New ThousandEyes Product Features and Release Highlights: March 2024
•
0 likes•34 views
ThousandEyes has released several new features and enhancements in February 2024, including a new API monitoring test type, platform innovations like dashboard filters, and improvements to endpoint monitoring. The presentation provides demonstrations of the new API test type, AWS API Gateway recommendations, Cisco Secure Access experience insights integration, enhanced endpoint test creation workflow, and event detection capabilities.
Report
Share
New ThousandEyes Product Features and Release Highlights: March 2024
- 1. August 2022 Brian Tobia and Jillian Murphy March 2024
- 2. Featured Speakers Ian Waters Head of EMEA Marketing Bart Jan Menkveld Product Architect
- 3. 3 @ThousandEyes © 1992–2022 Cisco Systems, Inc. All rights reserved. Before We Begin... • If you have any questions, please type them in the Q&A window • If you have any audio problems, please chat us for help • A recording of this presentation will be sent to you in a few days
- 4. New ThousandEyes Product Features and Release Highlights – February 2024 ● New API Monitoring Test Type and Integrations ● Platform Innovations ● ThousandEyes Endpoint Monitoring Enhancements
- 5. API Test Type API Monitoring Recently Released
- 6. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Use of APIs in Different Industries An eCommerce app using APIs from UPS or FedEx for calculating shipping prices and Stripe or PayPal payment APIs in a checkout process A brick-and-mortar retail website with a "Find Store Near You" function, potentially based on a Google Maps API A bank using Twilio’s API for sending automatic SMS’s due to fraudulent activity Travel websites allowing options and prices comparison with data from various airlines, hotels, and car rental services using their APIs. What if your API fails?
- 7. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 7 • Purpose-built test for monitoring web APIs • New step-builder configuration • New API View layer • More powerful than an HTTP Server test o Multi-step with chaining o Credentials Repository for authentication o Additional HTTP methods • Easier than setting up a Transaction test for API monitoring o No scripting required Introducing the ThousandEyes API Test Type New Cloud & Enterprise Agent Test Type
- 8. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 8 API Test View
- 10. AWS Test Recommendations - API Gateway API Monitoring Recently Released
- 11. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Which API does my business use? Amazon API Gateway is an interface that sits in between the application and the microservices. Developers use them to create, publish, maintain, monitor and secure APIs. An API Gateway can handle any type of interaction between your website, web or mobile application or even IoT devices and your microservices. Monitoring API Gateway is a key to measuring the user-facing application performance! Auto-discover Amazon API gateway from your AWS account Single point of entry to your backend services
- 12. Easy to set up 1. Pulls the active API configuration from AWS 2. Recommends API endpoints as test targets 3. Deploy API tests via test template 4. Complete API required parameters 5. Start monitoring API performance Helps SRE team to identify the critical API endpoints used in Production vs. staging, and which environments should be monitored Automatically discovers each API’s supported methods, required parameters and headers Provides recommendation based on your live AWS settings AWS Test Recommendations - API Gateway
- 13. AWS Integration Setup ● Add AWS Integration ● Create a new AWS role applying the provided [permission policy] and [Trust policy] ● Copy/paste the created role’s ARN ● Test integration ● Confirm the status as Connected
- 14. API Recommendations Discovery Discovers API endpoints deployed in all regions ● Every API endpoint URL is available to choose as a test target. ● Choose the API methods to monitor (Test template supports single step API test )
- 15. Cisco Secure Access - Experience Insights Endpoint Monitoring Enhancements Recently Released
- 16. Cisco Secure Access - Experience Insights CSA Experience Insights - DEM Module ● Every Cisco Secure Access client will have ThousandEyes endpoint installed ● ThousandEyes metrics will be pulled into the Cisco Secure Access dashboard ● Clients overview provides a geographic breakdown of users ● Client overview list shows key device network and system performance status ● Health status lets you easily identity users experiencing problems
- 17. Secure Access Integration - Client Details ● Provides detailed system performance metrics and device version information ● Displays the path between the endpoint and the Secure Access gateway ● Collaboration performance is displayed from ThousandEyes dynamic test data
- 18. Secure Access Integration Top 20 SaaS Apps Performance ● Displays performance data for the most popular SaaS applications and their current reachability status ● Performance is measured from global ThousandEyes vantage points ● Data can be filtered by a specific location to view regional performance
- 19. New Endpoint Test Creation Workflow Endpoint Monitoring Enhancements Recently Released
- 20. Endpoint Agent Test Type Renaming ● Automated Session Tests will be renamed to Dynamic Tests ● Browser Tests will be renamed to Real User Tests
- 21. New Endpoint Test Creation Workflow Easily set up monitoring for popular applications ● Standard templates tagged as “Created by ThousandEyes” are added to serve as a quick way to get started with the platform. ● Supported in both Cloud and Enterprise Agent and Endpoint monitoring ● Can be filtered by “ThousandEyes” ● “ThousandEyes Certified” templates also include a Best Practices guide
- 22. New Endpoint Test Creation Workflow Custom Application Wizard ● For custom applications, the new wizard allows you to add Dynamic (AST) and Scheduled tests ● Easily view agent capacity and select agents to run the test on ● Configure test parameters and then deploy the new test using this workflow
- 23. Demo 23 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. New Endpoint Test Creation Workflow
- 24. Webex Dynamic Test Updates Endpoint Monitoring Enhancements Recently Released
- 25. Webex Dynamic Test Updates New Single Dynamic Test for All Webex Services ● Expanded support for Webex sessions: - Webex Meeting - Webex Calling to PSTN - Call on Webex (Locus call) - Webex video integration for Microsoft Teams (VIMT) ● Supported on the ThousandEyes endpoint agent and RoomOS Agent ● Control hub integration now supports the monitoring of all session types
- 27. Dashboard Filters Enhanced User Control Over Dashboards & Widgets ● Gives you the ability apply a global filter to a dashboard, allowing for dynamic service and health visibility ● Widgets can be filtered by criteria such as agents, labels, locations, and users ● Allows for changing scope of an investigation/dataset without having to modify individual widgets ● Widgets can be locked for static values that aren’t affected by filters
- 28. Dashboard Filters Saved Filters Library Enables Different Use Cases ● Once a filter is saved, it can be loaded for later use ● Filters library allows you to pivot to different investigations or views
- 29. Demo 29 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Dashboard Filters
- 30. ThousandEyes Event Detection Platform Recently Released
- 31. Challenges with Alerts Staff lacks expertise to diagnose & troubleshoot issues Time spent on manual, inefficient workflows Difficult to understand impact of issues
- 32. Event Detection Overview What is it? • A system that automatically analyzes, detects, & correlates anomalies to identify problem domain based on results from synthetic tests When will it be available? • Released now! How do you get access? • Available to all customers using cloud &/or enterprise agents • No additional config or setup needed • Premium feature offered to all customers at no extra cost
- 33. Demo 33 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Event Detection
- 34. • Subscribe to our blog to keep up-to-date! thousandeyes.com/blog/ • Tune in to the Internet Report Podcast youtube.com/@theinternetreport_official 34 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps and Q&A • New tutorial videos on our features thousandeyes.com/resources/?cat=tutorial • New Getting Started Guides docs.thousandeyes.com/product-documentation/getting-started Blog and Podcast Learning Resources Support Community • Join the discussion at the ThousandEyes Support Community: cs.co/TESupport • Reach out to your CSM with any questions Connect With Your CSM
- 35. 35 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.