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What is ThousandEyes Webinar
Featured Speakers
IanWaters
Director, EMEA Marketing
Anton Lindholm
Technical Solutions Architect
3
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before we begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
4
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Agenda
• IntroducingThousandEyes
Network Assurance
• Modern Assurance Challenges
• Demo
• Q&A

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ThousandEyes provides network monitoring and alerting capabilities. Alerts are triggered based on conditions defined in alert rules, which specify tests, thresholds, and notification policies. Alerts can be configured for various network and application scenarios based on factors like loss, latency, routing changes, DNS issues, page load times, and more. Notifications can be sent by email, PagerDuty integration, or custom webhooks. The system aims to reduce false positives through configurable filtering and requiring multiple failed tests. Historical alert data is also available.

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The document provides an overview and roadmap of Cisco's Application Centric Infrastructure (ACI) Multi-Site capabilities. Key points discussed include ACI Multi-Site Orchestrator for cross-fabric configuration, ACI Remote Leaf for extending ACI fabrics to remote locations, and upcoming enhancements in ACI releases 4.0 and 4.1 such as support for multi-cloud, increased scale, and inter-site Layer 3 outside networks. A timeline of ACI software releases shows continuous improvements to Multi-Site capabilities.

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Troubleshooting Webex and Microsoft Teams with ThousandEyes
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This document provides an overview of a ThousandEyes presentation on troubleshooting WebEx and Microsoft Teams. It discusses how work has changed with increased cloud, collaboration and remote work. This creates challenges for supporting user experience across best effort networks outside of an organization's control. ThousandEyes helps address this by providing end-to-end visibility through agents globally and on endpoints to understand application and network performance together. The presentation includes a demo of ThousandEyes insights for WebEx and a Q&A section.

We’re in a
new world
5
The Challenge
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
All
distributed
Your Apps
Your People
Your Infrastructure
6
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
The Challenge
Visibility and
control is
shrinking
External
dependencies are
exponentially
growing Network Internet
Cloud
SaaS + API
Home
Office
App Stack
Data Center
SaaS
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
Massive
blind spots
erode ability
to manage
7
The Challenge
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
So many layers, domains,
and providers
Traditional tools don’t work
for what you don’t own
“Is it the user
environment?”
“Is it the
Edge?”
“Is it the
Internet?”
“Is it the
application?”
“Is it the
cloud?”
“Is it the
DNS?”
8
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Negative digital experiences impact business
Your Apps Your People Your Infrastructure
1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime
70%
of outages
1hr.=$400K+
downtime to $1Mil-5Mil+
Third-party operators
(including cloud, hosting,
colocation, telecommunication
providers, etc.) account for 70%
of all publicly reported outages2
Businesses losing $700
billion a year to IT
downtime1
The average cost of an unplanned
application outage was estimated at over
$400,000 per hour. Critical application
failures exact a far steeper toll, from
$500,000 to $1 million per hour4
1.6 hrs.
avg. downtime per week
59% of Fortune 500
companies experience a
minimum of 1.6 hours of
downtime per week3
$700B
business loss

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The document provides an overview of a presentation by ThousandEyes on end user monitoring for hybrid workforces. It discusses the challenges of supporting distributed employees and troubleshooting collaboration application issues. ThousandEyes demonstrates how its platform provides end-to-end visibility across networks to help identify problems impacting user experience. Forrester Consulting conducted a study that found organizations using ThousandEyes' end user monitoring solution achieved improved support response times and reduced troubleshooting costs.

Getting Started with ThousandEyes
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Applications increasingly rely not only on internal enterprise networks, but also on the Internet, for high levels of end user performance. The ThousandEyes platform helps you to deploy monitoring points, analyze network data and collaborate with external vendors to achieve superior application delivery for your employees and customers. In this presentation, we demo how to collect performance data across enterprise, WAN and ISP networks, and analyze metrics and network topologies to find root causes. Watch the full presentation with interactive demo here: https://www.thousandeyes.com/lp/getting-started-webinar

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Introduction to ThousandEyes
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This document provides a summary of a ThousandEyes webinar presentation. It begins with an introduction to ThousandEyes and its capabilities. The presentation then includes demos on how ThousandEyes can help support remote workforces by providing visibility into employee digital experiences, and how it provides internet insights through its global dataset. The presentation concludes with customer case studies on how ThousandEyes has helped companies during internet outages and integrations with Cisco technologies.

9
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Assure
digital
experiences
over any
network
10
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes Network Assurance
Proactive
intelligence
End-to-end
visibility
Automated
workflows
Branch/Campus
Home Internet Cloud/App
Assure end-to-end digital experience over any network
VISIBILITY INTELLIGENCE WORKFLOWS
11
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes Platform
1000s of Global Vantage Points Unique X-layer Telemetry Global Collective Insight
Cloud Enterprise
Endpoint
Cloud
SaaS
Apps
APIs
XaaS
End user
DNS
Application
Billions of daily
measurements
Enrichment and algorithmic
analysis
Collective
insight
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
The experience you need to deliver

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The document provides an overview of conducting a proof of concept (PoC) with ThousandEyes. It outlines the key stages of the PoC process, including preparation, trial active period, and go-forward planning. Success criteria for evaluating digital experience are also presented, such as correlating application performance with infrastructure issues, reducing troubleshooting time, and gaining proactive monitoring capabilities. The document emphasizes focusing the PoC on defined success criteria and having experts available for support during the trial period. A demo is also included to illustrate ThousandEyes capabilities.

Understanding Cisco’ Next Generation SD-WAN Technology
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Cisco's SD-WAN solution aims to address challenges facing the modern WAN and branch networks by providing: (1) Secure, flexible connectivity to applications and services across hybrid networks including broadband internet, cellular and MPLS. (2) Application-aware policies and intelligent routing to optimize the user experience for priority applications. (3) Agile operations through centralized, template-based management and zero-touch provisioning of edge routers.

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aciciscosdn
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
…but the reality is
ThousandEyes
Enterprise Agents Cloud Agents Endpoint Agents
15
App Experience
• Transaction scripting, page load
HTTP/DNS/RTP Server
• Availability, response time, throughput
Scope and Domain
• Geo, HTTP phase, errors
Network Metrics
• Packet loss, latency, jitter
PathVisualization
• Hop-by-hop; multi-point; bidirectional
• Metrics and data per hop
• Integrated Outage Detection
BGP Monitoring
• Reachability, path changes, updates
Most CorrelatedVisibility In OneView
8
3
9
3
5
4
6
8
6
Time Correlated
Demo
16
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

Recommended for you

ISE-CiscoLive.pdf
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ISE-CiscoLive.pdf

The document discusses a presentation by Imran Bashir on advanced design and scaling of Cisco Identity Services Engine (ISE) networks, including an overview of the speaker's background, the session agenda covering topics such as sizing deployments, high availability, monitoring, and services scaling, and a diagram of the ISE deployment options including standalone, multi-node, and high availability designs.

işe
Identity Services Engine Overview and Update
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Cisco Identity Services Engine (ISE) provides an all-in-one solution for secure access across wired, wireless, and VPN networks. It replaces separate AAA, RADIUS, NAC, guest management, and device identity servers with a single platform for centralized policy management and visibility. ISE enforces dynamic access control policies based on user, device, location, and other context to protect networks and simplify security.

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Monitoring End User Experience with Endpoint Agent
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application performancecloud monitoringenterprise applications
17
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Our Use Cases
Empowering every digital experience
Your Apps
Customer Workforce
Your People
Enterprise
Your Infrastructure
Deliver stellar
digital experiences
to users
Keep workers connected and
enjoying seamless app
performance
Optimize and sustain the
flow of your digital
supply chain
18
Purpose-BuiltVantage Points for Every Location
Mac/Windows/Linux PCs
Virtual Appliances
Docker Containers
Linux Packages
Raspberry Pi / NUC
IaaSTemplates
800+ Cloud agents
Cisco RoomOS Devices
Cisco Nexus Switching
Cisco ISR Routing
Cisco Catalyst Routing & Switching
Cisco Meraki MX Routing
Cisco Secure Client
Webex Cloud
Visibility
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
19
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
“Here’s the Data!”
Executives Users
Service Providers /
Partners
Operations/ITSM
Shared Services
NetOps/NOC
NetEng/NetArch
Cloud and Production
PlatformTeams
Application
Teams
“Is it the network?”
“Is it the application?”
“Where to escalate?”
“Is it the Cloud Proxy? DNS”
“Is there an Internet outage?”
“Why is response time slow?”
Provides a Common Operational Language
20
Learn
more
Free
Trial
Next Steps
• Subscribe to our blogs
https://blog.thousandeyes.com
• Get a real-time view of the health of the Internet
https://thousandeyes.com/outages
• Sign up for a FreeTrial: https://www.thousandeyes.com/signup
• Request a demo:
https://www.thousandeyes.com/request-demo

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Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
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This document provides an introduction and overview of ThousandEyes. It begins with an introduction of ThousandEyes and what it is, followed by an agenda for the presentation which includes an introduction, demo, and Q&A section. It then provides background on ThousandEyes including its locations, founding year, customer base, and features. The remainder of the document demonstrates how ThousandEyes provides internet and cloud visibility for enterprises, highlights common enterprise problems it can help with, shows its monitoring capabilities and use cases. It also includes demos on supporting remote workforces and digital experience monitoring before concluding with customer case studies and Cisco integration information.

Cisco IT and ThousandEyes
Cisco IT and ThousandEyesCisco IT and ThousandEyes
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Cisco uses ThousandEyes to monitor cloud services and gain visibility into network stability and troubleshooting. ThousandEyes helps Cisco reduce the mean time to troubleshoot issues by 43% and the mean time to restore services by 8%. ThousandEyes has successfully helped Cisco resolve issues with WebEx, Salesforce, firewalls in India, and support apps in India. Cisco's goal is to run ThousandEyes on Cisco routers to improve monitoring.

wan performanceenterprise networkscdn performance
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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What is ThousandEyes Webinar

  • 2. Featured Speakers IanWaters Director, EMEA Marketing Anton Lindholm Technical Solutions Architect
  • 3. 3 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before we begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
  • 4. 4 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Agenda • IntroducingThousandEyes Network Assurance • Modern Assurance Challenges • Demo • Q&A
  • 5. We’re in a new world 5 The Challenge © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Colocation Data Center SaaS SaaS SaaS SaaS SaaS All distributed Your Apps Your People Your Infrastructure
  • 6. 6 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. The Challenge Visibility and control is shrinking External dependencies are exponentially growing Network Internet Cloud SaaS + API Home Office App Stack Data Center SaaS
  • 7. Colocation Data Center SaaS SaaS SaaS SaaS SaaS Massive blind spots erode ability to manage 7 The Challenge © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. So many layers, domains, and providers Traditional tools don’t work for what you don’t own “Is it the user environment?” “Is it the Edge?” “Is it the Internet?” “Is it the application?” “Is it the cloud?” “Is it the DNS?”
  • 8. 8 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Negative digital experiences impact business Your Apps Your People Your Infrastructure 1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime 70% of outages 1hr.=$400K+ downtime to $1Mil-5Mil+ Third-party operators (including cloud, hosting, colocation, telecommunication providers, etc.) account for 70% of all publicly reported outages2 Businesses losing $700 billion a year to IT downtime1 The average cost of an unplanned application outage was estimated at over $400,000 per hour. Critical application failures exact a far steeper toll, from $500,000 to $1 million per hour4 1.6 hrs. avg. downtime per week 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week3 $700B business loss
  • 9. 9 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Assure digital experiences over any network
  • 10. 10 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Network Assurance Proactive intelligence End-to-end visibility Automated workflows Branch/Campus Home Internet Cloud/App Assure end-to-end digital experience over any network
  • 11. VISIBILITY INTELLIGENCE WORKFLOWS 11 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Platform 1000s of Global Vantage Points Unique X-layer Telemetry Global Collective Insight Cloud Enterprise Endpoint Cloud SaaS Apps APIs XaaS End user DNS Application Billions of daily measurements Enrichment and algorithmic analysis Collective insight
  • 12. © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. The experience you need to deliver
  • 13. © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. …but the reality is
  • 14. ThousandEyes Enterprise Agents Cloud Agents Endpoint Agents
  • 15. 15 App Experience • Transaction scripting, page load HTTP/DNS/RTP Server • Availability, response time, throughput Scope and Domain • Geo, HTTP phase, errors Network Metrics • Packet loss, latency, jitter PathVisualization • Hop-by-hop; multi-point; bidirectional • Metrics and data per hop • Integrated Outage Detection BGP Monitoring • Reachability, path changes, updates Most CorrelatedVisibility In OneView 8 3 9 3 5 4 6 8 6 Time Correlated
  • 16. Demo 16 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 17. 17 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Our Use Cases Empowering every digital experience Your Apps Customer Workforce Your People Enterprise Your Infrastructure Deliver stellar digital experiences to users Keep workers connected and enjoying seamless app performance Optimize and sustain the flow of your digital supply chain
  • 18. 18 Purpose-BuiltVantage Points for Every Location Mac/Windows/Linux PCs Virtual Appliances Docker Containers Linux Packages Raspberry Pi / NUC IaaSTemplates 800+ Cloud agents Cisco RoomOS Devices Cisco Nexus Switching Cisco ISR Routing Cisco Catalyst Routing & Switching Cisco Meraki MX Routing Cisco Secure Client Webex Cloud Visibility © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 19. 19 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential “Here’s the Data!” Executives Users Service Providers / Partners Operations/ITSM Shared Services NetOps/NOC NetEng/NetArch Cloud and Production PlatformTeams Application Teams “Is it the network?” “Is it the application?” “Where to escalate?” “Is it the Cloud Proxy? DNS” “Is there an Internet outage?” “Why is response time slow?” Provides a Common Operational Language
  • 20. 20 Learn more Free Trial Next Steps • Subscribe to our blogs https://blog.thousandeyes.com • Get a real-time view of the health of the Internet https://thousandeyes.com/outages • Sign up for a FreeTrial: https://www.thousandeyes.com/signup • Request a demo: https://www.thousandeyes.com/request-demo
  • 21. 21 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

Editor's Notes

  1. The IT landscape has fundamentally changed. It used to be that everything was in the enterprise perimeter  Applications were the data center You had workers in branch offices  You had a managed network connecting those things  And you had tools if something went wrong That’s just not the case anymore. Now… Applications are becoming more modular  Everything is moving to the cloud Best-of-breed API services Many workers are remote or hybrid. Because of that…networks are everywhere As an enterprise, you need to be able to connect users and apps together over any network The Internet has become the underlay for enterprises today It’s a very different environment than traditional IT
  2. We’re in a world defined by an entirely new stack. Cloud is the new data center Internet is the new network SaaS is the new app stack – not just for your employees – apps are built top of other apps.  Home is the new office The center of gravity is now external. What all these things have in common is that you don’t own any of it – you’ve gained agility, but what you’ve had to give up is control. And you’ve taken on the responsibility to deliver service outcomes across a huge number of dependencies you don’t own.
  3. The challenge of this new management paradigm is that it requires visibility. But everything outside your environment becomes a big black box. It could be the service provider, it could be an application, it could be an edge service — and you just don’t know.  It takes an incredible amount of time and resources just to determine the problem — or you may not find the problem at all. It’s not just about troubleshooting. It’s also about knowing where you optimize, where you should make the investments, and where to pay down your technical debt. [TIP] Question audience on any recent challenges they have faced and/or include a personal customer anecdote with metrics.
  4. It’s estimated that companies lose $700 billion a year due to downtime. 70% of those outages are caused by cloud providers and ISPs.  Downtime is not just massive outages, but also systemic issues. 59% of Fortune 500 companies have nearly 2 hours of downtime every week.  That translates into lost business, disruption of the workforce, and reputational damage.
  5. This is where ThousandEyes comes in…  Our mission is to help companies, see, understand and improve connected experiences everywhere How do we do this?
  6. So… how this works We have thousands of global vantage points: Cloud agents connected to Tier 2 and 3 networks around the globe as well as in public clouds As well as Endpoint agents, which are designed to sit on worker devices And Enterprise agents that can be deployed by enterprises within things they do own. Like on-prem, and their data center, or even in their own virtual private cloud  From that, we collect billions of metrics daily across every layer, whether that’s user experience, application, DNS, network routing.  We correlate all of these metrics and from that enable collective insight.
  7. Whether it's customer or internal facing applications. Whether it's your workforce. Whether it's your SD-WAN, secure edge, or SASE infrastructure. We enable you to see across all of these critical areas to understand experience.