All Questions
Tagged with united-kingdom consumer-protection
74
questions
1
vote
1
answer
281
views
Are airports allowed to charge whatever they like for 'drop-off' areas?
This question has been rumbling in my head for some time, but was prompted by an article about taxi drivers striking due to an airport surcharge on their passengers. I don't fly often but know those ...
- 223
26
votes
4
answers
3k
views
Does consumer protection cover price changes at point of sale?
Just now I booked a flight on booking.com in the following sequence:
The flight was listed as £460
I went through the entire purchase procedure and entered bank details
I went through 2FA to ...
- 397
35
votes
3
answers
8k
views
Would it be legal to supply an item that deliberately stops working after the guarantee expires?
I have TV that failed about a week after the 3 year guarantee expired.
Obviously this is annoying, and I'm back to using a 15 year old TV that I dug out from the attic.
Realistically, this failure so ...
- 2,081
2
votes
1
answer
362
views
In UK, how hard can you hold a builder to their quoted price?
I was hoping to have some building work done in England and got two quotes: I would have liked three or four, but it was quite enough work to get two. To my surprise, they different hugely: one was ...
- 175
-4
votes
1
answer
90
views
Consumer rights [closed]
I’ve recently purchased a part for my washing machine it did say product out of stock and usually takes up to 10 days but 16 days on still nothing go to tracking and it shows no info available. When I ...
3
votes
1
answer
136
views
UK: Good faith vs qualifying misrepresention
Consider the following in the context UK contract law, insurance and consumer rights.
When you (a person or legal entity) buys insurance there is some expectation that you properly value the item or ...
- 156
2
votes
2
answers
177
views
Tradesman billing unreasonable fees
What prevents a tradesman from billing a client an unreasonable fee after the work is done? For example, a plumber may quote provisionally £100 verbally (or not even give a cost estimate as is common ...
- 213
1
vote
2
answers
116
views
Can misrepresentation in a contract of professional credentials of an employee invalidate the contract?
My question is somewhat like this one but involves a registered architect and an employee ...
In a particular jurisdiction, a person is not permitted to describe themselves as an architect, unless ...
- 191
12
votes
3
answers
4k
views
Do EU or UK consumers enjoy consumer rights protections from traders that serve them from abroad?
Bob lives in Manchester, or alternatively in Lyon. He purchases a product or service from a vendor in the USA, or perhaps Timbuktu.
Do European or British consumer rights legislations bind the ...
0
votes
1
answer
366
views
Is giving back a voucher instead of a refund legal?
In the UK there is a sport accessories and outfits retailer called SportsDirect.
They have this strange practice that I have never seen in any other UK retailer before, which is basically if you ...
- 395
3
votes
2
answers
225
views
Do companies have any legal obligation to tell the truth?
I purchased an item from a major DIY retailer in the UK, the item was defective and I rang up their support desk asking for a refund. The initial response I got was basically "we're just the ...
- 2,081
-3
votes
1
answer
160
views
Mistaken refund by corporate chain till computer system
Meet Bob. Bob purchased 10 bottles of champagne from a large grocery chain, triggering an automatically applied "multi buy" discount of 8%. He then brings the receipt back and returns 3 of ...
3
votes
1
answer
113
views
Verbal advice trumping standing corporate policy: which contract prevails?
Meet Alice. Alice entered a branch of a corporate retail chain and had a verbal dialogue with the cashier before making a purchase. She asks the cashier at the till what the return policy is, and is ...
-1
votes
1
answer
59
views
Is there a statutory basis for rail operators' so called "delay repay" schemes?
Fee fi fo fum...
They all have them across the sector, and they seem to be uniformly so named, so I smell an underlying statutory basis. What could it be?
-1
votes
2
answers
99
views
Can inadequate performances of a contractual obligation fixed in time be repeated?
Meet Bob. Bob purchased a return train ticket to travel from Bristol to Reading by a train at 15:22 on Friday 23/09/22, and to return a week later, for £105.
Bob arrived at the station platform at 15:...
3
votes
1
answer
219
views
Right of monetary refund from airline when charged for something that was promised as free of charge
The timeline of events is as follows:
My wife and I booked tickets for easyjet flights (Birmingham to Amsterdam and back).
A couple of months later easyjet changed their cabin baggage allowance.
...
- 305
2
votes
1
answer
53
views
How are REGOS being used by energy companies without purchasing the renewable energy they relate to in the UK?
The ‘Renewable Energy Guarantee of Origin’ (REGO) scheme is designed to “provide transparency to consumers about the proportion of electricity that suppliers source from renewable generation" (...
user42151
5
votes
1
answer
140
views
Right to a refund on accessories when the main purchase is found to be not as advertised
I recently bought an amplifier for my hifi system from a local retailer in the UK. The amplifier was found to be not as specified and after some quibbling the store manager agreed a refund. However, ...
0
votes
1
answer
42
views
Are foreign traders subject to UK consumer law if they advertise services to UK residents?
I am in several WhatsApp groups for offer holders for UK universities. There is an essay writing group which repeatedly sends messages advertising their services despite the messages being clearly ...
- 1
1
vote
1
answer
167
views
What are the parameters of ingredients which may be legally listed as natural flavourings in the UK?
A food product supplier has said:
Flavours are sold and marketed as natural if they are derived from the actual source. We use vanilla and chocolate flavours extracted from vanilla pods and cocoa ...
3
votes
0
answers
81
views
Regulating fares in the UK transport system - who can unfair 'unregulated' fares be reported to?
I went to book a train from South Wales to Yorkshire and the tickets cost £363. This is obscene and completely beyond its true market value. It is the same price as a flight from UK to USA.
I have ...
user42151
19
votes
2
answers
7k
views
Is it legal for a business to refuse service to a former customer in retribution for them leaving negative online reviews of the business?
The workers of the business are excellent at what they do and lovely people, while the manager is always a mean jerk to everyone. I don’t want to stop going there just because of him but I’m finally ...
0
votes
2
answers
246
views
Refund on deposit day after signing order for
I went to the Ideal Home show yesterday and found a “Natuzzi” sofa that we loved. We paid a deposit (£1700). On getting home from the show I did some searches for reviews and discovered that the brand ...
- 9
0
votes
1
answer
290
views
What consumer rights are there in UK for services that haven't delivered
I went to an aesthetic clinic to discuss dermal filler options. They recommended instead another procedure which cost me £4k and has had zero effect once the swelling went down.
I was told it would ...
user42151
6
votes
1
answer
203
views
Orphan Devices and the Internet of Things
This is hypothetical, but similar fact patterns have occurred in reality. I'm interested in UK law here. Also, I'm not a law student, and this is not my homework.
Suppose that Alice buys a Device. The ...
- 13.7k
3
votes
2
answers
192
views
In United Kingdom what are consumer rights about online subscription
A few months ago I subscribed to an online service that monthly delivers goods (beers) to my home. I now want to cancel but they ask to call to do so.
I tried for a few days and of course, no one is ...
- 149
2
votes
1
answer
184
views
Mental health consumer rights (UK)
Are there any specific UK laws that deal with the following?
I've struggled with mental health problems most of my adult life and am currently on the waiting list for an nhs referral to a psychiatrist....
- 21
7
votes
2
answers
2k
views
Can I compel a retailer to provide order details (serial number)?
Around 10 months ago I purchased some ear buds from a very large and well known high street retailer.
I have had gadget insurance for about 5 years and I am now trying to make a claim for loss for the ...
- 183
2
votes
1
answer
149
views
Claim for damages where store is unable to deliver goods
Bob ordered/paid for an item exclusively stocked by a store in the UK in limited quantities, to be delivered to New Zealand by courier (normally delivered within 1 week of shipment). The item was in ...
- 27.8k
1
vote
1
answer
461
views
Can I use WhatsApp for legal communication in the UK?
I currently have a consumer rights dispute over a car and have been trying to resolve it via WhatsApp, as the only method I had to communicate with the dealer. I have followed everything I can and ...
- 13
1
vote
1
answer
346
views
Consumer Rights 2015 (U.K.): Wear & Tear dispute over a vehicle
I am planning to go to a small claims court about a Consumer Rights Act issue on a second-hand vehicle. The trader that sold the second-hand vehicle claims that it's the result of wear and tear. His ...
- 135
1
vote
1
answer
129
views
Consumer Rights 2015 (U.K.): Faulty vehicle & Trader avoids responsibility and cannot reach him
I have been sold a faulty vehicle by a second-hand car dealer. The place is in the United Kingdom. According to the Consumer Rights Act 2015 I can claim a full refund if I request it under 30 days. ...
- 135
2
votes
3
answers
287
views
Is it legal to sell un-trippable circuit breakers?
About a week ago, the popular YouTuber bigclivedotcom uploaded this video, in which he showed a "circuit breaker", which on the outside seems marked appropriately, but is entirely non-...
- 803
2
votes
2
answers
336
views
Clarify section of the Hire Purchase Act
can someone let me know if i'm reading this correctly.
Is point 2 stating that if I purchase a vehicle from a private seller, and he/she does not inform me that the vehicle is subject to a hire ...
- 123
6
votes
2
answers
1k
views
Insurance - Forced to call for cancellation
I purchased the insurance cover online, without having to use any phone/landline.
It's now close to expiration, and there's auto-renewal which I have no option to disable. In order to cancel the ...
- 179
4
votes
2
answers
416
views
If I warn British Airways that carrying me would break government orders, would they have any legal obligation to serve me a banning notice+refund?
I am not allowed to travel from London to my mum in Inverness for Christmas by UK government order (see https://www.gov.uk/guidance/tier-4-stay-at-home):
"If you live in a Tier 4 area, you must ...
- 41
2
votes
2
answers
481
views
Misleading sign on a bus claiming it is zero emissions when it is 100% diesel powered, what law?
A bus company in my town are misleadingly labelling their new hybrid buses as zero emission and electric when they are in fact 100% diesel powered and have normal levels of emissions. As an asthmatic ...
- 147
-2
votes
1
answer
157
views
Can An Unregulated Firm Without Any Solicitors Send Pre Action Protocol Letters?
As I understand it, in the UK:
(a) The provision of legal advice or assistance in connection with the application of the law or with any form of resolution of legal disputes;
(b) The provision of ...
- 11
0
votes
2
answers
961
views
Where does the burden of proof lie with a Warranty repair
When you return an item for repair and are told that it isn't covered by warranty because it has 'accidental physical damage'. Where does the burden of proof lie?
I have a device that would no longer ...
- 183
0
votes
0
answers
47
views
Consumer laws with self-destructing hardware
In the UK, consumer laws say that a store has to fix the problem if you bought a product and it doesn't work for a reasonable amount of time, due to a fault that was present at the time of the ...
- 34.4k
1
vote
1
answer
56
views
Ombudsman for car rentals in the UK
Hypothetically, suppose person A purchased a service B from company C in the UK. If person A believes they were mis-sold the service, they could start a case with the The Financial Ombudsman Service ...
- 257
3
votes
5
answers
5k
views
Motorcycle price dropped less than a year after purchase. Can I get a refund?
I purchased a motorcycle in 2018. It was a new model. Towards the end of the year Honda launched yet a new version and to get rid of the 2018 stock dropped the price of of about 15% (£1000 from the ...
- 437
6
votes
1
answer
1k
views
Consumer rights after broken firmware update?
In the UK (and all over the EU) as a consumer, I have strong protection if I buy a product and it was faulty when it was purchased. Even if the fault was not visible, for example if the product lasts ...
- 34.4k
0
votes
4
answers
128
views
UK Consumer Rights - Return accessories
I purchased two items from Amazon in the same order: A gadget powered by a 12v car power socket, and a mains-to-12v power adaptor that was purchased specifically to power that gadget from the mains. ...
- 111
3
votes
1
answer
192
views
UK: Returning damaged items without option for free replacement?
I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain.
The ...
- 383
7
votes
1
answer
362
views
Dispute unpaid debt of a deceased family member
My elderly relative died in December 2018. Her gardener has now (January 2019) sent us an itemised invoice. The items begin in March 2018 and end in November (my relative last left the house in ...
- 267
4
votes
1
answer
402
views
Defective software update instructions irreparably breaks product. Do any UK consumer or product liability laws apply?
Note - I'm not asking legal advice. I already have a basis of claim in my actual case. But the case prompted a question mark over an apparent loophole in UK consumer protection/product liability law, ...
- 3,189
2
votes
1
answer
323
views
UK Consumer Rights Act - Can a third party rectify a fault?
Just over a month ago, I purchased a second hard car from a dealership. The car came with a 3 month warranty which stated that if anything goes wrong, it needs to be taken back to their workshop.
...
- 135
1
vote
1
answer
82
views
Returning faulty item under long term UK warranty, but can't find accessory. What's my position?
Long story short, I bought an SD card for my phone. It has a 5 year warranty in the usual terms - replace with similar or better, or full refund, at their discretion. A couple of weeks ago it became ...
- 3,189
3
votes
0
answers
262
views
UK consumer law - is Burger King allowed to charge for 'no ice' in a drink?
My parents had visited a Burger King where, given they have small appetites, both ordered junior meals. One had asked for 'no ice' in their Coke, as it's often seen as a classic way for restaurants to ...
