22,432 total
I recently used EaseUS Data Recovery Wizard Pro and was thoroughly impressed with its performance and ease of use. The software efficiently recovered my lost files, including important documents and cherished photos, within minutes. The user interface is intuitive, making it easy even for non-technical users to navigate and utilize the tool effectively.
Date of experience: July 01, 2024
Fiona, really assisted with my licensed issue and I was able to have it working. Highly recommend.
Date of experience: July 10, 2024
I bought a lifetime key for EaseUS Partition Master Server a while back and wanted to see if I could get an upgrade (7 years later) and when I used the CHAT function, Richard was OUTSTANDING. He confirmed the key and sent me the link to download. I've never had an easier time!
Date of experience: July 03, 2024
Great Customer Service
I spoke with Richard and was having an issue with a clone I had just completed. He found the perfect solution and now I'm on my way.
Date of experience: July 09, 2024
Short wait time in Que and quick response to my needs. Richard was spot on with his informatio back to me. Great experience - tyVm!
Date of experience: July 09, 2024
Webber was very helpful when I was inquiring about the license code. He verified my code and had it reset. Excellence in customer service with Mr. Webber!
Now I am continuing to enjoy the EaseUS software programs!
Date of experience: July 05, 2024
EaseUs is false advertising with regards to EaseUS DupFiles Cleaner. On their website, it clearly states that the app is supporting the finding and removing of duplicate files/photos.
Quote
With its advanced scanning algorithms, it can quickly identify duplicate files across local drives, including Google Drive, OneDrive and Dropbox. Optimizing cloud storage space, improving syncing performance and organizing cloud files are now made easy.
Unquote
I contacted them through their chat and told them that I downloaded their product but it doesn't seem to find any duplicate files/photos in my One Drive cloud storage. They then told me that their app is not supporting cloud storage. I told them that they are however advertising this and that I want them to remove this from their website as it is misleading potential customers. Unfortunately that has not happened until today as it is still advertised on their website (1 week later).
This part is my reply to the reply of EaseUS as I could not find another way to reply to them.
Firstly, I am unable to provide you with the website link as it is not possible via trustpilot.
Secondly, I don't really understand your request as I thought it is YOUR website that needs changing, but maybe there is something that I don't quite understand.
The website that needs correcting is under toolbox.easus plus dot com and the product is dupfiles-cleaner. I hope this helps you to find the page that needs correction
Date of experience: July 01, 2024
Reply from EaseUS
We apologize for any confusion or inconvenience caused by the discrepancy in our advertising regarding the capabilities of EaseUS DupFiles Cleaner. We take your feedback seriously and are committed to providing accurate information about our products.
Could you please send us the link to the website, so that we will correct it directly.
We appreciate you bringing this issue to our attention and we are working to ensure that our product descriptions accurately reflect the features and functionalities of our software.
We strive to maintain the trust of our customers and are dedicated to delivering high-quality products and services. If you have any further concerns or questions, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to assist you in any way we can.
Thank you for your understanding and for giving us the opportunity to address this matter.
Have bought many licenses over the years, had a problem with one 6 years after purchased & they reset & handled it on first email quickly.. Top notch.
Date of experience: July 10, 2024
I had several questions about the software and where I could find more information about specific things. Izzy (the Support Engineer) was very kind, knowledgeable, and quick to answer my questions.
I did not feel rushed which was also nice.
Just saying.... they did a good job.... thanks again for the help Izzy.
Date of experience: July 03, 2024
Frankk was helpful and fast to reply. The service and product offered are really good.
I was unable to find all the original folders from my ssd card, where I kept the data organized, but I was able to recover the data.
A small percentage of data was lost (card probably damaged), images and 1 pdf so far, but the thumbnails were available.
Overall it is a good product and I am satisfied. I didn't know I could disconnect the device and retrieve the last scan. :)
Date of experience: July 03, 2024
Frank helped me recover the lost data from D drive, thanks data recovery program
Date of experience: July 10, 2024
EaseUS Todo PCTrans Professional: the license costs for one month > 50 €.
A brand-new PC which I would have loved to get instantaneously the same configuration that my old PC has. Unfortunately, there were several things that worked not well. From the desktop and its settings (contrarily to the promises) to quite a lot of programs not working. Most important, the security suite did not work, even after an uninstall and reinstall approach. Several attempts to repair did not show any success.
I now will continue with a very lengthy reset of Windows, followed by manual installations of the programs that should have worked according to the promises but failed to do so. The user interface is quite nice, but does it help if the functionality leads to a disaster? Good luck with Todo PCTrans!
Date of experience: July 03, 2024
Reply from EaseUS
Thank you for sharing your experience with EaseUS Todo PCTrans Professional. We appreciate your feedback regarding the challenges you encountered during the transfer process to your new PC.
We apologize for the inconvenience and frustration you have experienced with the desktop settings, programs, and security suite not functioning as expected. Your feedback is valuable to us, and we will review this with our team to ensure improvements are made.
We understand the importance of a smooth transition when setting up a new PC, and we regret that our product did not meet your expectations in this instance.
In your case, could you please come to the online live chat? And our technicians will help you transfer the data to your new computer.
I am writing to review a pre-sales chat I had with Ewan.
I asked some questions about cloud storage support and pricing and got helpful answers with photos and links immediately. Very helpful indeed!
Date of experience: July 04, 2024
Jesse stuck with it and found a solution to a difficult problem where an older lifetime license version was messed up, possibly by the latest version.
Not the first contact to tackle the problem, but Jesse made sure it got solved and I am totally pleased. My new machine is now a happy camper with EaseUS Todo Backup.
Kudo's to Jesse!! Great job.
Date of experience: July 03, 2024
The team is great; did not give up on me after all of the good efforts we resolved the issue on hand. Hats off to you Team Ease US
I can smile and feel stress freee again.
Date of experience: July 11, 2024
Everytime I deal with Easeus, my experience has been excellent! Prompt and no messing around.
Date of experience: July 09, 2024
Beware of this software and company. They offer 30 day money back guarantee. I requested a refund 3 days after it was ordered and they refused. Total scam.
Subscription reference Q0M06QHBMI. Order reference 236743069
Date of experience: July 03, 2024
Reply from EaseUS
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
I almost thought i have lost my license. But webber provided me with a reset in no time. Thanks alot webber for ur quick response
Date of experience: July 11, 2024
Quick response that answered my question and took action to resolve my issue (reinstalling PDF Editor on a new PC).
Date of experience: July 09, 2024
One aspect of EaseUS Data Recovery Wizard that I found to be somewhat challenging was the pricing. While the software offers a free version with limited data recovery capabilities, the full version can be quite expensive for some users. Additionally, the pricing structure can be a bit confusing, with different pricing tiers and options to consider.
Another potential drawback is that the scanning process can be time-consuming, especially when dealing with a large amount of data or a slow computer. This may require some patience on the part of the user, especially if they are in a hurry to recover their lost files.
Despite these minor drawbacks, I still believe that EaseUS Data Recovery Wizard is a reliable and effective solution for data recovery and would recommend it to others facing similar issues.
Date of experience: July 08, 2024
