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3. General
No, it will affect your DSL service. You can change your long distance or international carrier, but you have to keep Verizon as your local carrier. DSL is put in the same category as phone extras, like caller ID, Call waiting, etc. If you cancel Verizon you lose the extras. FAQ by kadar Feedback received on this FAQ entry:
by edited by sashwa Yes, you more than likely have what is called Line Sharing, which allows data services to be provided over the same line with voice service. by edited by birdfeedr You can call and ask all you want, but it won't change your SRD. It's not the folks at the CO that set up your profile; it's the people in broadband. Keep calling support and have them open a trouble ticket if you do go beyond your SRD. FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar Yes. Some people suggest that you don't turn it on before the activation date because Verizon starts charging you as soon as your user name is activated but they don't offer any technical support before the activation date they give you. Once you have sync, you can install needed drivers, PPPoE etc. Winpoet won't let you install it unless there's sync on the line. You might encounter 'error 629' (your profile not yet built, or a fubar of one sort or another with your account.) FAQ by kadar by edited by kadar (Service Ready Date) When service is supposed to be connected and ready along with a profile associated with the service. FAQ by kadar by edited by kadar It is literally a series of router table entries that need to be set up for you. FAQ by kadar by edited by kadar No, it's just not cost effective for them to set it up unless many, many users would benefit. FAQ by kadar by edited by kadar Full of connections Short on equipment Equipment upgrades FAQ by kadar by edited by kadar Billing does not start until you finish the registration process, and have set up your account. (BA) FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar Only the first month of service is prorated. After that even if you cancel in the beginning of the month, you get billed for that entire month. FAQ by kadar by edited by kadar Verizon Advanced Data, Inc. (VADI) VADI owns all of the DSL equipment, and contracts the local loop connection with Verizon (the local phone company). VADI is a DSL provider, for both wholesale and retail. VADI has numerous wholesale customers, including Verizon Online. VADI does not provide Internet access in any form; it's just the pipeline. Verizon Online (VOL) is a retail ISP. VOL bundles the whole package and sells it to the end-user for a single price. NACC is formerly the wholesale group, and they're still part of the local phone company. VADI contracts the NACC to handle its wholesale ordering. FAQ by kadar by edited by kadar SALES. Creation of orders, information about the service. Marketing comes up with a new # every time they come out with a promotion but the most consistent ones are 1-877-463-6300 or 1-888-427-1405. Normally open 7:30am-8pm M-F, 8-5 Saturday. CUSTOMER CARE. Their duties have been greatly reduced so the only thing they do now is check on the status of new dsl orders and check on the status of disconnects. 1-800-567-6789, option 1, then option 3. Open 8am to 8pm, M-F, I'm not sure what their current Saturday hours are. TELEPRODUCTS. Anything and everything regarding your equipment, from billing of it where applicable to tracking it, or additional equipment orders if necessary. 1-800-567-6789, option 1, then option 5, then option 1. Open 8am-8pm M-F. BILLING. Self explanatory, but only in regards to dsl charges. Equipment charges go to teleproducts. Your local telephone office CANNOT assist you with dsl charges on your bill. 1-800-567-6789, option 1, then option 4. Open 24/7 TECH SUPPORT. Self explanatory. 1-800-567-6789 FAQ by kadar by edited by kadar It is not just computer settings; they also have to physically set your line up on a device called a DSLAM. Here's the order process: 1. Customer calls VOL to order service 2. VOL places the order & sends it to NACC. 3. NACC writes up a wholesale order & sends it to VADI. 4. VADI takes the order, sets up the DSL service & orders the modem. 5. VADI writes up a local service request for the local loop & sends it to the telephone company. 6. The local telephone company takes the order for the local loop & completes the final connection to the residence. Note: Back when DSL was new it could take as long as 6 weeks from order to SRD. It took a while but more than a week eventually became the norm. Now, setting up DSL service ordinarily takes less than 7 working days. If it is taking more than 7 working days then there could be technical issues while provisioning the lines. Today the process normally goes smoothly. FAQ by kadar Feedback received on this FAQ entry:
by edited by birdfeedr You may have fiber lines, but your neighbor has copper lines. This will be likely if you have a newer phone number/line than your neighbor. When you call in to order service, your sales rep checks a "tool" they have which does a loop pre-qualification, all it really checks is that your CO is "built" for ADSL (does it actually have an ASAM in it? Is it actually wired to the MDF in your CO?) and that your physical loop length is within the proscribed limits for the service (under 15K feet) - in most cases, the test that they're reading from can't tell if you're on a fiber circuit or a multiplexed circuit - and they almost never catch fiber to the curb or in the loop (because these are not Engineering databases that they're pulling this info from - this is for sales!). In reality, your physical loop could have all sorts of DSL-preventing "features" on it - in spite of the sales rep (or web-based) loop qualification... load coils, multiplexed lines (DAML), bridged taps, fiber in the circuit, etc. - which won't come out in the wash until someone from the phone company actually "looks" at your circuit. FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar It doesnt dial any number, the DSL connection is Ethernet based. The MS Windows Dial-up Networking software is used to make the Ethernet connection with the CO but it does not "dial" a telephone number on the telephone line that your DSL signal is riding on. (BA) FAQ by kadar by edited by kadar Start/Run/winipcfg for Windows 9X, IPCONFIG at a command prompt in either NT or 2000. FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar The 10.4.3.1 gateway is the IP address of your Dslam router in your CO. It your first Hop out to the Verizon network and the last hop in it is basically transparent to the network. It will not always show up when you do a tracert or Ping test from yourself or from a service. It can also be a killer bottleneck for an invisible latency. FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar Your DSL connection is always on. You may get knocked off but the signal going to your phone line with DSL is always there unless you lose sync. FAQ by kadar by edited by kadar Currently, they use a dynamic IP allocation. They have been promising optional static IP addresses, sometime in the future, for an additional charge. FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar You cant, your only way is through tech support. FAQ by kadar by edited by kadar If your getting 80% of the advertised speed walk away happy, if your getting 87% of the rated speed jump for joy! Have you visited our Tweaks Forum? FAQ by kadar by edited by kadar Unfortunately, that is correct. With line sharing, switching DSL providers will probably be slower, especially with Verizon. It may take months, because Verizon doesn't disconnect the DSL circuit when it's canceled, they merely disable the account. FAQ by kadar by edited by kadar They will cancel service at one home and start service at the new one. It will be as if your getting it for the first time, except you might be able to keep your user name. FAQ by kadar by edited by kadar by edited by kadar BA Usage Log The log counts hours from the establishment of the connection through loss of connection, even if the latter event happens in a later month. FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar An acronym for Digital Subscriber Line Access Multiplexer. Usually located in the CO or Central Office, it's the piece of equipment that makes DSL possible. The DSLAM connects many customer lines to one high-speed Internet access point. FAQ by kadar by edited by kadar CO is an acronym for Central Office. A physical building where the local telephone switching equipment is located. Lines running from a subscriber's home connect at their local central office. FAQ by kadar by edited by kadar Interleaving is forward error correction. Your packet bits are spread in time and interleaved with bits from other packets, so that a noise spike has less chance of causing data loss. This is a design feature, which makes video streaming (a la "video on demand) more robust. Remember that ADSL was originally developed for "cable TV on copper loops" but when that didn't take off it was (is) used for highspeed Internet access. TCP/IP has it's own error correcting facilities and interleaving is not nearly as important. Fast Path disables or greatly reduces the interleaving "spread" of the bits. Decreased latency (ping times) can improve performance of streaming content and makes browsing snappier. It can also help with FTP and other densely packed file transfer protocols. Low pings are critical for online gaming. If you changed over, you probably would not see any problems unless your line is marginal. TCP/IP retransmits packets, which are corrupted and unless your line has high packet loss, can handle the occasional noise burst quite nicely. If you have a very noisy line your modem could lose sync, which is not good at all. This is unlikely. FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar Line share is a way of saying that the phone company owns the spectrum that your phone line can carry - but they can also sell or lease off portions of it for other parties to access... if line sharing is already in place on a given number, that means the portion of the phone company database that tracks this information is showing that the telco already has a share in place with a DSL vendor to provide service on that number... and the line share doesn't come off until the DSL provider of record sends the telco a release for that number... period... even if you never actually got service from that DSL provider... you just ordered and then they went belly-up before you ever got sync... if line share is in place, that provider (or their duly designated assignee - if they're out of business) has to release the line before someone else can put DSL on it... even if it's Verizon... because by law now, Verizon DSL is treated as a third party for anti-competitive purposes by the local telco - their DSL order gets no more weight with the telco than did Winfire or FreeDSL or any of the others that use the telco's copper and implement line sharing... now - as VVT suggests, there may be some new procedures in place to deal with the spate of orphaned customers that don't HAVE a provider to send out line sharing release requests - maybe there will be an emergency conversion or release policy put into effect... but up to a few weeks ago... until the telco gets that form saying "take xxx-xxx-xxxx off of our DSL, please..." - your line is (for all intents and purposes) bound to that provider until they do... and lest you think that this is for existing customers only, I have known of people who have had previously used and now-free telephone numbers issued to them as dsl lines - and against all logic, they did indeed get numbers with line share already in place... unlike billing issues that will follow you wherever you go... line share stays with the npa/nxx it's originally assigned to.. FAQ by kadar by edited by kadar "Presidential Appeals" is a group within Verizon that is supposed to resolve customer complaints when all else has failed. The people on the presidential appeals team do not have any resources that the other technicians don't. You *should* be able to get the same information from the level 1 technicians that you get from the level 2/3 or presidential team. All four groups have the same information and resources available to them. Unfortunately, some of the technicians aren't always aware of this themselves and it's easy for some of them to just pass the customer to the next level even if the next level cannot offer the customer anything new. 1-800-483-7988 FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar Changing one's phone number may affect dsl. The telco reps can see the coding for dsl on a customer's records and are supposed to be able to change a customer's phone number without affecting their added features (such as dsl), but the majority of the reps have not been trained on how to do it without affecting dsl. They have been trained that any calls regarding anything to do with dsl are supposed to be transferred to Verizon Online's dsl department (unless you are calling to place an order). FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar There are several forms of xDSL, each designed around specific goals and needs of the marketplace. Some forms of xDSL are proprietary, some are simply theoretical models and some are widely used standards. They may best be categorized within the modulation methods used to encode data. Below is a brief summary of some of the known types of xDSL technologies. ADSL Asymmetric Digital Subscriber Line (ADSL) is the most popular form of xDSL technology. The key to ADSL is that the upstream and downstream bandwidth is asymmetric, or uneven. In practice, the bandwidth from the provider to the user (downstream) will be the higher speed path. This is in part due to the limitation of the telephone cabling system and the desire to accommodate the typical Internet usage pattern where the majority of data is being sent to the user (programs, graphics, sounds and video) with minimal upload capacity required (keystrokes and mouse clicks). Downstream speeds typically range from 768 Kb/s to 9 Mb/s Upstream speeds typically range from 64Kb/s to 1.5Mb/s. ADSL Lite (see G.lite) CDSL Consumer Digital Subscriber Line (CDSL) is a proprietary technology trademarked by Rockwell International. CiDSL Globespan's proprietary, splitterless Consumer-installable Digital Subscriber Line (CiDSL). EtherLoop EtherLoop is currently a proprietary technology from Nortel, short for Ethernet Local Loop. EtherLoop uses the advanced signal modulation techniques of DSL and combines them with the half-duplex "burst" packet nature of Ethernet. EtherLoop modems will only generate hi-frequency signals when there is something to send. The rest of the time, they will use only a low-frequency (ISDN-speed) management signal. EtherLoop can measure the ambient noise between packets. This will allow the ability to avoid interference on a packet-by-packet basis by shifting frequencies as necessary. Since EtherLoop will be half-duplex; it is capable of generating the same bandwidth rate in either the upstream or downstream direction, but not simultaneously. Nortel is initially planning for speeds ranging between 1.5Mb/s and 10Mb/s depending on line quality and distance limitations. G.lite A lower data rate version of Asymmetric Digital Subscriber Line (ADSL) was been proposed as an extension to ANSI standard T1.413 by the UAWG (Universal ADSL Working Group) led by Microsoft, Intel, and Compaq. This is known as G.992.2 in the ITU standards committee. It uses the same modulation scheme as ADSL (DMT), but eliminates the POTS splitter at the customer premises. As a result, the ADSL signal is carried over all of the house wiring which results in lower available bandwidth due to greater noise impairments. Often a misnomer, this technology is not splitterless per se. Instead of requiring a splitter at customer premises, the splitting of the signal is done at the local CO. G.shdsl G.shdsl is an ITU standard which offers a rich set of features (e.g. rate adaptive) and offers greater reach than many current standards. G.shdsl also allows for the negotiation of a number of framing protocols including ATM, T1, E1, ISDN and IP. G.shdsl is touted as being able to replace T1, E1, HDSL, SDSL HDSL2, ISDN and IDSL technologies. HDSL High Bit-rate Digital Subscriber Line (HDSL) is generally used as a substitute for T1/E1. HDSL is becoming popular as a way to provide full-duplex symmetric data communication at rates up to 1.544 Mb/s (2.048 Mb/s in Europe) over moderate distances via conventional telephone twisted-pair wires. Traditional T1 (E1 in Europe) requires repeaters every 6000 ft. to boost the signal strength. HDSL has a longer range than T1/E1 without the use of repeaters to allow transmission over distances up to 12,000 feet. It uses pulse amplitude modulation (PAM) on a 4-wire loop. HDSL2 High Bit-rate Digital Subscriber Line 2 was designed to transport T1 signaling at 1.544 Mb/s over a single copper pair. HDSL2 uses overlapped phase Trellis-code interlocked spectrum (OPTIS). IDSL ISDN based DSL developed originally by Ascend Communications. IDSL uses 2B1Q line coding and typically supports data transfer rates of 128 Kb/s. Many end users have had to suffice with IDSL service when full speed ADSL was not available in their area. This technology is similar to ISDN, but uses the full bandwidth of two 64 Kb/s bearer channels plus one 16 Kb/s delta channel. MDSL Usually this stands for multi-rate Digital Subscriber Line (MDSL). It depends on the context of the acronym as to its meaning. It is either a proprietary scheme for SDSL or simply a generic alternative to the more common ADSL name. In the former case, you may see the acronym MSDSL. There is also another proprietary scheme which stands for medium-bit-rate DSL. Confused yet? RADSL Rate Adaptive Digital Subscriber Line (RADSL) is any rate adaptive xDSL modem, but may specifically refer to a proprietary modulation standard designed by Globespan Semiconductor. It uses carrierless amplitude and phase modulation (CAP). T1.413 standard DMT modems are also technically RADSL, but generally not referred to as such. The uplink rate depends on the downlink rate, which is a function of line conditions and signal to noise ratio (SNR). SDSL Symmetric Digital Subscriber Line (SDSL) is a 2-wire implementation of HDSL. Supports T1/E1 on a single pair to a distance of 11,000 ft. The name has become more generic over time to refer to symmetric service at a variety of rates over a single loop. UDSL Universal DSL. See G.lite. VDSL Very High Bit-rate Digital Subscriber Line (VDSL) is proposed for shorter local loops, perhaps up to 3000 ft. Data rates exceed 10 Mb/s. FAQ by kadar by edited by kadar Sitel takes orders for new service for Verizon Online (the ISP). They're not working for Verizon ILEC or Verizon DSL, so if you've ordered from Verizon Online, those offices can't help you. You need to call the Verizon Online order center (Sitel) for status. (1-877-222-2375, option 3) FAQ by kadar by edited by kadar Don't know. waiting for answer. FAQ by kadar by edited by kadar This will give you a basic introduction to ADSL technology, service installation, and troubleshooting. Need Acrobat Reader to view. http://www.anixter.com/pubnet/pdf/3380ADSL.pdf FAQ by kadar Feedback received on this FAQ entry:
by edited by kadar Check the phone bill. If you receive service from the phone company (Verizon), it should be noted on your statement. You can also do a dns lookup on your ip. by kadar Yes, if you are sharing using ICS (Internet Connection Sharing) then the "host" computer must stay on for others to be able to work. If you are using a router then the answer is no. by kadar Change your password by going Here input your old password then the new and hit submit. It make take up to an hour for your new password to take effect. Feedback received on this FAQ entry:
by Cariad That depends on what you are doing. You may not use the Service to host a dedicated or commercial server. From the TOS: (q) to use the Service to operate a commercial server or to operate a non-commercial server in a manner that interferes with the network or other users' use of the Service Port 80 is still blocked in the exBA areas. FAQ by kadar by edited by kadar Speed is determined by loop length (the actual wiring between you and the DSLAM or RT [Remote Terminal]). Currently, Verizon has set in place "distance limits" for what speed your line can be provisioned at. •11,000 ft. for 3Mbps/768kbps •15,000 ft. for 1.5Mbps/384kbps •18,000 ft. for 768kbps/128kbps If you are not sure how far you are from the head-end equipment, give Verizon a call at: 1-800-567-6789. Ask for a MLT (Mechanized Loop Test) test done. [What does it do, the MLT? - it measures the distance of a loop by taking AC capacitance measurements.] Feedback received on this FAQ entry:
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