If you are confused about where to start regarding your KPIs, this a speed summary and collection of data from sessions from YC, 500 Startups and Product School
Delivery carriers, retailers and field service busineses all compete in the Individual Economy, the IConomy. Localz researchers asked customers what was most important to them in their delivery experience.
Since it was introduced in 2014, Stats Engine has served as a fast, powerful, and easy-to-use foundation for tens of thousands of digital experiments. But how exactly does it work? In this session, we will explain the key differences and advantages of Stats Engine by comparing and contrasting it with a familiar old friend: the t-test.
Do you ever feel stuck in a loop? So many great ideas, but so little bandwidth to actually get things done. As customer success gets out of its infancy stage, some teams are figuring out how to boost their productivity and achieve their full potential. Monday.com is an example of that. With 26,000 accounts and 18 customer success managers, they’ve taken project management best practices and applied them to their day-to-day. With these techniques, the team is able to measure the exact working capacity of both Success and Support, and the structure they’ve created drives a “get things done” culture amongst its members. In this webinar, Tom Ronen, Head of Customer Success at monday.com shares the 9 steps to boosting CSM productivity. The webinar will cover how to: • Map out the organization’s responsibilities • Identify leading and lagging KPIs to track progress on these responsibilities • Build a high-level roadmap • Break projects into pieces, prioritize, and assign owners • Create a weekly task board • Reflect back on progress to assess capacity and performance
Gainsight Admins carry a lot of responsibility. Your team relies on you to build and maintain many components of your platform. Learn from Gainsight's own Admin some of the tools, tips and tricks to stay on top of your Gainsight environment.
Panel Moderator: Dhaval Moogimane, Partner Waterstone Management Group Speakers: Hatim Shafique, Chief Customer Success Officer at AppDynamics Khek Teh, VP Success Management at Apptio Mehmet Goker, VP Customer Data Science at Salesforce Presented at Pulse Conference 2015.
This document provides a checklist of 19 items for franchisors to consider when auditing their franchise audit process. Some key points include ensuring questions are not redundant, address single issues, use appropriate question types, and are specific, measurable, actionable, relevant and time-bound. It also recommends structuring questionnaires to flow with the audit process, clearly documenting evaluation criteria, tagging questions by relevant processes, and calibrating auditors. The goal is to have an effective audit process that drives improvement rather than being perceived as "busywork".
Stage 4 of the journey and the hardest aspect of being in business. Knowing when to Pivot or Persevere - hard because we need to confront home truths - valuable because e preserve capital
The document describes Möbius, an outcome delivery framework that models progress in a continuous loop. The left side sets strategic outcomes, while the right side delivers ideas rapidly and measures their impact. Teams use a Möbius canvas to research problems, set measurable targets, generate potential solutions, implement options, and continuously measure results to adapt as needed. The goal is to deliver more outcomes in a learning process that increases value over time.
The 007 model helps you track and measure value from strategic to backend services. This walkthrough gives you the basics of the model to get started.
In this presentation, you will learn: - Key trends in field audit execution - Ways to boost your field audit from start to finish - Find out the surprising thing that motivates franchisees.
We all want one thing for our Customer Success operations: to positively impact the bottom line. Customer Success is still a young discipline, and it is easy to lose sight of our mission: delivering customer outcomes. When we focus on our bottom line we can put too much emphasis on internal processes. We fail to see the whole picture, and the customer on the other end of the relationship. In their effort to become more outcome-focused, Customer Success operations face a number of predictable headwinds. Understanding the impact of these headwinds helps us create strategies to manage them, and start reliably delivering customer outcomes.
Customer Success Summit 2016 General Session Presented by: Tom Weeks, VP Customer Success and Digital Strategy, Apigee