IRJET- College Enquiry Chat-Bot using API.AI
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This document describes a college enquiry chatbot developed using API.ai (now known as Dialogflow). The chatbot is an Android application that allows students to get answers to their college-related queries without having to visit the college in person. It analyzes user queries using natural language processing and responds in text and audio format by integrating text-to-speech. The chatbot was built using Dialogflow to match user inputs with predefined intents and return appropriate responses from a database of FAQs. It aims to provide students with a convenient way to stay updated on college activities and information.
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![International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 06 Issue: 05 | May 2019 www.irjet.net p-ISSN: 2395-0072
© 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 5991
College Enquiry Chat-Bot using API.ai
A. Venkateshwar1, Md. Nadeem2, Parvathan kumar3, Rakesh S4, Sharana Basava5
1Asst Professor, Department of Computer Science, BITM, Ballari, India
2,3,4,5Student, Department of Computer Science, BITM, Ballari, India
---------------------------------------------------------------------***---------------------------------------------------------------------
Abstract – This paper is aimed at developing a “COLLEGE
ENQUIRY CHATBOT”. This system provides a text-based and
Voice input user interface, allowing the user to type/speak
commands and receive text as well as text to speech response.
Chat Bots are usually a stateful services, remembering
previous commands (and perhaps even conversation)inorder
to provide functionality. When chat bot technology is
integrated with popular web services it can be utilized
securely by an even larger audience. The college enquiry
Chabot will be built using API.ai(DialogFlow) that analyzes
user’s query and understand user’s message. This system will
be an android application which provides answer to thequery
of the student very effectively. The student will not have to go
to the college for enquiring something. Students can use this
chat bot to get the answers to their queries. Students can use
this android based system for making enquiries atanypoint of
time. This system may help students to stay updated with the
college activities.
Key Words: Android, Firebase, API.ai(DialogFlow), Text
to Speech, Chatbot
1. INTRODUCTION
A CHATBOT is an artificial person (also known as talk bot,
bot, chatterbox, Artificial conversational entity)whichholds
conversations with humans. It is a computer programwhich
conducts a conversation via auditory or textual methods.
Chat bot can run on local computers and phones, though
most of the time it is accessed through the internet. Chat bot
is typically perceived as engaging software entity which
humans can talk to. It can be interesting, inspiring and
intriguing. It appears everywhere, from old ancient HTML
pages to modern advanced social networking websites, and
form standard computers to fashionable smart mobile
devices. College enquiry Chat bot project will be built using
API.ai (DialogFlow) that will analyse user’s queries and
understand user’s message. This system will be an android
application which will provide answers to the queries of the
students. Students will just have to ask query to the bot and
the bot will response to the user according the query given.
There are lots of chat bots available in the industry which
can be used for various purposes. But, there is no chat-bot
for making college enquiries. Thus, we are designing a Chat-
bot which will help students to do necessary enquiries
without even going to college.
2. RELATED WORK
[1]: Chat bots typically provide a text-based user interface,
allowing the user to type commands and receive text as well
as text to speech response. Chat bots are usually a stateful
services, remembering previous commands (and perhaps
even conversation) in order to provide functionality. When
chat bot technology is integratedwithpopularwebservicesit
can be utilized securely by an even larger audience.
Traditionally, the chat botsystemisnotknowntopeoplewho
are not more into the technology. Even if there exist a chat
bot system, it is not much accurate in proving the answer or
solutions. Students need to manuallyvisittothecollegetoget
their queries answered by the college helpdesk.Thisprocess
consumes lot of time as well as money as the customer
needed to visit college if its miles away from home. Also, this
process mayleadtocommunicationgapbetweenstudentand
college. With the help of artificial intelligence, the system
answers the query asked by the students. The system replies
usingan effective Graphical user interface whichimpliesthat
as if a real person is talking to the user. The user can query
about the college related activities through online with the
help of this web application. This system helps the studentto
be updated about the college activities.
[2]: This System will be a web application which provides
answers very rapidly. Students just have to place their query
to the bot which is used for chatting. The system will use the
artificial intelligence algorithms to give appropriateanswers
to the user. If the answer is found invalid, then some system
to declare the answer as invalid can be integrated. These
invalid answers can be revised by the admin of the system.
Students will just have to select the category for the
department queries and then ask the query to the bot that
will be used forchatting. Artificial intelligence will be usedto
answer the student’s queries. The student will get the
appropriate answers to their queries. The answers will be
give using the built in artificial intelligence algorithms.
Students won’t have to go to the college to make the enquiry.
An interactive layer in a QA system also allows for more
complex queries to be issuedbytheuserasmistakesmadeby
the system can be rectified through user input; or the system
can engage the user to check its understanding of a user’s
query is correct.
[3]: In this paper, we use program‟ which is an AIML
interpreter forthe generation of theresponsesofusersinput.
We have used this method for developing an android
application Chabot which will interact with user using text](https://cdn.statically.io/img/image.slidesharecdn.com/irjet-v6i5816-191010085640/85/IRJET-College-Enquiry-Chat-Bot-using-API-AI-1-320.jpg)
![International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 06 Issue: 05 | May 2019 www.irjet.net p-ISSN: 2395-0072
© 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 5992
and voice responses. In our paper, we have used program-o,
which is an open source AIML engine written in PHP. It is an
interpreter for the AIML scripts of the Chabot. It uses MySQL
database to store the Chabot details. Also, we are storing all
the AIML scripts to the database. When user sends message
to the Chabot program, thenaccordingtomatchedreplyfrom
the AIML, the answer is formulatedandsendbacktotheuser.
It can be directly installed on a local server under the GNU
General Public License. In this paper, we have used the text
and voice as user input. Text I/O is relatively effectiveasuser
can review for the input so that it can be rechecked if there
are any mistakes. However, giving text input consumes time.
So, the solution is to introducing voice interface with the
speech recognitiontechnology.Bythesemethods,thisChabot
application is very able to make conversation with the user.
[4]: This System is a web application which provides answer
to the query of the student. Students just have to query
through the bot which is used for chatting. Students can chat
using any format there is no specific format the user has to
follow. The System uses built in artificial intelligence to
answer the query. The system provides appropriateanswers
as per user queries. The user can query college related
activities such as date and timing of annual day, sports day,
and other cultural activities. The system replies to the user
with the help of effective graphical user interface. The user
can query about the college related activities online with the
help of this web application. This system helps the studentto
be updated about the college activities. Api.ai is a voice-
enabling engine that allows the additionofvoiceinterfacesto
apps based on Android, iOS, HTML5, and Cordova to third
party developers. The SDK's contain features like voice
recognition, natural language understanding, and text-to-
speech. It also offers a web interface to build and test
conversation scenarios. to help you get started with
developing your own Web sites, beyond simple WYSIWYG
designing of Web pages in FrontPage, this article provides
brief definitions of the major Web technologies along with
links to sites where you can find more information, tutorials,
and reference documentation.
3. AIM AND OBJECTIVES
1)Aim
The primary goal of this application is toprovidethe
information of college to the user both in textualandinaudio
format.
2)Objectives
1. Toautomatetheacademicperformance,Department
notices, Placement updates and cultural activitiesof
the student.
2. To notify student about various events like
admission, academic performance, Department
notices, Placement updates and cultural activities
through the mobile application.
3. To provide the information and the recent events
occurring in the college with interactive chat
application.
4. PROBLEM STATEMENT
To design and develop a mobile application which is
considered to be replacement of existing system i.e. student
manually visiting college help desk to make an enquiry.
5. SCOPE
1. This application can be used by the students
studying in that college.
2. The application is available 24*7 provided there is
an internet connection.
6. METHODOLOGY
Administrator module: In this the administratorcanmanage
the information that are stored in the system.
Student module: In this, the student can get his/her
information or the answers to their queries.
Fig 1: Architecture Diagram
1. The user asks/type the query.
2. The user utterance is sent to the dialogflow
3. User utterance is matched with an intent, extracts
parameters, and returns a response.
4. The response of the particular queries is fetched
by the application.
5. The response query is sent to TTS.
6. Text to speech result.
7. Response in text and as well as in audio format.](https://cdn.statically.io/img/www.slideshare.net/data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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- 1. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 05 | May 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 5991 College Enquiry Chat-Bot using API.ai A. Venkateshwar1, Md. Nadeem2, Parvathan kumar3, Rakesh S4, Sharana Basava5 1Asst Professor, Department of Computer Science, BITM, Ballari, India 2,3,4,5Student, Department of Computer Science, BITM, Ballari, India ---------------------------------------------------------------------***--------------------------------------------------------------------- Abstract – This paper is aimed at developing a “COLLEGE ENQUIRY CHATBOT”. This system provides a text-based and Voice input user interface, allowing the user to type/speak commands and receive text as well as text to speech response. Chat Bots are usually a stateful services, remembering previous commands (and perhaps even conversation)inorder to provide functionality. When chat bot technology is integrated with popular web services it can be utilized securely by an even larger audience. The college enquiry Chabot will be built using API.ai(DialogFlow) that analyzes user’s query and understand user’s message. This system will be an android application which provides answer to thequery of the student very effectively. The student will not have to go to the college for enquiring something. Students can use this chat bot to get the answers to their queries. Students can use this android based system for making enquiries atanypoint of time. This system may help students to stay updated with the college activities. Key Words: Android, Firebase, API.ai(DialogFlow), Text to Speech, Chatbot 1. INTRODUCTION A CHATBOT is an artificial person (also known as talk bot, bot, chatterbox, Artificial conversational entity)whichholds conversations with humans. It is a computer programwhich conducts a conversation via auditory or textual methods. Chat bot can run on local computers and phones, though most of the time it is accessed through the internet. Chat bot is typically perceived as engaging software entity which humans can talk to. It can be interesting, inspiring and intriguing. It appears everywhere, from old ancient HTML pages to modern advanced social networking websites, and form standard computers to fashionable smart mobile devices. College enquiry Chat bot project will be built using API.ai (DialogFlow) that will analyse user’s queries and understand user’s message. This system will be an android application which will provide answers to the queries of the students. Students will just have to ask query to the bot and the bot will response to the user according the query given. There are lots of chat bots available in the industry which can be used for various purposes. But, there is no chat-bot for making college enquiries. Thus, we are designing a Chat- bot which will help students to do necessary enquiries without even going to college. 2. RELATED WORK [1]: Chat bots typically provide a text-based user interface, allowing the user to type commands and receive text as well as text to speech response. Chat bots are usually a stateful services, remembering previous commands (and perhaps even conversation) in order to provide functionality. When chat bot technology is integratedwithpopularwebservicesit can be utilized securely by an even larger audience. Traditionally, the chat botsystemisnotknowntopeoplewho are not more into the technology. Even if there exist a chat bot system, it is not much accurate in proving the answer or solutions. Students need to manuallyvisittothecollegetoget their queries answered by the college helpdesk.Thisprocess consumes lot of time as well as money as the customer needed to visit college if its miles away from home. Also, this process mayleadtocommunicationgapbetweenstudentand college. With the help of artificial intelligence, the system answers the query asked by the students. The system replies usingan effective Graphical user interface whichimpliesthat as if a real person is talking to the user. The user can query about the college related activities through online with the help of this web application. This system helps the studentto be updated about the college activities. [2]: This System will be a web application which provides answers very rapidly. Students just have to place their query to the bot which is used for chatting. The system will use the artificial intelligence algorithms to give appropriateanswers to the user. If the answer is found invalid, then some system to declare the answer as invalid can be integrated. These invalid answers can be revised by the admin of the system. Students will just have to select the category for the department queries and then ask the query to the bot that will be used forchatting. Artificial intelligence will be usedto answer the student’s queries. The student will get the appropriate answers to their queries. The answers will be give using the built in artificial intelligence algorithms. Students won’t have to go to the college to make the enquiry. An interactive layer in a QA system also allows for more complex queries to be issuedbytheuserasmistakesmadeby the system can be rectified through user input; or the system can engage the user to check its understanding of a user’s query is correct. [3]: In this paper, we use program‟ which is an AIML interpreter forthe generation of theresponsesofusersinput. We have used this method for developing an android application Chabot which will interact with user using text
- 2. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 05 | May 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 5992 and voice responses. In our paper, we have used program-o, which is an open source AIML engine written in PHP. It is an interpreter for the AIML scripts of the Chabot. It uses MySQL database to store the Chabot details. Also, we are storing all the AIML scripts to the database. When user sends message to the Chabot program, thenaccordingtomatchedreplyfrom the AIML, the answer is formulatedandsendbacktotheuser. It can be directly installed on a local server under the GNU General Public License. In this paper, we have used the text and voice as user input. Text I/O is relatively effectiveasuser can review for the input so that it can be rechecked if there are any mistakes. However, giving text input consumes time. So, the solution is to introducing voice interface with the speech recognitiontechnology.Bythesemethods,thisChabot application is very able to make conversation with the user. [4]: This System is a web application which provides answer to the query of the student. Students just have to query through the bot which is used for chatting. Students can chat using any format there is no specific format the user has to follow. The System uses built in artificial intelligence to answer the query. The system provides appropriateanswers as per user queries. The user can query college related activities such as date and timing of annual day, sports day, and other cultural activities. The system replies to the user with the help of effective graphical user interface. The user can query about the college related activities online with the help of this web application. This system helps the studentto be updated about the college activities. Api.ai is a voice- enabling engine that allows the additionofvoiceinterfacesto apps based on Android, iOS, HTML5, and Cordova to third party developers. The SDK's contain features like voice recognition, natural language understanding, and text-to- speech. It also offers a web interface to build and test conversation scenarios. to help you get started with developing your own Web sites, beyond simple WYSIWYG designing of Web pages in FrontPage, this article provides brief definitions of the major Web technologies along with links to sites where you can find more information, tutorials, and reference documentation. 3. AIM AND OBJECTIVES 1)Aim The primary goal of this application is toprovidethe information of college to the user both in textualandinaudio format. 2)Objectives 1. Toautomatetheacademicperformance,Department notices, Placement updates and cultural activitiesof the student. 2. To notify student about various events like admission, academic performance, Department notices, Placement updates and cultural activities through the mobile application. 3. To provide the information and the recent events occurring in the college with interactive chat application. 4. PROBLEM STATEMENT To design and develop a mobile application which is considered to be replacement of existing system i.e. student manually visiting college help desk to make an enquiry. 5. SCOPE 1. This application can be used by the students studying in that college. 2. The application is available 24*7 provided there is an internet connection. 6. METHODOLOGY Administrator module: In this the administratorcanmanage the information that are stored in the system. Student module: In this, the student can get his/her information or the answers to their queries. Fig 1: Architecture Diagram 1. The user asks/type the query. 2. The user utterance is sent to the dialogflow 3. User utterance is matched with an intent, extracts parameters, and returns a response. 4. The response of the particular queries is fetched by the application. 5. The response query is sent to TTS. 6. Text to speech result. 7. Response in text and as well as in audio format.
- 3. International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 06 Issue: 05 | May 2019 www.irjet.net p-ISSN: 2395-0072 © 2019, IRJET | Impact Factor value: 7.211 | ISO 9001:2008 Certified Journal | Page 5993 7. SCREENSHOTS Fig 2: Chatbot Android app Fig 3: The user query and response is stored in the firebase Fig 4: User utterance is matched with an intent, extracts parameters, and returns a response. 8. CONCLUSION This paper aims to develop an android application that will be used to get answers related to user’s submittedquestions. The need is to develop a database where all the related data will be stored and to developan interface. DialogFlowisused to match the user utterance with an intent, extracts parameters, and returns the response. A database will be developed which will store information about questions, answers, keywords, logs and feedback messages. A usable system will be designed, developed within an android application. REFERENCES [1] Pratik Salve “College Enquiry Chat Bot” International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169 Volume: 5 Issue: 3. [2] Sarthak V. Doshi “Artificial Intelligence Chabot in Android System using Open Source” ProgramInternational Journal of Advanced Research in Computer and Communication Engineering ISO 3297:2007 Certified Vol. 6, Issue 4, April 2017 [3] BayuSetiaji” Chatbot Using A Knowledge in Database” International Conference on IntelligentSystem,Modling and Simulation 2016. [4] An intelligent web-based voice chat bot Authors: du Preez, S.J. and Lall, M. and Sinha, S., May 2009 [5] DialogFlow Online docs: https://dialogflow.com/docs