SlideShare a Scribd company logo
Understanding the
mobile experience
Damon Herren
Metrics Marketing
@damon
In 2011, the number of smartphones
sold exceeded the number of PCs sold




               http://www.businessinsider.com/the-future-of-mobile-deck-2012-3#-4
1,420k smartphones are
sold/activated every day




                                                           http://www.lukew.com/ff/entry.asp?1506
      Photos used under Creative Commons from arabcrunch, richardstowey, keepthebyte, and roger_g1
3.5 smartphones per day for every
person living in Cleveland.




                      Photo used under Creative Commons from ronnie44052
In a few years, the number of mobile
devices will “dwarf” the number of PC’s




                 http://www.businessinsider.com/the-future-of-mobile-deck-2012-3#-4
Mobile users on “full” sites
were only able to accomplish
58%     of their tasks.


                 http://www.useit.com/alertbox/mobile-usability.html
Mobile users on mobile
optimized sites accomplished
64%     of their tasks.


                 http://www.useit.com/alertbox/mobile-usability.html
Poor mobile
experience
Photo used under Creative Commons from andyinnyc
84% at home

                                              Photo used under Creative Commons from jlt
     http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
74% while waiting in lines

                                        Photo used under Creative Commons from quinnanya
       http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
69% while shopping

                                     Photo used under Creative Commons from sheila_steele
      http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
64% at work

                                    Photo used under Creative Commons from cloneofsnake
     http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
62% while watching TV

                                        Photo used under Creative Commons from osde-info
      http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
47% during commute

                                          Photo used under Creative Commons from jannem
      http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
40% in the bathroom

                Photo used under Creative Commons from epsos
                                           http://bit.ly/gNizAX/
60% are liars             - Luke Wroblewski




                Photo used under Creative Commons from epsos
                                           http://bit.ly/gNizAX/
1. Know thy user




                   Photo used under Creative Commons from andyinnyc
Damon Herren
Damon Herren
61%a of users are unlikely to
return to site that they had trouble
accessing from their phone.
                                            -




              http://www.mobify.com/resources/Google-webinar-are-you-mobile-ready/
Damon Herren
20-25% of never orUK
mobile internet users
                      US and

infrequently use the desktop internet.
                                             -




              http://www.slideshare.net/OnDevice/the-mobile-only-internet-generation
>50% ofusers do notAfrican
mobile internet
                Asian and
                          use the
internet on a PC.
                                              -




               http://www.slideshare.net/OnDevice/the-mobile-only-internet-generation
2. Don’t shrink the experience
3. Make it finger friendly




                   Photo used under Creative Commons from supadupamestizo
                              Photo used under Creative Commons from bayat
Mean Errors by Target Size
                  35%

                  30%      29.9%
                  25%
Mean Errors (%)




                  20%

                  15%
                                      12.9%
                  10%

                  5%                                5.9%
                                                                      2.8%              1.6%
                  0%
                        3.8mm      5.8mm       7.7mm            9.6mm            11.5mm
                                           Target Size (mm)

                                                http://www.mediateam.oulu.fi/publications/pdf/1076.pdf
Damon Herren
Damon Herren
47% ofmobilesay they are more
apt to click a
               users
                     ad by mistake
than they do on purpose.
                                                            -




      http://paidcontent.org/2011/01/27/419-pontiflex-about-half-of-mobile-app-clicks-are-accidental/
3. Make it finger friendly




                   Photo used under Creative Commons from supadupamestizo
                              Photo used under Creative Commons from bayat
Photo used under Creative Commons from spadgy
Damon Herren
Damon Herren
Damon Herren
Damon Herren
11% of mobile users phonesto
actually screaming at their
                            admit

over frustration at buying on mobile.
                                            -




              http://www.mobify.com/resources/Google-webinar-are-you-mobile-ready/
4. Minimize User Input




                    Photo used under Creative Commons from spadgy
Better Mobile Experience

 1. Know thy user
 2. Don’t shrink the experience
 3. Make it finger friendly
 4. Minimize user input
More about mobile experiences…

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Damon Herren

  • 1. Understanding the mobile experience Damon Herren Metrics Marketing @damon
  • 2. In 2011, the number of smartphones sold exceeded the number of PCs sold http://www.businessinsider.com/the-future-of-mobile-deck-2012-3#-4
  • 3. 1,420k smartphones are sold/activated every day http://www.lukew.com/ff/entry.asp?1506 Photos used under Creative Commons from arabcrunch, richardstowey, keepthebyte, and roger_g1
  • 4. 3.5 smartphones per day for every person living in Cleveland. Photo used under Creative Commons from ronnie44052
  • 5. In a few years, the number of mobile devices will “dwarf” the number of PC’s http://www.businessinsider.com/the-future-of-mobile-deck-2012-3#-4
  • 6. Mobile users on “full” sites were only able to accomplish 58% of their tasks. http://www.useit.com/alertbox/mobile-usability.html
  • 7. Mobile users on mobile optimized sites accomplished 64% of their tasks. http://www.useit.com/alertbox/mobile-usability.html
  • 9. Photo used under Creative Commons from andyinnyc
  • 10. 84% at home Photo used under Creative Commons from jlt http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
  • 11. 74% while waiting in lines Photo used under Creative Commons from quinnanya http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
  • 12. 69% while shopping Photo used under Creative Commons from sheila_steele http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
  • 13. 64% at work Photo used under Creative Commons from cloneofsnake http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
  • 14. 62% while watching TV Photo used under Creative Commons from osde-info http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
  • 15. 47% during commute Photo used under Creative Commons from jannem http://blog.compete.com/2010/03/12/smartphone-owners-a-ready-and-willing-audience/
  • 16. 40% in the bathroom Photo used under Creative Commons from epsos http://bit.ly/gNizAX/
  • 17. 60% are liars - Luke Wroblewski Photo used under Creative Commons from epsos http://bit.ly/gNizAX/
  • 18. 1. Know thy user Photo used under Creative Commons from andyinnyc
  • 21. 61%a of users are unlikely to return to site that they had trouble accessing from their phone. - http://www.mobify.com/resources/Google-webinar-are-you-mobile-ready/
  • 23. 20-25% of never orUK mobile internet users US and infrequently use the desktop internet. - http://www.slideshare.net/OnDevice/the-mobile-only-internet-generation
  • 24. >50% ofusers do notAfrican mobile internet Asian and use the internet on a PC. - http://www.slideshare.net/OnDevice/the-mobile-only-internet-generation
  • 25. 2. Don’t shrink the experience
  • 26. 3. Make it finger friendly Photo used under Creative Commons from supadupamestizo Photo used under Creative Commons from bayat
  • 27. Mean Errors by Target Size 35% 30% 29.9% 25% Mean Errors (%) 20% 15% 12.9% 10% 5% 5.9% 2.8% 1.6% 0% 3.8mm 5.8mm 7.7mm 9.6mm 11.5mm Target Size (mm) http://www.mediateam.oulu.fi/publications/pdf/1076.pdf
  • 30. 47% ofmobilesay they are more apt to click a users ad by mistake than they do on purpose. - http://paidcontent.org/2011/01/27/419-pontiflex-about-half-of-mobile-app-clicks-are-accidental/
  • 31. 3. Make it finger friendly Photo used under Creative Commons from supadupamestizo Photo used under Creative Commons from bayat
  • 32. Photo used under Creative Commons from spadgy
  • 37. 11% of mobile users phonesto actually screaming at their admit over frustration at buying on mobile. - http://www.mobify.com/resources/Google-webinar-are-you-mobile-ready/
  • 38. 4. Minimize User Input Photo used under Creative Commons from spadgy
  • 39. Better Mobile Experience 1. Know thy user 2. Don’t shrink the experience 3. Make it finger friendly 4. Minimize user input
  • 40. More about mobile experiences…