The document discusses different types of tools that provide support for software testing. It describes tools for test management, requirements management, and incident management. Test management tools help manage tests, schedules, and interfaces between other tools. Requirements management tools store and check requirements and trace them to tests. Incident management tools track bug reports and defects throughout the identification and resolution process. The document emphasizes that tools should be selected based on the testing activities needed and that their use requires special considerations.
You may be wishing that you had a magic tool that would automate all of the testing for you. If so, you will be disappointed. However, there are a number of very useful tools that can bring significant benefits. In this chapter we will see that there is tool support for many different aspects of software testing. We will see that success with tools is not guaranteed, even if an appropriate tool is acquired - there are also risks in using tools. There are some special considerations mentioned in the Syllabus for certain types of tool: test execution tools, performance testing tools, static analysis tools and test management tools.
Tool support can benefit testing by automating repetitive tasks and increasing consistency. However, simply purchasing a tool does not guarantee benefits - tools must be properly introduced. A pilot project allows an organization to experiment with a new tool on a small scale before wider rollout. Success requires adapting processes to fit the tool, providing training, and continuously improving tool use.
This document introduces defect analytics and statistical trends (DAST), a quality model for defect management and measurement. DAST focuses on defect reporting, resolution, and generating reports from a defect data mart to analyze metrics and trends. These reports are used to guide defect prevention, improve quality and productivity, and support go/no-go decisions for releases.
The document discusses tool support for testing software. It covers several types of testing tools, including tools for test management, static testing, test specification, test execution, performance and monitoring, and specific application areas. It notes that tools can provide benefits like reduced repetitive work and greater consistency, but also risks if not implemented properly, such as unrealistic expectations, underestimating costs and efforts, and over-reliance on tools. The document emphasizes that introducing tools requires matching needs, piloting projects to learn how tools fit processes, and success factors like incremental roll-outs, process adaptations, training, and continuous improvement.
This document discusses tool support for software testing. It covers:
1. The types of testing tools available, including test management, static analysis, test data preparation, and test execution tools.
2. The potential benefits of tools in reducing repetitive work and increasing consistency, but also the risks of unrealistic expectations and overreliance.
3. Special considerations for some tool types, like test management tools applying over the whole development lifecycle and different levels of scripting for test execution tools.
tool support for testing
RiatRayendra
11453101916
Information System
Faculty Sains and Technology
UIN Suska Riau
http://sif.uin-suska.ac.id/
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This document discusses various types of tools that can be used to support the testing process. It describes tools for test management, requirements management, incident management, configuration management, static testing, test specification, test execution and logging, performance and security testing. For each type of tool, it provides examples of key features and functions they provide to support testing activities. The document emphasizes that any type of tool can potentially be used to support testing in some way.
You may be wishing that you had a magic tool that would automate all of the testing for you. If so, you will be disappointed. However, there are a number of very useful tools that can bring significant benefits. In this chapter we will see that there is tool support for many different aspects of software testing. We will see that success with tools is not guaranteed, even if an appropriate tool is acquired - there are also risks in using tools. There are some special considerations mentioned in the Syllabus for certain types of tool: test execution tools, performance testing tools, static analysis tools and test management tools.
Tool support can benefit testing by automating repetitive tasks and increasing consistency. However, simply purchasing a tool does not guarantee benefits - tools must be properly introduced. A pilot project allows an organization to experiment with a new tool on a small scale before wider rollout. Success requires adapting processes to fit the tool, providing training, and continuously improving tool use.
This document introduces defect analytics and statistical trends (DAST), a quality model for defect management and measurement. DAST focuses on defect reporting, resolution, and generating reports from a defect data mart to analyze metrics and trends. These reports are used to guide defect prevention, improve quality and productivity, and support go/no-go decisions for releases.
The document discusses tool support for testing software. It covers several types of testing tools, including tools for test management, static testing, test specification, test execution, performance and monitoring, and specific application areas. It notes that tools can provide benefits like reduced repetitive work and greater consistency, but also risks if not implemented properly, such as unrealistic expectations, underestimating costs and efforts, and over-reliance on tools. The document emphasizes that introducing tools requires matching needs, piloting projects to learn how tools fit processes, and success factors like incremental roll-outs, process adaptations, training, and continuous improvement.
This document discusses tool support for software testing. It covers:
1. The types of testing tools available, including test management, static analysis, test data preparation, and test execution tools.
2. The potential benefits of tools in reducing repetitive work and increasing consistency, but also the risks of unrealistic expectations and overreliance.
3. Special considerations for some tool types, like test management tools applying over the whole development lifecycle and different levels of scripting for test execution tools.
You may be wishing that you had a magic tool that would automate all of the testing for you. If so, you will be disappointed. However, there are a number of very useful tools that can bring significant benefits. In this chapter we will see that there is tool support for many different aspects of software testing.
A CAPA (Corrective and Preventive Action plan) is written to address problems identified in clinical research studies. It outlines the root cause of the problem, corrective actions taken to resolve the issue, and preventive measures to avoid future occurrences. The CAPA should be authored by the responsible party, focus on solutions rather than blame, and include a root cause analysis, corrective actions, and preventive actions. It follows a specific template that provides the issue, analyses, resolutions and plans for evaluation. The completed CAPA is submitted to the IRB and site monitors to document handling of issues.
The document discusses tool support for software testing. It describes different types of testing tools, including tools for test management, static analysis, test specification, test execution, performance and monitoring, and specific application areas. It also discusses effectively using tools by outlining potential benefits like reduced work and risks like unrealistic expectations. Finally, it provides guidance on introducing tools to an organization, including running a pilot project and factors for success like training and continuous improvement.
Learn software testing with tech partnerz 3Techpartnerz
Software configuration management identifies and controls all changes made during software development and after release. It organizes all information produced during engineering into a configuration that enables orderly control of changes. Some key items included in a software configuration are management and specification plans, source code, databases, and production documentation.
1. State the main principles of introducing a tool into an organization.
2. State the goals of a proof-of-concept or piloting phase for tool evaluation.
3. Recognize that factors other than simply acquiring a tool are required for good tool support.
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3 . introducing a tool into an organizationsabrian SIF
The document discusses best practices for introducing a new tool into an organization. It emphasizes that the tool should match the organization's needs and help improve existing practices, rather than try to automate poor practices. A pilot project using the tool on a small scale is recommended to evaluate how well it fits with the organization's processes. Success requires adapting processes to integrate the tool, providing training, establishing guidelines for tool use, and continuously improving based on lessons learned.
The Failure Mode Effects and Criticality Analysis is a reliability evaluation/design technique which examines the potential failure modes within a system and its equipment, in order to determine the effects on equipment and system performance.
The document outlines a test plan, which includes goals and objectives of testing, the scope of what will and will not be tested, and a test schedule. It also describes test deliverables and responsibilities of development team members. The test plan is a formal document that describes the scope, objectives, approach, resources, tools, risks, defects, criteria, measurements, reporting, and schedules for testing a system or software.
This document discusses the process of test planning and control for software testing. It describes the major tasks involved in test planning such as determining scope and risks, developing a test approach, and scheduling tests. It also covers test control which includes measuring results, monitoring progress, and making decisions. Test implementation and execution are outlined as transforming test conditions into test cases, executing tests, and reporting discrepancies. Evaluating exit criteria and test closure are the final stages discussed.
This document discusses various types of tools that provide support for software testing. It describes tools that support test management, requirements management, incident management, static testing, test specification, test execution, performance testing, and monitoring. For each type of tool, it provides examples of common features and functions they provide for testing activities. The document is intended to classify and explain different categories of testing tools.
This document discusses different types of test tools and their purposes. It describes tools that support test management, requirements management, incident management, configuration management, static testing, test specification, test execution, performance and security testing. The benefits of tools include reduced repetition, consistency, objectivity and information access. Risks include unrealistic expectations, underestimating costs and overreliance. Successful tool introduction involves starting with organizational needs, piloting the tool, and continuously improving processes.
Berikut ini adalah slide presentasi tentang Tool support for testing.
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This document discusses test tools and their classification and use. It describes different types of tools used for test management, requirements management, defect tracking, configuration management, static testing, test design, test execution and logging, performance and monitoring, and introduces risks and benefits of tool usage. Key tools mentioned include Jira, Mantis, Bugzilla, HP ALM, Eclipse, IntelliJ IDEA, MySQL Workbench, Selenium, and LoadRunner. The document emphasizes that simply purchasing tools does not guarantee success and benefits require effort to realize.
Tool Support for Testing as Chapter 6 of ISTQB Foundation 2018. Topics covered are Tool Benefits, Test Tool Classification, Benefits of Test Automation and Risk of Test Automation
Software testing is an important phase of the software development process that evaluates the functionality and quality of a software application. It involves executing a program or system with the intent of finding errors. Some key points:
- Software testing is needed to identify defects, ensure customer satisfaction, and deliver high quality products with lower maintenance costs.
- It is important for different stakeholders like developers, testers, managers, and end users to work together throughout the testing process.
- There are various types of testing like unit testing, integration testing, system testing, and different methodologies like manual and automated testing. Proper documentation is also important.
- Testing helps improve the overall quality of software but can never prove that there
Introducing a tool into an organizationmuhammad afif
This document discusses best practices for introducing a new tool into an organization. It emphasizes that the tool should support, not lead, the organization's processes and maturity. A pilot project using the tool on a small scale is recommended to evaluate fit and identify any needed changes to processes or the tool's usage. Key factors for successful adoption include training, guidelines for use, continuous improvement, and monitoring benefits.
Materi Testing dan Implementasi : Introducing a Tool Into An Organization
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The document discusses various types of tools that support software testing. It describes test management tools, requirements management tools, incident management tools, configuration management tools, review process support tools, static analysis tools, modeling tools, test design tools, test data preparation tools, test execution tools, test harnesses, test comparators, coverage measurement tools, security tools, monitoring tools, performance testing tools, and dynamic analysis tools. It also discusses the benefits and drawbacks of using testing tools.
This document discusses the software testing life cycle (STLC). The STLC is a systematic process that follows a series of phases to ensure software quality. It aims to identify defects early. The main phases discussed are test planning, test case development, test execution, and test closure. A test plan is a key document that describes testing areas and activities. It outlines the test strategy, objectives, schedule, resources, and deliverables. The test plan serves as a guide for testing and helps determine timelines, estimate resources, and avoid issues.
Software testing for project report .pdfKamal Acharya
Methods of Software Testing There are two basic methods of performing software testing: 1. Manual testing 2. Automated testing Manual Software Testing As the name would imply, manual software testing is the process of an individual or individuals manually testing software. This can take the form of navigating user interfaces, submitting information, or even trying to hack the software or underlying database. As one might presume, manual software testing is labor-intensive and slow.
The document provides guidance on how to write an effective test plan. It explains that a test plan is a written document that describes the methodology, parameters, tools, and timetable for testing a software solution or system. It ensures the software fulfills requirements for functionality and quality. The document outlines key components that should be included in a test plan such as test coverage, test methods, test responsibilities, resources needed, dependencies and risks. It emphasizes the importance of planning testing activities and having the necessary resources. Different types of test plans are discussed for different testing levels and types.
The document describes the software testing life cycle (STLC) and the V-model, two common approaches to software development and testing. The STLC consists of six phases from test planning to post implementation. It includes activities like test case development, testing, bug fixing, and process evaluation. The V-model mirrors development phases on the left side with corresponding testing phases on the right. It depicts the relationships between development and testing activities at each phase.
The document discusses introducing automated testing to software projects using the Automated Testing Lifecycle Methodology (ATLM). The ATLM provides a structured six-phase approach to deciding on, acquiring, introducing, planning, executing, and reviewing automated testing. It addresses common misconceptions around test automation and outlines the methodology's phases and processes to help organizations implement automated testing successfully.
Insights Unveiled Test Reporting and Observability ExcellenceKnoldus Inc.
Effective test reporting involves creating meaningful reports that extract actionable insights. Enhancing observability in the testing process is crucial for making informed decisions. By employing robust practices, testers can gain valuable insights, ensuring thorough analysis and improvement of the testing strategy for optimal software quality.
This is chapter 6 of ISTQB Advance Test Manager certification. This presentation helps aspirants understand and prepare the content of the certification.
The document discusses various aspects of software testing including definitions, principles, activities, goals, teams, and perspectives. It defines software testing as the process of analyzing a software item to detect differences between existing and required conditions, known as bugs. Some key testing principles outlined include that test cases must include expected outputs and be written for both valid and invalid inputs. Testing activities discussed are planning, design, setup, execution, analysis and reporting, and management. The goals of testing are to ensure requirements, design, code, and resource quality. The document also discusses manual versus automated testing and different testing methods, stages, cases, types, and techniques for static testing.
The document describes the key stages of the software testing life cycle (STLC), including contract signing, requirement analysis, test planning, test development, test execution, defect reporting, and product delivery. It provides details on the processes, documents, and activities involved in each stage. Risk analysis and bug/defect management processes are also summarized. Various test metrics and bug tracking tools that can be used are listed.
A Study Of Automated Software Testing Automation Tools And FrameworksTony Lisko
This document provides a summary of automated software testing, including categories of test automation tools, frameworks for test automation, and comparisons of popular automation tools. It discusses the growing demand for high-quality software delivered quickly and how test automation is important for meeting this demand. Automated testing can improve accuracy, save time and effort compared to manual testing. The document categorizes common automation tool types and discusses popular tools within each category. It also describes various test automation frameworks and their benefits. Finally, it briefly explains and compares some commonly used automation tools.
How to Store Data on the Odoo 17 WebsiteCeline George
Here we are going to discuss how to store data in Odoo 17 Website.
It includes defining a model with few fields in it. Add demo data into the model using data directory. Also using a controller, pass the values into the template while rendering it and display the values in the website.
Integrated Marketing Communications (IMC)- Concept, Features, Elements, Role of advertising in IMC
Advertising: Concept, Features, Evolution of Advertising, Active Participants, Benefits of advertising to Business firms and consumers.
Classification of advertising: Geographic, Media, Target audience and Functions.
How to Show Sample Data in Tree and Kanban View in Odoo 17Celine George
In Odoo 17, sample data serves as a valuable resource for users seeking to familiarize themselves with the functionalities and capabilities of the software prior to integrating their own information. In this slide we are going to discuss about how to show sample data to a tree view and a kanban view.
Delegation Inheritance in Odoo 17 and Its Use CasesCeline George
There are 3 types of inheritance in odoo Classical, Extension, and Delegation. Delegation inheritance is used to sink other models to our custom model. And there is no change in the views. This slide will discuss delegation inheritance and its use cases in odoo 17.
Split Shifts From Gantt View in the Odoo 17Celine George
Odoo allows users to split long shifts into multiple segments directly from the Gantt view.Each segment retains details of the original shift, such as employee assignment, start time, end time, and specific tasks or descriptions.
How to Configure Time Off Types in Odoo 17Celine George
Now we can take look into how to configure time off types in odoo 17 through this slide. Time-off types are used to grant or request different types of leave. Only then the authorities will have a clear view or a clear understanding of what kind of leave the employee is taking.
Understanding and Interpreting Teachers’ TPACK for Teaching Multimodalities i...Neny Isharyanti
Presented as a plenary session in iTELL 2024 in Salatiga on 4 July 2024.
The plenary focuses on understanding and intepreting relevant TPACK competence for teachers to be adept in teaching multimodality in the digital age. It juxtaposes the results of research on multimodality with its contextual implementation in the teaching of English subject in the Indonesian Emancipated Curriculum.
AI Risk Management: ISO/IEC 42001, the EU AI Act, and ISO/IEC 23894PECB
As artificial intelligence continues to evolve, understanding the complexities and regulations regarding AI risk management is more crucial than ever.
Amongst others, the webinar covers:
• ISO/IEC 42001 standard, which provides guidelines for establishing, implementing, maintaining, and continually improving AI management systems within organizations
• insights into the European Union's landmark legislative proposal aimed at regulating AI
• framework and methodologies prescribed by ISO/IEC 23894 for identifying, assessing, and mitigating risks associated with AI systems
Presenters:
Miriama Podskubova - Attorney at Law
Miriama is a seasoned lawyer with over a decade of experience. She specializes in commercial law, focusing on transactions, venture capital investments, IT, digital law, and cybersecurity, areas she was drawn to through her legal practice. Alongside preparing contract and project documentation, she ensures the correct interpretation and application of European legal regulations in these fields. Beyond client projects, she frequently speaks at conferences on cybersecurity, online privacy protection, and the increasingly pertinent topic of AI regulation. As a registered advocate of Slovak bar, certified data privacy professional in the European Union (CIPP/e) and a member of the international association ELA, she helps both tech-focused startups and entrepreneurs, as well as international chains, to properly set up their business operations.
Callum Wright - Founder and Lead Consultant Founder and Lead Consultant
Callum Wright is a seasoned cybersecurity, privacy and AI governance expert. With over a decade of experience, he has dedicated his career to protecting digital assets, ensuring data privacy, and establishing ethical AI governance frameworks. His diverse background includes significant roles in security architecture, AI governance, risk consulting, and privacy management across various industries, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: June 26, 2024
Tags: ISO/IEC 42001, Artificial Intelligence, EU AI Act, ISO/IEC 23894
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Training: ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
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Lecture_Notes_Unit4_Chapter_8_9_10_RDBMS for the students affiliated by alaga...Murugan Solaiyappan
Title: Relational Database Management System Concepts(RDBMS)
Description:
Welcome to the comprehensive guide on Relational Database Management System (RDBMS) concepts, tailored for final year B.Sc. Computer Science students affiliated with Alagappa University. This document covers fundamental principles and advanced topics in RDBMS, offering a structured approach to understanding databases in the context of modern computing. PDF content is prepared from the text book Learn Oracle 8I by JOSE A RAMALHO.
Key Topics Covered:
Main Topic : DATA INTEGRITY, CREATING AND MAINTAINING A TABLE AND INDEX
Sub-Topic :
Data Integrity,Types of Integrity, Integrity Constraints, Primary Key, Foreign key, unique key, self referential integrity,
creating and maintain a table, Modifying a table, alter a table, Deleting a table
Create an Index, Alter Index, Drop Index, Function based index, obtaining information about index, Difference between ROWID and ROWNUM
Target Audience:
Final year B.Sc. Computer Science students at Alagappa University seeking a solid foundation in RDBMS principles for academic and practical applications.
About the Author:
Dr. S. Murugan is Associate Professor at Alagappa Government Arts College, Karaikudi. With 23 years of teaching experience in the field of Computer Science, Dr. S. Murugan has a passion for simplifying complex concepts in database management.
Disclaimer:
This document is intended for educational purposes only. The content presented here reflects the author’s understanding in the field of RDBMS as of 2024.
Feedback and Contact Information:
Your feedback is valuable! For any queries or suggestions, please contact muruganjit@agacollege.in
Principles of Roods Approach!!!!!!!.pptxibtesaam huma
Principles of Rood’s Approach
Treatment technique used in physiotherapy for neurological patients which aids them to recover and improve quality of life
Facilitatory techniques
Inhibitory techniques
Webinar Innovative assessments for SOcial Emotional SkillsEduSkills OECD
Presentations by Adriano Linzarini and Daniel Catarino da Silva of the OECD Rethinking Assessment of Social and Emotional Skills project from the OECD webinar "Innovations in measuring social and emotional skills and what AI will bring next" on 5 July 2024
Ardra Nakshatra (आर्द्रा): Understanding its Effects and RemediesAstro Pathshala
Ardra Nakshatra, the sixth Nakshatra in Vedic astrology, spans from 6°40' to 20° in the Gemini zodiac sign. Governed by Rahu, the north lunar node, Ardra translates to "the moist one" or "the star of sorrow." Symbolized by a teardrop, it represents the transformational power of storms, bringing both destruction and renewal.
About Astro Pathshala
Astro Pathshala is a renowned astrology institute offering comprehensive astrology courses and personalized astrological consultations for over 20 years. Founded by Gurudev Sunil Vashist ji, Astro Pathshala has been a beacon of knowledge and guidance in the field of Vedic astrology. With a team of experienced astrologers, the institute provides in-depth courses that cover various aspects of astrology, including Nakshatras, planetary influences, and remedies. Whether you are a beginner seeking to learn astrology or someone looking for expert astrological advice, Astro Pathshala is dedicated to helping you navigate life's challenges and unlock your full potential through the ancient wisdom of Vedic astrology.
For more information about their courses and consultations, visit Astro Pathshala.
1. Ilham Wahyudi
Program Studi S1 Sistem Informasi
Fakultas Sains dan Teknologi
Universitas Islam Negeri Sultan Syarif Kasim
Riau
Referensi : Graham et.al (2006)
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2. Tool support for testing
You may be wishing that you had a magic tool that would automate all of the
testing for you. If so, you will be disappointed. However, there are a number
of very useful tools that can bring significant benefits. In this chapter we will
see that there is tool support for many different aspects of software testing.
We will see that success with tools is not guaranteed, even if an appropriate
tool is acquired - there are also risks in using tools. There are some special
considerations mentioned in the Syllabus for certain types of tool: test
execution tools, performance testing tools, static analysis tools and test
management tools.
3. Types of test tool
Test tool classification
The tools are grouped by the testing activities or areas that are supported by
a set of tools, for example, tools that support management activities, tools to
support static testing, etc. .
There is not necessarily a one-to-one relationship between a type of tool
described here and a tool offered by a commercial tool vendor or an open-
source tool. Some tools perform a very specific and limited function
(sometimes called a 'point solution'), but many of the commercial tools
provide support for a number of different functions (tool suites or families of
tools). For example a 'test management' tool may provide support for
managing testing (progress monitoring), configuration management of
testware, incident management, and requirements management and
traceability; another tool may provide both coverage measurement and test
design support.
4. Cont...
A tool that measures some aspect of software may have unexpected side-
effects on that software. For example, a tool that measures timings for non-
functional (performance) testing needs to interact very closely with that
software in order to measure it. A performance tool will set a start time and a
stop time for a given transaction in order to measure the response time, for
example. But the act of taking that measurement, i.e. storing the time at
those two points, could actually make the whole transaction take slightly
longer than it would do if the tool wasn't measuring the response time. Of
course, the extra time is very small, but it is still there. This effect is called the
'probe effect'.
5. Cont...
Tool support for management of testing and tests
Test management tools
The features provided by test management tools include those listed below.
Some tools will provide all of these features; others may provide one or more
of the features, however such tools would still be classified as test
management tools.
6. Cont...
Features or characteristics of test management tools include support for:
•management of tests (e.g. keeping track of the associated data for a given
set of tests, knowing which tests need to run in a common environment,
number of tests planned, written, run, passed or failed);
•scheduling of tests to be executed (manually or by a test execution tool);
management of testing activities (time spent in test design, test execution,
whether we are on schedule or on budget);
•interfaces to other tools, such as:
otest execution tools (test running tools);
oincident management tools;
orequirement management tools;
oconfiguration management tools;
•traceability of tests, test results and defects to requirements or other
sources;
7. Cont...
•logging test results (note that the test management tool does not run tests,
but could summarize results from test execution tools that the test manage-
ment tool interfaces with);
•preparing progress reports based on metrics (quantitative analysis), such as:
tests run and tests passed;
incidents raised, defects fixed and outstanding.
8. Cont...
Requirements management tools
Are requirements management tools really testing tools? Some people may
say they are not, but they do provide some features that are very helpful to
testing. Because tests are based on requirements, the better the quality of
the require- ments, the easier it will be to write tests from them. It is also
important to be able to trace tests to requirements and requirements to
tests, as we saw in Chapter 2.
Some requirements management tools are able to find defects in the require-
ments, for example by checking for ambiguous or forbidden words, such as
'might', 'and/or', 'as needed' or '(to be decided)'.
Features or characteristics of requirements management tools include
support for:
9. Cont...
storing requirement statements;
storing information about requirement attributes;
checking consistency of requirements;
identifying undefined, missing or 'to be defined later' requirements;
prioritizing requirements for testing purposes;
traceability of requirements to tests and tests to requirements,
functions or features;
traceability through levels of requirements;
interfacing to test management tools;
coverage of requirements by a set of tests (sometimes).
10. Cont...
Incident management tools
This type of tool is also known as a defect-tracking tool, a defect-
management tool, a bug-tracking tool or a bug-management tool. However,
'incident management tool' is probably a better name for it because not all
of the things tracked are actually defects or bugs; incidents may also be
perceived problems, anomalies (that aren't necessarily defects) or
enhancement requests. Also what is normally recorded is information about
the failure (not the defect) that was generated during testing - information
about the defect that caused that failure would come to light when someone
(e.g. a developer) begins to investigate the failure.
Incident reports go through a number of stages from initial identification and
recording of the details, through analysis, classification, assignment for fixing,
fixed, re-tested and closed, as described in Chapter 5. Incident manage- ment
tools make it much easier to keep track of the incidents over time.
Features or characteristics of incident management tools include support for:
11. Cont...
storing information about the attributes of incidents (e.g. severity);
storing attachments (e.g. a screen shot);
prioritizing incidents;
assigning actions to people (fix, confirmation test, etc.);
status (e.g. open, rejected, duplicate, deferred, ready for confirmation test,
closed);
reporting of statistics/metrics about incidents (e.g. average time open,
number of incidents with each status, total number raised, open or closed).
Incident management tool functionality may be included in commercial test
management tools.