All Questions
Tagged with united-kingdom consumer-protection
74
questions
35
votes
3
answers
8k
views
Would it be legal to supply an item that deliberately stops working after the guarantee expires?
I have TV that failed about a week after the 3 year guarantee expired.
Obviously this is annoying, and I'm back to using a 15 year old TV that I dug out from the attic.
Realistically, this failure so ...
- 2,081
26
votes
4
answers
3k
views
Does consumer protection cover price changes at point of sale?
Just now I booked a flight on booking.com in the following sequence:
The flight was listed as £460
I went through the entire purchase procedure and entered bank details
I went through 2FA to ...
- 397
19
votes
2
answers
7k
views
Is it legal for a business to refuse service to a former customer in retribution for them leaving negative online reviews of the business?
The workers of the business are excellent at what they do and lovely people, while the manager is always a mean jerk to everyone. I don’t want to stop going there just because of him but I’m finally ...
12
votes
3
answers
4k
views
Do EU or UK consumers enjoy consumer rights protections from traders that serve them from abroad?
Bob lives in Manchester, or alternatively in Lyon. He purchases a product or service from a vendor in the USA, or perhaps Timbuktu.
Do European or British consumer rights legislations bind the ...
7
votes
2
answers
2k
views
Can I compel a retailer to provide order details (serial number)?
Around 10 months ago I purchased some ear buds from a very large and well known high street retailer.
I have had gadget insurance for about 5 years and I am now trying to make a claim for loss for the ...
- 183
7
votes
4
answers
11k
views
Is less than 3 years a legally sufficient lifespan for a TV in the UK/EU?
I purchased an LG TV from Argos on 26/05/2015.
Problems began around six months ago, with a dot surrounded by a circle flickering in a specific place on the backlight (not the pixels themselves, only ...
- 183
7
votes
1
answer
362
views
Dispute unpaid debt of a deceased family member
My elderly relative died in December 2018. Her gardener has now (January 2019) sent us an itemised invoice. The items begin in March 2018 and end in November (my relative last left the house in ...
- 267
6
votes
2
answers
1k
views
Insurance - Forced to call for cancellation
I purchased the insurance cover online, without having to use any phone/landline.
It's now close to expiration, and there's auto-renewal which I have no option to disable. In order to cancel the ...
- 179
6
votes
1
answer
1k
views
Consumer rights after broken firmware update?
In the UK (and all over the EU) as a consumer, I have strong protection if I buy a product and it was faulty when it was purchased. Even if the fault was not visible, for example if the product lasts ...
- 34.4k
6
votes
1
answer
203
views
Orphan Devices and the Internet of Things
This is hypothetical, but similar fact patterns have occurred in reality. I'm interested in UK law here. Also, I'm not a law student, and this is not my homework.
Suppose that Alice buys a Device. The ...
- 13.7k
5
votes
1
answer
140
views
Right to a refund on accessories when the main purchase is found to be not as advertised
I recently bought an amplifier for my hifi system from a local retailer in the UK. The amplifier was found to be not as specified and after some quibbling the store manager agreed a refund. However, ...
4
votes
2
answers
416
views
If I warn British Airways that carrying me would break government orders, would they have any legal obligation to serve me a banning notice+refund?
I am not allowed to travel from London to my mum in Inverness for Christmas by UK government order (see https://www.gov.uk/guidance/tier-4-stay-at-home):
"If you live in a Tier 4 area, you must ...
- 41
4
votes
1
answer
504
views
Is O'Reilly Media engaging in false advertising?
Background:
I own copies of several fairly expensive paper books published by O'Reilly Media. One of my primary reasons for buying these books instead of alternatives from competing publishers, was ...
user543
4
votes
5
answers
2k
views
Estate agents faking an offer on a property
I was recently viewing a property to buy in the UK, with an asking price of £400k. On the day of the viewing, but before my appointment, the estate agent informed me that two offers had already been ...
- 151
4
votes
1
answer
402
views
Defective software update instructions irreparably breaks product. Do any UK consumer or product liability laws apply?
Note - I'm not asking legal advice. I already have a basis of claim in my actual case. But the case prompted a question mark over an apparent loophole in UK consumer protection/product liability law, ...
- 3,189