All Questions
11
questions
2
votes
1
answer
362
views
In UK, how hard can you hold a builder to their quoted price?
I was hoping to have some building work done in England and got two quotes: I would have liked three or four, but it was quite enough work to get two. To my surprise, they different hugely: one was ...
- 175
-3
votes
1
answer
160
views
Mistaken refund by corporate chain till computer system
Meet Bob. Bob purchased 10 bottles of champagne from a large grocery chain, triggering an automatically applied "multi buy" discount of 8%. He then brings the receipt back and returns 3 of ...
3
votes
1
answer
113
views
Verbal advice trumping standing corporate policy: which contract prevails?
Meet Alice. Alice entered a branch of a corporate retail chain and had a verbal dialogue with the cashier before making a purchase. She asks the cashier at the till what the return policy is, and is ...
-1
votes
1
answer
59
views
Is there a statutory basis for rail operators' so called "delay repay" schemes?
Fee fi fo fum...
They all have them across the sector, and they seem to be uniformly so named, so I smell an underlying statutory basis. What could it be?
-1
votes
2
answers
99
views
Can inadequate performances of a contractual obligation fixed in time be repeated?
Meet Bob. Bob purchased a return train ticket to travel from Bristol to Reading by a train at 15:22 on Friday 23/09/22, and to return a week later, for £105.
Bob arrived at the station platform at 15:...
1
vote
1
answer
167
views
What are the parameters of ingredients which may be legally listed as natural flavourings in the UK?
A food product supplier has said:
Flavours are sold and marketed as natural if they are derived from the actual source. We use vanilla and chocolate flavours extracted from vanilla pods and cocoa ...
2
votes
1
answer
184
views
Mental health consumer rights (UK)
Are there any specific UK laws that deal with the following?
I've struggled with mental health problems most of my adult life and am currently on the waiting list for an nhs referral to a psychiatrist....
- 21
7
votes
1
answer
362
views
Dispute unpaid debt of a deceased family member
My elderly relative died in December 2018. Her gardener has now (January 2019) sent us an itemised invoice. The items begin in March 2018 and end in November (my relative last left the house in ...
- 267
1
vote
0
answers
46
views
Does the UK have a legal precedent for "inherence" with refunding digital goods (& associated contracts)?
For example, if one were to purchase a digitally distributed video game, then a year or two later purchase DLC (or other content reliant on the game to be used), if a refund was obtained on the ...
- 123
4
votes
1
answer
504
views
Is O'Reilly Media engaging in false advertising?
Background:
I own copies of several fairly expensive paper books published by O'Reilly Media. One of my primary reasons for buying these books instead of alternatives from competing publishers, was ...
user543
0
votes
1
answer
162
views
Has risk been transferred to the consumer?
I have a question about the passing of risk in the Consumer Rights Act 2015, in the context of the Consumer Contracts Regulations.
If I order something addressed to myself, but at the address of my ...
- 165