8. Chris Pannell - PeopleSoft Optimisation Impact

© Allen & Overy 2017
Delivering value with PeopleSoft
HCM 9.2
Chris Pannell
7th June 2017

Agenda
1. Introduction
2. Beyond the compliance upgrade – a recap
3. Application to PeopleSoft HCM 9.2
4. Future direction
5. Questions

Allen & Overy

A global law firm
530
Partners
2,700
Lawyers
5,200
People
44
Offices
31
Countries

PeopleSoft HCM is at the centre of our HR systems
roadmap now and for the forseeable future
– Core HR
– Self service
– Global partner payroll
– UK staff payroll
– Local payroll interfaces
– Joiners, changers, leavers
– Performance reviews
– Absence request / approval
– Course administration
– Online learning
– Training history
– CPD tracking
– Certification
– Training materials
PeopleSoft HCM Modules PeopleSoft ELM Modules
We are delivering value to the business by optimising our PeopleSoft HCM 9.2 investment
Work Centres Activity GuidesDashboards Real-time analytics

Moving beyond the compliance upgrade

Last year we talked about finding opportunities to
deploy HCM 92 technology to deliver business value
Communicate consistently: setting out plans within an HR systems
strategy that supports business objectives provides the right context
Find quick wins: identifying opportunities to improve the status quo
during the upgrade drives early buy-in
Listen to your users: developing a case that links system changes
to business benefits is crucial to acceptance
Consider resourcing: changing the resource model can remove
organisational constraints that inhibit progress

Application to PeopleSoft HCM 9.2

We have used work centres and activity guides to
optimise the hire process
How has HCM 9.2 helped?
– Work centre provides a single point of entry
– Smart HR integration with our ATS eliminates
double keying
– New hire Activity Guide simplifies process
– Online guidance replaces 40-page manual
– Built-in peer-checking step improves quality
Hire
Process Per transaction savings on data entry
– ATS to Smart HR integration (15
minutes)
– Remaining data entry (11 minutes)
Business benefits
– Close to 9 days of admin time saved
over the last 9 months
– Training time for new personnel in the
HR SSC team has reduced significantly
– Quality of data has improved

For conditional transactions we have used the
guided process framework to refine process steps
– Work centre provides a single point of entry for all
guided processes
– Responses to questions dynamically adjust the
steps in the Activity Guide
– Guide is tuned to show only the steps that are
needed by a particular instance of the process
Changes to
Terms &
Conditions Per transaction savings on data entry
– Change in hours (18 minutes)
– FTC to perm (15 minutes)
– Leaver process (15 minutes)
Business benefits
– Training time for new personnel in the
HR SSC team has reduced significantly
– Quality of data has improved

Data driven email notifications are saving time in
the HR SSC
– Query-based process for triggering emails
– Data in to the core system drives triggers for
email notifications
– HTML formatted emails with optional attachments
ensure relevant information is included
– Optional ‘chaser’ functionality
Email
notifications Per transaction savings on messaging
– Payroll notifications (20 minutes)
– HR notifications (10 minutes)
Business benefits
– Fully configurable, quick to set up new
email prompts
– Large number of potential use cases

Time savings enabled by system enhancements are
allowing a reallocation of resources in the HR SSC
Transaction
Volume
(last 6 months)
Time saving per
transaction (mins)
Total time saving
(hours)
Change in hours activity guide 56 18 17
FTC to perm activity guide 23 18 7
Leaver activity guide 200 18 60
New Hire activity guide 237 11 43
Emails notifications (payroll) 50 20 17
Emails notifications (HR) 132 10 22
ATS integration 95 15 24
TOTAL 190
Over the last 6 months we have saved approx. 190 hours (25 days) of administration effort
for the HR Advice team in Belfast.

Feedback from the HR SSC teams has been positive
and shows the impact on day-to-day operations
“Training of new-starts has completely
changed in relation to the two guides already
introduced. The ease of use has cut down
on the need to shadow more than a few
early requests. Most importantly the new-
start themselves more confident about what
they are doing.”
“Although it is hard to quantify the time
savings in relation to training, the
reassurance that the guides provide to
employees and supervisors cannot be
underestimated.”
“The HR Admin Work Centre has also
greatly assisted the team, making our areas
of PeopleSoft easier to navigate and
making the whole experience feel slicker.”
“These enhancements are beginning to
transform the team … currently, we are
providing a similar service to the Hong Kong
office. Without the enhancements by the
Systems team it would not have been
possible to assist these offices in any way.”

In addition to process efficiency we have worked
with Cedar to enhance our ability to track talent
– Extension of the Succession Planning module
– Use of talent pools
– Enriched the data set for career development
– Integration with ELM for training data
– Data feeds to warehouse for contextual reportingTalent
Tracking Business benefits
– Replacement of offline spread sheets
for tracking talent data
– Single, global source of truth
– Individual talent summary page brings
relevant information in to one place
– Dashboards and work centre provide
role-based, secure access to track
information
– Real-time view of promotion pipeline

Partner tax questionnaire Data discrepancies
Talent management tracking
We are making increasing use of dashboards to
provide real time feedback on key areas
 In addition to our normal HR BI &
reporting
 Real time access to data
 Enabling business owners to see for
themselves
 Mixing global and local views to create
compelling scoreboards on progress
Dashboards for real-time information

Future direction

Our partnership with Cedar has delivered
measurable benefits and there is more to come
1 Global rollout of system tools that drive process efficiency
2
Overhauling our approach to trainee data management to drive better
efficiency within the HR SSC
3 Extending the guided process framework to new transactions
4 PeopleTools upgrade to 8.56 and HCM PUM update
5 Mobile enablement of HR self service?

Questions?
These are presentation slides only. The information within these slides does not
constitute definitive advice and should not be used as the basis for giving definitive
advice without checking the primary sources.
Allen & Overy means Allen & Overy LLP and/or its affiliated undertakings. The term
partner is used to refer to a member of Allen & Overy LLP or an employee or
consultant with equivalent standing and qualifications or an individual with
equivalent status in one of Allen & Overy LLP’s affiliated undertakings.

8. Chris Pannell - PeopleSoft Optimisation Impact

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