FIve stars
Excellent, quick responsive customer service with good personal advice.
I recommend the data backup and recovery software because it is very easy to use and user friendly.
Date of experience: June 22, 2018
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Reviews4.7
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Finally bought EaseUS Partition Master…
Finally bought EaseUS Partition Master after using the free version for a long time. Had a bit of a hickup with the payment but they sorted me out in no time. I always thought I'd never need any more functions than the free version gave me but boy is that a tool once you go pro. I bought a new SSD but never really got around to use it right until now. Price is fine as hell. Can wholeheartedly recommend.
Date of experience: June 21, 2018
thanks for the help.😊
thanks for the help.
Kind and patient helpdesk and a great product. Ill be using more EuseUS products in the future!
Date of experience: June 21, 2018
a ss saved
I lost all my sheet music just before the big recital. Luckily I was able to get it back with the free Datarecovery software from EaseUS.
I was gonna buy the software but the lady in customer service told me that I can use the free version since I only have to recover a few MBs. Rare to meet this kind of honesty these days. Would definitely recommend it to my friend!
Date of experience: June 21, 2018
Easy to use and wonderfull help
Easy to use and wonderfull help from the employees.
Date of experience: June 21, 2018
I like the service with all the online…
I like the service with all the online software back-up, data recovery and so on. It makes the Internet life easier with EaseUS. Keep working on it and let more people get the high-quality service.
Date of experience: June 21, 2018
The Data Recovery Wizard does not work…
The Data Recovery Wizard does not work as expected. Instead of recovering the correct files, even with almost 2 hours of technical support from EaseUS, the software can only recover the raw files without any structure of location and file names. Among thousands of the recovered files without previous file names, there is no way the users can screen through these mostly garbage files to identify the few files intended to recover. It is even more difficult and time consuming than looking for a needle in haystack! After hours of efforts, I finally gave up and leave alone those raw files.
**********Reply to EaseUS' reply:
Regarding EaseUS' reply on screening the Raw files on Date:
As the original file locations and names cannot be recovered, the suggestion of filtering the Raw files on the originally created date is not possible.
That is not practical at all to go through the thousands of Raw files with only generic file names such as FILE001.MP4 ... FILE2607.MP4, trying to figure out which one is the one you really want to recover while having no original file name and date present. Again, the option of filtering with original created date as EaseUS suggested is not possible. The date column now only shows the current scan date, but not the original created date of the lost files.
Date of experience: June 20, 2018
Reply from EaseUS
Dear George,
We're sorry to hear our data-recovery software was not able to help you in this case. As you know recovering RAW files is not easy.
In order to find them, you can use filters, but if there are too many files then it can still be a painful and lengthy process. If the name of the file is lost or unknown, a direct search won't yield anything useful either. If the preview feature is available for the file, the best thing is probably to filter out as much as possible and look for it that way.
If the files you are looking for can't be sensibly previewed, though, probably the last option is to search with 'star' and file extension (for example *.exe) in the search bar. If you can recall the date of the last time you altered the file, that might help you narrow it down even more.
We hope you still find a way to get your data back, somehow. We'll certainly use your criticism as an impetus to develop better ways to search and recover RAW files.
Thanks and best regards.
This product is phenomenal and the tech…
This product is phenomenal and the tech support is patient and courteous. I highly recommend EaseUs! And it has a perfect name too :)
Date of experience: June 19, 2018
SCAMWARE, BAD SERVICE, ANNOYANCE GUARANTEED
Downloaded the trial, it found files, so I bought the software. Upon "restoring" the files none of them are of any use. They aren't even the right files.
Now I've been trying for days to get my refund and it's virtually impossible. They have sent emails trying to do remote sessions (not sure what for) and for me to buy something else from them. BAD BAD BAD
DO NOT BUY THIS, THE MONEY BACK GUARANTEE IS A TOTAL SHAM AND A GIANT PAIN
Date of experience: June 18, 2018
Reply from EaseUS
"Hey Bob,
we're sorry you had a bad experience with our product.
The way you describe your problem suggests a user error, which is why our customer support team is trying to schedule a remote session with you. We're able to resolve 4/5 problems that way, so it is a very effective measure to get you what you want. Our money-back policy is the standard across the board for data recovery tools on the internet: you have to let us help you resolve your issue in order for there to be a refund. Since our hands are bound by this necessary policy we are also offering an exchange of product, in case you don't want any help from our support team.
We're very sorry, but this is the best we can do.
Hope we'll find a solution together.
Best regards.
I have lost my video footage
I have lost my video footage, this software really much helps me to recover a big number of my footage in good condition with quality above.
EaseUS you are the Champion so kind to follow your client after buying your product and this is fundamental for the clients.
I wish you all the best and keep update us with the new software.
Date of experience: June 13, 2018
everything perfect!
Date of experience: June 08, 2018
Backup software can be confusing
Backup software can be confusing, and I must admit to needing help a couple of times. The service was prompt, friendly and effective. I recommend Todo Backup !
Date of experience: June 08, 2018
Excellent Service
Buying EasUS products is first rate, if there is a problem the support is excellent, they’ll resolve it with patience and curtesy. Would recommend.
Date of experience: June 07, 2018
Ferry good service
Date of experience: June 06, 2018
Great support
Great support, thanks !
Had a problem after upgrading to 11.0 with starting the todo Backup-Software. Support came shortly with a remote session and EaseUS fixed it in 20 minutes. Thanks again !
Date of experience: June 06, 2018
Single, essential file found and restored
I needed to recover a single file from the Library file that had disappeared for unknown reasons (maybe when installed newest OS, High Sierra). This file is essential for the function of an app my wife uses. Only had fresh clone backups, both local and in the cloud, so the file was not retained on either of those. First tried another product (their website implied that EaseUS was ripping off aspects of its proprietary program). After 12 hour scan, file not found. If the program had found it, it would have cost $89 to restore it. Tried EaseUS. Found the file in 4 hour scan, allowed me to recover it free since it was under the 2 GB limit.
Date of experience: June 04, 2018
Reply from EaseUS
Hi Angus,
we're sorry you are upset. The problem you describe can be fixed by downloading the free version of Data Recovery Wizard. The trial version is meant so that customers can test the pro version pre-purchase, whereas the free version can restore 500MB of data for free (even 2GB if you click the 'share' button in the wizard). We understand that the distinction between free and trial version can be confusing. We will do our best to be more forthright in the future.
Hope this helps.
Thanks and best regards.
I am so glad to have found this product…
I am so glad to have found this product EaseUs Data Recovery Wizard. I ran into many technical problems in the process of recovery before and after my purchase but I always get quick responses and helpful suggestions. I wrote them my problems via emails and I was directed to the LiveChat for help remotely. Considering I am living in Asia (time difference) and I am able to get such instant help, it shows the commitment of the company in serving its clients professionally and efficiently.
Date of experience: May 25, 2018
I am very pleased that you solved my…
I am very pleased that you solved my problem
Date of experience: May 25, 2018
Very good job !!!
It was difficult for me to recover the tree view of my lost folders and files. Warren came to help me and it was a real pleasure to chat with him (and with the help of Gap). Very efficient, thank you EaseUS team !!
Date of experience: May 25, 2018