SlideShare a Scribd company logo
Startup Metrics for Pirates

•     Acquisition: users come to site from various channels
•     Activation: users enjoy 1st visit: quot;happy” experience
•     Retention: users come back, visit site multiple times
•     Referral: users like product enough to refer others
•     Revenue: users conduct some monetization behavior

                                           AARRR!


     Dave McClure, Master of 500 Hats
          http://500hats.typepad.com/
            http://www.500hats.com/
       http://slideshare.net/dmc500hats/
AARRR!: 5-Step Startup Metrics Model
                                        SEO          Campaigns,
                           SEM                 PR     Contests          Biz
           Social
          Networks                                                      Dev
                               Blogs                  Affiliates
         Apps &                                                       Direct, Tel,
         Widgets                       Email                              TV

                   Domains
                                         1. ACQUISITION                                         Viral 
                                                                                               Loops 




        Emails & Alerts                                Homepage /                                           Emails &
                                                                                                            widgets
                                                      Landing Page

                                                             Product
Blogs, RSS, 
                                    on                                                         Affiliates, 
News Feeds 
                     e     t   enti                          Features                          Contests 
                3. R

                                                    Ads, Lead Gen,                   Biz Dev
            System Events &                         Subscriptions, 
          Time‐based Features 
                                                     ECommerce 

                                                     Website.com
Why Be a Web 2.0 Entrepreneur?

•    Low Cost
•    Lots of Users
•    Online Advertising / E-Commerce
•    Online Metrics
•    It’s Cool.
•    Make MONEY.
Q: What’s My Business Model?

Can be one of the following:
   1.  Get Users (= Acquisition, Referral)
   2.  Drive Usage (= Activation, Retention)
   3.  Make Money (= Revenue*)
     * ideally profitable revenue


Note: eventually need to turn Users/Usage -> Money

Recommended for you

Startup Metrics for Pirates (FOWA/Miami, Feb 2009)
Startup Metrics for Pirates (FOWA/Miami, Feb 2009)Startup Metrics for Pirates (FOWA/Miami, Feb 2009)
Startup Metrics for Pirates (FOWA/Miami, Feb 2009)

Updated "Startup Metrics for Pirates: AARRR!" presentation by Dave McClure from the Future of Web Apps conference in Miami, February 2009.

revenuereferralactivation
Growth Hacking / Marketing 101: It's about process
Growth Hacking / Marketing 101: It's about processGrowth Hacking / Marketing 101: It's about process
Growth Hacking / Marketing 101: It's about process

Growth hacking is a marketing technique used by startups that focuses on low-cost and innovative alternatives to traditional marketing. It involves using creativity, analytics, and social metrics to sell products and gain exposure through techniques like SEO, website analytics, content marketing, and A/B testing. Growth hackers prioritize growth over budgets by analyzing the customer acquisition funnel to identify opportunities to improve conversion rates at each stage - acquisition, activation, retention, revenue, and referrals. The goal is to brainstorm experiments, prioritize ideas, develop hypotheses, test changes, and systematize optimized processes into a repeatable "growth machine" approach focused on continuous improvement.

growthgrowth marketinggrowth hacking
Growth Hacking for Startups
Growth Hacking for StartupsGrowth Hacking for Startups
Growth Hacking for Startups

Andy Young discusses growth hacking strategies for startups. He defines growth hacking as experiment-driven marketing to achieve measurable, repeatable and scalable growth. Some key growth hacking tactics include SEO, content marketing, performance marketing, conversion optimization, viral loops and strategic pricing. He emphasizes the importance of testing ideas with customers pre-launch, focusing on key metrics, prioritizing high-impact areas of the customer funnel like top-of-funnel acquisition and bottom-of-funnel conversion and retention, and continually experimenting to optimize growth.

500 startupsstartupsgrowth hacking
Role: Founder/CEO

Q: Which Metrics? Why?
A: Focus on Critical Few Actionable Metrics
     (if you don’t use the metric to make a decision, it’s not actionable)

•    Hypothesize Customer Lifecycle
•    Target ~3-5 Conversion Metrics (tip: Less = More)
•    Test, Measure, Iterate to Improve
•    Delegate Each Key Metric to someone to OWN
Role: Product / Engineering
Q: What to Build? Why?
A: Build Features that Increase Conversion

•  Wireframes = Conversion Steps
•  Measure, A/B Test, Iterate FAST (daily/weekly)
•  Optimize for Conversion Improvement
    –  80% on existing feature optimization
    –  20% on new feature development
Example Conversion Metrics
              (note: *not* actuals… your mileage may vary)


Category               Conversion Status                      Conv %   Est. Value
Acquisition                      Visit Site                    100%       $.01
                   (or landing page, or external widget)
Acquisition                Doesn't Abandon                     70%        $.05
                (views 2+ pages, stays 10+ sec, 2+ clicks)
Activation                   Happy 1st Visit                   30%        $.25
                  (views X pages, stays Y sec, Z clicks)
Activation       Email/Blog/RSS/Widget/Acct Signup              5%         $2
                 (anything that could lead to repeat visit)
Retention            Length of Session / # of Clicks           10%         $1
                 (length/intensity of engaged visit, >180s)
Retention     Email Open/ RSS view -> Click/Repeat Visit        3%         $5
                       (3+ visits in first 30 days)
 Referral             Refer 1+ users who visit site             2%         $1
 Referral            Refer 10+ users who activate              0.2%       $10
 Revenue           User generates minimum revenue               2%         $5
 Revenue          User generates break-even revenue             1%        $25
Role: Marketing / Sales

Q: What channels? Which users? Why?
A: High Volume (#), Low Cost ($), High Conv (%)

•     Design & Test Multiple Marketing Channels + Campaigns
•     Select & Focus on Best-Performing Channels & Themes
•     Optimize for conversion to target CTAs, not just site/landing page
•     Match/Drive channel cost to/below revenue potential
•     Grab the Low-Hanging Fruit:
     –  Blogs
     –  SEO/SEM
     –  Landing Pages
     –  Automated Emails

Recommended for you

Outbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flowOutbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flow

This presentation described how and when outbound prospecting (Cold Calling 2.0) can work to provide a predictable flow of leads from highly targeted prospects.

predictable revenuebusiness development repsoutbound prospecting
Building a Growth Model to Drive Your Startup
Building a Growth Model to Drive Your StartupBuilding a Growth Model to Drive Your Startup
Building a Growth Model to Drive Your Startup

The document discusses building a growth model to understand and drive business growth. It defines growth as typically growing the active customer/user base or what drives business value. A growth model identifies key metrics like number of sales or subscribers, adds additional context metrics, and models the drivers and growth loops that impact the key metric. This includes paid, viral, sticky, and content-based growth engines. The document provides examples and emphasizes reviewing the model weekly to prioritize growth efforts.

growthgrowth marketingacquisition
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash Course

A primer to growth hacking. Starts with the story of one of the web's most legendary growth hacks, then gets into what growth hacking is and how you can put it to work for your company. Originally presented at Growth Hacking Asia Singapore in Nov 2014

growthgrowth hackerhotmail
Example Marketing Channels
disclaimer: estimates of vol, cost/user, time & effort are subjective – actual costs are dependent on your specific business

   Channel          Volume                                Cost/user   Time to implement                          Mktg       Prod Effort
                                                                                                                 Effort
   Viral /          depends on CTA; size of accessible    low/zero    Low for FB social networks;                low        low/med
   Referral         social networks / # users                         med/hi for normal sites
   Email            depends on CTA, size of your house    low/med     Low                                        low/med    low/med
                    lists, email signups                                                                                    (med = create
                                                                                                                            templates)
   Blogs /          Depends on # blogs in your            low/med     Low (if just you blogging);                low/med    low/zero
   Bloggers         segment, competitive scenario                     med (if you're setting up big CMS /                   (med = CMS, prof
                                                                      evangelizing to other bloggers)                       design)
   SEO              depends on your keywords              Low/zero    Medium                                     low/zero   med/hi
                                                                      (depends on your search geeks)
   SEM              depends on your keywords              Depends     Low/med                                    Low/med    low/med
                                                                      (depends on your marketing)                           (landing pages = med)
   Contest          small unless big prize $              low/med     low/med                                    Med        low/zero
                    (don’t, keep it under $5K)                        (depends on contest, site, campaign)                  (med = prof contest site)
   Widget           Depends on CTA; size of accessible    low/med     Low/med                                    med        med/hi (depends on
                    sites, level of adoption + bloggers                                                                     complexity)
   domains          depends on keywords, domain costs     depends     low                                        low        Low (redirects/co-
                                                                                                                            brand?)
   PR               depends on your business &            Med/hi      medium (develop story, build contacts)     med        low/zero
                    audience & news
   Biz Dev /        depends on partner, size of           med-high    med/hi (capture metrics, generate          Med/hi     med/hi
   Partner          customer base, conversion                         reports)                                              (reports, co-branding)
   Affiliate /      depends on economics                  Med/hi      med/hi (need to build affiliate program,   med/hi     med/hi (depends on rqd
   Lead Gen                                                           capture metrics, generated reports)                   tracking & reporting)
   Direct / radio   depends on geography                  Med/hi      medium                                     Med/hi     low/zero

   Telemktg         depends on target demographics        med-high    med-high                                   High       low/zero if no system;
                                                                                                                            Med/hi if integrated SFA
   TV               Potentially large (if you spend)      High        Med-high                                   High       Med/hi (production cost)
Acquisition
                         SEO          Campaigns,
              SEM               PR     Contests
                                                      Biz
 Social
Networks                                              Dev
                Blogs                  Affiliates
Apps &                                              Direct, Tel,
Widgets                 Email                           TV

          Domains
                          1. ACQUISITION 




                                                    Marketing Channels:
                                                       •  largest-volume (#)
                                                       •  lowest-cost ($)
                                                       •  best-performing (%)


                          Website.com
Acquisition
        Where are users coming from?


Acquisition Methods
 SEO / SEM
 Blogs
 Email
 Social Media &
  Social Networks
 Domains
Activation
                         SEO          Campaigns,
              SEM                PR    Contests        Biz
 Social
Networks                                               Dev
                Blogs                   Affiliates                      Activation Criteria:
Apps &                                               Direct, Tel,
Widgets                 Email                            TV             •  10-30+ seconds
                          1. ACQUISITION 
          Domains                                                       •  2-3+ page views
                                                                        •  3-5+ clicks
                                                                        •  1 key feature usage
                                       Homepage /
                                      Landing Page

                                            Product
                                            Features

                                                                    do LOTS of landing page
                                                                    & A/B tests –
                                                                    make lots of dumb
                                                                    guesses & iterate FAST
                                  Website.com

Recommended for you

29 Growth Hacking Quick Wins
29 Growth Hacking Quick Wins29 Growth Hacking Quick Wins
29 Growth Hacking Quick Wins

The document provides 29 tips for growth hacking and quick wins that companies should be testing, but often aren't. Some of the key tips include measuring customer happiness with Net Promoter Score, creating more targeted landing pages, using paid ads to test headlines and images, removing distracting links from landing pages, and testing different calls to action copy. It encourages testing unconventional approaches to improve conversions and growth.

hotmailmarketingviral
Startup Metrics 4 Pirates (Brazil, April 2011)
Startup Metrics 4 Pirates (Brazil, April 2011)Startup Metrics 4 Pirates (Brazil, April 2011)
Startup Metrics 4 Pirates (Brazil, April 2011)

The document discusses startup metrics and provides a model called AARRR for measuring key metrics. It describes the AARRR model as having 5 steps - Acquisition, Activation, Retention, Referral, and Revenue. It emphasizes the importance of measuring metrics to optimize conversions at each step and determining which marketing channels and features deliver the highest conversions at the lowest cost.

sao paulostartup metricsacquisition
Startup Metrics for Pirates
Startup Metrics for PiratesStartup Metrics for Pirates
Startup Metrics for Pirates

This is a 5-step model for creating a metrics framework for your business & customers, and how to apply it to your product & marketing efforts. The "pirate" part comes from the 5 steps: Acquisition, Activation, Retention, Referral, & Revenue (AARRR!)

Activation
          What do users do on their first visit?

Example Activation Goals
   •  Click on something!
   •  Account sign up / Emails
   •  Referrals / Tell a friend
   •  Widgets / Embeds
   •  Low Bounce Rate

Activation Tips
    •  Less is more
    •  Focus on user experience / usability
    •  Provide incentives & call to actions
    •  Test and iterate continuously
Retention
                                                                              SEO            Campaigns,
Automated emails are simple & easy                                  SEM              PR       Contests       Biz
                                                    Social
retention (but don’t overdo it)                    Networks                                                  Dev
                                                                     Blogs                    Affiliates
•  lifecycle emails @ +3, +7, +30d                Apps &                                                   Direct, Tel,
                                                  Widgets                    Email                             TV
•  status emails weekly/monthly
                                                              Domains
                                                                               1. ACQUISITION 
•  event-based emails as they occur
     BUT:
•  make it easy to unsubscribe
                                           Emails & Alerts                                 Homepage /
                                                                                          Landing Page

                                                                                              Product
                                   Blogs, RSS, 
                                                                    on
                                   News Feeds 
                                                          et   enti                           Features
                                                   3. R
Tip on emails:
•  > 80% or more on SUBJECT LINE
                                               System Events & 
•  < 20% or less on BODY TEXT                Time‐based Features 


                                                                                      Website.com
Retention
                  How do users come back?


Retention Methods
  Automated Emails
   * Track open rate / CTR / Quantity
  RSS / News Feeds
   * Track % viewed / CTR / Quantity
  Widgets / Embeds
   * Track impressions / CTR / Quantity
Referral
                                     SEO          Campaigns,
                           SEM              PR     Contests
                                                                  Biz
           Social
          Networks                                                Dev
                            Blogs                  Affiliates
         Apps &                                                 Direct, Tel,
         Widgets                    Email                           TV                  Viral 

                   Domains
                                      1. ACQUISITION                                   Loops 




                                                                                                    Emails &
                                                                                                    widgets
        Emails & Alerts                             Homepage /
                                                   Landing Page
                                                                                       Affiliates, 
                                                          Product                      Contests 
Blogs, RSS,                       n
News Feeds 
                     e     tentio                         Features
                3. R

                                                                               Focus on driving referrals
            System Events & 
          Time‐based Features 
                                                                               *after* users have a
                                                                               “happy�� experience;
                                                  Website.com                   avg score >= 8 out of 10

Recommended for you

Ultimate Guide to Funnel Optimization
Ultimate Guide to Funnel OptimizationUltimate Guide to Funnel Optimization
Ultimate Guide to Funnel Optimization

The document provides tips and strategies for optimizing the user funnel, from acquiring first users to optimizing retention. It emphasizes testing optimizations through small experiments and using data to identify bottlenecks. Key recommendations include focusing first on learning rather than the funnel, using blogs and social media to acquire early users, and segmenting users to improve activation, onboarding and retention.

internet marketingfunnel optimizationacquisition
#GrowthDeck - Andrew Chen AMA by GrowthHackers
#GrowthDeck - Andrew Chen AMA by GrowthHackers#GrowthDeck - Andrew Chen AMA by GrowthHackers
#GrowthDeck - Andrew Chen AMA by GrowthHackers

GrowthHackers holds weekly AMA (Ask Me Anything) sessions with Growth experts from around the world. Andrew Chen a writer, entrepreneur and investor focused on mobile products, metrics and user growth. He has been an advisor to companies like Angelist, Product Hunt and Dropbox. Find more great growth resources on GrowthHackers.com. Join the community and have your own questions answered by professionals like Andrew today. Growthhackers.com/AMA

growth hackinggrowthhackersgrowth deck
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...

1. The document discusses strategies for building and operating effective growth marketing teams, including building engineering-heavy teams, separating traditional marketing, and implementing an experimentation framework. 2. It notes that growth teams take more risks than product teams and emphasize a high pace of experimentation over individual successes or failures. 3. Metrics like click-through rates become less useful over time, so the document advocates keeping revenue forecasting as the single key metric to evaluate growth team priorities, impact, and resource allocation.

saastrsaastr scaleguillaume cabane
Referral
          How do users refer others?

Referral Methods
 Send to Friend:
  Email / IM
 Social Media
 Widgets / Embeds
 Affiliates
Referral
                       Viral Growth Factor

  Viral Growth Factor = X * Y * Z
     X = % of users who invite other people
     Y = average # of people that they invited
     Z = % of users who accepted an invitation




A viral growth factor > 1 means an exponential organic user acquisition.
Revenue
                                        SEO          Campaigns,
                           SEM                 PR     Contests          Biz
           Social
          Networks                                                      Dev
                               Blogs                  Affiliates
         Apps &                                                       Direct, Tel,
         Widgets                       Email                              TV

                   Domains
                                         1. ACQUISITION                                         Viral 
                                                                                               Loops 




        Emails & Alerts                                Homepage /                                           Emails &
                                                                                                            widgets
                                                      Landing Page

                                                             Product
Blogs, RSS, 
                                    on                                                         Affiliates, 
News Feeds 
                     e     t   enti                          Features                          Contests 
                3. R

                                                    Ads, Lead Gen,                   Biz Dev
            System Events &                         Subscriptions, 
          Time‐based Features 
                                                     ECommerce 

       This is the part *you*                        Website.com
       still have to figure out…
       (we don’t know jack
       about your business)
Revenue
                How do you make money?


Revenue Tips
  •    Don’t rely on AdSense
  •    Start Free -> Go Freemium
  •    Subscription / Recurring transactions
  •    Qualify your customers -> Lead generation (arbitrage)
  •    Sell something! (physical or virtual)

Recommended for you

11 - PROPOSTA COMERCIAL.pptx
11 - PROPOSTA COMERCIAL.pptx11 - PROPOSTA COMERCIAL.pptx
11 - PROPOSTA COMERCIAL.pptx

Apresentação de proposta comercial, para oferecer serviços gestão de tráfego pago como google ads e facebook ads

marketingsocial mediaservices
WhatsApp and the future of digital marketing
WhatsApp and the future of digital marketingWhatsApp and the future of digital marketing
WhatsApp and the future of digital marketing

How businesses in Brazil are using WhatsApp in creative ways and how this translates to the rest of the world. Read more about it here: https://medium.com/@fernandasaboia/in-digital-marketing-whatsapp-is-fueling-a-global-trend-45a734835148 This was presented at SxSW 2016.

marketingwhatsappsxsw
Growth Hacking Workshop: AAU
Growth Hacking Workshop: AAUGrowth Hacking Workshop: AAU
Growth Hacking Workshop: AAU

Slides to the growth hacking workshop I recently gave for AAU students in Prague. We covered the Lean Canvas, getting to product-market fit, Wow! moment, growth marketing, and the analytics you should be focused on.

growth marketinggrowth hackinggrowth hacker
AARRR!
  Any Questions, Ye Scurvy Dogs?


Additional References:
•  “Influence: The Psychology of Persuasion”, Robert Cialdini (book)
•  “Putting the Fun in Functional”, Amy Jo Kim (etech 2006 preso)
•  “Futuristic Play”, Andrew Chen (blog)
•  “Don’t Make Me Think”, Steve Krug (book)
•  “A Theory of Fun”, Raph Koster (book, website)
Dave McClure, Master of 500 Hats
         http://500hats.typepad.com/
           http://www.500hats.com/
      http://slideshare.net/dmc500hats/

Hiten Shah, CrazyEgg / ACS / KISSmetrics
             http://crazyegg.com
              http://acsseo.com
           http://KISSmetrics.com
Acquisition
                     Keyword Vocabulary


Top 10 - 100 words
    •  Your Brand / Products
    •  Customer Needs / Benefits
    •  Competitor’s Brand / Products
    •  Semantic Equivalents
    •  Misspellings

Things to analyze
    •  Sources
    •  Volume
    •  Cost
    •  Conversion
Acquisition
         Where are users coming from?



Key Metrics to Track           Example
   Quantity (#)
   Cost ($)
   Conversions (%)

Recommended for you

Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO
Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMOMarketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO
Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO

Carly Brantz, CMO of DigitalOcean, discusses how to cultivate happiness when marketing to developers. She outlines four key principles: 1) provide value to your community through tutorials, Q&As, and community support, 2) prioritize simplicity in the customer journey, 3) stay agile and meet customers' needs as their needs change, and 4) center growth around helping customers build successful products and businesses. The goal is to make developers happy at each stage from awareness to conversion to long-term success.

[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...
[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...
[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...

The document discusses building a growth process for a company. It advocates focusing first on establishing a repeatable process for experimentation and growth, rather than individual tactics. The process involves setting goals, brainstorming growth ideas, prioritizing experiments, testing hypotheses through minimum viable tests, implementing experiments, analyzing results, and systematizing successful experiments. Establishing this type of process allows a company to continuously run experiments, learn, and scale growth over time through an organized and data-driven approach.

#500distrowmd2014
Startupmetrics101aarrr
Startupmetrics101aarrrStartupmetrics101aarrr
Startupmetrics101aarrr

The document provides an overview of startup metrics using the AARRR framework. It discusses how to measure key metrics around user acquisition, activation, retention, referral, and revenue. For each stage, it outlines example metrics to track, tools to use, and tips for improving performance. The goal is to help startups understand their customer lifecycle and focus on metrics that provide actionable insights to optimize their business model.

Acquisition
Tools
   Google Analytics (web analytics)
        google.com/analytics
   Google Keyword Tool (keyword research tool)
        adwords.google.com/select/KeywordToolExternal
   SEO Book Tools (SEO related tools)
        tools.seobook.com


Resources
   SEO Book Blog
        seobook.com/blog
   The Social Media Manual: Read Before You Play
        searchengineland.com/071120-144401.php
   Strategies to ruthlessly acquire users
        andrewchen.typepad.com/andrew_chens_blog/2007/04/10_obvious_stra.html
Activation
        What do users do on their first visit?
Key Metrics to Track
   Pages per visit
   Time on site
   Conversions




                             Before              After
Activation
Tools
   Crazy Egg (Visual Click Mapping)
        crazyegg.com
   Google Website Optimizer (A/B & Multivariate Testing)
        google.com/websiteoptimizer
   Marketo.com (B2B Lead Generation Management)
        marketo.com


Resources
   Experimentation and Testing: A Primer
        kaushik.net/avinash/2005/05/experimentation-and-testing-a-primer.html
   Landing Page Tutorials and Case Studies
        copyblogger.com/landing-pages/
   101 Easy Easy to use Google Website Optimizer
        conversion-rate-experts.com/articles/101-google-website-optimizer-tips/
Retention
                 How do users come back?

Example Retention Goals
   •  1 - 3+ visits per month
   •  20% open rate / 2% CTR
   •  High deliverability / Low spam rating
   •  Long customer life cycle / Low decay
   •  Identify fanatics and cheerleaders

Retention Tips
   •  Email is simple and it works
   •  BUT make unsubscribe easy
   •  80% subject line / 20% body text
   •  ACTUALLY 99% subject line / 1% body text
   •  Fanatics = virality + affiliate channel (bloggers?)

Recommended for you

Metrics - Hands On
Metrics - Hands OnMetrics - Hands On
Metrics - Hands On

This document discusses metrics for product marketing and management. It introduces the AARRR framework for understanding the customer lifecycle, which stands for Acquisition, Activation, Retention, Referral, and Revenue. Each step of the lifecycle is defined. The document also provides examples of conversion metrics and percentages at different stages, and discusses qualitative and quantitative measurement approaches. It emphasizes testing marketing channels and features to improve conversion rates.

metricsstartup company
Metrics-Driven Marketing Strategy
Metrics-Driven Marketing StrategyMetrics-Driven Marketing Strategy
Metrics-Driven Marketing Strategy

Metrics-oriented approach on how to design [internet] marketing strategy, how to select customer acquisition channels. Plus a little bit on product strategy too.

Dave McClure - Designing Marketing Plans
Dave McClure - Designing Marketing PlansDave McClure - Designing Marketing Plans
Dave McClure - Designing Marketing Plans

This document discusses metrics-driven marketing strategies and focuses on three key factors for marketing channels: volume, cost, and conversion. It emphasizes measuring conversion as deep down the conversion funnel as possible and estimating customer lifecycle, conversion, and revenue potential when designing marketing plans. Three scenarios are presented as examples to brainstorm marketing channel strategies based on factors like target customers, customer lifetime value, company funding, and marketing budgets.

Retention
               How do users come back?

Key Metrics to Track                Example
     Source
     Quantity
     Conversions
     Visitor Loyalty
     Session Length
Retention
Tools
   Campaign Monitor / MailChimp (email newsletter software)
        campaignmonitor.com / mailchimp.com
   TriggerMail (site-centric email management)
        triggermail.net
   Litmus (email and website design testing - clients / browsers)
        litmusapp.com


Resources
   30 free HTML email templates
        campaignmonitor.com/resources/templates.aspx
   Best Practices in Writing Email Subject Lines
        mailchimp.com/resources/best-practices-in-writing-email-subject-lines.phtml
   Learning Viral: Viral Emails of Tagged.com
        okdork.com/2008/04/10/learning-viral-studying-taggedcom/
Referral
Tools
   Gigya (social media distribution & tracking tool)
        gigya.com
   ShareThis / AddThis (sharing buttons)
        sharethis.com / addthis.com
   GetMyContacts (PHP contacts importing & invitation software)
        getmycontacts.com


Resources
   Seven Ways to GO VIRAL
        lsvp.wordpress.com/2007/03/02/seven-ways-to-go-viral/
   What’s your viral loop? Understanding the engine of adoption
        andrewchen.typepad.com/andrew_chens_blog/2007/07/whats-your-vira.html
   Metrics: Where Users Come From
        slideshare.net/guest2968b8/rockyou-snap-summit-32508

More Related Content

What's hot

You're Too Focused on Product/Market Fit - Brian Balfour at SaaSFest 2016
You're Too Focused on Product/Market Fit - Brian Balfour at SaaSFest 2016You're Too Focused on Product/Market Fit - Brian Balfour at SaaSFest 2016
You're Too Focused on Product/Market Fit - Brian Balfour at SaaSFest 2016
Price Intelligently
 
12 Steps to Effective Growth Hacking (www.wepullthetrigger.com)
12 Steps to Effective Growth Hacking (www.wepullthetrigger.com)12 Steps to Effective Growth Hacking (www.wepullthetrigger.com)
12 Steps to Effective Growth Hacking (www.wepullthetrigger.com)
Trigger
 
Startup Metrics For Scottish Pirates (AARRR!) v1.3
Startup Metrics For Scottish Pirates (AARRR!) v1.3Startup Metrics For Scottish Pirates (AARRR!) v1.3
Startup Metrics For Scottish Pirates (AARRR!) v1.3
Dave McClure
 
Startup Metrics for Pirates (FOWA/Miami, Feb 2009)
Startup Metrics for Pirates (FOWA/Miami, Feb 2009)Startup Metrics for Pirates (FOWA/Miami, Feb 2009)
Startup Metrics for Pirates (FOWA/Miami, Feb 2009)
Dave McClure
 
Growth Hacking / Marketing 101: It's about process
Growth Hacking / Marketing 101: It's about processGrowth Hacking / Marketing 101: It's about process
Growth Hacking / Marketing 101: It's about process
Ruben Hamilius
 
Growth Hacking for Startups
Growth Hacking for StartupsGrowth Hacking for Startups
Growth Hacking for Startups
Andy Young
 
Outbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flowOutbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flow
David Skok
 
Building a Growth Model to Drive Your Startup
Building a Growth Model to Drive Your StartupBuilding a Growth Model to Drive Your Startup
Building a Growth Model to Drive Your Startup
Andy Young
 
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash Course
David Fallarme
 
29 Growth Hacking Quick Wins
29 Growth Hacking Quick Wins29 Growth Hacking Quick Wins
29 Growth Hacking Quick Wins
Mattan Griffel
 
Startup Metrics 4 Pirates (Brazil, April 2011)
Startup Metrics 4 Pirates (Brazil, April 2011)Startup Metrics 4 Pirates (Brazil, April 2011)
Startup Metrics 4 Pirates (Brazil, April 2011)
Dave McClure
 
Startup Metrics for Pirates
Startup Metrics for PiratesStartup Metrics for Pirates
Startup Metrics for Pirates
Dave McClure
 
Ultimate Guide to Funnel Optimization
Ultimate Guide to Funnel OptimizationUltimate Guide to Funnel Optimization
Ultimate Guide to Funnel Optimization
Sean Johnson
 
#GrowthDeck - Andrew Chen AMA by GrowthHackers
#GrowthDeck - Andrew Chen AMA by GrowthHackers#GrowthDeck - Andrew Chen AMA by GrowthHackers
#GrowthDeck - Andrew Chen AMA by GrowthHackers
GrowthHackers
 
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...
saastr
 
11 - PROPOSTA COMERCIAL.pptx
11 - PROPOSTA COMERCIAL.pptx11 - PROPOSTA COMERCIAL.pptx
11 - PROPOSTA COMERCIAL.pptx
FalaPriih
 
WhatsApp and the future of digital marketing
WhatsApp and the future of digital marketingWhatsApp and the future of digital marketing
WhatsApp and the future of digital marketing
Fernanda Saboia
 
Growth Hacking Workshop: AAU
Growth Hacking Workshop: AAUGrowth Hacking Workshop: AAU
Growth Hacking Workshop: AAU
Mark Andersen
 
Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO
Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMOMarketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO
Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO
saastr
 
[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...
[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...
[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...
500 Startups
 

What's hot (20)

You're Too Focused on Product/Market Fit - Brian Balfour at SaaSFest 2016
You're Too Focused on Product/Market Fit - Brian Balfour at SaaSFest 2016You're Too Focused on Product/Market Fit - Brian Balfour at SaaSFest 2016
You're Too Focused on Product/Market Fit - Brian Balfour at SaaSFest 2016
 
12 Steps to Effective Growth Hacking (www.wepullthetrigger.com)
12 Steps to Effective Growth Hacking (www.wepullthetrigger.com)12 Steps to Effective Growth Hacking (www.wepullthetrigger.com)
12 Steps to Effective Growth Hacking (www.wepullthetrigger.com)
 
Startup Metrics For Scottish Pirates (AARRR!) v1.3
Startup Metrics For Scottish Pirates (AARRR!) v1.3Startup Metrics For Scottish Pirates (AARRR!) v1.3
Startup Metrics For Scottish Pirates (AARRR!) v1.3
 
Startup Metrics for Pirates (FOWA/Miami, Feb 2009)
Startup Metrics for Pirates (FOWA/Miami, Feb 2009)Startup Metrics for Pirates (FOWA/Miami, Feb 2009)
Startup Metrics for Pirates (FOWA/Miami, Feb 2009)
 
Growth Hacking / Marketing 101: It's about process
Growth Hacking / Marketing 101: It's about processGrowth Hacking / Marketing 101: It's about process
Growth Hacking / Marketing 101: It's about process
 
Growth Hacking for Startups
Growth Hacking for StartupsGrowth Hacking for Startups
Growth Hacking for Startups
 
Outbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flowOutbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flow
 
Building a Growth Model to Drive Your Startup
Building a Growth Model to Drive Your StartupBuilding a Growth Model to Drive Your Startup
Building a Growth Model to Drive Your Startup
 
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash Course
 
29 Growth Hacking Quick Wins
29 Growth Hacking Quick Wins29 Growth Hacking Quick Wins
29 Growth Hacking Quick Wins
 
Startup Metrics 4 Pirates (Brazil, April 2011)
Startup Metrics 4 Pirates (Brazil, April 2011)Startup Metrics 4 Pirates (Brazil, April 2011)
Startup Metrics 4 Pirates (Brazil, April 2011)
 
Startup Metrics for Pirates
Startup Metrics for PiratesStartup Metrics for Pirates
Startup Metrics for Pirates
 
Ultimate Guide to Funnel Optimization
Ultimate Guide to Funnel OptimizationUltimate Guide to Funnel Optimization
Ultimate Guide to Funnel Optimization
 
#GrowthDeck - Andrew Chen AMA by GrowthHackers
#GrowthDeck - Andrew Chen AMA by GrowthHackers#GrowthDeck - Andrew Chen AMA by GrowthHackers
#GrowthDeck - Andrew Chen AMA by GrowthHackers
 
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...
The Playbook to Running Growth Experiments at Scale with Ex Machina Founder G...
 
11 - PROPOSTA COMERCIAL.pptx
11 - PROPOSTA COMERCIAL.pptx11 - PROPOSTA COMERCIAL.pptx
11 - PROPOSTA COMERCIAL.pptx
 
WhatsApp and the future of digital marketing
WhatsApp and the future of digital marketingWhatsApp and the future of digital marketing
WhatsApp and the future of digital marketing
 
Growth Hacking Workshop: AAU
Growth Hacking Workshop: AAUGrowth Hacking Workshop: AAU
Growth Hacking Workshop: AAU
 
Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO
Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMOMarketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO
Marketing to Developers: Why Happy is Our Hack with DigitalOcean's CMO
 
[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...
[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...
[500DISTRO] The Scientific Method: How to Design & Track Viral Growth Experim...
 

Similar to Startup Metrics (Ignite Velocity)

Startupmetrics101aarrr
Startupmetrics101aarrrStartupmetrics101aarrr
Startupmetrics101aarrr
Todd Lewis
 
Metrics - Hands On
Metrics - Hands OnMetrics - Hands On
Metrics - Hands On
Thanos Polychronakis
 
Metrics-Driven Marketing Strategy
Metrics-Driven Marketing StrategyMetrics-Driven Marketing Strategy
Metrics-Driven Marketing Strategy
Dave McClure
 
Dave McClure - Designing Marketing Plans
Dave McClure - Designing Marketing PlansDave McClure - Designing Marketing Plans
Dave McClure - Designing Marketing Plans
StanFan
 
Startup Metrics for Pirates (SeedCamp 2008)
Startup Metrics for Pirates (SeedCamp 2008)Startup Metrics for Pirates (SeedCamp 2008)
Startup Metrics for Pirates (SeedCamp 2008)
Dave McClure
 
Startup Metrics For Pirates: AARRR! (Startonomics SF Oct 2008)
Startup Metrics For Pirates: AARRR! (Startonomics SF Oct 2008)Startup Metrics For Pirates: AARRR! (Startonomics SF Oct 2008)
Startup Metrics For Pirates: AARRR! (Startonomics SF Oct 2008)
Dave McClure
 
Startup Metrics for Pirates (Sept 2012)
Startup Metrics for Pirates (Sept 2012)Startup Metrics for Pirates (Sept 2012)
Startup Metrics for Pirates (Sept 2012)
Dave McClure
 
Startup Metrics for Pirates (Nov 2010)
Startup Metrics for Pirates (Nov 2010)Startup Metrics for Pirates (Nov 2010)
Startup Metrics for Pirates (Nov 2010)
Dave McClure
 
Startup Metrics 4 Pirates (May 2010)
Startup Metrics 4 Pirates (May 2010)Startup Metrics 4 Pirates (May 2010)
Startup Metrics 4 Pirates (May 2010)
Dave McClure
 
Startup Metrics for Pirates (Startonomics Hawaii Nov 2009)
Startup Metrics for Pirates (Startonomics Hawaii Nov 2009)Startup Metrics for Pirates (Startonomics Hawaii Nov 2009)
Startup Metrics for Pirates (Startonomics Hawaii Nov 2009)
Dave McClure
 
Startup Metrics 4 Pirates (DogPatch Labs, Boston, March 2010)
Startup Metrics 4 Pirates (DogPatch Labs, Boston, March 2010)Startup Metrics 4 Pirates (DogPatch Labs, Boston, March 2010)
Startup Metrics 4 Pirates (DogPatch Labs, Boston, March 2010)
Dave McClure
 
Startup Metrics for Pirates (Sept 2010, Vancouver)
Startup Metrics for Pirates (Sept 2010, Vancouver)Startup Metrics for Pirates (Sept 2010, Vancouver)
Startup Metrics for Pirates (Sept 2010, Vancouver)
Dave McClure
 
Startup Metrics 4 Pirates (Montreal, May 2010)
Startup Metrics 4 Pirates (Montreal, May 2010)Startup Metrics 4 Pirates (Montreal, May 2010)
Startup Metrics 4 Pirates (Montreal, May 2010)
Dave McClure
 
Startup Metrics for Pirates (Twiistup, Jan 2010)
Startup Metrics for Pirates (Twiistup, Jan 2010)Startup Metrics for Pirates (Twiistup, Jan 2010)
Startup Metrics for Pirates (Twiistup, Jan 2010)
Dave McClure
 
Startup Metrics for Pirates: AARRR! (Startonomics SF 2008)
Startup Metrics for Pirates: AARRR! (Startonomics SF 2008)Startup Metrics for Pirates: AARRR! (Startonomics SF 2008)
Startup Metrics for Pirates: AARRR! (Startonomics SF 2008)
Dealmaker Media
 
Startup Metrics for Pirates (Chicago, Aug 2010)
Startup Metrics for Pirates (Chicago, Aug 2010)Startup Metrics for Pirates (Chicago, Aug 2010)
Startup Metrics for Pirates (Chicago, Aug 2010)
Dave McClure
 
SaaS and the quest for freemium
SaaS and the quest for freemiumSaaS and the quest for freemium
SaaS and the quest for freemium
Kelly Schwedland
 
How to be a Web 2.0 Metrics Jedi (Web 2.0 Expo, April 2009)
How to be a Web 2.0 Metrics Jedi  (Web 2.0 Expo, April 2009)How to be a Web 2.0 Metrics Jedi  (Web 2.0 Expo, April 2009)
How to be a Web 2.0 Metrics Jedi (Web 2.0 Expo, April 2009)
Dan Olsen
 
Startup Metrics for Pirates (SF, Jan 2010)
Startup Metrics for Pirates (SF, Jan 2010)Startup Metrics for Pirates (SF, Jan 2010)
Startup Metrics for Pirates (SF, Jan 2010)
Dave McClure
 
Startup Metrics 4 Pirates (July 2010)
Startup Metrics 4 Pirates (July 2010)Startup Metrics 4 Pirates (July 2010)
Startup Metrics 4 Pirates (July 2010)
Dave McClure
 

Similar to Startup Metrics (Ignite Velocity) (20)

Startupmetrics101aarrr
Startupmetrics101aarrrStartupmetrics101aarrr
Startupmetrics101aarrr
 
Metrics - Hands On
Metrics - Hands OnMetrics - Hands On
Metrics - Hands On
 
Metrics-Driven Marketing Strategy
Metrics-Driven Marketing StrategyMetrics-Driven Marketing Strategy
Metrics-Driven Marketing Strategy
 
Dave McClure - Designing Marketing Plans
Dave McClure - Designing Marketing PlansDave McClure - Designing Marketing Plans
Dave McClure - Designing Marketing Plans
 
Startup Metrics for Pirates (SeedCamp 2008)
Startup Metrics for Pirates (SeedCamp 2008)Startup Metrics for Pirates (SeedCamp 2008)
Startup Metrics for Pirates (SeedCamp 2008)
 
Startup Metrics For Pirates: AARRR! (Startonomics SF Oct 2008)
Startup Metrics For Pirates: AARRR! (Startonomics SF Oct 2008)Startup Metrics For Pirates: AARRR! (Startonomics SF Oct 2008)
Startup Metrics For Pirates: AARRR! (Startonomics SF Oct 2008)
 
Startup Metrics for Pirates (Sept 2012)
Startup Metrics for Pirates (Sept 2012)Startup Metrics for Pirates (Sept 2012)
Startup Metrics for Pirates (Sept 2012)
 
Startup Metrics for Pirates (Nov 2010)
Startup Metrics for Pirates (Nov 2010)Startup Metrics for Pirates (Nov 2010)
Startup Metrics for Pirates (Nov 2010)
 
Startup Metrics 4 Pirates (May 2010)
Startup Metrics 4 Pirates (May 2010)Startup Metrics 4 Pirates (May 2010)
Startup Metrics 4 Pirates (May 2010)
 
Startup Metrics for Pirates (Startonomics Hawaii Nov 2009)
Startup Metrics for Pirates (Startonomics Hawaii Nov 2009)Startup Metrics for Pirates (Startonomics Hawaii Nov 2009)
Startup Metrics for Pirates (Startonomics Hawaii Nov 2009)
 
Startup Metrics 4 Pirates (DogPatch Labs, Boston, March 2010)
Startup Metrics 4 Pirates (DogPatch Labs, Boston, March 2010)Startup Metrics 4 Pirates (DogPatch Labs, Boston, March 2010)
Startup Metrics 4 Pirates (DogPatch Labs, Boston, March 2010)
 
Startup Metrics for Pirates (Sept 2010, Vancouver)
Startup Metrics for Pirates (Sept 2010, Vancouver)Startup Metrics for Pirates (Sept 2010, Vancouver)
Startup Metrics for Pirates (Sept 2010, Vancouver)
 
Startup Metrics 4 Pirates (Montreal, May 2010)
Startup Metrics 4 Pirates (Montreal, May 2010)Startup Metrics 4 Pirates (Montreal, May 2010)
Startup Metrics 4 Pirates (Montreal, May 2010)
 
Startup Metrics for Pirates (Twiistup, Jan 2010)
Startup Metrics for Pirates (Twiistup, Jan 2010)Startup Metrics for Pirates (Twiistup, Jan 2010)
Startup Metrics for Pirates (Twiistup, Jan 2010)
 
Startup Metrics for Pirates: AARRR! (Startonomics SF 2008)
Startup Metrics for Pirates: AARRR! (Startonomics SF 2008)Startup Metrics for Pirates: AARRR! (Startonomics SF 2008)
Startup Metrics for Pirates: AARRR! (Startonomics SF 2008)
 
Startup Metrics for Pirates (Chicago, Aug 2010)
Startup Metrics for Pirates (Chicago, Aug 2010)Startup Metrics for Pirates (Chicago, Aug 2010)
Startup Metrics for Pirates (Chicago, Aug 2010)
 
SaaS and the quest for freemium
SaaS and the quest for freemiumSaaS and the quest for freemium
SaaS and the quest for freemium
 
How to be a Web 2.0 Metrics Jedi (Web 2.0 Expo, April 2009)
How to be a Web 2.0 Metrics Jedi  (Web 2.0 Expo, April 2009)How to be a Web 2.0 Metrics Jedi  (Web 2.0 Expo, April 2009)
How to be a Web 2.0 Metrics Jedi (Web 2.0 Expo, April 2009)
 
Startup Metrics for Pirates (SF, Jan 2010)
Startup Metrics for Pirates (SF, Jan 2010)Startup Metrics for Pirates (SF, Jan 2010)
Startup Metrics for Pirates (SF, Jan 2010)
 
Startup Metrics 4 Pirates (July 2010)
Startup Metrics 4 Pirates (July 2010)Startup Metrics 4 Pirates (July 2010)
Startup Metrics 4 Pirates (July 2010)
 

More from Dave McClure

How to VC: Creating a VC fund portfolio model
How to VC: Creating a VC fund portfolio modelHow to VC: Creating a VC fund portfolio model
How to VC: Creating a VC fund portfolio model
Dave McClure
 
VC Marketing and Branding Strategies
VC Marketing and Branding StrategiesVC Marketing and Branding Strategies
VC Marketing and Branding Strategies
Dave McClure
 
The Helpful VC (June 2019)
The Helpful VC (June 2019)The Helpful VC (June 2019)
The Helpful VC (June 2019)
Dave McClure
 
Skip the J-Curve: An Intro to Venture Capital Secondary
Skip the J-Curve: An Intro to Venture Capital SecondarySkip the J-Curve: An Intro to Venture Capital Secondary
Skip the J-Curve: An Intro to Venture Capital Secondary
Dave McClure
 
Tech and Venture Capital in the Time of Corona
Tech and Venture Capital in the Time of Corona Tech and Venture Capital in the Time of Corona
Tech and Venture Capital in the Time of Corona
Dave McClure
 
The Helpful VC
The Helpful VC The Helpful VC
The Helpful VC
Dave McClure
 
Bringing Silicon Valley to LatAm: Startup Ecosystems & Investment
 Bringing Silicon Valley to LatAm: Startup Ecosystems & Investment Bringing Silicon Valley to LatAm: Startup Ecosystems & Investment
Bringing Silicon Valley to LatAm: Startup Ecosystems & Investment
Dave McClure
 
Building #500STRONG
Building #500STRONGBuilding #500STRONG
Building #500STRONG
Dave McClure
 
Take a Walk on the Dark Side: Branding for Startups & Sith Lords
Take a Walk on the Dark Side: Branding for Startups & Sith LordsTake a Walk on the Dark Side: Branding for Startups & Sith Lords
Take a Walk on the Dark Side: Branding for Startups & Sith Lords
Dave McClure
 
Startup & VC Tech Trends
Startup & VC Tech Trends Startup & VC Tech Trends
Startup & VC Tech Trends
Dave McClure
 
Farming Unicorns: Building Startup & Investor Ecosystems for Emerging Markets
Farming Unicorns: Building Startup & Investor Ecosystems for Emerging MarketsFarming Unicorns: Building Startup & Investor Ecosystems for Emerging Markets
Farming Unicorns: Building Startup & Investor Ecosystems for Emerging Markets
Dave McClure
 
Farming Unicorns in Emerging Markets (Dubai, Oct 2016) #Gitex
Farming Unicorns in Emerging Markets (Dubai, Oct 2016) #GitexFarming Unicorns in Emerging Markets (Dubai, Oct 2016) #Gitex
Farming Unicorns in Emerging Markets (Dubai, Oct 2016) #Gitex
Dave McClure
 
The Unicorn Hedge: Why Are Corporations Buying Unicorns? (Madrid, Oct 2016)
The Unicorn Hedge: Why Are Corporations Buying Unicorns? (Madrid, Oct 2016)The Unicorn Hedge: Why Are Corporations Buying Unicorns? (Madrid, Oct 2016)
The Unicorn Hedge: Why Are Corporations Buying Unicorns? (Madrid, Oct 2016)
Dave McClure
 
Farming Unicorns: Building Startup & Investor Ecosystems
Farming Unicorns: Building Startup & Investor EcosystemsFarming Unicorns: Building Startup & Investor Ecosystems
Farming Unicorns: Building Startup & Investor Ecosystems
Dave McClure
 
500 Startups #Batch17 #DemoDay: "Beauty and the GEEK"
500 Startups #Batch17 #DemoDay: "Beauty and the GEEK"500 Startups #Batch17 #DemoDay: "Beauty and the GEEK"
500 Startups #Batch17 #DemoDay: "Beauty and the GEEK"
Dave McClure
 
Farming Unicorns: Building Startup & Investor Ecosystems (Stanford, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Stanford, June 2016)Farming Unicorns: Building Startup & Investor Ecosystems (Stanford, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Stanford, June 2016)
Dave McClure
 
Dinosaurs vs Unicorns aka "Bubble My Ass, All Dinosaurs Gonna Die" (London, J...
Dinosaurs vs Unicorns aka "Bubble My Ass, All Dinosaurs Gonna Die" (London, J...Dinosaurs vs Unicorns aka "Bubble My Ass, All Dinosaurs Gonna Die" (London, J...
Dinosaurs vs Unicorns aka "Bubble My Ass, All Dinosaurs Gonna Die" (London, J...
Dave McClure
 
Farming Unicorns: Building Startup & Investor Ecosystems (Madrid, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Madrid, June 2016)Farming Unicorns: Building Startup & Investor Ecosystems (Madrid, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Madrid, June 2016)
Dave McClure
 
Farming Unicorns: Building Startup & Investor Ecosystems (Dublin, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Dublin, June 2016)Farming Unicorns: Building Startup & Investor Ecosystems (Dublin, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Dublin, June 2016)
Dave McClure
 
500 Startups / Batch 16 Demo Day (Q1/2016 update)
500 Startups / Batch 16 Demo Day (Q1/2016 update)500 Startups / Batch 16 Demo Day (Q1/2016 update)
500 Startups / Batch 16 Demo Day (Q1/2016 update)
Dave McClure
 

More from Dave McClure (20)

How to VC: Creating a VC fund portfolio model
How to VC: Creating a VC fund portfolio modelHow to VC: Creating a VC fund portfolio model
How to VC: Creating a VC fund portfolio model
 
VC Marketing and Branding Strategies
VC Marketing and Branding StrategiesVC Marketing and Branding Strategies
VC Marketing and Branding Strategies
 
The Helpful VC (June 2019)
The Helpful VC (June 2019)The Helpful VC (June 2019)
The Helpful VC (June 2019)
 
Skip the J-Curve: An Intro to Venture Capital Secondary
Skip the J-Curve: An Intro to Venture Capital SecondarySkip the J-Curve: An Intro to Venture Capital Secondary
Skip the J-Curve: An Intro to Venture Capital Secondary
 
Tech and Venture Capital in the Time of Corona
Tech and Venture Capital in the Time of Corona Tech and Venture Capital in the Time of Corona
Tech and Venture Capital in the Time of Corona
 
The Helpful VC
The Helpful VC The Helpful VC
The Helpful VC
 
Bringing Silicon Valley to LatAm: Startup Ecosystems & Investment
 Bringing Silicon Valley to LatAm: Startup Ecosystems & Investment Bringing Silicon Valley to LatAm: Startup Ecosystems & Investment
Bringing Silicon Valley to LatAm: Startup Ecosystems & Investment
 
Building #500STRONG
Building #500STRONGBuilding #500STRONG
Building #500STRONG
 
Take a Walk on the Dark Side: Branding for Startups & Sith Lords
Take a Walk on the Dark Side: Branding for Startups & Sith LordsTake a Walk on the Dark Side: Branding for Startups & Sith Lords
Take a Walk on the Dark Side: Branding for Startups & Sith Lords
 
Startup & VC Tech Trends
Startup & VC Tech Trends Startup & VC Tech Trends
Startup & VC Tech Trends
 
Farming Unicorns: Building Startup & Investor Ecosystems for Emerging Markets
Farming Unicorns: Building Startup & Investor Ecosystems for Emerging MarketsFarming Unicorns: Building Startup & Investor Ecosystems for Emerging Markets
Farming Unicorns: Building Startup & Investor Ecosystems for Emerging Markets
 
Farming Unicorns in Emerging Markets (Dubai, Oct 2016) #Gitex
Farming Unicorns in Emerging Markets (Dubai, Oct 2016) #GitexFarming Unicorns in Emerging Markets (Dubai, Oct 2016) #Gitex
Farming Unicorns in Emerging Markets (Dubai, Oct 2016) #Gitex
 
The Unicorn Hedge: Why Are Corporations Buying Unicorns? (Madrid, Oct 2016)
The Unicorn Hedge: Why Are Corporations Buying Unicorns? (Madrid, Oct 2016)The Unicorn Hedge: Why Are Corporations Buying Unicorns? (Madrid, Oct 2016)
The Unicorn Hedge: Why Are Corporations Buying Unicorns? (Madrid, Oct 2016)
 
Farming Unicorns: Building Startup & Investor Ecosystems
Farming Unicorns: Building Startup & Investor EcosystemsFarming Unicorns: Building Startup & Investor Ecosystems
Farming Unicorns: Building Startup & Investor Ecosystems
 
500 Startups #Batch17 #DemoDay: "Beauty and the GEEK"
500 Startups #Batch17 #DemoDay: "Beauty and the GEEK"500 Startups #Batch17 #DemoDay: "Beauty and the GEEK"
500 Startups #Batch17 #DemoDay: "Beauty and the GEEK"
 
Farming Unicorns: Building Startup & Investor Ecosystems (Stanford, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Stanford, June 2016)Farming Unicorns: Building Startup & Investor Ecosystems (Stanford, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Stanford, June 2016)
 
Dinosaurs vs Unicorns aka "Bubble My Ass, All Dinosaurs Gonna Die" (London, J...
Dinosaurs vs Unicorns aka "Bubble My Ass, All Dinosaurs Gonna Die" (London, J...Dinosaurs vs Unicorns aka "Bubble My Ass, All Dinosaurs Gonna Die" (London, J...
Dinosaurs vs Unicorns aka "Bubble My Ass, All Dinosaurs Gonna Die" (London, J...
 
Farming Unicorns: Building Startup & Investor Ecosystems (Madrid, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Madrid, June 2016)Farming Unicorns: Building Startup & Investor Ecosystems (Madrid, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Madrid, June 2016)
 
Farming Unicorns: Building Startup & Investor Ecosystems (Dublin, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Dublin, June 2016)Farming Unicorns: Building Startup & Investor Ecosystems (Dublin, June 2016)
Farming Unicorns: Building Startup & Investor Ecosystems (Dublin, June 2016)
 
500 Startups / Batch 16 Demo Day (Q1/2016 update)
500 Startups / Batch 16 Demo Day (Q1/2016 update)500 Startups / Batch 16 Demo Day (Q1/2016 update)
500 Startups / Batch 16 Demo Day (Q1/2016 update)
 

Recently uploaded

Globalization strategy for Meesho with respect to Shopee
Globalization strategy for Meesho with respect to ShopeeGlobalization strategy for Meesho with respect to Shopee
Globalization strategy for Meesho with respect to Shopee
AsmitaSinghaRoy1
 
Expert International Executive Recruiters for Global Expansion
Expert International Executive Recruiters for Global ExpansionExpert International Executive Recruiters for Global Expansion
Expert International Executive Recruiters for Global Expansion
Alliance Recruitment Agency - Staffing Agency In California, Esplanade Avenue, Pacifica, CA, USA
 
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital Banking
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital  BankingCheslyn Jacobs- TymeBank: Building Consumer Trust in Digital  Banking
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital Banking
itnewsafrica
 
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait CityAbortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
maishakhanam230
 
Satta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatkaSatta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatka
➑➌➋➑➒➎➑➑➊➍
 
Mandated reporting powerpoint to help with understanding your role
Mandated reporting powerpoint to help with understanding your roleMandated reporting powerpoint to help with understanding your role
Mandated reporting powerpoint to help with understanding your role
khidalgo2
 
JD Euroway Report 2024 : Shocking Revelations
JD Euroway Report 2024 : Shocking RevelationsJD Euroway Report 2024 : Shocking Revelations
JD Euroway Report 2024 : Shocking Revelations
JD Euroway
 
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptxADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
Adani case
 
Transforming the Future of Limo Services.pptx
Transforming the Future of Limo Services.pptxTransforming the Future of Limo Services.pptx
Transforming the Future of Limo Services.pptx
limocaptaincom
 
Importance of Quality Transformations in VUCA World
Importance of Quality Transformations in VUCA WorldImportance of Quality Transformations in VUCA World
Importance of Quality Transformations in VUCA World
Ankur860831
 
Local SEO Strategies: Dominate Local Search with Effective SEO Tactics
Local SEO Strategies: Dominate Local Search with Effective SEO TacticsLocal SEO Strategies: Dominate Local Search with Effective SEO Tactics
Local SEO Strategies: Dominate Local Search with Effective SEO Tactics
Woospers
 
Family/Indoor Entertainment Centers Market: Regulation and Compliance Updates
Family/Indoor Entertainment Centers Market: Regulation and Compliance UpdatesFamily/Indoor Entertainment Centers Market: Regulation and Compliance Updates
Family/Indoor Entertainment Centers Market: Regulation and Compliance Updates
AishwaryaDoiphode3
 
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
David Schmidt
 
Factory Roofing Contractors Chennai.pptx
Factory Roofing Contractors Chennai.pptxFactory Roofing Contractors Chennai.pptx
Factory Roofing Contractors Chennai.pptx
Roofing Contractor
 
Kalyan Panel Chart | 9037164122 | kalyanchart.net
Kalyan Panel Chart | 9037164122 | kalyanchart.netKalyan Panel Chart | 9037164122 | kalyanchart.net
Kalyan Panel Chart | 9037164122 | kalyanchart.net
kalyan chart
 
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdfDEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
unosafeads
 
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
SOFTTECHHUB
 
Pricing sophistication - auto insurance telematics
Pricing sophistication - auto insurance telematicsPricing sophistication - auto insurance telematics
Pricing sophistication - auto insurance telematics
Matteo Carbone
 
Staffan Canback - The 18 Rays of Project Management
Staffan Canback - The 18 Rays of Project ManagementStaffan Canback - The 18 Rays of Project Management
Staffan Canback - The 18 Rays of Project Management
Tellusant, Inc.
 
Credit Card Stats And Trends in 2024- Webpays
Credit Card Stats And Trends in 2024- WebpaysCredit Card Stats And Trends in 2024- Webpays
Credit Card Stats And Trends in 2024- Webpays
itio Innovex Pvt Ltv
 

Recently uploaded (20)

Globalization strategy for Meesho with respect to Shopee
Globalization strategy for Meesho with respect to ShopeeGlobalization strategy for Meesho with respect to Shopee
Globalization strategy for Meesho with respect to Shopee
 
Expert International Executive Recruiters for Global Expansion
Expert International Executive Recruiters for Global ExpansionExpert International Executive Recruiters for Global Expansion
Expert International Executive Recruiters for Global Expansion
 
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital Banking
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital  BankingCheslyn Jacobs- TymeBank: Building Consumer Trust in Digital  Banking
Cheslyn Jacobs- TymeBank: Building Consumer Trust in Digital Banking
 
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait CityAbortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
Abortion pills in Kuwait))௵+918133066128௹Get Cytotec Pills IN Kuwait City
 
Satta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatkaSatta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatka
 
Mandated reporting powerpoint to help with understanding your role
Mandated reporting powerpoint to help with understanding your roleMandated reporting powerpoint to help with understanding your role
Mandated reporting powerpoint to help with understanding your role
 
JD Euroway Report 2024 : Shocking Revelations
JD Euroway Report 2024 : Shocking RevelationsJD Euroway Report 2024 : Shocking Revelations
JD Euroway Report 2024 : Shocking Revelations
 
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptxADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
ADANI WILMAR PREDICTS GROWTH IN ITS SALES VOLUME THIS FISCAL YEAr.pptx
 
Transforming the Future of Limo Services.pptx
Transforming the Future of Limo Services.pptxTransforming the Future of Limo Services.pptx
Transforming the Future of Limo Services.pptx
 
Importance of Quality Transformations in VUCA World
Importance of Quality Transformations in VUCA WorldImportance of Quality Transformations in VUCA World
Importance of Quality Transformations in VUCA World
 
Local SEO Strategies: Dominate Local Search with Effective SEO Tactics
Local SEO Strategies: Dominate Local Search with Effective SEO TacticsLocal SEO Strategies: Dominate Local Search with Effective SEO Tactics
Local SEO Strategies: Dominate Local Search with Effective SEO Tactics
 
Family/Indoor Entertainment Centers Market: Regulation and Compliance Updates
Family/Indoor Entertainment Centers Market: Regulation and Compliance UpdatesFamily/Indoor Entertainment Centers Market: Regulation and Compliance Updates
Family/Indoor Entertainment Centers Market: Regulation and Compliance Updates
 
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
TPH Global Solutions Overview: Successful Strategies for Selling to Mass Merc...
 
Factory Roofing Contractors Chennai.pptx
Factory Roofing Contractors Chennai.pptxFactory Roofing Contractors Chennai.pptx
Factory Roofing Contractors Chennai.pptx
 
Kalyan Panel Chart | 9037164122 | kalyanchart.net
Kalyan Panel Chart | 9037164122 | kalyanchart.netKalyan Panel Chart | 9037164122 | kalyanchart.net
Kalyan Panel Chart | 9037164122 | kalyanchart.net
 
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdfDEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
 
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
The AI-Powered Side Hustle Transforming Lives: A Dad's Journey to Financial S...
 
Pricing sophistication - auto insurance telematics
Pricing sophistication - auto insurance telematicsPricing sophistication - auto insurance telematics
Pricing sophistication - auto insurance telematics
 
Staffan Canback - The 18 Rays of Project Management
Staffan Canback - The 18 Rays of Project ManagementStaffan Canback - The 18 Rays of Project Management
Staffan Canback - The 18 Rays of Project Management
 
Credit Card Stats And Trends in 2024- Webpays
Credit Card Stats And Trends in 2024- WebpaysCredit Card Stats And Trends in 2024- Webpays
Credit Card Stats And Trends in 2024- Webpays
 

Startup Metrics (Ignite Velocity)

  • 1. Startup Metrics for Pirates •  Acquisition: users come to site from various channels •  Activation: users enjoy 1st visit: quot;happy” experience •  Retention: users come back, visit site multiple times •  Referral: users like product enough to refer others •  Revenue: users conduct some monetization behavior AARRR! Dave McClure, Master of 500 Hats http://500hats.typepad.com/ http://www.500hats.com/ http://slideshare.net/dmc500hats/
  • 2. AARRR!: 5-Step Startup Metrics Model SEO Campaigns, SEM PR Contests Biz Social Networks Dev Blogs Affiliates Apps & Direct, Tel, Widgets Email TV Domains 1. ACQUISITION  Viral  Loops  Emails & Alerts  Homepage / Emails & widgets Landing Page Product Blogs, RSS,  on Affiliates,  News Feeds  e t enti Features Contests  3. R Ads, Lead Gen,  Biz Dev System Events &  Subscriptions,  Time‐based Features  ECommerce  Website.com
  • 3. Why Be a Web 2.0 Entrepreneur? •  Low Cost •  Lots of Users •  Online Advertising / E-Commerce •  Online Metrics •  It’s Cool. •  Make MONEY.
  • 4. Q: What’s My Business Model? Can be one of the following: 1.  Get Users (= Acquisition, Referral) 2.  Drive Usage (= Activation, Retention) 3.  Make Money (= Revenue*) * ideally profitable revenue Note: eventually need to turn Users/Usage -> Money
  • 5. Role: Founder/CEO Q: Which Metrics? Why? A: Focus on Critical Few Actionable Metrics (if you don’t use the metric to make a decision, it’s not actionable) •  Hypothesize Customer Lifecycle •  Target ~3-5 Conversion Metrics (tip: Less = More) •  Test, Measure, Iterate to Improve •  Delegate Each Key Metric to someone to OWN
  • 6. Role: Product / Engineering Q: What to Build? Why? A: Build Features that Increase Conversion •  Wireframes = Conversion Steps •  Measure, A/B Test, Iterate FAST (daily/weekly) •  Optimize for Conversion Improvement –  80% on existing feature optimization –  20% on new feature development
  • 7. Example Conversion Metrics (note: *not* actuals… your mileage may vary) Category Conversion Status Conv % Est. Value Acquisition Visit Site 100% $.01 (or landing page, or external widget) Acquisition Doesn't Abandon 70% $.05 (views 2+ pages, stays 10+ sec, 2+ clicks) Activation Happy 1st Visit 30% $.25 (views X pages, stays Y sec, Z clicks) Activation Email/Blog/RSS/Widget/Acct Signup 5% $2 (anything that could lead to repeat visit) Retention Length of Session / # of Clicks 10% $1 (length/intensity of engaged visit, >180s) Retention Email Open/ RSS view -> Click/Repeat Visit 3% $5 (3+ visits in first 30 days) Referral Refer 1+ users who visit site 2% $1 Referral Refer 10+ users who activate 0.2% $10 Revenue User generates minimum revenue 2% $5 Revenue User generates break-even revenue 1% $25
  • 8. Role: Marketing / Sales Q: What channels? Which users? Why? A: High Volume (#), Low Cost ($), High Conv (%) •  Design & Test Multiple Marketing Channels + Campaigns •  Select & Focus on Best-Performing Channels & Themes •  Optimize for conversion to target CTAs, not just site/landing page •  Match/Drive channel cost to/below revenue potential •  Grab the Low-Hanging Fruit: –  Blogs –  SEO/SEM –  Landing Pages –  Automated Emails
  • 9. Example Marketing Channels disclaimer: estimates of vol, cost/user, time & effort are subjective – actual costs are dependent on your specific business Channel Volume Cost/user Time to implement Mktg Prod Effort Effort Viral / depends on CTA; size of accessible low/zero Low for FB social networks; low low/med Referral social networks / # users med/hi for normal sites Email depends on CTA, size of your house low/med Low low/med low/med lists, email signups (med = create templates) Blogs / Depends on # blogs in your low/med Low (if just you blogging); low/med low/zero Bloggers segment, competitive scenario med (if you're setting up big CMS / (med = CMS, prof evangelizing to other bloggers) design) SEO depends on your keywords Low/zero Medium low/zero med/hi (depends on your search geeks) SEM depends on your keywords Depends Low/med Low/med low/med (depends on your marketing) (landing pages = med) Contest small unless big prize $ low/med low/med Med low/zero (don’t, keep it under $5K) (depends on contest, site, campaign) (med = prof contest site) Widget Depends on CTA; size of accessible low/med Low/med med med/hi (depends on sites, level of adoption + bloggers complexity) domains depends on keywords, domain costs depends low low Low (redirects/co- brand?) PR depends on your business & Med/hi medium (develop story, build contacts) med low/zero audience & news Biz Dev / depends on partner, size of med-high med/hi (capture metrics, generate Med/hi med/hi Partner customer base, conversion reports) (reports, co-branding) Affiliate / depends on economics Med/hi med/hi (need to build affiliate program, med/hi med/hi (depends on rqd Lead Gen capture metrics, generated reports) tracking & reporting) Direct / radio depends on geography Med/hi medium Med/hi low/zero Telemktg depends on target demographics med-high med-high High low/zero if no system; Med/hi if integrated SFA TV Potentially large (if you spend) High Med-high High Med/hi (production cost)
  • 10. Acquisition SEO Campaigns, SEM PR Contests Biz Social Networks Dev Blogs Affiliates Apps & Direct, Tel, Widgets Email TV Domains 1. ACQUISITION  Marketing Channels: •  largest-volume (#) •  lowest-cost ($) •  best-performing (%) Website.com
  • 11. Acquisition Where are users coming from? Acquisition Methods  SEO / SEM  Blogs  Email  Social Media & Social Networks  Domains
  • 12. Activation SEO Campaigns, SEM PR Contests Biz Social Networks Dev Blogs Affiliates Activation Criteria: Apps & Direct, Tel, Widgets Email TV •  10-30+ seconds 1. ACQUISITION  Domains •  2-3+ page views •  3-5+ clicks •  1 key feature usage Homepage / Landing Page Product Features do LOTS of landing page & A/B tests – make lots of dumb guesses & iterate FAST Website.com
  • 13. Activation What do users do on their first visit? Example Activation Goals •  Click on something! •  Account sign up / Emails •  Referrals / Tell a friend •  Widgets / Embeds •  Low Bounce Rate Activation Tips •  Less is more •  Focus on user experience / usability •  Provide incentives & call to actions •  Test and iterate continuously
  • 14. Retention SEO Campaigns, Automated emails are simple & easy SEM PR Contests Biz Social retention (but don’t overdo it) Networks Dev Blogs Affiliates •  lifecycle emails @ +3, +7, +30d Apps & Direct, Tel, Widgets Email TV •  status emails weekly/monthly Domains 1. ACQUISITION  •  event-based emails as they occur BUT: •  make it easy to unsubscribe Emails & Alerts  Homepage / Landing Page Product Blogs, RSS,  on News Feeds  et enti Features 3. R Tip on emails: •  > 80% or more on SUBJECT LINE System Events &  •  < 20% or less on BODY TEXT Time‐based Features  Website.com
  • 15. Retention How do users come back? Retention Methods   Automated Emails * Track open rate / CTR / Quantity   RSS / News Feeds * Track % viewed / CTR / Quantity   Widgets / Embeds * Track impressions / CTR / Quantity
  • 16. Referral SEO Campaigns, SEM PR Contests Biz Social Networks Dev Blogs Affiliates Apps & Direct, Tel, Widgets Email TV Viral  Domains 1. ACQUISITION  Loops  Emails & widgets Emails & Alerts  Homepage / Landing Page Affiliates,  Product Contests  Blogs, RSS,  n News Feeds  e tentio Features 3. R Focus on driving referrals System Events &  Time‐based Features  *after* users have a “happy” experience; Website.com avg score >= 8 out of 10
  • 17. Referral How do users refer others? Referral Methods  Send to Friend: Email / IM  Social Media  Widgets / Embeds  Affiliates
  • 18. Referral Viral Growth Factor Viral Growth Factor = X * Y * Z X = % of users who invite other people Y = average # of people that they invited Z = % of users who accepted an invitation A viral growth factor > 1 means an exponential organic user acquisition.
  • 19. Revenue SEO Campaigns, SEM PR Contests Biz Social Networks Dev Blogs Affiliates Apps & Direct, Tel, Widgets Email TV Domains 1. ACQUISITION  Viral  Loops  Emails & Alerts  Homepage / Emails & widgets Landing Page Product Blogs, RSS,  on Affiliates,  News Feeds  e t enti Features Contests  3. R Ads, Lead Gen,  Biz Dev System Events &  Subscriptions,  Time‐based Features  ECommerce  This is the part *you* Website.com still have to figure out… (we don’t know jack about your business)
  • 20. Revenue How do you make money? Revenue Tips •  Don’t rely on AdSense •  Start Free -> Go Freemium •  Subscription / Recurring transactions •  Qualify your customers -> Lead generation (arbitrage) •  Sell something! (physical or virtual)
  • 21. AARRR! Any Questions, Ye Scurvy Dogs? Additional References: •  “Influence: The Psychology of Persuasion”, Robert Cialdini (book) •  “Putting the Fun in Functional”, Amy Jo Kim (etech 2006 preso) •  “Futuristic Play”, Andrew Chen (blog) •  “Don’t Make Me Think”, Steve Krug (book) •  “A Theory of Fun”, Raph Koster (book, website)
  • 22. Dave McClure, Master of 500 Hats http://500hats.typepad.com/ http://www.500hats.com/ http://slideshare.net/dmc500hats/ Hiten Shah, CrazyEgg / ACS / KISSmetrics http://crazyegg.com http://acsseo.com http://KISSmetrics.com
  • 23. Acquisition Keyword Vocabulary Top 10 - 100 words •  Your Brand / Products •  Customer Needs / Benefits •  Competitor’s Brand / Products •  Semantic Equivalents •  Misspellings Things to analyze •  Sources •  Volume •  Cost •  Conversion
  • 24. Acquisition Where are users coming from? Key Metrics to Track Example  Quantity (#)  Cost ($)  Conversions (%)
  • 25. Acquisition Tools Google Analytics (web analytics) google.com/analytics Google Keyword Tool (keyword research tool) adwords.google.com/select/KeywordToolExternal SEO Book Tools (SEO related tools) tools.seobook.com Resources SEO Book Blog seobook.com/blog The Social Media Manual: Read Before You Play searchengineland.com/071120-144401.php Strategies to ruthlessly acquire users andrewchen.typepad.com/andrew_chens_blog/2007/04/10_obvious_stra.html
  • 26. Activation What do users do on their first visit? Key Metrics to Track  Pages per visit  Time on site  Conversions Before After
  • 27. Activation Tools Crazy Egg (Visual Click Mapping) crazyegg.com Google Website Optimizer (A/B & Multivariate Testing) google.com/websiteoptimizer Marketo.com (B2B Lead Generation Management) marketo.com Resources Experimentation and Testing: A Primer kaushik.net/avinash/2005/05/experimentation-and-testing-a-primer.html Landing Page Tutorials and Case Studies copyblogger.com/landing-pages/ 101 Easy Easy to use Google Website Optimizer conversion-rate-experts.com/articles/101-google-website-optimizer-tips/
  • 28. Retention How do users come back? Example Retention Goals •  1 - 3+ visits per month •  20% open rate / 2% CTR •  High deliverability / Low spam rating •  Long customer life cycle / Low decay •  Identify fanatics and cheerleaders Retention Tips •  Email is simple and it works •  BUT make unsubscribe easy •  80% subject line / 20% body text •  ACTUALLY 99% subject line / 1% body text •  Fanatics = virality + affiliate channel (bloggers?)
  • 29. Retention How do users come back? Key Metrics to Track Example   Source   Quantity   Conversions   Visitor Loyalty   Session Length
  • 30. Retention Tools Campaign Monitor / MailChimp (email newsletter software) campaignmonitor.com / mailchimp.com TriggerMail (site-centric email management) triggermail.net Litmus (email and website design testing - clients / browsers) litmusapp.com Resources 30 free HTML email templates campaignmonitor.com/resources/templates.aspx Best Practices in Writing Email Subject Lines mailchimp.com/resources/best-practices-in-writing-email-subject-lines.phtml Learning Viral: Viral Emails of Tagged.com okdork.com/2008/04/10/learning-viral-studying-taggedcom/
  • 31. Referral Tools Gigya (social media distribution & tracking tool) gigya.com ShareThis / AddThis (sharing buttons) sharethis.com / addthis.com GetMyContacts (PHP contacts importing & invitation software) getmycontacts.com Resources Seven Ways to GO VIRAL lsvp.wordpress.com/2007/03/02/seven-ways-to-go-viral/ What’s your viral loop? Understanding the engine of adoption andrewchen.typepad.com/andrew_chens_blog/2007/07/whats-your-vira.html Metrics: Where Users Come From slideshare.net/guest2968b8/rockyou-snap-summit-32508