Day 1 - Armenia - Presentation at conference Advancing Good Governance.pdf
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Presentation given by Armenia at the SIGMA-GIZ joint event Advancing Good Governance in Public Administration Reform in the Eastern Partnership Countries, that took place 4-5 June 2024 in Brussels.
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Day 1 - Armenia - Presentation at conference Advancing Good Governance.pdf
- 1. A joint initiative of the OECD and the EU, principally financed by the EU. Unclassified - Non classifié 4-5 June 2024, Brussels Advancing Good Governance in Armenia Initiatives within public sector reform
- 2. A joint initiative of the OECD and the EU, principally financed by the EU. Unclassified - Non classifié Good governance in the digital age requires data-driven decision- making, co-design of policies, and human-centered services, which are only possible with the trust between government, private sector, and citizens • Public finance management • Service delivery • Open data KEY REFORM AREAS FOSTERING GOOD GOVERNANCE 2
- 3. A joint initiative of the OECD and the EU, principally financed by the EU. Unclassified - Non classifié Transparent Public Finance Management Participatory budgeting at central level Citizen’s budget at community level ➢ Co-design of the budget ➢ Public oversight ➢ Four communities ➢ AMD 500 million allocated for 2024 3 Accountable and transparent procurement ➢ New digital platform ➢ NGO licensing to oversee the process
- 4. A joint initiative of the OECD and the EU, principally financed by the EU. Unclassified - Non classifié Citizen-centered Service Delivery Life events: a seamless sequence of high quality services & ‘de-sludging’ reforms Sludge audits to build a shared transformation roadmap Participatory service design: citizen lab Service standards & cyber rules Interagency collaboration culture Mandatory experience scoring and open data dashboards Decentralized service provision, state agencies retain their democratic mandate for service delivery, using shared standards. 4
- 5. A joint initiative of the OECD and the EU, principally financed by the EU. Unclassified - Non classifié hartak.am: Armenia’s national service gateway Quick access to services > Simple, clear content, tested with users > Accessible to all user groups > 3 in 1 Child birth service < Based on new service standards < Result of a sludge audit < Provides a birth certificate, clinic registration & child benefit payment in under 2 minutes < Result of collaboration between 4 state bodies 5
- 6. A joint initiative of the OECD and the EU, principally financed by the EU. Unclassified - Non classifié 6 Open Data Initiative New Law on Public Information to empower citizens with open data Development assistance digital platform to enhance ODI effectiveness Strategic management digital platform to monitor government performance