY   Data – what metrics and measures are associated with each requirement? People – Who is accountable for results? Who will verify data?
  • 16. Scott Schaffer, Learning measurement and analytics, 2017 Align Business Requirements and Learning Investments Priority Business Goals-L&D Programs 2016 Actual 2017 Plan 1 Profit: Increase Cost Efficiency by X % Corporate Goal = Order to Cash Business Acumen for Managers 5% 8% 2 Growth: Growth Acceleration of X % Corporate Goal = Sales Negotiation Sample Program 8% 10% 3 Pricing Tr: New / Retained Customers X% Corporate Goal = Consultative Selling Sample Program 10% 20% Adapted from TDRp, Dave Vance
  • 17. Scott Schaffer, Learning measurement and analytics, 2017 Outcomes are aligned to business goals and separated into individual contributors to success Business outcome: What are the contributors to success? Increase Working Capital Days by 10% 3% 5%   12%   3%   7%   1   Increase cash flow Increase in customer satisfaction Increase in billed CR Reduce WIP 30% 25% 20% 15% 10% 5% 0% Causal outcome: Increase OTC efficiency by 30% Increase in process efficiencies ILLUSTRATIVE
  • 18. Scott Schaffer, Learning measurement and analytics, 2017 Source: Measurement map derived from work of Kaufman and Keller; and R. Smith Learning Program Major Objective •  Topic •  Topic •  Topic •  Topic Major Objective •  Topic •  Topic •  Topic Performance Objectives Performance 1 Performance 3 Performance 5 Performance 4 Performance 2 Leading Indicators Improved presentations, calls, proposals Reduced errors, increased volume Business Results Client Satisfaction Productivity Strategic Goals Cost Reduction Gross Margins Individual learning programs are designed to drive business value The impact map identifies links between learning objectives and business objectives From left to right, ask “How do we achieve these objectives?” From right to left, ask “Why are we doing this [intervention or measurement]?” Performance 6
  • 19. Scott Schaffer, Learning measurement and analytics, 2017 Impact MaPs Define Targets Increase revenue •  <current> • <target> Financial Objectives Strategic Objectives Tactical Objectives Performance Objectives Learning Objectives Increase in new and expanded accounts •  Measure – new accounts sales $ Increase profits from all accounts • Measure - increment per account$ Maximize deal value •  Cost of remediation Develop partner network • Measure xxxx Expand sales team footprint • Measure xxxx Consultative selling •  Measure xxx Better Presentations •  Measure xxx Develop accounts •  Measure xxx Cross-functional selling •  Measure xxx Negotiate better deals • Price discounts • Value of concessions Opportunity ›  Increase 2016 Sales volume –  Q1 2015 = $154.2 million –  6% percent increase over prior quarter –  28 percent increase over 2014 Q1 Ask why? Ask how? Networking Skills •  Level 0,1 Sales Negotiation Skills •  Level 0,1
  • 20. Scott Schaffer, Learning measurement and analytics, 2017 Business Goal Learning Impact @ the Solution Level Impact occurs when: A training-acquired skill [S] is applied to improve performance in some part of a job that produces a Result [R] that contributes to a Business Goal (adapted from R. Brinkerhoff). Learning Intervention S S S S S S S R Individual or Team Behaviors/Performance 20 Skills are applied while in the role… Improved KPIs; Correlations between S & R
  • 21. Scott Schaffer, Learning measurement and analytics, 2017 Business Goal The Anatomy of Learning Impact: When Learning works, what happens? Impact occurs when: A training-acquired skill [S] is applied to improve performance in some part of a job that produces a Result [R] that contributes to a Business Goal Learning Intervention S S S S S S S R Individual or Team Job This is the Finish Line
  • 22. Scott Schaffer, Learning measurement and analytics, 2017 The Anatomy of Learning Impact: When Learning works, what happens? Impact occurs when: A training-acquired skill [S] is applied to improve performance in some part of a job that produces a Result [R] that contributes to a Business Goal Learning Intervention S S S S S S S R Individual or Team Job This is the Finish Line Not this! Business Goal
  • 23. Scott Schaffer, Learning measurement and analytics, 2017 End to end support for L&D that provides reporting, dashboards, and analytic insights into the specific impact of learning on individual performance, business units and the organization. Learning Measurement and Analytics as a service
  • 24. Scott Schaffer, Learning measurement and analytics, 2017 1.  Completely! We don’t communicate learning impact at the executive level. 2.  Somewhat. We measure consumption but don’t have a compelling impact story. 3.  We’re Covered. We tie learning metrics to business goals and communicate our success at the executive level. Poll 1: 62% of cLO’s feel Executive Pressure to use Learning Analytics to show impact How exposed are you?
  • 25. Scott Schaffer, Learning measurement and analytics, 2017 › The seven levels represent the chain by which learning creates value in large organizations. › Learning is consumed on an individual basis, begins to add value when it is retained, adds further value when the individual takes it back to the workplace, and adds more value when it is integrated into the larger team performance. This process is built from the bottom up. Impact Measurement and the Learning Value Chain Business Outcomes Operational Results Application Learning Learner Corporate Dashboard Usage However, business results are produced when learning interacts with many other factors — factors that are commonly managed from the top down.
  • 26. Scott Schaffer, Learning measurement and analytics, 2017 levels of Measurement maturity across Outcomes Traffic, Activity, Smart Sheets, Quizzes, Tests Behaviors, KPIs Correlate behaviors with metrics; causal relationships MeasurementMeasurementMeasurementMeasurementMeasurement Application Consumption Learner Learning Business & Societal Outcomes Operational Results Cost Value Individual Outputs & Outcomes Indiv & Team Outcomes Organizational & Societal Outcomes •  Types of Learning Products •  Learning Reach •  Completions •  Time on task •  Learner reactions •  Reflections •  Projects •  Cognitive/ Skills Testing •  Design Quality •  Formative and Summative Assessment •  Learning x Learner Measures •  Transfer surveys •  Transfer Interviews •  Focus Groups •  Observations •  Experiential/ Work-based learning •  Checklists KPI Metrics •  Quality •  Productivity •  Customer Satisfaction/ Retention •  Margins •  Spend Business Measures •  Revenue •  Profit •  Growth Sustainable Development •  End extreme poverty •  Fight inequality and injustice •  Halt climate change •  Tech for Good
  • 27. Scott Schaffer, Learning measurement and analytics, 2017 Measurement starts with a Research question Traffic, Activity, Smart Sheets, Quizzes, Tests Behaviors, KPIs Correlate behaviors with metrics; causal relationships MeasurementMeasurementMeasurementMeasurementMeasurement Application Consumption Learner Learning Business & Societal Outcomes Operational Results Cost Value Individual Outputs & Outcomes Indiv & Team Outcomes Organizational & Societal Outcomes What are the most popular learning channels? Are the most expensive courses also highly rated? What percentage of people believe the learning experience was a good investment? What percentage of people would recommend this training to a peer How much do we spend on L&D investments? What specific behaviors lead to better sales margins? Did the learning solution transfer to the job? Which employees were most successful when attempting to transfer learning to the job? What enhancers/barriers affect learning transfer? Which learning investments had the highest return? Is learning associated with high performance? What specific learning factors predict increased profits? What role does learning play in sustainability and development goal attainment?
  • 28. Scott Schaffer, Learning measurement and analytics, 2017 An example of a Measurement Strategy Phase Product Will be used to measure… Method/Tool Status Analyze Align Plan Impact Map Measurement Plan Alignment of learning investment with business results; intention to measure PC completes/Template PC completes/Template Part of new process Impact maps are part of SCM projects Readiness Checklist Organization, Program, and Learner Readiness PM completes/Checklist Part of new process Engage (L 0,1) Activity/Consumption Completions, activities, log-ins for a particular program ITM, Promote, Domo, Traffic Too slow. ITM reporting unwieldy. Domo could help. Need use cases. End of Course Survey Perceived value, relevance, confidence, intent to apply ITM, Promote, Netigate Awaiting Learning Leadership approval. Needs to be built. Learning (L 2) Survey/Tests/ Projects Learning/competence gain. Formative and summative. ITM, Promote Not enough data to comment. Transfer & Early Impact (L 3,4) Survey, Interview Successes, Unrealized Potential, Non-starters; Barriers; Manager Support ITM, SCM, Netigate PC completes Conducting 4 SCM studies through Q3 Business impact case Evaluation Study Early business impact of the offerings (Qualitative); Learning effect by comparing participant and control groups or trend analysis. Interview transcripts/Email Evaluator consults Domo, Tableau, Excel, This is a Q3 project. Could use SSN or SPIN Predict & Optimize (L 5,6) Prescriptive Predictive Optimization Report Correlations between learning and performance; cause & effect relationships, e.g., increase $ spend predicts increased performance Evaluator consults Domo, Plateau, (Vestrics) Q3 – Q4 project dependent upon previous phase. Need analysis tool.
  • 29. Scott Schaffer, Learning measurement and analytics, 2017 Analytics Involves Multiple sources and owners of Data!C ›  Full accountability and governance process ›  Simplified data architecture reduces risk of critical events ›  Cost savings from limited duplication ›  Easy reconciliation and auditing Single enterprise data warehouse with tools for data visualization and analysis Data Sources: Operational & Learning Platforms Downstream Users Single golden source EDW Formal Blended Informational / Social Extraction tools: Domo, Excel, SPSS, Tableau SuccessFactors Pluralsight AdobeConnect Promote Traffic Kaltura Operation s Finance BW HRMS
  • 30. Scott Schaffer, Learning measurement and analytics, 2017 Moving from Data to Reporting to insight is the Essence of the Analytics journey AnalyticsData management HIGH LOW LOW HIGH Degree of Intelligence CompetitiveAdvantage Raw data Clean data Standard reports Ad hoc queries Selective Drill Down Alerts Prescriptive Optimization Predictive Analysis Diagnostics Descriptive Analysis Advanced Analytics Standard Reporting Data Standard Analytics Source: McKinsey & Company
  • 31. Scott Schaffer, Learning measurement and analytics, 2017 q Very Mature! We make decisions based on insights gained from evidence based on rigorous data collection. q Mature. We use statistical analyses to analyze data that was collected in a systematic way. q Somewhat. We have standard analytics and self-service reporting in place. q We’re just getting started. We struggle with reporting and data management. Poll 2: Measurement and Analytics Maturity. Where do you fit on the curve?
  • 32. Scott Schaffer, Learning measurement and analytics, 2017 Use Cases for Learning Impact questions • Core Dashboards for Function, Regions, Business Units • Learning transfer surveys 60-90 days post How are we doing on key metrics compared to last year? Is Learning impacting performance? • Top Sales Winners have 20% more learning credits peers • Top performers have significantly more learning hours than others Does overall learning activity positively relate to customer satisfaction? Promotability? • High manager engagement is positively associated with better performance What factors differentiate high performers from others?
  • 33. Scott Schaffer, Learning measurement and analytics, 2017 Dashboards for all
  • 34. Scott Schaffer, Learning measurement and analytics, 2017 Does Learning Consumption correlate with higher performance?
  • 35. Scott Schaffer, Learning measurement and analytics, 2017 60-90 days post-workshop survey Identify Success and Non-Success Cases Analyze Data Success Case Method – Identify top performers and What Differentiates Them from others Insights & Recommendations Manager and Employee Interviews Impact Map* Collect KPI Measures (if available)
  • 36. Scott Schaffer, Learning measurement and analytics, 2017 Four Impact Measurement Projects were identified as priorities based on their alignment to our business strategy, reach and impact OTC WCD Sales-related Impact Measurement Projects Consultative sales related 1 2 3 4 Prioritized HIGH HIGH MED MED HIGH MED HIGH HIGH
  • 37. Scott Schaffer, Learning measurement and analytics, 2017 Learning Program Fundamentals •  Sales Process •  Ericsson Business •  Business Drivers •  Customer Focus •  PGM/PD Roles Project Management •  Key CPM Actions •  Changes that Maximize Margins •  Assure Customer Acceptance •  Decision-making that adds Value •  Establishing Billing Milestones Performance Objectives Analyze customer needs Agreement to milestones and fulfillment criteria Identify & negotiate add-on sales /change requests Release billing milestones early Consult & negotiate agreement with customers Leading Indicators Increased cash flow Increase margins on project work Reduced WIP Increased project pipeline Improved billed CR Increased cash flow Business Results Increased revenues per customer Increased ROC Increased WCD Improved CPE Increased customer retention Increased operating cash flow Strategic Goals Profits Growth How (This Global Program) will drive business value Align learning, performance and business objectives From left to right, ask “How do we achieve these objectives?” From right to left, ask “Why are we doing this?” Control project costs
  • 38. Scott Schaffer, Learning measurement and analytics, 2017 Success Case Stories What I learned How I applied it Results I have created “Negotiation was the best part for me – tension & concession – give and take – I’m now always doing that! “ “How can I anticipate argumentation on the part of the customer?” “Methods for consciously applying high value to customer, low cost for us.” “It works really well in Renewal – the challenge is customer price erosion – not reducing the opex; they ask for discounts as efficiency is improved.” “I scope clients using value argumentation. What are the needs? Why do they need it? Once we have this information we can quantify the value of the deal.” “We won an OSS/BSS deal… but the customer wanted to renegotiate focused on price. I now had to use negotiables – to give them something.” “I avoided a 10% discount in exchange for training: saved $x5K/year for two years – i.e. $xx130K by providing training worth $20K = deal value of $xxx,000.” “By arguing the numbers: What do you want? What can we give away that wont cost much? These projects have become prioritized and we sacrifice others where we make less $.” “Instead of giving a x % saving – we gave training + x% saving that we in turn negotiated from the PPP/supplier, This was a $xxx K deal saving = $xxK”
  • 39. Scott Schaffer, Learning measurement and analytics, 2017 Early Impact: 74% Indicate Learning had Significant-Moderate Impact on Performance *Survey completed by a small sample of mid-low success cases
  • 40. Scott Schaffer, Learning measurement and analytics, 2017 What Factors Differentiate Higher Performers from others? Relationship of Manager Engagement to Impact. Copyright Brinkerhoff Evaluation Institute 2016
  • 41. Scott Schaffer, Learning measurement and analytics, 2017 Prescriptive Analytics: what investments should we Double Down on and which ones should be Discontinued? 41 •  “Evidence  of   impact”  chain  links   investments  to   business  results   •  “What-­‐if”  predic=ve   modeling  both  up   and  down  the  chain   •  Predic=ve  modeling   ROI  to  op=mize   investment   decisions  
  • 42. Scott Schaffer, Learning measurement and analytics, 2017 March 22 – CLO Week Silicon Valley : Driving L&D Leadership Through Measurement: Shaping the Impact Discussion July 17 – Corporate Learning Analytics, Nashville: Solving for Talent: Developing the role of the learning analytics leader For More on This topic!
  • 44. #CLOwebinar Sponsored by         Register for the next webinar! One Left Behind: Driving Performance within a Deskless Workforce Tuesday, March 28, 2017 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at events.clomedia.com/webinars OR click the icon on the widget bar!