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How AI is gonna change the
eCommerce landscape till 2020
VALENTIN RADU
CEO, Omniconvert
3
> Serial entrepreneur from Bucharest, Romania
> Founded 4 companies
(1 good exit, 1 painful failure, 2 running)
> Father of 2, husband of 1
30 years ago…
1987
30 years ago...
1987

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1) B2B buyers have become omnichannel in their purchasing, using 10 or more channels, while sales organizations are adjusting to this change. 2) Technology could better enable both buyers and sellers by providing expertise on demand and analytics to prioritize efforts. 3) Companies may consider accelerating their adoption of sales technologies to improve performance metrics like revenue, pipeline conversion, and time to close, which could represent an added competitive advantage.

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WHAT’S GOING ON IN
THE E-COMMERCE
WORLD NOW
www.omniconvert.com
4
Customers
Products
To connect them, the
eCommerce vendors have spent
$108BN in 2016.
It is estimated they’ve jointly lost
$60BN of them
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NOW

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The 3 abilites
eCommerce websites are
now using
TRACK
ADAPT
UNDERSTAND
> Users
> Products
> Results
> Feedback
> Behaviour
> Metrics
> Emotions
> Barriers
> Offers
> Ads
> Website
> Price
> 1st party data
> Customer’s name
> Customer’s address
> Number of orders
> Average Order Value
> Lifetime value
> Days since first/last transaction
> Total amount spent
> Products previously added to cart
4Customers
> Geolocation (city, country, temperature, weather
conditions)
> Technology (device type, operating system, browser,
resolution)
> Behavior (time on site, days since first/last visit, viewed
products/categories, etc)
> Traffic source (direct, search, email, social media, direct)
4
Real-time data

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E-commerce sales continue to grow, generating over $300 billion in the U.S. alone in 2015. But e-commerce still remains a small percent of overall retail sales at approximately 10%. So what can multichannel and ecommerce retailers do to increase their online sales? How would e-commerce look in 2018? What skills Solution Providers would need to support retailer's technology needs?

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> Demographics (sex, age, marital
status, parenting status, etc)
> Hobbies
> Interests
> Brand affinities
4
3rd party data
A/B testing editor for the website content
Personalized welcome over-layers / on-exit intent
over-layers
Video content
Surveys
Recommended products
4
Website
AdvertisingEmail
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individual, based on the enriched data points
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on behavioral events
Manually track...
- Website behaviour
- Product performance
- Lifetime value
Humanly understanding
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- Of Big Data
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- Setting the pricing strategy
- Manually building sliders
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optimization
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These times are about to end
The 7 levels
of using the online consumer’s behavior
No data, no understanding, no personalisation
1
10% of the current eCommerce startups &
Amazon
Back in 1999 :)

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2
> Bricks & mortar that just landed online
> Mid-level eCommerce websites with no skilled data
scientists
Big Data, manually understanding quantitative
and qualitative data, manually (rule-based)
personalisation
3
> eCommerce websites with a growth-oriented marketer
Big Data, automatically recognizing patterns &
creating clusters from 1st party data,
rule-based (manual) personalisation
4
> Mid-level eCommerce players with a data-driven
approach and an optimization team
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creating clusters from 1st, 2nd & 3rd party data,
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> eCommerce websites with skilled data scientists,
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RULE-BASED PERSONALIZATION
Segment your audience and choose who sees what. Choose from:
Traffic Source Weather Temperature Weather Conditions Country Conversions
Average Revenue Returning / New Visitors Days since first visit UTM Parameters Operating System
Device Type
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understand the unified customer profile6
> Top 1% eCommerce players
Automatically track behavior, automatically
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automatically personalize the offer to each
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7
> No one, yet :)
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Banner designer
Merchandiser
Ad campaign manager
Junior digital marketer
Demand generation specialist

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Demand generation
Website optimization
Merchandising
Assortment
Stock management
Retention programs
Customer support
Fulfillment
Name a single one of these
areas which can’t be 100%
automated thanks to A.I.
Growth marketing platform for eCommerce
A/B testing - wysiwyg editor, split
URL testing, multi-page testing
Actionable Surveys - Cart abandonment surveys with
real time objection treatment, Net Promoter Score,
Buyer Persona identification
Web Personalization - change the visitor'sexperience
in real time using on-page variables based on your
preferences
Overlays - pop-ups, bars, widgets which can be
triggered on load, on scroll, on the exit intent of the
visitors
Advanced Segmentation - available across all above
features e.g. Geo-targeting, Weather condition, new vs
returning, mobile vs desktop, traffic source, pages
visited in the current session, GTM, data layer, first
party data etc.)
A fun team
VALENTIN RADU ALIN DOBRA IRINA LAM
35 real people - Passionate about Marketing & Technology
Aiming to develop the easiest the best growth marketing platform in the world
CEO CTO HEAD OF SALES
www.omniconvert.com
3TS Capital Partners is investing in Technology & Internet, Media &
Communications and Technology-Enabled Services.
Investors in the current and past 3TS funds totaling over €300 million
include EIF, EBRD, Cisco, OTP, Sitra, 3i and KfW among others.
www.omniconvert.com
PART OF A BIGGER FAMILY
Omniconvert is backed by one of the leading European technology focused private
equity and venture capital firms.

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Customer Data Platform ( CDP ) and Marketing Automation for FMCG

Integrated customer activations for FMCG using Customer Data Platform ( CDP ), Marketing Automation and receipts scanning

customer data platformcustomer relationship managementcdp
Our product is used all over the world!
We have users from more than 60+ countries
Proud to work with
www.omniconvert.com
THANK YOU!
USE
ECOMMDAY2017
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How AI is gonna change the eCommerce landscape till 2020 - ecommday2017 presentation

  • 1. How AI is gonna change the eCommerce landscape till 2020
  • 2. VALENTIN RADU CEO, Omniconvert 3 > Serial entrepreneur from Bucharest, Romania > Founded 4 companies (1 good exit, 1 painful failure, 2 running) > Father of 2, husband of 1
  • 10. WHAT’S GOING ON IN THE E-COMMERCE WORLD NOW
  • 11. www.omniconvert.com 4 Customers Products To connect them, the eCommerce vendors have spent $108BN in 2016. It is estimated they’ve jointly lost $60BN of them
  • 12. WHAT IT IS DONE NOW
  • 13. The 3 abilites eCommerce websites are now using
  • 14. TRACK ADAPT UNDERSTAND > Users > Products > Results > Feedback > Behaviour > Metrics > Emotions > Barriers > Offers > Ads > Website > Price
  • 15. > 1st party data > Customer’s name > Customer’s address > Number of orders > Average Order Value > Lifetime value > Days since first/last transaction > Total amount spent > Products previously added to cart 4Customers
  • 16. > Geolocation (city, country, temperature, weather conditions) > Technology (device type, operating system, browser, resolution) > Behavior (time on site, days since first/last visit, viewed products/categories, etc) > Traffic source (direct, search, email, social media, direct) 4 Real-time data
  • 17. > Demographics (sex, age, marital status, parenting status, etc) > Hobbies > Interests > Brand affinities 4 3rd party data
  • 18. A/B testing editor for the website content Personalized welcome over-layers / on-exit intent over-layers Video content Surveys Recommended products 4 Website AdvertisingEmail Delivery of personalized ads in real-time, showing the most relevant products to each individual, based on the enriched data points Automated emails triggered on behavioral events
  • 19. Manually track... - Website behaviour - Product performance - Lifetime value
  • 20. Humanly understanding - Of the emotional triggers - Of Big Data - Of the unseen patterns
  • 21. Humans are... - Merchandising products - Setting the pricing strategy - Manually building sliders - Manually create banners - Manually setting ad campaigns - “Spray & pray” advertising methodology - Generating insights to do AB testing & optimization
  • 23. The 7 levels of using the online consumer’s behavior
  • 24. No data, no understanding, no personalisation 1 10% of the current eCommerce startups & Amazon Back in 1999 :)
  • 25. Big data, no understanding, no personalisation 2 > Bricks & mortar that just landed online > Mid-level eCommerce websites with no skilled data scientists
  • 26. Big Data, manually understanding quantitative and qualitative data, manually (rule-based) personalisation 3 > eCommerce websites with a growth-oriented marketer
  • 27. Big Data, automatically recognizing patterns & creating clusters from 1st party data, rule-based (manual) personalisation 4 > Mid-level eCommerce players with a data-driven approach and an optimization team
  • 28. Big Data, automatically recognizing patterns & creating clusters from 1st, 2nd & 3rd party data, manually personalisation 5 > eCommerce websites with skilled data scientists, growth teams
  • 29. RULE-BASED PERSONALIZATION Segment your audience and choose who sees what. Choose from: Traffic Source Weather Temperature Weather Conditions Country Conversions Average Revenue Returning / New Visitors Days since first visit UTM Parameters Operating System Device Type ...and many others GTM dataLayer attribute Browser name/version Answers to previous surveys www.omniconvert.com
  • 30. Smart Big Data, automatically track & manually understand the unified customer profile6 > Top 1% eCommerce players
  • 31. Automatically track behavior, automatically understand & unify the customer profiles & automatically personalize the offer to each profile on all the channels with no human intervention 7 > No one, yet :)
  • 32. Endangered online marketing jobs Banner designer Merchandiser Ad campaign manager Junior digital marketer Demand generation specialist
  • 33. Demand generation Website optimization Merchandising Assortment Stock management Retention programs Customer support Fulfillment Name a single one of these areas which can’t be 100% automated thanks to A.I.
  • 34. Growth marketing platform for eCommerce A/B testing - wysiwyg editor, split URL testing, multi-page testing Actionable Surveys - Cart abandonment surveys with real time objection treatment, Net Promoter Score, Buyer Persona identification Web Personalization - change the visitor'sexperience in real time using on-page variables based on your preferences Overlays - pop-ups, bars, widgets which can be triggered on load, on scroll, on the exit intent of the visitors Advanced Segmentation - available across all above features e.g. Geo-targeting, Weather condition, new vs returning, mobile vs desktop, traffic source, pages visited in the current session, GTM, data layer, first party data etc.)
  • 35. A fun team VALENTIN RADU ALIN DOBRA IRINA LAM 35 real people - Passionate about Marketing & Technology Aiming to develop the easiest the best growth marketing platform in the world CEO CTO HEAD OF SALES www.omniconvert.com
  • 36. 3TS Capital Partners is investing in Technology & Internet, Media & Communications and Technology-Enabled Services. Investors in the current and past 3TS funds totaling over €300 million include EIF, EBRD, Cisco, OTP, Sitra, 3i and KfW among others. www.omniconvert.com PART OF A BIGGER FAMILY Omniconvert is backed by one of the leading European technology focused private equity and venture capital firms.
  • 37. Our product is used all over the world! We have users from more than 60+ countries
  • 38. Proud to work with www.omniconvert.com
  • 39. THANK YOU! USE ECOMMDAY2017 For 600k free tested views with Omniconvert (Available only till 25th of May)