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Sales and Site Optimisation Keith Feighery: Digital Strategist
Design, Info Architecture & Calls to Action Case Studies
Design with Clear Intent
Clear Layout

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Act-On provides marketing automation software to help companies manage customer relationships throughout the entire lifecycle, from initial lead to long-term advocate. They emphasize early activation and ongoing communication to boost retention and encourage advocacy. Act-On has seen success with their community-focused approach, generating referrals, positive reviews, and expanding existing customers.

customer successcustomer journey mappinglifecycle marketing
ad:tech Media Attibution
ad:tech Media Attibutionad:tech Media Attibution
ad:tech Media Attibution

The document discusses channel attribution models for measuring the effectiveness of different marketing channels. It notes the challenges of attribution across online and offline channels from data being siloed and a lack of single source of truth. It advocates that attribution models need to consider the consumer purchase journey and lifecycle, capabilities for tracking and analytics, and differ for acquisition versus retention business models. A real-world example shows how a "last click" attribution model is flawed for high consideration purchases where each channel has influencing roles.

dataactionmedia
MAV_DigitalStrategy
MAV_DigitalStrategyMAV_DigitalStrategy
MAV_DigitalStrategy

The document discusses strategies for traffic generation, website conversion, and lead nurturing. It focuses on pay-per-click advertising, email marketing, and search engine optimization for traffic generation. For website conversion, it recommends setting key performance indicators and developing marketing and sales qualified lead generation strategies. Lead nurturing should include broadcast emails and automated email workflows tailored to where prospects are in the sales funnel.

Obvious Benefits
Appropriate Channel Design
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Featured Presenter: Angie Schottmuller On average 70% of website traffic comes from search results. Are you optimizing conversion for organic traffic? More than 99% of websites are not, so it's a huge opportunity for you to gain an advantage. Learn how, when and where to provide search visitors a clear path to conversion, regardless of where a they enter your site... and despite Google's "not provided" keyword madness. From ranking, click-through, stick (cleverly maintained scent), and conversion, you'll leave this webinar loaded with tips to overhaul your regular website with some powerful SEO conversion boosters.

angie schottmullertim ashsitetuners
Digital Marketing Metrics - Cheat Sheet
Digital Marketing Metrics - Cheat SheetDigital Marketing Metrics - Cheat Sheet
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This document provides definitions for 13 key digital marketing metrics including conversion rate, ROI, cost per click, cost per acquisition, cost per mille, open rate, click rate, engagement rate, page like rate, bounce rate, rate of returning visitors, click-through rate, and unique reach rate. It was written by Mehreen Omer for attendees of her workshop on digital marketing for newbies.

digital mediadigital marketingdigital marketing metrics
Anatomy Of The Online Sales Engine
Anatomy  Of The Online Sales EngineAnatomy  Of The Online Sales Engine
Anatomy Of The Online Sales Engine

The document discusses how to build a low-touch online sales channel using internet marketing. It recommends key components like a data warehouse, analytics engine, test engine, marketing automation, CRM, and self-support system. It also provides tips for traffic generation, social media, web design, paid search, affiliates, and monitoring the sales engine's efficiency. The overall goal is to acquire customers with minimum human involvement at the lowest possible cost.

information architectureonline sales processcost of acquisition
Clear and Intuitive Messages
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Track: Insight & Analytics Topic: MULTI-ATTRIBUTION Title: Contribution-Attribution-Mix, Oh My! Creating Content for YOUR Customers Speaker: ANDY BATTEN, Director of Digital Analytics & Optimization, Red Door Interactive While the phrase ‘Attribution’ has been supplanted by ‘Big Data’ as the hottest buzz-word in digital marketing, it remains a concept that few understand, and even fewer are incorporating into channel marketing strategies. Often, the difficulty for many companies is in breaking the concept down into the core components that could otherwise help them grasp and move through the process. Rather, companies think of attribution as one giant problem to solve, which inevitably continues to push the topic into the ‘next year’ bucket on their list of priorities. In “Contribution-Attribution-Mix, Oh My!”, Andy will break down the concept of ‘Attribution’ into core concepts and strategies that make the process tangible and linear, so you can walk away understanding the necessary elements and steps which are required to move from the crawl phase to ‘running’ with econometric/media mix modeling. - See more at: http://sdama.org/events/2015-art-of-marketing-conference/#session-details

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Facebook, Twitter and Blogging: Secrets for more followers, more traffic and ...
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This document provides tips for growing social media followers and online businesses. It discusses leveraging low hanging fruit by focusing on gaps in the market with high search volume and low competition. Various tools are recommended for keyword research, backlink analysis, and monitoring competitors. Best practices are covered for Facebook ads, content syndication, email capture, and building strategic partnerships with influencers. Case studies demonstrate how providing value first can build an audience and lead to revenue over time.

a4uexpo europe 2011
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Includes basic definitions of SEM, SEO and an overview of alternatives to SEM/SEO. Menu of KeywordValet.com\'sservices.

ppcsemseo
Key Take-Aways Remove Clutter – focus on key goals all the time  Remove any obstacles Provide lots of visual feedback  Users know that actions have been successful Adhere to affordance rules – make them obvious Big Buttons, Clear Large Links Anticipate and Answer questions upfront  Embed as part of user experience Knit USPs in copy and images of site Emphasise all your differentiators
Website Optimisation Dynamically Testi key elements of site Test Copy, Calls to Action, Images, Placement The $300,000,000 Button Both Split (A/B) and Multi-Variate Test Google Website Optimiser or Proprietary tools Define and set up conversion points Need to track and measure user actions Clear calls to action significantly augment optimisation goals Don’t force user to think – TELL THEM WHAT TO DO
Test Process Never stop testing and tracking user actions on website A/B Split Testing Define specific site goals (sale, sign-up etc..) Test two specific pages (typically high volume landing pages) Commercial tools (Vertster) or Google Optimiser  Monitor which test is performing better Use Variable rate or throttle testing to vary the percentage of traffic that gets routed to the various pages Multi-Variate testing Enables variable testing of elements within single pages D ifferent copy text, form layouts and even landing page images and background colours  together Track combinations that achieve predetermined goals
Irish Web 2.0 Examples

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The document provides an overview of online advertising formats, metrics for optimization, sources of new impressions, and advanced topics in web monetization. It discusses various format types like search, banners, rich media, and affiliates. It covers metrics for optimization like pageviews, coverage, depth, relevancy and price. New impression sources discussed include engagement ads, hyper-targeted ads, claiming questionable content, and pre-roll videos. Advanced topics covered are frequency capping and targeting customers by context, behavior, or demographics. Attribution of sales to specific marketing channels is also mentioned.

Get more leads: How diversifying ad spend is better for business
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Sensis faced challenges reaching the entire Australian search market through Google alone. They diversified their ad spend by setting up campaigns on Bing Ads using Acquisio's Ad Cloner to automatically port over 8,000 existing Google campaigns. This saved significant manual labor. After launching the cloned campaigns on Bing, Sensis used Acquisio's bid optimization tool to regulate spend and improve performance. Since adding Bing, Sensis has seen an 18% increase in clicks and a 16% reduction in average cost-per-click, demonstrating the benefits of diversifying ad spend across multiple search engines.

Ad Auditors: PPC Auditing Presentation
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Digital disruption is driving shopper demand for personalization. Stores are being reimagined as showrooms, distribution centers, experience centers and are increasingly only a touchpoint along a shoppers journey. Join Salesforce SVP Retail, Shelley Bransten, and a diverse set of retailers including ALDO, Safeway and HSN as they discuss how they leverage the Salesforce Shopper Success Platform to personalize the shopper journey everywhere, empower employees with mobile, collaboration and analytics tools, and transform into innovative and agile retailers.

International Examples Web 2.0
Sales Funnel Specifics
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Customer Lifecycle Understand the customer lifecycle  The various stages of a customer over a timer period Create indicators to track their intent As they begin to move lag – make sure you target them Identify high repeat behaviour  Identify a common characteristic – and track this  e.g. have visited more than 3 time and purchase Track rising and falling repeat rates Have early warning systems in place Track repeat rate by media source  Search Engine, PPC, Banner Ad etc..

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The document discusses how online advertising works and lessons for advertisers and publishers to be successful in the future. It notes that advertisers are shifting spending towards performance-based models like CPA. However, advertising works best as a combination of channels like display, search, affiliate marketing and email. A holistic approach is needed to understand the customer journey and how channels influence each other. Success requires integrated tracking across channels, tailored creatives for each, and yield management to optimize returns.

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Ibat Week 3 - Digital Insights Social Media Case Studies
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This document provides an overview of social media and its benefits and risks for organizations. It discusses how social media can be used to communicate, engage customers, build communities, and gain insights. However, organizations lose some control over conversations and may face criticism. The document also lists popular social media platforms and tools for listening to conversations. It provides examples of Irish companies using social media and concludes with international case studies of engagement.

online salessocialmediaibat
Customer Lifetime Value Segment customers into acquisition channels Identify the potential lifetime value per channel Identify length of customer lifecycle per channel Low cost channels could have shortest lifecycle Compare the relative potential value Consider: length of lifecycle, potential revenue per Customer  A llocate money towards higher potential value customers  By corollary - away from lower potential value customers
Understanding “Recency” Tracking Recency  Time since a customer last engaged in a behaviour Recency is  # 1  most powerful predictor of future behavior  C an predict likelihood of purchases, visits, game plays, or “ other  action-oriented” behavio u r T he more Recent a customer is,  the higher their potential value  is Segment Repeat segment into past and present (30 days) Apply a recency filter for real-time view L onger a customer has stopped engaging the less likely they are to repeat Take adjustive measures to increase in quality recency repeat customers
Dave McClure’s  AARRR for Start Ups
Start-Up Metrics A cquisition:   users come to site from various  channels A ctivation :   users enjoy 1 st  visit: " happy ” experience R etention:   users  come back , visit site multiple times R eferral:   users like product enough to  refer others R evenue:   users conduct some  monetization  behavior

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ucdsocialmedia
Social Media Fitzwilliam22nd June09
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Social media allows brands to listen to customers, engage with them, and build communities. While it provides opportunities to strengthen relationships and gain insights, it also risks loss of control over messaging and negative publicity. Platforms like Twitter, blogs, and social networks are important to monitor. Case studies show the importance of responding quickly to issues and embracing user advocacy, as seen with Burger King, but also the risks of heavy-handed actions, as with Snickers. International brands like Zappos, Dell, and Ford demonstrate how to effectively engage customers through social media.

socialmediadigital
Layers Frames
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The document discusses layers and frames in web page design. Layers allow dividing a webpage into rectangular regions using <div> tags. Key layer properties include position, size, visibility, and stacking order. Frames similarly divide a browser window into regions using <frameset> and <frame> tags. Frames optimize layout and allow different content in each region. Target frames receive linked content from other frames.

Start-up Marketing Plan Marketing Plan = Target Customer Acquisition Channels 3 Important Factors = Volume (#), Cost ($), Conversion (%) Measure conversion to target customer actions Test audience segments, campaign themes, Call-To-Action (CTAs)  [Gradually] Match Channel Costs =>  Revenue Potential  Increase Vol. & Conversion, Decrease Cost, Optimize for Revenue Potential Avg Txn Value (ATV), Ann Rev Per User (ARPU), Cust Lifetime Value (CLV) Design channels that (eventually) cost <20-50% of target ATV, ARPU, CLV Consider Costs, Scarce Resource Tradeoffs Actual $ expenses Marketing time & resources Product/Engineering time & resources Cashflow timing of expense vs. revenue, profit
5 Steps Start-up Metrics Model Website.com R evenue $$$ Biz Dev Ads, Lead Gen, Subscriptions, ECommerce A CQUISITION SEO SEM Apps & Widgets Affiliates Email PR Biz Dev Campaigns, Contests Direct, Tel, TV Social Networks Blogs Domains R etention Emails & Alerts System Events & Time-based Features Blogs, RSS, News Feeds
Acquisition Where are users coming from Acquisition Methods SEO / SEM Blogs Email Social Media & Social Networks Domains Top 10 - 100 Keywords Your Brand / Products Customer Needs / Benefits Competitor’s Brand / Products Semantic Equivalents Misspellings Key Metrics to Track Quantity (#) Cost ($) Conversions (%) Tools Google Analytics (web analytics) google.com/analytics Google Keyword Tool adwords.google.com/select/KeywordToolExternal SEO Book Tools tools.seobook.com
Activation  What do users do on first visit Example Activation Goals Click on something! Account sign up / Emails Referrals / Tell a friend Widgets / Embeds Low Bounce Rate Key Metrics to Track Pages per visit Time on site Conversions Tools Crazy Egg (Visual Click Mapping) http://crazyegg.com   Google Website Optimizer (A/B & Multivariate Testing) http://google.com/websiteoptimizer   Marketo.com (B2B Lead Generation Management) http://marketo.com

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socialmediacontentmarketingsocial
Eden-SocialMedia-Session-9thAugust2011
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The document provides an overview of various social media platforms and how businesses can use them. It discusses key platforms like Facebook, Twitter, LinkedIn and recommends that businesses embrace social engagement. It emphasizes using engaging content across multiple digital channels to develop relationships with customers and establish trust. Case studies are presented on using different platforms like Facebook pages, competitions and ads effectively.

faceooksocial networkingcase studies
Layers&Frames
Layers&FramesLayers&Frames
Layers&Frames

This document discusses layers and frames in web page design. Layers allow dividing a web page into rectangular containers that can hold content and be positioned anywhere on the page. Frames divide a browser window into separate regions, each displaying a different web page. Both layers and frames help organize and format page content. Nesting layers and frames provides better control over layout. Target frames allow content from one frame to display in another frame.

keithfeigheryphp
Retention How users come back Retention Methods Automated Emails * Track open rate / CTR / Quantity RSS / News Feeds * Track % viewed / CTR / Quantity Widgets / Embeds Track impressions / CTR / Quantity Example Retention Goals 1 - 3+ visits per month Long customer life cycle / Low decay Identify fanatics Key Metrics to Track Source Quantity Conversions Visitor Loyalty Session Length Cohort Analysis Distrib of Visits over Time Rate of Decay Effective Customer Lifecycle
Referrals How do users refer others Referral Methods Send to Friend: Email / IM Social Media Widgets / Embeds Affiliates Viral Growth Factor =  X * Y * Z X = % of users who invite other people Y = average # of people that they invited Z = % of users who accepted an invitation A viral growth factor > 1 Equals an exponential  organic user acquisition.
Revenue How do you make money Revenue Tips Start Free => 2% “ Freemium ” Subscription / Recurring transactions Qualify your customers -> Lead generation (arbitrage) Sell something! (physical or virtual) Don’t Rely on AdSense (only) Resources & Tools Revenue Metrics (Andrew Chen) http://tinyurl.com/47r63a How to Create a Profitable “Freemium” Startup (Andrew Chen) http://tinyurl.com/8z9ygk   2008 Affiliate Marketing Review (Scott Jangro) http://tinyurl.com/86wak4
Appendix

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Social Media&Listening Terenure V1.2

This document summarizes the key aspects of social media and its applications for business. It outlines the benefits of social media including directly engaging customers and cutting marketing costs. It also discusses potential risks like loss of brand control. The document then provides an overview of major social media platforms and how they can be used, including blogs, Twitter, Facebook, videos and photos. It also discusses listening to online conversations and provides case studies of both successes and failures in social media by companies.

socialmediadigital
Dbs Content Marketing Programmesv1 8
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Dbs Content Marketing Programmesv1 8

Content Marketing Presentation to Diploma in Online Marketing, Sales and Digital Strategy for DBS. Covers the content marketing process and goes through b2b and b2c case studies.

DBS-InformationArchitectureSession
DBS-InformationArchitectureSessionDBS-InformationArchitectureSession
DBS-InformationArchitectureSession

This document discusses best practices for information architecture, web design, and optimization. It provides recommendations such as using clear layouts and calls to action, de-cluttering information, demonstrating benefits, and appropriately designing channels. It also discusses techniques like A/B testing website elements, managing sales funnels, understanding customer lifecycles and recency, and segmenting customers. The case study of Wiltshire Farm Foods emphasizes removing clutter, providing visual feedback, answering questions upfront, and emphasizing differentiators.

information architectureusabilityia
Case Studies for Optimised Sites Dave McClure’s Presentation www.slideshare.net/dmc500hats/startup-metrics-for-pirates-startonomics-hawaii-nov-2009?src=embed Andrew Chen’s Blog www.andrewchenblog.com Website Optimisation Sites http://www.marketingexperiments.com/blog/ http://www.iamalandingpagedesigner.com/my-blog/ http://www.widerfunnel.com/

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  • 1. Sales and Site Optimisation Keith Feighery: Digital Strategist
  • 2. Design, Info Architecture & Calls to Action Case Studies
  • 12. Case Study: Wiltshire Farm Foods
  • 13. Key Take-Aways Remove Clutter – focus on key goals all the time Remove any obstacles Provide lots of visual feedback Users know that actions have been successful Adhere to affordance rules – make them obvious Big Buttons, Clear Large Links Anticipate and Answer questions upfront Embed as part of user experience Knit USPs in copy and images of site Emphasise all your differentiators
  • 14. Website Optimisation Dynamically Testi key elements of site Test Copy, Calls to Action, Images, Placement The $300,000,000 Button Both Split (A/B) and Multi-Variate Test Google Website Optimiser or Proprietary tools Define and set up conversion points Need to track and measure user actions Clear calls to action significantly augment optimisation goals Don’t force user to think – TELL THEM WHAT TO DO
  • 15. Test Process Never stop testing and tracking user actions on website A/B Split Testing Define specific site goals (sale, sign-up etc..) Test two specific pages (typically high volume landing pages) Commercial tools (Vertster) or Google Optimiser Monitor which test is performing better Use Variable rate or throttle testing to vary the percentage of traffic that gets routed to the various pages Multi-Variate testing Enables variable testing of elements within single pages D ifferent copy text, form layouts and even landing page images and background colours together Track combinations that achieve predetermined goals
  • 16. Irish Web 2.0 Examples
  • 18. Look at Irish Enterprise Examples
  • 23. Managing the Sales Funnel Methods of acquisition PPC Ads, SEO, Video, Email, LeagGen, Affiliate Marketing, Offer based, etc. Once there – what’s important? Prove you can Add Value Qualify Leads with intent You want users who are amenable to your message – Its ok for users to self-select opt out Monetise towards latter end of the Funnel After user sees value and expresses intent Push low-cost options in the middle of funnel High cost ones at the end of your funnel
  • 24. Customer Lifecycle Understand the customer lifecycle The various stages of a customer over a timer period Create indicators to track their intent As they begin to move lag – make sure you target them Identify high repeat behaviour Identify a common characteristic – and track this e.g. have visited more than 3 time and purchase Track rising and falling repeat rates Have early warning systems in place Track repeat rate by media source Search Engine, PPC, Banner Ad etc..
  • 25. Customer Lifetime Value Segment customers into acquisition channels Identify the potential lifetime value per channel Identify length of customer lifecycle per channel Low cost channels could have shortest lifecycle Compare the relative potential value Consider: length of lifecycle, potential revenue per Customer A llocate money towards higher potential value customers By corollary - away from lower potential value customers
  • 26. Understanding “Recency” Tracking Recency Time since a customer last engaged in a behaviour Recency is # 1 most powerful predictor of future behavior  C an predict likelihood of purchases, visits, game plays, or “ other action-oriented” behavio u r T he more Recent a customer is, the higher their potential value is Segment Repeat segment into past and present (30 days) Apply a recency filter for real-time view L onger a customer has stopped engaging the less likely they are to repeat Take adjustive measures to increase in quality recency repeat customers
  • 27. Dave McClure’s AARRR for Start Ups
  • 28. Start-Up Metrics A cquisition: users come to site from various channels A ctivation : users enjoy 1 st visit: &quot; happy ” experience R etention: users come back , visit site multiple times R eferral: users like product enough to refer others R evenue: users conduct some monetization behavior
  • 29. Start-up Marketing Plan Marketing Plan = Target Customer Acquisition Channels 3 Important Factors = Volume (#), Cost ($), Conversion (%) Measure conversion to target customer actions Test audience segments, campaign themes, Call-To-Action (CTAs) [Gradually] Match Channel Costs => Revenue Potential Increase Vol. & Conversion, Decrease Cost, Optimize for Revenue Potential Avg Txn Value (ATV), Ann Rev Per User (ARPU), Cust Lifetime Value (CLV) Design channels that (eventually) cost <20-50% of target ATV, ARPU, CLV Consider Costs, Scarce Resource Tradeoffs Actual $ expenses Marketing time & resources Product/Engineering time & resources Cashflow timing of expense vs. revenue, profit
  • 30. 5 Steps Start-up Metrics Model Website.com R evenue $$$ Biz Dev Ads, Lead Gen, Subscriptions, ECommerce A CQUISITION SEO SEM Apps & Widgets Affiliates Email PR Biz Dev Campaigns, Contests Direct, Tel, TV Social Networks Blogs Domains R etention Emails & Alerts System Events & Time-based Features Blogs, RSS, News Feeds
  • 31. Acquisition Where are users coming from Acquisition Methods SEO / SEM Blogs Email Social Media & Social Networks Domains Top 10 - 100 Keywords Your Brand / Products Customer Needs / Benefits Competitor’s Brand / Products Semantic Equivalents Misspellings Key Metrics to Track Quantity (#) Cost ($) Conversions (%) Tools Google Analytics (web analytics) google.com/analytics Google Keyword Tool adwords.google.com/select/KeywordToolExternal SEO Book Tools tools.seobook.com
  • 32. Activation What do users do on first visit Example Activation Goals Click on something! Account sign up / Emails Referrals / Tell a friend Widgets / Embeds Low Bounce Rate Key Metrics to Track Pages per visit Time on site Conversions Tools Crazy Egg (Visual Click Mapping) http://crazyegg.com Google Website Optimizer (A/B & Multivariate Testing) http://google.com/websiteoptimizer Marketo.com (B2B Lead Generation Management) http://marketo.com
  • 33. Retention How users come back Retention Methods Automated Emails * Track open rate / CTR / Quantity RSS / News Feeds * Track % viewed / CTR / Quantity Widgets / Embeds Track impressions / CTR / Quantity Example Retention Goals 1 - 3+ visits per month Long customer life cycle / Low decay Identify fanatics Key Metrics to Track Source Quantity Conversions Visitor Loyalty Session Length Cohort Analysis Distrib of Visits over Time Rate of Decay Effective Customer Lifecycle
  • 34. Referrals How do users refer others Referral Methods Send to Friend: Email / IM Social Media Widgets / Embeds Affiliates Viral Growth Factor = X * Y * Z X = % of users who invite other people Y = average # of people that they invited Z = % of users who accepted an invitation A viral growth factor > 1 Equals an exponential organic user acquisition.
  • 35. Revenue How do you make money Revenue Tips Start Free => 2% “ Freemium ” Subscription / Recurring transactions Qualify your customers -> Lead generation (arbitrage) Sell something! (physical or virtual) Don’t Rely on AdSense (only) Resources & Tools Revenue Metrics (Andrew Chen) http://tinyurl.com/47r63a How to Create a Profitable “Freemium” Startup (Andrew Chen) http://tinyurl.com/8z9ygk 2008 Affiliate Marketing Review (Scott Jangro) http://tinyurl.com/86wak4
  • 37. Case Studies for Optimised Sites Dave McClure’s Presentation www.slideshare.net/dmc500hats/startup-metrics-for-pirates-startonomics-hawaii-nov-2009?src=embed Andrew Chen’s Blog www.andrewchenblog.com Website Optimisation Sites http://www.marketingexperiments.com/blog/ http://www.iamalandingpagedesigner.com/my-blog/ http://www.widerfunnel.com/