Typically, synch issues usually fall into one of three categories:
Section 1 - Physical Issues
Section 2 - A Bad Modem
Section 3 - BellSouth Provisioning/Order Issues

Section 1 - Inside Physical Issues
1. Make sure all POTS devices have a filter that it is properly installed and is functioning correctly. Incorrectly installed or bad filters is one of most common causes and should be checked first. Bypass any surge protectors. Some surge protectors are not compatible with DSL and even if they are, they may have gone bad. Change the modem cable with a known good one. Plug the cable into a different wall jack, if possible. If the modem still does not synch well proceed to Step 2.
2. You must isolate the home wiring from the local loop by checking for synch at the NID. If there is synch issues, it is a bad modem or a problem on BellSouth's end. A call to the helpdesk is required.
3. If the modem does synch correctly at the NID you have an inside issue. Check all the house wiring/connections or install a homerun. A BellSouth technician can isolate and fix inside wiring issues or create a homerun for you, however it may include additional charges.
4. Some modems receive the DSL signal on different wire pairs. Check here for more information.

Section 2 - A Bad Modem
1. If possible, borrow a known good modem to check for synch. If a good modem still does not synch or you do not have access to another modem you will have to call BellSouth. They will do some tests and should be able to isolate whether it is a bad modem or a local loop issue. If it is a loop issue they will roll a truck; if it is a bad modem they will ship a replacement if you qualify for a replacement modem.

Section 3 - BellSouth Provisioning/Order Issues
1. There may be an issue with the DSLAM provisioning. Obviously, the customer would not have any ability to troubleshoot this type of problem, however it is usually very easy for the techs to isolate and correct. Additionally, if you are a new customer your order may simply not be completed yet. You can check your order status online.

Andy Houtz DSL