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I'm updating someone's older HP Pavilion laptop from Windows 8.1 to Windows 10, using Microsoft's Media Creation Tool.

I've created a recovery partition and made a complete system backup, in case anything goes awry.

For the best chance of success, I'm trying to update the system as much as possible, but I've run into...well, every problem:

  • Windows Update says there's about 600mb of updates available, but fails to install them.
  • HP Support Assistant says the laptop's entirely up to date, but I'm pretty sure it's not.
  • The HP website simply lists the laptop as no longer supported; no driver, firmware, or BIOS updates are to be found there.
  • HP advertises a way of updating the BIOS from the BIOS, but there's no option to do so in the BIOS.

I've read that BIOS versions predating Windows 10 sometimes refuse to play nice with the OS. The BIOS version currently installed is from 2012. The CPU driver is also old, from 2009.

Any ideas on how to proceed? The owner would like the laptop to have Windows 10, but I'm hesitant to perform the update if it has a high chance of failure. Also, if it does fail, should recovery from the new partition be relatively straightforward? This is my first time installing Windows 10. Let me know if any more information would be helpful.

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  • I am not sure why so many issues with the Windows 8.1 machine in terms of updates and drivers. I updated a 2013 ThinkPad X230 running truly up to date Windows 8.1 to Windows 10 in 2015. Is the machine older than 2013? That may be the issue.
    – anon
    Commented Sep 12, 2023 at 0:30
  • @John, thanks for the comment. I'm not sure of the exact age of the laptop, but about a decade old would be a good guess. The system model is 'HP Pavilion g6 Notebook PC', but I'm unfamiliar with HP's naming pattern.
    – gaufridus
    Commented Sep 12, 2023 at 0:40
  • A decade ago is 2013 (age of my X230) and it updated fine, and in fact, went on to run early Windows 11 Insider. If you are hesitant to upgrade, I really do not have any suggestions.
    – anon
    Commented Sep 12, 2023 at 0:42
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    "I've created a recovery partition and made a complete system backup, in case anything goes awry." If things go badly, only a drive image is likely to help. Also, Win 10 would be a waste of time, if it can even be installed, since "Windows 10 will reach end of support on October 14, 2025." learn.microsoft.com/en-us/lifecycle/products/…
    – DrMoishe Pippik
    Commented Sep 12, 2023 at 1:24
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    The reasons I am recommending this question be closed are as follows: You have asked several questions; this site requires a single question per post. Some of your questions are opinion based; this site does not allow opinions for answers. Some of your questions indicate there is information out there, but you haven't indicated that you've found or read that information and what the results of your doing so were. Some of your questions indicate you have done particular steps, but you don't give necessary details regarding what you've done.
    – music2myear
    Commented Sep 12, 2023 at 14:24

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