All Questions
Tagged with customer-service united-kingdom
3
questions
0
votes
1
answer
103
views
Is it legal to exclude customers from your surveys knowing that they might be displeased with your service?
Imagine the following scenario: the company is a service provider. Its service quality is going down lately. They send survey links to their customers a couple of days after the service is completed. ...
- 103
0
votes
2
answers
116
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What to do if complaint is submitted as feedback
As it stands the UK definition of a complaint is currently:
We treat as a complaint any expression of dissatisfaction with our
service which calls for a response
Now as far as I'm aware you have ...
- 111
3
votes
1
answer
192
views
UK: Returning damaged items without option for free replacement?
I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain.
The ...
- 383