All Questions
Tagged with customer-service consumer-protection
8
questions
-1
votes
2
answers
86
views
Is there any need to offer communication by standard/interoperable/asynchronous means? [closed]
Many companies only offer customer support through “web chat” or similar which forces a customer to keep a browser window open whilst waiting for the representative’s responses to each of their ...
0
votes
0
answers
64
views
When I am considered as a customer?
I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me.
I ...
0
votes
0
answers
49
views
Tour operator asks for undue money
Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country).
They asked me to provide them with a credit/debit card details so they can collect €1000 ...
- 1
3
votes
1
answer
192
views
UK: Returning damaged items without option for free replacement?
I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain.
The ...
- 383
3
votes
2
answers
242
views
Charging without posting price?
Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice
or pricing on their screen menus?
1
vote
1
answer
278
views
Service provider states I terminated the agreement by moving to a location they do not service, am I liable?
I signed a 24 month agreement for internet service while living in Atlanta. A month or two into the contract, my wife formally accepted a contract for a position 800 miles away (expensive move). We ...
- 23
2
votes
2
answers
26k
views
Can a store accuse me of something and ban me without proof?
A chain store that I frequent has banned me from their store, citing that I was seen stealing merchandise. I've NEVER stolen anything from their store (or any other store of this chain) before, and ...
- 23
1
vote
2
answers
127
views
Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?
As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
- 1,249