Hyatt Place Phoenix/Gilbert

We stayed here over one weekend visiting for a soccer tournament.

The hotel itself was very soccer team friendly and helped us block out floors for our entire team to stay.

I love how they have a small restaurant and bar in the lobby with plenty of seating. They provided complimentary breakfast which was a perk.

They do have a pool, but don't expect it to be large. It was plenty big for a team to enjoy. They also had seating outside by the pool.

The only thing I wished they had were more water dispensers or water fountains.

We also didn't have lotion in our room which would have been nice to have.

Besides that, the hotel and stay was awesome with amazing service by the staff.

One of the nicer and it seems like newer hyatt places. The building and rooms are new and clean. The rooms were well supplied and everything in them were new and clean. Staff were welcoming and friendly, the only reason I didnt go for 5 stars was my room was not ready on time. If check in is at 3pm the room should be ready. not the worst thing as I left for lunch and within an hour it was ready. Otherwise the location, staff were all good and i enjoyed my experience

Literally the worst experience ever do not stay here. There is a whole bunch of hairs on the floor from the past guest and i opened the sheets and found what looks like shit on the sheets. I have never been more disgusted in my life. I feel so dirty here. The shower also does not turn on.

So we ended up switching rooms and the new rooms lock doesn't work. This place is trash

Went through Expedia to book this reservation easy peasy.

Get to the hotel around 1pm checked in everything was fine easy! Great customer service. Went to my event came back to the hotel around 8:30pm was greeted by the front desk. Everything is cool so I thought

Around 10pm I get a call from the front desk saying that I was given the wrong room WHAT! He puts me on hold checking in the computer for what I am not sure! He comes back stating well you're in the wrong room I just sat on the phone silent because the front desk clerk gave me this room. He starts asking me questions for my first and last name the last 4 digits of my card and yet he's breathing hard stating I didn't pay for this room and I took someone else's room. He states that he will fix it

I state I reserved this room! I pulled up my reservation and everything and he insisted that I did not!

He calls at 11pm we were sleeping because we have to get up early to head back to Vegas. He call 3-4 times before i finally answered just to tell me that they were not going to charge me the price for the room I'm in and that he fixed it on his end but when I leave I need to stop by the front desk and blah blah blah.. SIR it's 11pm I wasn't going to pay for anything because the lady at the first desk assigned this room to me!

Getting woke up at 11pm when I have to be up at 5am to get back on the road from this turnaround trip really put a sour taste in my mouth!

The hotel was really nice! Room was really clean! That's why I gave it 3 stars! Check in was quick!

Another great stay at the Hyatt Place in Gilbert just north of the 202. The King size bed was very comfortable and the bedding and pillows were too.
The free breakfast was served from 6:30-9:30am. Not pictured was cereals, breads, sweet breads, yogurt and juices. The hot items and fruits were served in Le Crucet cookware. Lovely. We'll be

One of the worst hotels I have ever stayed at.

It's difficult to even get a glass of water here, and the customer service is nonexistent.

They rarely clean the rooms, but have no issues putting out tip envelopes asking for tips. Of course.

Additionally, the amenities are pretty lacking and for the exorbitant prices you're paying, you get a tiny motel-like pool, a tiny basic gym, and no water.

Avoid

Awful experience. General Manager ignored our messages to correct deficiencies. I don't understand why housekeeping will only clean every other day, but only due to my insistence, it was done on day three. In that visit, there were no trash liner replacements, or amenities replaced. The hotel reeked of Marijuana; hotel did not enforce non-smoking policy. A baseball team roamed around all hours and ran the hallways and slammed doors. Early check-in was not adequately given. Front desk staff was ineffective. Room was very small. Housekeeping did not refill body wash dispenser upon last guest check-out. A rock ajar'ed hotel door access at midnight; no apparent security to police the safety of guests. 99% of Housekeeping staff are Spanish speaking only. Choose a different hotel. No laundry facility here, was told to go over to hotel across the street by front desk staff person.

We were in town for a tournament. The location was ideal, check-in was easy, and everyone we encountered was nice. We were disappointed in the overall condition of the room. The room did not seem to be cleaned thoroughly. There was a cap to a travel shampoo in the shower that did not belong to us and the body wash dispenser was empty. We also did not have enough towels. We did encounter a housekeeper in the evening who asked in the hallway if we needed anything but we had just checked in so assumed we were set.
The carpets seemed very dirty as there were multiple spots throughout, including on the sofa. There was also an open coffee packet in the coffee machine. The outlet next to the bathroom sink was not in working condition.
Since we only stayed for 1 night and were only there long enough to shower, sleep, and have breakfast so we did not make a fuss. But these things would make me reconsider a future stay.

Don't stay here, I got food poisoning from them when I ordered the pizza and chicken. Some one from the hotel is not doing a good job checking to see what's fresh to make and what's not. For that I was on the toilet with my stomach screaming out for help. Also smelled like Cat piss in the room so I had to get a transfer on top of my stomach pains and when I come out no one is at the front desk... for 2 hours

Unprofessional , extraordinarly disappointing service, and management is no where to be seen helping the matter. I despise Hyatt. Go for Marriot or Airbnb instead.

My wife and I stayed at this hotel in Queen Creek as our honeymoon sold quicker than anticipated and our new build was not quite finished. The hotel looked great at first blush. The room seemed adequate for a one night stay. When we pulled down the bed coverings, the sheets looked like they had not been cleaned and replaced from the previous stay. Being late at night when we got to the room we decided to just grin and bear it. Bed was comfortable once we fell asleep. After leaving the next day we discovered a horde of bedbugs from the room in our luggage/clothes. Upon receiving my credit card statement, I discovered that the hotel had charged be $50 fee for what I have no idea. I called for the hotel manager to discuss all these issues. Was told he was not state hotel and would call me on Monday (I called on Saturday). He never called so I called twice more during the week to demand the return if the $50 charge. I has now been almost a month and still no call. As a disabled military veteran, I have experienced some very shabby accommodations, but none more surprising and disappointing than my stay at the Hyatt Place hotel. If cold scrambled eggs is your thing, enjoy their included breakfast.