Questions tagged [customer-service]
The customer-service tag has no usage guidance.
33
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Is there any need to offer communication by standard/interoperable/asynchronous means? [closed]
Many companies only offer customer support through “web chat” or similar which forces a customer to keep a browser window open whilst waiting for the representative’s responses to each of their ...
-2
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3
answers
160
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What kind of lawyer should I contact after not receiving the service which I paid for?
I went to a courier company to pick up my package and not only was my package not released (in spite of me having all the legal documents) when I pressed for an explanation I was asked to leave the ...
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2
answers
91
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Does any legal reason prevent customer service departments from addressing situations which have given rise to police involvement?
In my experience when attempting to address unsatisfactory treatment from companies and organisations I have often been told that they cannot say anything about the issue due to police having been ...
-2
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1
answer
148
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Are an AI's claims on behalf of a company enforceable?
TLDR: If an AI system on behalf of a company makes a claim, is the company compelled to abide by that claim?
Background:
I was hoping to sign up for an account with a leading AI company in order to ...
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6
votes
2
answers
341
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What are the legal consequences of 'closing a bank account'?
This is based on this question on the money stack exchange. Someone has a regular checking account at some bank. This is their only account with the bank. While using the account some automatic ...
- 3,525
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0
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63
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When I am considered as a customer?
I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me.
I ...
4
votes
1
answer
2k
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Is generating automatic requests illegal?
TL; DR;
Is generating automated requests to a government site illegal in some way?
There is a government site (EU/Ireland) that provides a WebChat service as a contact option. When the chat is active ...
- 143
1
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2
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129
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Is it legal to provide customer service only via social media (UK)
I bought an item from an online store in the UK and imported it to EU. The UK shop did not deduct taxes, and I had to pay the import fee + my own country's taxes (calculated on the price containing UK ...
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1
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103
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Is it legal to exclude customers from your surveys knowing that they might be displeased with your service?
Imagine the following scenario: the company is a service provider. Its service quality is going down lately. They send survey links to their customers a couple of days after the service is completed. ...
- 103
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0
answers
46
views
Which airline is legally responsible for undue charges in a multi-stop flight booking
I booked a multi-stop international flight from Qatar airways website, and the receipt clearly states that 1 piece of checked-in baggage is included in the price. In fact, for each leg separately it ...
0
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0
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49
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Tour operator asks for undue money
Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country).
They asked me to provide them with a credit/debit card details so they can collect €1000 ...
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1
answer
361
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Can a market store refuse service and kick me out because I asked other customer to cover mouth after coughing with no mask protection amid COVID-19
Today while inside a Farmers Market in California, I asked a shopper to cover her mouth after coughing with no mask protection. The owner of the store came to me asking me to get out of the store and ...
0
votes
2
answers
116
views
What to do if complaint is submitted as feedback
As it stands the UK definition of a complaint is currently:
We treat as a complaint any expression of dissatisfaction with our
service which calls for a response
Now as far as I'm aware you have ...
- 111
6
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4
answers
4k
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Can a religious baker refuse service to an underage couple-to-be, in accordance with his deeply-held religious beliefs?
As previously asked, bakers in certain US states can legally refuse service on the basis of sexual orientation. For the purposes of this question, assume that the state is Colorado.
Child marriage is ...
- 201
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1
answer
50
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Online service disruptions. Can we claim our money back?
I'm a merchant selling software and providing subscriptions to some services. I use PayPal and other similar online services to receive payments.
Very often the sandbox versions of these services are ...
