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25 October 2016
Adapting to a Hybrid World
Hello. I’m Bill!
Bill Lowry | Vice President, Products
e: bill@servercentral.com | v: +1.312.268.9227
ServerCentral
+1 (312) 829-1111
ServerCentral Overview
Managed IT Infrastructure for Industry Leading Companies
Privately held company
• HQ in Chicago since 2000
• Entering our 16th year of operations
Strong financials
• Operations focused vs. capital intensive business model
• Expansion based on organic and self-funded means
Focus on hybrid infrastructure
• Swift and flexible from contract to services turn up
Superior, personalized customer service
and support
• Trained technicians available 24/7/365 to install, configure, and
troubleshoot
• Continuously manned network operation centers (NOC) by our own staff
• Onsite parts depot for emergency repairs or replacements
ServerCentral provides managed IT infrastructure solutions for leading technology, finance, healthcare, and e-commerce companies including Basecamp, ABN AMRO, iTentive and
Shopify. Since 2000 we've architected, deployed, managed and scaled mission critical solutions across our global data center footprint - including North America, Europe, and Asia.
Whether it's custom designed and managed infrastructure, private clouds, enterprise clouds, DDoS mitigation, DRaaS, backup as a service, managed network stacks, custom managed
networks, real-time remote hands, or simply colocation in one of the eight (8) most advanced data centers on the planet, ServerCentral designs the optimal solution for each client.
ServerCentral
+1 (312) 829-1111
What’s Behind ServerCentral?
Proven Processes, Proven Technology, Unmatched Experience
ServerCentral provides managed IT infrastructure solutions for leading technology, finance, healthcare, and e-commerce companies including Basecamp, ABN AMRO, iTentive and
Shopify. Since 2000 we've architected, deployed, managed and scaled mission critical solutions across our global data center footprint - including North America, Europe, and Asia.
Whether it's custom designed and managed infrastructure, private clouds, enterprise clouds, DDoS mitigation, DRaaS, backup as a service, managed network stacks, custom managed
networks, real-time remote hands, or simply colocation in one of the eight (8) most advanced data centers on the planet, ServerCentral designs the optimal solution for each client.
Global data centers & IP network
• 8 facilities (16 datacenters) in 8 major metro areas, on 5 continents
• Operate and manage over 40 PoP’s in 24 markets worldwide
• Support for hundreds of gigs of capacity via 10/40/100g connections
Unmatched Service Level Agreements
• 100% uptime on power & IP service
• Avg. ticket response time: 15 minutes
Carrier Grade & Enterprise Class Infrastructure
• 16+ year strategic partnerships with leading vendors
On-Site Spares / Parts Depot
for All Critical Infrastructure
• Switches, routers, firewalls, load balancers, servers, etc.

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What is hybrid?
Adapting to a Hybrid World [Webinar on Demand]
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Colocation Managed Services Cloud
• The way it’s done
• Keep it in house
• Feels private, safe
• IT has control
• Need less downtime
• Cheaper than a DC
• Better network access
• Better support
• Increased complexity
• Can’t hire
• Need help
• Less mundane tasks
• Focus on apps
• Shift risk
• Scale
• OpEx v. CapEx
• Lower cost?
• New, cool
Traditional Infrastructure Path
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Why?

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25 October 2016
Adapting to a Hybrid World

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Adapting to a Hybrid World [Webinar on Demand]

  • 1. 25 October 2016 Adapting to a Hybrid World
  • 2. Hello. I’m Bill! Bill Lowry | Vice President, Products e: bill@servercentral.com | v: +1.312.268.9227
  • 3. ServerCentral +1 (312) 829-1111 ServerCentral Overview Managed IT Infrastructure for Industry Leading Companies Privately held company • HQ in Chicago since 2000 • Entering our 16th year of operations Strong financials • Operations focused vs. capital intensive business model • Expansion based on organic and self-funded means Focus on hybrid infrastructure • Swift and flexible from contract to services turn up Superior, personalized customer service and support • Trained technicians available 24/7/365 to install, configure, and troubleshoot • Continuously manned network operation centers (NOC) by our own staff • Onsite parts depot for emergency repairs or replacements ServerCentral provides managed IT infrastructure solutions for leading technology, finance, healthcare, and e-commerce companies including Basecamp, ABN AMRO, iTentive and Shopify. Since 2000 we've architected, deployed, managed and scaled mission critical solutions across our global data center footprint - including North America, Europe, and Asia. Whether it's custom designed and managed infrastructure, private clouds, enterprise clouds, DDoS mitigation, DRaaS, backup as a service, managed network stacks, custom managed networks, real-time remote hands, or simply colocation in one of the eight (8) most advanced data centers on the planet, ServerCentral designs the optimal solution for each client.
  • 4. ServerCentral +1 (312) 829-1111 What’s Behind ServerCentral? Proven Processes, Proven Technology, Unmatched Experience ServerCentral provides managed IT infrastructure solutions for leading technology, finance, healthcare, and e-commerce companies including Basecamp, ABN AMRO, iTentive and Shopify. Since 2000 we've architected, deployed, managed and scaled mission critical solutions across our global data center footprint - including North America, Europe, and Asia. Whether it's custom designed and managed infrastructure, private clouds, enterprise clouds, DDoS mitigation, DRaaS, backup as a service, managed network stacks, custom managed networks, real-time remote hands, or simply colocation in one of the eight (8) most advanced data centers on the planet, ServerCentral designs the optimal solution for each client. Global data centers & IP network • 8 facilities (16 datacenters) in 8 major metro areas, on 5 continents • Operate and manage over 40 PoP’s in 24 markets worldwide • Support for hundreds of gigs of capacity via 10/40/100g connections Unmatched Service Level Agreements • 100% uptime on power & IP service • Avg. ticket response time: 15 minutes Carrier Grade & Enterprise Class Infrastructure • 16+ year strategic partnerships with leading vendors On-Site Spares / Parts Depot for All Critical Infrastructure • Switches, routers, firewalls, load balancers, servers, etc.
  • 8. Colocation Managed Services Cloud • The way it’s done • Keep it in house • Feels private, safe • IT has control • Need less downtime • Cheaper than a DC • Better network access • Better support • Increased complexity • Can’t hire • Need help • Less mundane tasks • Focus on apps • Shift risk • Scale • OpEx v. CapEx • Lower cost? • New, cool Traditional Infrastructure Path Internal Why?
  • 9. Cloud Managed Services • No infrastructure • Apps - Microservices • Scale • OpEx v. CapEx • Lower cost? • Complexity • Talent • Focus on apps v. infrastructure Current Infrastructure Path Why?
  • 10. The Right Services. The Right Platforms. The Right Time. The Right Results.
  • 12. Application Redundancy • Critical applications must be able to survive regular provider outages • Applications should be load balanced across multiple clouds or multiple AZs • The more data-driven the application, the less hyperscale friendly the application
  • 13. Application Redundancy • Ability to pick your ball up and go home • Applications are not vendor-locked • Easily decoupled systems • Legacy app integration Application Portability
  • 14. Development Competency • Outsourcing hyperscale development is a slippery slope • These are expensive resources onshore • High short term turnover rate amongst these employees
  • 15. Application Redundancy • Costs can ‘hockey-stick’ as workloads increase • Inefficient operations cost more in the public cloud • Need to account for changing your software to take advantage of hyperscale environments / microservices • Might need to hire that help (if not in- house) and account for those costs • Will add time to the deployment Costs of Scale & Transformation
  • 17. Growth Pattern Implications • Longer term investments (provider contracts, etc.) • Capacity planning is key • Requires up-front understanding of existing infrastructure inner workings
  • 18. • Growth happens in larger increments than on public cloud • Not all resources used all the time • Larger up front cost than public cloud Growth in “Chunks”
  • 19. Tradition • Choose the right platforms (hypervisor/network/storage) for your organization • More flexibility means more decisions • More decisions means the involvement and support of your partner becomes increasingly critical • Less transformation needed = Less upfront application costs
  • 21. Connecting Public & Private • Extend enterprise network into the public cloud without lowering security or increasing risk • Understand impact of latency between private environments and public cloud AZs • Capacity plan for a rainy day
  • 22. • Clear delineation of duties to manage private and public • Keep internal install base up to date • Reconcile vendor invoices & understand “what you’re paying for” Support for Underlying Infrastructure
  • 23. Which Applications Belong Where • Some workloads lend themselves to being fully virtualized, some don’t • Remember the 80-20 rule with regard to resource utilization and cost • Internal teams ensure no cross pollination exists, or is mitigated • What are your competitors/friends doing with these apps? • Map apps that will ‘burst’ into the cloud, and understand associated costs • Ensure data doesn’t ‘bleed’ between public/private environments without good reason
  • 25. 1 Focus on the Benefits • Is it more cost effective? • Is it more reliable? • Is it easier to manage? • Does it scale more effectively? • Can someone else operate it? • Will it support your transformation?
  • 26. 2 Strategic Not Tactical • Evaluate options holistically • Everyone signs off • Keep plans and execution fluid • Look 12-24 months out, min. • Existing licensing • Build your financial model
  • 27. 3 Evaluate Every Application • 15 Minute RTO • Critical Systems • Invest Here • 1-4 Hour RTO • Non- Revenue Generating Systems • 4-8 Hour RTO • Support Systems • 8+ Hour RTO • Everything Else! Tier 0 Tier 1 Tier 2 Tier 3
  • 28. 4 Compliance Considerations HIPAA PCI Type II AT-101 SOC 2
  • 31. For More Information Please Visit www.servercentral.com
  • 32. 25 October 2016 Adapting to a Hybrid World