Sheraton Grand at Wild Horse Pass

We had a spectacular staycation on July 5th at this wonderful property. First we were able to check in about 1/2 hour early and were also able to check out at 2PM the next day without an additional fee. Every employee that we interacted with, from the front desk, to housekeeping to the pool staff and restaurant staff was helpful and happy to answer questions. Our room was modern with Southwestern and Native touches. The bathrooms were spacious with a bathtub and shower and the hotel soaps and conditioner smelled exceptionally good.
We spent the evening of July 5th at the pool, which butted up against a beautiful creek and golf course. The pool faces west with a great view of South Mountain. It wasn't too busy, so we were able to find a few pool chairs next to some umbrellas that provided good shade from the setting sun. There were towels aplenty, but be aware that the one slide on property closes at 6PM. We got 1 run in, but returned on Saturday morning to ride it many times. There were basketball hoops set up at all the pools and my daughter and I got to shoot a couple of times. Staff monitored the entry to the pool area, but had no issue with anyone bringing in their own beers or drinks, which I was really happy about. A little before 8PM, the staff set up a projector screen at played Independence Day: Resurgence, which is far worse than the original, but my wife, daughter and I enjoyed the experience of watching a movie from the pool. The July 4th fireworks on the 5th of July were beautiful. They launched them from somewhere West of the pool area, on the golf course. Whoever the technician is who put on the fireworks show deserves a handshake because everyone loved the 20 minute show. It's definitely worth finding out what day 2025's fireworks show will be on, so you can book a stay on the correct day!
Saturday morning began with a trip to Ko'sin for breakfast. They offer a full menu, but since I never say no to a buffet, I went with that option. My daughter's buffet was free because she is 5 and kids 5 and under eat free! The buffet was fantastic and while somewhat small, offered plenty of tasty selections. The thick cut bacon was crispy and delicious. The gravy for the biscuits and gravy was also tasty. My wife loved the seasoned breakfast potatoes. The mini chocolate croissant was great and they offered a variety of items like Greek Yogurt, meats and cheeses, sausage, oatmeal, pancakes and fresh fruit. The big bonus was that you could place made to order eggs with your server and the sunny side up eggs I requested were fantastic.
We finished our final morning by returning to the pool. We swam and rode the slide for over an hour, but hot damn, Friday was supposedly 118 and Saturday was 111 and we were all worn down from our time in the sun. We did watch a noon Watermelon eating contest and then headed back to our room to cool down and nap before our late 2PM checkout.
If we had stayed another night AND if the weather had been less crazy, we would have loved to check out the tennis courts, paddle boats and gym. If you live in the East Valley or South Phoenix, this is a wonderful property and is really family friendly. I have already made plans in my mind to return for 4th of July 2025!

*Tip 1*
If you have AAA, their rates on the property website are better than on the AAA website

*Tip 2*
The rooms have a fridge to store your wine and beer!

*Tip 3*
Did I mention the buffet is fantastic?!?!

Certainly! Here is a revised version of the resort review, written in the first person account, including your experience pedal boating, lounging at the Ko'sin and Hanyo Pool Bar, and enjoying the jacuzzi:

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My stay at Sheraton Grand at Wild Horse Pass was nothing short of extraordinary. From the moment I arrived, I was enveloped in a sense of serenity and luxury that set the tone for a truly memorable experience. The resort's indigenous-inspired amenities and stunning desert surroundings immediately captured my heart.

One of the highlights of my stay was pedal boating on the serene waters near the resort. Gliding across the water with the desert landscape as my backdrop was a truly magical experience that allowed me to connect with nature in a unique way.

After a day of exploration and adventure, I found myself unwinding at Hanyo Pool Bar, soaking up the sun and enjoying refreshing drinks in a relaxed and inviting atmosphere. The poolside lounging was the perfect way to spend a leisurely afternoon, basking in the warm Arizona sun and taking in the beauty of the surroundings.

In the evenings, I indulged in the luxurious jacuzzi experience, letting the warm waters melt away any lingering stress and tension. The peaceful ambiance of the jacuzzi area and the starlit sky above created a tranquil setting that was truly rejuvenating.

Throughout my stay, the impeccable service, attention to detail, and warm hospitality of the staff made me feel truly pampered and cared for. My room with its mountain views, private balcony, and plush pillowtop bed provided a cozy sanctuary where I could relax and recharge after each day's adventures.

Sheraton Grand at Wild Horse Pass is a place where luxury, relaxation, and natural beauty come together to create a one-of-a-kind retreat.

For Mother's day brunch Ko'sin restaurant on the site of the resort is a plus. Whether you're seeking outdoor adventures, culinary delights, or simply a peaceful escape from the hustle and bustle of everyday life, this resort offers everything you need for a perfect getaway.

I came here for a work conference, the hotel was stunning both inside and out, the staff were amazing and very welcoming. I didn't get to explore the hotel too much, but the rooms, lobby, conference rooms, and restaurants were all great. We dined at one of their restaurants, I can't remember the name, but it was stunning and the food was delicious. This was my first time trying Brazilian cheese bread, these were amazing! The landscaping was peaceful and beautiful, this made me feel relaxed and calm during my stay.

I think that they have a spa that I would have love to try.

Beautiful! Very clean. Very classy. Friendly staff. My only complaint is the parking is far from the lobby. The grounds are well kept. The pool is inviting. Very relaxing.

Many years ago, I stayed at the Wild Horse Pass while traveling for work. I remembered it being a great place, so when I was visiting the area recently, I wanted to return to see if it was as wonderful as I remembered. I think my expectations might have been too high, and I was a little let down.

The hotel is on the edge of town-10 minutes from Chandler. It's got a lot of beautiful land around it-so much pretty landscape. The décor is very desert/native-esque, although it feels a little dated. Some updates here and there could make it even better. There's plenty of parking, or they have valet service.

Our biggest complaint was that the internet was incredibly slow. We could also hear the conversations of anyone when they'd walk by in the hall. However, speaking of other people, for the most part the resort was quiet. We rarely saw any other people, which made it feel strangely abandoned. It's an odd feeling to see cars in the parking lot, yet barely see any other people. Maybe that's because there aren't a lot of activities that draw people out other than the nearby golf course or equestrian center.

We ordered room service one night and it was very quickly delivered and with great care. However, the quality of the food was mediocre at best. I enjoyed a meal at the restaurant onsite and it was not too bad for breakfast.

The wing of the hotel where our room was didn't have an elevator, so we had to haul our luggage up a flight of stairs. I'd imagine that there are some ADA accessible rooms in the main part of the hotel, but we didn't experience that. If you don't want to walk up stairs, be sure to request a room on the ground level or inquire about elevator accessibility.

Overall, for the price of the resort, I'm not sure I'd say we got a good value. I would have liked to see some more bang for the buck, or a lower price to reflect the experience.

Property well kept. Cook "didn't show up" one day, so limited lunch menu at pool restaurant. Check-in ladies needed to be more welcoming.
Breakfast was great.

The breakfast receptionist, Madeline, is friendly and inviting. Jacob, the waiter, was amazing! He is pleasant and personable - thank you. Signature enchiladas breakfast was delicious! Thank you also for the acknowledgment of our Titanium status. However, the next breakfast we had Alex - not personable at all. Star deducted.

Rooms clean - thank you, housekeeping. Nice resort - dark, but nice.
Location a little lonely but relaxed.

No complaints for this one. It's in the middle of the desert. Loved the grounds. So pretty. The walking trail is awesome. Ate at the pool bar and the food was great. Watch out for the birds over there though, they will steal your french fries in a second! The entire hotel had plush carpeting which is great when you are walking around a bunch. And the art! Oh my, the art is fantastic throughout the hotel. The folks at the little store were fabulous and helpful and friendly. The room was comfy and clean and had lots of plugs and USB's. The towels smelled great and the water pressure was fabulous. I'd stay here again.

Truly amazing New Year 2024 vacation at The Sheraton Grand at Wild Pass. We were there for a week and made it the best by doing everything we could on the property. From meeting Jessica at the Bar to finishing the Interpretive Trail...2.5 Miles YES !
PRO's:
*All-most- Every employee we met were nice and helpful
*Everywhere we went or looked on the property there was cleaning, fixing or picking up by employees; the whole property was clean and we could see it was taken great care of
*The big King bed was so nice and we both slept amazingly! Oh and lots of pillows!
*We were so happy we could be out of room the first 4 days for the housekeeping to come in. They did so great! Then on the last days I slept late but they still came back and cleaned our room
*The shower was so cool with two heads. And the very big deep Tub held both of us

CON's:
*Food was not available all the time though on the website it said different
*We ordered coffee one morning and it was not hot
*The toilet paper holder needs to be replaced (at least in room 1023)
*A lot of the signs on the trails need to be repaired
*The very first person we met was when we drove up to go in to get checked in. He was acting like he was "on something" and was way-to-pushy about wanting to park our car. We were very tired, had to go to the bathroom and just wanted to get to our room so when he asked for our keys while we were inside- I gave them to him. When we came back out (less than 10 minutes later) he had moved our car about 10 feet-- Believe me WE DID NOT APPRECIATE THAT AT ALL...NOT AT ALL!!!

I'm sure there is more Pro's & Con's but those stayed with us.
We do see is coming back

Jazz, the bartender, made us feel like we are at a friends house. She was an absolute delight. Her knowledge and depth of her position amazed me. She was truly a shining star in an already amazing resort.
The pool is heated and HUGE with a water slide. The resort itself was very clean, friendly staff, and the rooms are very insulated. The room next to us were celebrating but we couldn't hear them at all once we got into the room.
The exciting part, we saw Javelinas in the parking lot.

We had such a great time during our stay here in July that we booked a room for our friends visiting from Michigan who are in their 80s. Why? Well their sister lives in the area so location first of all. Then the way it is tucked away in the beautiful desert scenery where you feel like there is nothing around for miles yet you are right down the street from pretty much everything. They are packed with amenities. I learned from Emily W. who does Yelp's business podcast they are a Marriott chain yet individually owned. That to me explains why our visit was extra special. They go above and beyond in customer service more than any other resort for a staycation we have been to. Another reason we chose this resort for our friends. We enjoyed the scenery, culture, live music, heated pools, food and spa this visit. They didn't want to leave. Beats the Michigan snow amy day. I am glad they enjoyed their visit here as much as we did. Being older they purposely booked them a room centralized to valet parking and where the amenities were so they didn't have to walk. This is a very large property and you can put on the steps walking from one end to the other. We had just as much fun this visit as last and were tickled our friends had such a nice time. We have a pool and live in Arizona so when vacationing we look for something special we can't get at home in service, amenities for us and the kids, location and ambiance. Wild Horse has it. We will for sure be back in July again, but for a longer stay so we have more time to enjoy more of what they have to offer on and around the property.