Interconnecting People Infograph
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The document discusses how digital technologies are influencing customer engagement and business operations. Some key points: - 40% of retail store sales, totaling $2.2 trillion, are expected to be influenced by customers' digital activities like online research. - By the end of 2016, over $2 billion in online shopping will be performed exclusively through mobile digital assistants. - 89% of business leaders see customer experience as their primary basis for competition. Large enterprises will exploit user-centered designs for employee apps by 2017.
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Interconnecting People Infograph
- 1. ENGAGE CUSTOMERS EMPOWER EMPLOYEES 40% $2.2T Retail store sales expected to be influenced by consumers’ digital activities (research, social media, digital coupons, etc.) over $2B In online shopping will be performed exclusively by mobile digital assistants by year end 2016 Source: Deloitte - Digital Tech Influences $2.2T in Store Sales (CIO Journal 6/10/15) Source: Gartner: Predicts 2015: The Digital Workplace Underscores the Benefits of a Consumerized Work Environment 89% Business leaders surveyed by Gartner believe that customer experience will be their primary basis for competition The Way They Want to be Engaged Large enterprise IT organizations exploit designs shaped by user experience for employee-facing apps by 2017 Technology spending that occurs outside the IT budget 38% IS YOUR USER EXPERIENCE KEEPING UP WITH THE DIGITAL ECONOMY? Equinix Interconnection Platform Equinix.com 64%is Can your current interconnection strategy provide the user experience your business needs to compete in today's Interconnected era? Learn more: Empowering the Digital User - A New Paradigm for Directly Connecting People Within the Enterprise Interconnection integrates partners, customers, and employees across geographies through direct, secure physical and virtual connections to accelerate business performance and create new opportunities. COLLABORATE WITH BUSINESS PARTNERS 81% Executives believe industry boundaries will dramatically blur as platforms reshape industries into interconnected ecosystems. 3 of the Top 5 Companies in the world are Platform Companies (Apple, Google, Microsoft) Source: Accenture Technology Vision 2015 Source: Gartner Reveals Top Predictions for IT Organizations and Users for 2015 and Beyond,” Gartner, October 7, 2014. http://deloitte.wsj.com/cio/2015/06/10/digital-tech-influences-2-2t-in-store-sales/ http://www.gartner.com/newsroom/id/2866617 http://resources.idgenterprise.com/original/AST-0143839_GartnerPredict_PDF.pdf www.equinix.com