All Questions
Tagged with air-travel passenger-rights
41
questions
11
votes
1
answer
3k
views
Airline rebooked flight to one that is cheaper for them - can I insist on the shortest alternative?
I booked a return ticket Stockholm (ARN) - Amman (AMM) - Aquaba (AQJ) and AQJ-AMM-ARN with Royal Jordanian Airlines. They emailed me that the first leg, ARN-AMM, has been cancelled.
EC261 rules ...
- 523
4
votes
1
answer
862
views
Compensation for cancelled flight for multiple passengers
My flight with KLM was cancelled and I rebooked to a flight that makes me eligible for compensation. I was travelling with my family. Does anyone know if I should make individual compensation claims ...
- 797
3
votes
1
answer
1k
views
Avoiding flying with Boeing 737 Max
Unfortunately this aircraft is notorious for its safety, with the latest fuselage hole midair incident sparking fear. Online booking systems added a filter to avoid Boeing 737 Max.
If I book a flight ...
- 6,736
3
votes
1
answer
179
views
EC261 compensation for delayed flight in case of a flight + train ticket
Because of this answer I recently found out that the Interpretative Guidelines for EC261 tell us the following:
6. COMPENSATION, REIMBURSEMENT, RE-ROUTING AND CARE IN THE CASE OF MULTIMODAL JOURNEYS
...
- 2,692
1
vote
2
answers
186
views
Air passenger compensation claim for cancelled flight
Question:
Does the response United provided to my compensation claim with the Canadian Transportation Agency really is a good justification for cancelling my flight, causing me to arrive almost 24h ...
- 13
1
vote
2
answers
130
views
EC261 compensation: Which national authority in case of delayed multi-leg connection?
Recently I took a two-leg flight connection entirely inside the EU. The flight A --> B ended up delayed, and as a result I missed the B --> C connection. The airline rebooked me and I arrived at ...
- 53
12
votes
1
answer
3k
views
My flight was rerouted to depart from a different airport. Is this covered in any way by EU regulations regarding passenger rights?
This morning, I was supposed to take a flight from Deurne International Airport to Alicante in Spain, with assistance from the flight agency, Tui Fly, because of my autism. This flight was scheduled ...
- 5,422
2
votes
2
answers
300
views
EU air passenger rights for a flight rebooked to an earlier time
Six days before the departure of an intra-EU flight connection (total duration 4 hours) I was notified that the ticket was rebooked: new departure and arrival are both 3.5 hours earlier than the ...
- 53
3
votes
1
answer
775
views
Airline changes flight schedule 6 weeks in advance: are they still obligated to reimburse me if I change to a different airline for the original date?
I already found a lot of information online but unfortunately no clear answer to my specific question.
My situation and option number 1:
I was supposed to fly for 1 week, end of September. However, ...
- 93
1
vote
0
answers
65
views
Airline pays only part of replacement flight
I had a flight in December that was cancelled because of snow storm (EU flight, from Budapest to Iceland). The Wizz Air's next available flight was in approximately 7 days from the day I was supposed ...
- 111
1
vote
1
answer
191
views
What are my rights if I miss a flight due to a schedule change
I was booked on a flight from Dublin to London and the airline emailed me to say that the flight was cancelled and I have been booked on a flight the day before. If I had not seen this email (I didn'...
- 515
3
votes
2
answers
1k
views
How long can it rightfully take for an airline to reply to a EC261 claim?
I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven't heard back for months.
Is the company ...
- 658
4
votes
0
answers
152
views
Return cancelled after outbound has already been taken: what are my rights?
I'm trying to help out a stranded traveler in this thread. British Airways (one-leg) flight cancelled due to Covid
They flew to Delhi with BA but the return was cancelled due to Covid. I'm trying to ...
- 104k
12
votes
0
answers
388
views
Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?
Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
- 77.5k
20
votes
1
answer
2k
views
EU passenger rights for change in departure time announced on short notice
A European airline just announced that my intercontinental flight to Europe will depart 3.5 hours later than originally planned, leading to a different connecting flight with an arrival at final ...
- 343
3
votes
2
answers
293
views
EU261, cancelled connection and predating duty of care
BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure.
From LHR I was meant to take a Lufthansa flight (to Europe) on the same day, which has not been cancelled.
Now,...
- 235
5
votes
1
answer
191
views
EU Air Travel Passenger rights: Right to care: What to expect during delays
It is easy to find information on the Internet regarding EU Air Travel flight compensation. However I am interested in being prepared to exercise my right to be taken care off (Article 9th of CE ...
- 153
1
vote
0
answers
148
views
Checked luggage & terminating trip during layover [duplicate]
I have a Canada bound Delta flight next month with a layover in New York where I plan to abandon the trip (the flight to Canada was cheaper than to USA, hidden city ticketing).
Now I know all ...
- 29.3k
1
vote
1
answer
66
views
Refund options in case of a schedule change or rebooking of SQ22 (nonstop SIN-EWR)
Suppose I am on a longer vacation in Singapore and, being an aviation geek and curious to see New York, I am contemplating to experience the world‘s longest passenger flights, SQ22/SQ21 SIN—EWR—SIN ...
- 200
12
votes
1
answer
2k
views
Airline company decided to stop service to my destination
Approximately 2 weeks ago, I booked and paid for a flight that was scheduled for April on board Adria Airways, a Star Alliance company. However, I found out today from the media that the company is ...
- 231
12
votes
1
answer
1k
views
Does the EU air passenger rights regulation require rebooking into a higher class, if no seat in the same class are available?
For what flights does the EU air passenger rights regulation apply?
Specifically, if my flight from the US to Europe is delayed or cancelled, can I demand to be booked on the next flight to the same ...
- 723
7
votes
1
answer
1k
views
I am currently sitting in a plane on the runway that has been delayed for three hours. Do I get free food?
This is an internal EU flight. EU law states that the airline has to provide food and drink for flights delayed more than 2 hours, however it is unclear how this takes place if the plane is on the ...
- 265
17
votes
2
answers
5k
views
If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?
I've noticed that a flight I've just bought tickets for is sometimes cancelled. I assume that passengers are then put on a flight to the airline's main hub (leaves around the same time), where there ...
- 1,656
7
votes
2
answers
2k
views
Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?
I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave me the option of flying next day, which ...
- 864
0
votes
1
answer
120
views
Outward and return flights booked on different (low-cost) airlines through online agency - Passenger rights in case of outward flight cancellation
Sometimes, online travel agencies (such as Opodo) sell return tickets where the outbound and return flights are with different low-cost airlines (e.g., FlyBE and Eurowings). After booking what is ...
- 9,195
8
votes
1
answer
452
views
First (non-EU) leg of flight to Brussels was cancelled. What cancellation compensations am I entitled to?
My girlfriend, an EU citizen, is travelling from Sydney back to Brussels with a connection in Doha. What she booked was one trip, but Qatar Airways split it in two: Sydney - Doha then Doha - Brussels. ...
- 483
4
votes
1
answer
152
views
EU: What are my rights when an airline is on strike?
Long story short: an airline was on strike and, with a notice of 3 days in advance, my flight was moved two days later, so I had to stay 2 days more where I was.
I already know that I'm entitled to no ...
- 1,766
3
votes
1
answer
169
views
What are my rights if there is an air ticket error on the travel agent's side?
What are my rights if there is a ticket reporting error on the the travel agent's side?
For example, what if I buy a ticket from airtickets that also includes baggage, but when I check-in at the ...
5
votes
2
answers
365
views
What are your rights if you are forced to reschedule your flight?
If I understand correctly, if an airline cancels a flight due to reasons beyond their control (a strike for example), passengers do not receive compensation under EU rules.
What are your rights ...
- 356
9
votes
5
answers
6k
views
Can Airline Legally Refuse Boarding for NO Reason?
Can an airline that serves North America (USA & Canada) and Western Europe (Schengen areas + UK) deny a passenger boarding for no reason at all?
I know airlines, especially in the USA, seem to ...
- 29.3k