This is a CEM tutorial & TCELab introduction presentation we put together for our TCELab Sales Affiliates and Partners -- explains an overview of Total Customer Experience Management, Why your customer's CEO's will love it, your opportunity, and how TCELab's products and services fit into the CEM / Big Data / Customer Loyalty Space. A must watch for CEM enthusiast or any business professionals interesting in reducing churn. Find video at: http://www.youtube.com/watch?v=BFPDmM4Ct1E Or read it in our corporate blog: http://tce.io/tutecast Video itinerary: 0:00:07 What is Customer Experience Management (CEM)? 0:02:04 Why do CEO’s care? 0:04:15 Why CEM vendor should be excited? 0:07:15 What does CEM Program looks like? 0:07:45 Design of a CEM Program: CEM Program Components 0:11:20 Design of a CEM Program: Disparate Sources of Business Data 0:14:23 Design of a CEM Program: Data Linkage (connecting data to answer different question) 0:17:17 Design of a CEM Program: Integrating your business data (mapping organization silos with survey type) 0:20:58 Design of a CEM Program: Three ways to grow business… why just NPS is not enough? 0:25:40 TCELab product plug but some cross winds of CEM gold information 0:33:10 TCELab CLAAP Platform but some cross winds of CEM gold information 0:39:00 TCELab product execution process, time-lengths & other relevant information around it (information relevant to affiliate networks) 0:43:30 TCELab product lists (information relevant to affiliate networks) 0:52:40 TCELab case study: Kashoo + lot of good information for SAAS companies CEM program For More, please visit http://www.tcelab.com