All Questions
Tagged with united-kingdom consumer-protection
74
questions
1
vote
1
answer
275
views
Are airports allowed to charge whatever they like for 'drop-off' areas?
This question has been rumbling in my head for some time, but was prompted by an article about taxi drivers striking due to an airport surcharge on their passengers. I don't fly often but know those ...
- 223
26
votes
4
answers
3k
views
Does consumer protection cover price changes at point of sale?
Just now I booked a flight on booking.com in the following sequence:
The flight was listed as £460
I went through the entire purchase procedure and entered bank details
I went through 2FA to ...
- 397
35
votes
3
answers
8k
views
Would it be legal to supply an item that deliberately stops working after the guarantee expires?
I have TV that failed about a week after the 3 year guarantee expired.
Obviously this is annoying, and I'm back to using a 15 year old TV that I dug out from the attic.
Realistically, this failure so ...
- 2,081
2
votes
1
answer
350
views
In UK, how hard can you hold a builder to their quoted price?
I was hoping to have some building work done in England and got two quotes: I would have liked three or four, but it was quite enough work to get two. To my surprise, they different hugely: one was ...
- 175
-4
votes
1
answer
90
views
Consumer rights [closed]
I’ve recently purchased a part for my washing machine it did say product out of stock and usually takes up to 10 days but 16 days on still nothing go to tracking and it shows no info available. When I ...
3
votes
1
answer
136
views
UK: Good faith vs qualifying misrepresention
Consider the following in the context UK contract law, insurance and consumer rights.
When you (a person or legal entity) buys insurance there is some expectation that you properly value the item or ...
- 156
2
votes
2
answers
176
views
Tradesman billing unreasonable fees
What prevents a tradesman from billing a client an unreasonable fee after the work is done? For example, a plumber may quote provisionally £100 verbally (or not even give a cost estimate as is common ...
- 213
1
vote
2
answers
115
views
Can misrepresentation in a contract of professional credentials of an employee invalidate the contract?
My question is somewhat like this one but involves a registered architect and an employee ...
In a particular jurisdiction, a person is not permitted to describe themselves as an architect, unless ...
- 191
12
votes
3
answers
4k
views
Do EU or UK consumers enjoy consumer rights protections from traders that serve them from abroad?
Bob lives in Manchester, or alternatively in Lyon. He purchases a product or service from a vendor in the USA, or perhaps Timbuktu.
Do European or British consumer rights legislations bind the ...
0
votes
1
answer
358
views
Is giving back a voucher instead of a refund legal?
In the UK there is a sport accessories and outfits retailer called SportsDirect.
They have this strange practice that I have never seen in any other UK retailer before, which is basically if you ...
- 395
3
votes
2
answers
223
views
Do companies have any legal obligation to tell the truth?
I purchased an item from a major DIY retailer in the UK, the item was defective and I rang up their support desk asking for a refund. The initial response I got was basically "we're just the ...
- 2,081
-3
votes
1
answer
160
views
Mistaken refund by corporate chain till computer system
Meet Bob. Bob purchased 10 bottles of champagne from a large grocery chain, triggering an automatically applied "multi buy" discount of 8%. He then brings the receipt back and returns 3 of ...
3
votes
1
answer
113
views
Verbal advice trumping standing corporate policy: which contract prevails?
Meet Alice. Alice entered a branch of a corporate retail chain and had a verbal dialogue with the cashier before making a purchase. She asks the cashier at the till what the return policy is, and is ...
-1
votes
1
answer
59
views
Is there a statutory basis for rail operators' so called "delay repay" schemes?
Fee fi fo fum...
They all have them across the sector, and they seem to be uniformly so named, so I smell an underlying statutory basis. What could it be?
-1
votes
2
answers
99
views
Can inadequate performances of a contractual obligation fixed in time be repeated?
Meet Bob. Bob purchased a return train ticket to travel from Bristol to Reading by a train at 15:22 on Friday 23/09/22, and to return a week later, for £105.
Bob arrived at the station platform at 15:...