Driving the Digital Government
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As government agencies continue to advance their digital transformation and improve the citizen digital experience, they are moving to new platforms. A successful digital transformation, and continued compliance with federal technology update mandates, such as Cloud First and the Modernizing Government Technology Act, involves embracing multiple cloud platforms. This has a ripple effect of streamlining agency operations and presenting a new and updated digital experience for citizens. Our government agency speaker will outline how one agency moved operations to the cloud and the lessons they learned along the way. During today’s webcast, you will learn: - How cloud platforms can help improve the citizen digital experience - How to architect a multi-cloud platform that makes sense for your agency - Lessons learned by other government agencies and from private sector companies
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Driving the Digital Government
- 1. Sponsored by: Driving the Digital Government July 18, 2019 Moderator: Lafe Low
- 2. SPEAKERS Joe Kroger Acquia Government Principle Acquia Sanjay Gupta Chief Technology Officer Small Business Administration
- 3. Driving the Digital Government 18 July 2019 Sanjay Gupta Chief Technology Officer
- 4. Agenda 4 Why Cloud 82 Days to Cloud Multi Cloud Cloud Service Models SBA’s Cloud Approach to Cybersecurity Summary
- 5. Why Cloud? • Agility • Business frustration with IT: it takes too long to deliver business solutions and therefore value to the business • Cost • Fixed costs, capital expense cost structure vs. consumption based, variable cost, operating expense type cost structure • Scalability • Weeks and months vs. minutes and hours 5
- 6. Why Cloud? • Lost decade of neglected IT • Required significant recapitalization of aging Data Centers and information technology infrastructure • Changing IT business model • From asset-based culture to a services-based, customer-centric delivery model that is nimble and agile • SBA Cloud First strategy to: • Improve mission and business effectiveness • Reduce information technology operating costs • Improve the security and availability of our systems • Protect SBA’s data and infrastructure 6
- 7. SBA Technology Background • The lost decade of 2006-2016 with 8 CIOs, staff vacancy rate of >20% • Inspector General Agency Report noted, “lack of CIO leadership was a serious risk to the agency” • No cloud strategy or funding • Windows Server 2003 still in production for most systems almost two years after all security support ended from Microsoft, with no plan to upgrade • Traditional on-premise Security Operations Center using 35+ tools to try to create a single view of network and security 7
- 8. In 82 Days SBA’s Azure Cloud Was Built Including a Federal Authority to Operate
- 9. 9 Architect, Design, and Build SBA’s Cloud (2017) TIC Modernization Pilot (2018) CDM Modernization Pilot (2019) 90-Day Transformation Projects
- 10. • SBA ramps up Disaster Loan processing teams, tripling the size of the agency in less than two months • Traditional Technology Approach • Procure thousands of laptops and peripherals • Procure a $250+k hardware appliance to provide virtual desktops for the surge in staff • Would only be needed during the surge • Required a three-year maintenance commitment • SBA Cloud Approach • Virtual desktops resolved using Virtual Desktops/Servers • Right sized to meet disaster needs • Available on demand • Only billed when in use Hurricanes – Harvey, Irma and Maria (2017) 10
- 11. Multi Cloud • A multi cloud environment could be a result of having multiple Cloud Service Providers (CSP) • Alternatively, a multi cloud environment could be a result of having cloud instances in Commercial clouds and Government clouds 11
- 12. Multi Cloud – Key Considerations • Technology • Connectivity and Tools • People • Skills and Expertise • Process • Data and Supporting Process 12
- 13. Cloud Service Models 13 Networking Networking Networking Networking Storage Storage Storage Storage Servers Servers Servers Servers Virtualization Virtualization Virtualization Virtualization O/S O/S O/S O/S Middleware Middleware Middleware Middleware Runtime Runtime Runtime Runtime Data Data Data Data Applications Applications Applications Applications Traditional On-Premises Infrastructure as a Service Platform as a Service Software as a Service ClientManages VendorManagesinCloud VendorManagesinCloud VendorManagesinCloud ClientManages ClientManages Customization; higher costs; slower time to value Standardization; lower costs; faster time to value IaaS: Cut IT expense and complexity through a Cloud- enabled data center PaaS: Accelerate time-to-market with Cloud platform service SaaS: Gain immediate access with business solutions on Cloud
- 15. 15 Target State for SBA Cloud TIME TODAY Infrastructure as a Service (IaaS) Platform as a Service (PaaS) & Software as a Service (SaaS)
- 16. SBA’s Cloud Approach to Cybersecurity 16
- 17. Traditional SOC Security Model On Premise LAN/WAN Monitoring Cloud Vendor Specific Monitoring Cloud A Cloud B
- 18. Our Vision to Protect SBA Centralized security & management of all SBA IT assets (on-premise & cloud(s)) Azure Monitor Assets in Cloud (Azure, AWS, other) On-premise data centers and end user devices Cloud App Security Azure Sentinel Security tools SBA’s IT assets
- 19. Summary • Think big, start small, iterate rapidly • Get an Executive Sponsor • Leverage cloud as a platform to deliver technology-based business solutions 19 Compelling value proposition for Digital Transformation
- 21. 21 Questions
- 22. 94% Customer Satisfaction Rating Leveraging Drupal, the Largest Open Source Community 4,000+ Customers, including 1,800 Enterprises 30+ Fortune 100 Customers 900+ Employees Global Partner Program GDPR Ready We provide the world’s most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community — giving our customers the freedom to build tomorrow on their terms. THE OPEN SOURCE DIGITAL EXPERIENCE COMPANY Who is Acquia?
- 23. ©2018 Acquia Inc. — Confidential and Proprietary Government experience 23
- 24. “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.” What is digital transformation in gov’t? Effective transformation should drive: & Citizen Experience & Engagement Cost Savings
- 25. Keys to Success: 1. Digital Cloud. 2. Open Technology. 3. Personalization. 4. Omnichannel. 5. Cultural Support.
- 26. ©2018 Acquia Inc. — Confidential and Proprietary 26 Organizations need a cloud platform and services optimized for enabling secure, reliable digital experiences. 1. Digital Cloud.
- 27. ©2018 Acquia Inc. — Confidential and Proprietary 2. Open Technology. 27 Open source software and open interfaces enable rapid innovation and response to change.
- 28. ©2018 Acquia Inc. — Confidential and Proprietary 28 3. Personalization. Engagement is key; make it easier for citizens with tailored communication and interactions.
- 29. ©2018 Acquia Inc. — Confidential and Proprietary 4. Omnichannel. 29 Citizens need access to information and services across the array of digital channels they use in everyday life.
- 30. ©2018 Acquia Inc. — Confidential and Proprietary 30 5. Cultural Support. Agencies need the tools and the mindset to support this type of change in process and delivery.
- 31. 1. Pick a path and dive in 2. Have executive support 3. Pick a service area that will make a difference Ready to go? Here’s how:
- 33. Questions?