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HOW DOES MY DIGITAL
STRATEGY STACK UP TO
THE COMPETITION?
Dave Spannhake
Founder & CEO | Reunion Marketing
AUTOMOTIVE MARKETING TODAY
A Snapshot of the Current Landscape
A LOT HAS CHANGED IN JUST A
YEAR A Snapshot of the 2016 Landscape
THAT’S STILL $629
FOR EVERY VEHICLE
SOLD!
GROSS MARGINS CONTINUE TO
DROP
TRADITIONAL VS DIGITAL?
Auto Industry Still Lumps Marketing into These Buckets
THINK DIFFERENTLY
Every channel has a
unique purpose.
THE MAJORITY OF BUYERS
ULTIMATELY END UP ON THE DEALER
SITE
THE QUESTION TO ASK TO INCREASE SALES:
TRAFFIC OR CONVERSION?
GOOGLE ANALYTICS
Are You Measuring Just Clicks (Traffic) or
How Users are Shopping (Conversion)?
GA PINPOINTS OPPORTUNITIES
LET’S START WITH INCREASING
TRAFFIC
What and How People are Shopping is Known Today…
Be found where demand exists.
YOUR MARKET’S SEARCH DEMAND
Do You Know What Your Shoppers
Want?
YOUR MARKET’S SEARCH DEMAND
Do You Know
What Your
Shoppers
Want?
CONSIDER THIS EQUATION…
SEARCH VOLUME x
WINNABILITY x
CONVERSION = SUCCESS
CONTENT MARKETING
IS MORE THAN JUST AN OLD
BUZZWORD
You Won’t Show up
in Searches if You
Aren’t Marrying
Intent
HOW DO YOU SHOW UP IN SEARCH?
YOUR “RIGHT TO WIN” SERPS
Digital Dealer Webinar - How Does My Digital Strategy Stack Up to the Competition?
HOW DO YOU SHOW UP IN SEARCH?
YOUR “RIGHT TO WIN” SERPS
HOW DO YOU SHOW UP IN SEARCH?
NOT ALL SERPS ARE CREATED EQUAL
HOW DO YOU SHOW UP IN SEARCH?
NOT ALL SERPS ARE CREATED EQUAL
KEYWORD TRACKING ISN’T
DEAD
Just Be Sure
You are
Prioritizing
Based on
“Winnability
” & Intent
WHO ARE THE “REAL”
COMPETITORS?
MAKE SURE YOUR ADS
ARE
STANDING OUT!
HEADLINE 1 HEADLINE 2
URL WITH
CUSTOM PATH
DESCRIPTIO
N
PRICE EXTENSIONS
PHONE NUMBER
ADDITIONAL OPTIONS
CALL-OUTS | STRUCTURED SNIPPET | SITE LINKS
ADDRESS HOURS
SOME BAD EXAMPLES…
GOOGLE IS ALWAYS
CHANGING…
Responsive Search
Ads
What is seen?
• 3 Headlines
• Two 90 Character
Descriptions
What needs set up?
• 15 Headlines
• 4 Descriptions
QUALITY SCORE FOCUS
QUALITY SCORE
▶ Click-Through
Rate
▶ Relevance of Each
Keyword to its Ad
Group
▶ LP Quality and
Relevance.
▶ Ad-Text Relevance
▶ Historical AdWords
Account Performance
INSIGHTS FROM 10,000,000
QUERIES
Click-Through-
Rate
DISTILLED’S VOICE SEARCH
STUDY
• 50% - Control Actions
• Set a reminder, remind me, play <song>
• 20% - Informational Repeated Queries
• Today’s weather, traffic on commute
• 5-10% - Personal Searches
• Listen to podcast, news headlines
• 20-25% Real Searches
• Text snippets, business name/facts, screen
present, or unanswerable
DON’T FORGET THE
BASICS!
META-TAGS QUALITY CONTENT STRUCTURED DATA
PAGESPEE
D
NO DUPLICATE CONTENT
URL
STRUCTURE
DIRECTORY OPTIMIZATIONMOBILE
FRIENDLY
PHOTOS | ALT TEXTLINK BUILDING
CONSIDER THIS… DEALER (BRAND) NEAR ME
35% of
organic clicks are
happening here
10% of
organic clicks are
happening here
2,000 IN-MARKET SEARCHES
The difference in traffic to
your website in this
example would be
500 extra people
looking for a (BRAND)
dealership near them.
CLICKS ARE JUST CLICKS
IF THE USER ISN’T SHOPPING.
Do you have a
plan for your
website?
STARTING WITH THE
HOMEPAGE
The purpose & the behavior
WATCH USERS WITH HOTJAR
NOT SITTING
AROUND & WAITING
ON HOMEPAGE
BANNERS TO LOAD
HOW EFFICIENT ARE YOU IN MAKING
IT
EASY TO SHOP?
REMEMBER ONE VERY IMPORTANT RULE
ON
YOUR SITE Every Extra Click Means a
Percentage of Your Traffic
Leaves
SOME EASY WINS ON THE HOMEPAGE
☛ Is there an inventory search
widget installed?
☛ Is the navigation clean and easy
to use?
☛ Are buttons leading to SRPs &
Schedule Service above the fold?
☛ Are there too many pop-ups
installed?
☛ Is it easy to find the phone
number and the dealership’s
directions in the header?
☛ Play as a User – across all
devices!
WHERE ARE MOST OF YOUR SALES
LEADS COMING FROM?
61% of email leads
happen on SRPs & VDPs
27% of phone calls
happen on SRPs & VDPs
☛ With approximately 2/3 of all
phone calls being service
related, this is a HUGE
percentage!
SOME EASY WINS ON YOUR SRPs & VDPs
☛ How easy is it to click through to a VDP?
☛ Do the search filters make sense and are they
prioritized based on user behavior?
☛ Mobile click-to-calls on every vehicle!
☛ Don’t overdo the form submissions, 2 or 3 is all you
need and want
☛ How well are your merchandising and marketing each
vehicle?
☛ Compare your inventory counts to your local
competitors
☛ Shop your own site – across all devices!
THERE IS MORE TO THE DATA THAN MEETS THE
EYE…KEY PERFORMANCE METRIC TOP 20% BOTTOM 20% AVERAGE MEDIAN
HOMEPAGE TO SRP CLICK-THRU 68.84% 52.6% 59.21% 61.33%
NEW SRP TO NEW VDP CLICK-
THRU
36.08% 20.81% 28.97% 26.24%
USED SRP TO USED VDP CLICK-
THRU
33.46% 16.93% 24.60% 22.92%
NEW VDP FORM CONVERSION
RATE
1.16% 0.28% 0.77% 0.57%
USED VDP FORM CONVERSION
RATE
1.41% 0.35% 0.92% 0.80%
NEW VDP VISITED DURING
SESSION
23.88% 13.39% 18.83% 19.27%
USED VDP VISITED DURING
SESSION
27.47% 8.12% 18.58% 19.15%
CONSIDER THIS…
You have sitewide email conversion of
0.8%
5,000 people are going to your site each month
40 are submitting email leads
1.6% conversion would double your email leads with just
an increase of 0.8%
☛Are you considering how every 0.5%, 1%,
2% increase to various conversion levels
on your site would drastically increase
your opportunities? Is this part of your
FINAL THOUGHT – LITERALLY
COMPARE YOURSELF WITH THE
COMPETITION!
☛Inventory Counts
☛New Car Photos
☛Used Car Photos
☛Core Series Price Comparisons
☛Discounts on SRPs
☛Incentives on SRPs
☛Visibility on third party sites
☛Searches on Google (use isearchfrom.com)
☛… and use data from your vendor partners to
know HOW YOU COMPARE!
THANK YOU!
Dave Spannhake
Founder & CEO | Reunion Marketing
dave@reunionmarketing.com
919.999.8876

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Digital Dealer Webinar - How Does My Digital Strategy Stack Up to the Competition?

  • 1. HOW DOES MY DIGITAL STRATEGY STACK UP TO THE COMPETITION? Dave Spannhake Founder & CEO | Reunion Marketing
  • 2. AUTOMOTIVE MARKETING TODAY A Snapshot of the Current Landscape
  • 3. A LOT HAS CHANGED IN JUST A YEAR A Snapshot of the 2016 Landscape
  • 4. THAT’S STILL $629 FOR EVERY VEHICLE SOLD!
  • 6. TRADITIONAL VS DIGITAL? Auto Industry Still Lumps Marketing into These Buckets
  • 7. THINK DIFFERENTLY Every channel has a unique purpose.
  • 8. THE MAJORITY OF BUYERS ULTIMATELY END UP ON THE DEALER SITE
  • 9. THE QUESTION TO ASK TO INCREASE SALES: TRAFFIC OR CONVERSION?
  • 10. GOOGLE ANALYTICS Are You Measuring Just Clicks (Traffic) or How Users are Shopping (Conversion)?
  • 12. LET’S START WITH INCREASING TRAFFIC What and How People are Shopping is Known Today… Be found where demand exists.
  • 13. YOUR MARKET’S SEARCH DEMAND Do You Know What Your Shoppers Want?
  • 14. YOUR MARKET’S SEARCH DEMAND Do You Know What Your Shoppers Want?
  • 15. CONSIDER THIS EQUATION… SEARCH VOLUME x WINNABILITY x CONVERSION = SUCCESS
  • 16. CONTENT MARKETING IS MORE THAN JUST AN OLD BUZZWORD You Won’t Show up in Searches if You Aren’t Marrying Intent
  • 17. HOW DO YOU SHOW UP IN SEARCH? YOUR “RIGHT TO WIN” SERPS
  • 19. HOW DO YOU SHOW UP IN SEARCH? YOUR “RIGHT TO WIN” SERPS
  • 20. HOW DO YOU SHOW UP IN SEARCH? NOT ALL SERPS ARE CREATED EQUAL
  • 21. HOW DO YOU SHOW UP IN SEARCH? NOT ALL SERPS ARE CREATED EQUAL
  • 22. KEYWORD TRACKING ISN’T DEAD Just Be Sure You are Prioritizing Based on “Winnability ” & Intent
  • 23. WHO ARE THE “REAL” COMPETITORS?
  • 24. MAKE SURE YOUR ADS ARE STANDING OUT! HEADLINE 1 HEADLINE 2 URL WITH CUSTOM PATH DESCRIPTIO N PRICE EXTENSIONS PHONE NUMBER ADDITIONAL OPTIONS CALL-OUTS | STRUCTURED SNIPPET | SITE LINKS ADDRESS HOURS
  • 26. GOOGLE IS ALWAYS CHANGING… Responsive Search Ads What is seen? • 3 Headlines • Two 90 Character Descriptions What needs set up? • 15 Headlines • 4 Descriptions
  • 27. QUALITY SCORE FOCUS QUALITY SCORE ▶ Click-Through Rate ▶ Relevance of Each Keyword to its Ad Group ▶ LP Quality and Relevance. ▶ Ad-Text Relevance ▶ Historical AdWords Account Performance
  • 29. DISTILLED’S VOICE SEARCH STUDY • 50% - Control Actions • Set a reminder, remind me, play <song> • 20% - Informational Repeated Queries • Today’s weather, traffic on commute • 5-10% - Personal Searches • Listen to podcast, news headlines • 20-25% Real Searches • Text snippets, business name/facts, screen present, or unanswerable
  • 30. DON’T FORGET THE BASICS! META-TAGS QUALITY CONTENT STRUCTURED DATA PAGESPEE D NO DUPLICATE CONTENT URL STRUCTURE DIRECTORY OPTIMIZATIONMOBILE FRIENDLY PHOTOS | ALT TEXTLINK BUILDING
  • 31. CONSIDER THIS… DEALER (BRAND) NEAR ME 35% of organic clicks are happening here 10% of organic clicks are happening here 2,000 IN-MARKET SEARCHES The difference in traffic to your website in this example would be 500 extra people looking for a (BRAND) dealership near them.
  • 32. CLICKS ARE JUST CLICKS IF THE USER ISN’T SHOPPING. Do you have a plan for your website?
  • 33. STARTING WITH THE HOMEPAGE The purpose & the behavior
  • 35. NOT SITTING AROUND & WAITING ON HOMEPAGE BANNERS TO LOAD
  • 36. HOW EFFICIENT ARE YOU IN MAKING IT EASY TO SHOP?
  • 37. REMEMBER ONE VERY IMPORTANT RULE ON YOUR SITE Every Extra Click Means a Percentage of Your Traffic Leaves
  • 38. SOME EASY WINS ON THE HOMEPAGE ☛ Is there an inventory search widget installed? ☛ Is the navigation clean and easy to use? ☛ Are buttons leading to SRPs & Schedule Service above the fold? ☛ Are there too many pop-ups installed? ☛ Is it easy to find the phone number and the dealership’s directions in the header? ☛ Play as a User – across all devices!
  • 39. WHERE ARE MOST OF YOUR SALES LEADS COMING FROM? 61% of email leads happen on SRPs & VDPs 27% of phone calls happen on SRPs & VDPs ☛ With approximately 2/3 of all phone calls being service related, this is a HUGE percentage!
  • 40. SOME EASY WINS ON YOUR SRPs & VDPs ☛ How easy is it to click through to a VDP? ☛ Do the search filters make sense and are they prioritized based on user behavior? ☛ Mobile click-to-calls on every vehicle! ☛ Don’t overdo the form submissions, 2 or 3 is all you need and want ☛ How well are your merchandising and marketing each vehicle? ☛ Compare your inventory counts to your local competitors ☛ Shop your own site – across all devices!
  • 41. THERE IS MORE TO THE DATA THAN MEETS THE EYE…KEY PERFORMANCE METRIC TOP 20% BOTTOM 20% AVERAGE MEDIAN HOMEPAGE TO SRP CLICK-THRU 68.84% 52.6% 59.21% 61.33% NEW SRP TO NEW VDP CLICK- THRU 36.08% 20.81% 28.97% 26.24% USED SRP TO USED VDP CLICK- THRU 33.46% 16.93% 24.60% 22.92% NEW VDP FORM CONVERSION RATE 1.16% 0.28% 0.77% 0.57% USED VDP FORM CONVERSION RATE 1.41% 0.35% 0.92% 0.80% NEW VDP VISITED DURING SESSION 23.88% 13.39% 18.83% 19.27% USED VDP VISITED DURING SESSION 27.47% 8.12% 18.58% 19.15%
  • 42. CONSIDER THIS… You have sitewide email conversion of 0.8% 5,000 people are going to your site each month 40 are submitting email leads 1.6% conversion would double your email leads with just an increase of 0.8% ☛Are you considering how every 0.5%, 1%, 2% increase to various conversion levels on your site would drastically increase your opportunities? Is this part of your
  • 43. FINAL THOUGHT – LITERALLY COMPARE YOURSELF WITH THE COMPETITION! ☛Inventory Counts ☛New Car Photos ☛Used Car Photos ☛Core Series Price Comparisons ☛Discounts on SRPs ☛Incentives on SRPs ☛Visibility on third party sites ☛Searches on Google (use isearchfrom.com) ☛… and use data from your vendor partners to know HOW YOU COMPARE!
  • 44. THANK YOU! Dave Spannhake Founder & CEO | Reunion Marketing dave@reunionmarketing.com 919.999.8876