EaseUS Reviews

I had an issue finding where to use my KEY for the EaseUS Partition Master. I reached out and Felix was able to direct me. When I had tried clicking the Activate button before all I saw was the 3 purchase options... I never noticed the thin bar below because it blends (and didn't stand out). However, Felix advised me what steps to take and I found where I could insert my KEY, so now I can use both the programs I purchased (EaseUS Partition Master & EaseUS Video Download - Windows). Thank you very much Felix.

Date of experience: July 04, 2024

EaseUS Data Recovery Wizard is a game-changer. Its simple interface and powerful features make recovering lost files a breeze. I was amazed at how quickly it scanned and retrieved all my important documents, photos, and videos. The software's effectiveness and efficiency saved me from a potential disaster. The customer support team was also top-notch, providing quick and helpful assistance when needed. Overall, EaseUS Data Recovery Wizard is a must-have tool for anyone who values their data. I highly recommend it to anyone in need of a reliable and user-friendly data recovery solution.

Date of experience: July 05, 2024

The Support engineer gave me all the possible way to get a license key for RecExpert app, but due to some issues on my card(decline payment request on my bank side).
However, overall supports are really excellent.
I am highly recommending easeUS platform and their products to the others.
Best support with best quality product!!!

Date of experience: July 04, 2024

I had an issue trying to use partion change from NTFS to FAT32. The option was not available. Your online service provider, Warren, provide me with excellent support and was able to resolve my proplem. He was very courteous and supportive. I highly recommend him for his support and client service. This product is excellent and I wil be recommended it to others I speak with. Thank you Warren. Steve R.

Date of experience: July 05, 2024

The myriad of extremely useful and often invaluable utilities offered by EaseUS has now been matched by its support team.
I had an issue in reactivating my licence for ToDo Home (backup & cloning) after a substantial product update so contacted Support for its advice and assistance.
Cary, from EaseUS Support, replied to my email very quickly and provided an immediate solution to my problem. A most impressive response from Cary & EaseUS as I needed to complete my backups for peace of mind.
I must also praise EaseUS for its software, Partition Master Pro, which repaired a corrupted Windows 11 M.2 ssd drive which would not boot.
Awesome products!

Date of experience: July 04, 2024

Webber was very helpful when I was inquiring about the license code. He verified my code and had it reset. Excellence in customer service with Mr. Webber!
Now I am continuing to enjoy the EaseUS software programs!

Date of experience: July 05, 2024

I was at sea as to how to operate some software I just purchased from the company EaseUS and availed myself of their Chat option. I got direct, courteous help from CLAIRE at the other end. She (I presume that's a lady) was prompt and seemed to recognize my purchase after furnishing her with only my name and email. It was a painless process and of great help!
ADDITION: I still had a couple of misunderstandings that required clearing up and once more turned to the EaseUs 'Chat' feature. On this occasion I was connected with WEBBER. Every bit as helpful! Very grateful to CLAIRE yesterday, and to WEBBER today (the latter working on a holiday to boot!)

Date of experience: July 03, 2024

I bought a lifetime key for EaseUS Partition Master Server a while back and wanted to see if I could get an upgrade (7 years later) and when I used the CHAT function, Richard was OUTSTANDING. He confirmed the key and sent me the link to download. I've never had an easier time!

Date of experience: July 03, 2024

Frankk was helpful and fast to reply. The service and product offered are really good.
I was unable to find all the original folders from my ssd card, where I kept the data organized, but I was able to recover the data.
A small percentage of data was lost (card probably damaged), images and 1 pdf so far, but the thumbnails were available.
Overall it is a good product and I am satisfied. I didn't know I could disconnect the device and retrieve the last scan. :)

Date of experience: July 03, 2024

I am writing to review a pre-sales chat I had with Ewan.
I asked some questions about cloud storage support and pricing and got helpful answers with photos and links immediately. Very helpful indeed!

Date of experience: July 04, 2024

I had several questions about the software and where I could find more information about specific things. Izzy (the Support Engineer) was very kind, knowledgeable, and quick to answer my questions.

I did not feel rushed which was also nice.

Just saying.... they did a good job.... thanks again for the help Izzy.

Date of experience: July 03, 2024

Jesse stuck with it and found a solution to a difficult problem where an older lifetime license version was messed up, possibly by the latest version.

Not the first contact to tackle the problem, but Jesse made sure it got solved and I am totally pleased. My new machine is now a happy camper with EaseUS Todo Backup.

Kudo's to Jesse!! Great job.

Date of experience: July 03, 2024

Some jerkface named Quinn Lee was the rudest representative I ever talked too. I politely requested a refund, giving rationale for why I meet the criteria for it, and he promptly denied me. He offered an extension of a product I told him numerous times did not work. So 1, the product did not work, and 2, their joke of a customer support team is run by this jerkface nobody who makes it look like a scam

Date of experience: July 02, 2024

Support provided attentively, quickly, and accurately.

Suporte prestado com de forma atenciosa, rápida, e acertiva.

Date of experience: July 04, 2024

BEST Vocal Remover on the Market 2023 - 2024
As a media production company. EASEUS Vocal Remover saved us over 200 plus hours of manual work A++++

Date of experience: July 04, 2024

There was no waiting time, and the agent, Richard, knew immediately what I was talking about. Whitin a few sentences the question was answered to my full satisfaction. Great service and customer friendly. Thanks.

Date of experience: July 02, 2024

Great customer service and support. Had a problem with my license. They immediately addressed it. Very happy with their products.

Date of experience: July 04, 2024

Instant response, Richard gave me a test serial number so that I can try before I buy.

Date of experience: July 05, 2024

I had an issue with my order and Richard could assist me within a minute. Awesome customer service.

Date of experience: July 05, 2024

EaseUS Data Recovery Wizzard is such a good tool to use, it has recovered all my formated data from my D drive, thanks

Date of experience: July 03, 2024