Gomez helps organizations deliver quality experiences to web and mobile users through optimal performance and availability monitoring across all users, browsers, devices, and geographies. They provide insight into how performance issues affect business metrics like revenue, brand, and costs. With over 3,000 customers worldwide including 1,500 enterprise customers, Gomez is an industry leader according to analysts and helps customers achieve measurable benefits like increased conversions and reduced costs.
Peter Coffee discusses how cloud computing enables organizations to become more knowledge-based by making data integration easier and applications more usable. He argues that myths around cloud security and customization are untrue, and that cloud platforms can integrate with legacy systems while allowing customization. Coffee provides examples of how enterprises have been able to quickly deploy applications and scale support in the cloud.
Performance analysis in eCommerce (retail and Websphere Commerce)
Performance analysis in eCommerce
The load speed of a website is crucial in online shops, and has a huge impact on its sales.
A website’s performance is based on its funnel’s efficiency and its layer’s correct configuration.
Jonathan Spigler from ClearShark gave a presentation on F5 products. He discussed how he first got interested in UAG and LTM/GTM to solve authentication and high availability problems. He then showed how APM could simplify architectures and authentication flows compared to traditional UAG and custom identity solutions. The presentation provided examples of using APM as a SAML identity provider and for visual policy-based authentication.
Improving end user experience using ManageEngine Applications Manager
Learn how to track the user experience of your web applications across multiple geographical locations. Measure and understand the ways customers interact with your website and web apps.
Compuware provides application performance monitoring (APM) software called dynaTrace that helps optimize the performance and value of business-critical applications. It provides rapid issue notification and diagnostics to give insight into how performance impacts business metrics. dynaTrace has over 4,000 customers worldwide and offers both cloud-based and on-premises options. It is recognized as an industry leader in APM by analysts like Gartner.
1. The document proposes a unified communications service built as a cloud-ready web application to address customers' friction points.
2. Key friction points for customers include proprietary devices, difficult incremental rollouts, adding users to sessions, and federation issues.
3. The proposal is for a UC service delivered via browser as a client that can accept dynamic downloads from an application server, addressing all identified friction points.
Reducing Outages and Degradations With Proactive Application Performance Moni...
Ted Wilson, SL’s VP of Business Development, discussed how leading banks provide real-time, single-pane-of-glass visibility into their most critical and complex custom applications – leveraging all of their existing infrastructure and tools – to head-off potentially catastrophic failures and consistently meet internal SLAs. A case study of a top 5 bank was also presented.
The document discusses the evolution of software delivery models from traditional software as a product to cloud-based software as a service (SaaS) and hybrid software-plus-services (S+S) models. It provides an overview of the advantages and challenges of SaaS, including cost savings but also concerns over data security and system performance. S+S aims to combine the benefits of locally-installed software with cloud-based services, though businesses still require an IT department. The document predicts continued growth of SaaS and convergence between the SaaS and S+S models as capabilities improve.
Realizing the True Potential of On-Demand IT: Enterprise Cloud Architectures
The document discusses F5's solutions for extending enterprise-class application delivery capabilities to internal and external cloud environments. It addresses problems like limited load balancing scale and control in clouds, costly VM provisioning/deprovisioning, network limitations preventing live VMotion benefits, lack of unified access control and acceleration across maturity cycles, and inability to consistently measure real-time end-user performance. F5 provides solutions like extending their ADC virtual editions to clouds, automating VM workflows, optimizing live migration, extending their access/acceleration model, and auto-instrumenting applications for performance measurement regardless of infrastructure.
The city of Wichita Falls has declared a Stage 3 Drought Emergency due to record low rainfall and high temperatures over the past two years that have significantly lowered the city's water levels. New water restrictions have been implemented, including limiting irrigation to once per week between midnight and 5am or 8pm and midnight depending on the system used, prohibiting irrigation on Saturdays and Sundays, restricting golf course and pool water use, and levying surcharges on water bills to encourage conservation. The city is asking local media to help keep the public informed and aware of the ongoing drought conditions and water restrictions through consistent messaging.
China has been suffering from its worst drought in 50 years since last winter. Over 18 million people have been affected, with some 670,000 people lacking access to drinking water. The drought has threatened major wheat-growing areas and millions of farmers' livelihoods across northern China. Crops have failed and cattle have died over swaths of farmland, with approximately 43% of China's crops unable to be harvested.
MeasureWorks - Why your customers don't like to wait!MeasureWorks
My presentation at the Zycko breakfast session... About why your users don't like to wait and why you should care as a site owner. This presentation covers the importance of perception of speed, navigation and how to do proper performance monitoring...
Todays web front-end applications architecture. All resources shared at the end of presentation.
Full sources on:
https://lnkd.in/gyQuFKK
https://lnkd.in/gZK8Sp3
Peter Coffee discusses how cloud computing enables organizations to become more knowledge-based by making data integration easier and applications more usable. He argues that myths around cloud security and customization are untrue, and that cloud platforms can integrate with legacy systems while allowing customization. Coffee provides examples of how enterprises have been able to quickly deploy applications and scale support in the cloud.
Performance analysis in eCommerce (retail and Websphere Commerce)IBM
Performance analysis in eCommerce
The load speed of a website is crucial in online shops, and has a huge impact on its sales.
A website’s performance is based on its funnel’s efficiency and its layer’s correct configuration.
Jonathan Spigler from ClearShark gave a presentation on F5 products. He discussed how he first got interested in UAG and LTM/GTM to solve authentication and high availability problems. He then showed how APM could simplify architectures and authentication flows compared to traditional UAG and custom identity solutions. The presentation provided examples of using APM as a SAML identity provider and for visual policy-based authentication.
Learn how to track the user experience of your web applications across multiple geographical locations. Measure and understand the ways customers interact with your website and web apps.
Browser Diagnostics using dynatrace Ajax EditionDeepak Kaul
Compuware provides application performance monitoring (APM) software called dynaTrace that helps optimize the performance and value of business-critical applications. It provides rapid issue notification and diagnostics to give insight into how performance impacts business metrics. dynaTrace has over 4,000 customers worldwide and offers both cloud-based and on-premises options. It is recognized as an industry leader in APM by analysts like Gartner.
1. The document proposes a unified communications service built as a cloud-ready web application to address customers' friction points.
2. Key friction points for customers include proprietary devices, difficult incremental rollouts, adding users to sessions, and federation issues.
3. The proposal is for a UC service delivered via browser as a client that can accept dynamic downloads from an application server, addressing all identified friction points.
Reducing Outages and Degradations With Proactive Application Performance Moni...SL Corporation
Ted Wilson, SL’s VP of Business Development, discussed how leading banks provide real-time, single-pane-of-glass visibility into their most critical and complex custom applications – leveraging all of their existing infrastructure and tools – to head-off potentially catastrophic failures and consistently meet internal SLAs. A case study of a top 5 bank was also presented.
The document discusses the evolution of software delivery models from traditional software as a product to cloud-based software as a service (SaaS) and hybrid software-plus-services (S+S) models. It provides an overview of the advantages and challenges of SaaS, including cost savings but also concerns over data security and system performance. S+S aims to combine the benefits of locally-installed software with cloud-based services, though businesses still require an IT department. The document predicts continued growth of SaaS and convergence between the SaaS and S+S models as capabilities improve.
Realizing the True Potential of On-Demand IT: Enterprise Cloud Architecturesjasonenriquez
The document discusses F5's solutions for extending enterprise-class application delivery capabilities to internal and external cloud environments. It addresses problems like limited load balancing scale and control in clouds, costly VM provisioning/deprovisioning, network limitations preventing live VMotion benefits, lack of unified access control and acceleration across maturity cycles, and inability to consistently measure real-time end-user performance. F5 provides solutions like extending their ADC virtual editions to clouds, automating VM workflows, optimizing live migration, extending their access/acceleration model, and auto-instrumenting applications for performance measurement regardless of infrastructure.
The city of Wichita Falls has declared a Stage 3 Drought Emergency due to record low rainfall and high temperatures over the past two years that have significantly lowered the city's water levels. New water restrictions have been implemented, including limiting irrigation to once per week between midnight and 5am or 8pm and midnight depending on the system used, prohibiting irrigation on Saturdays and Sundays, restricting golf course and pool water use, and levying surcharges on water bills to encourage conservation. The city is asking local media to help keep the public informed and aware of the ongoing drought conditions and water restrictions through consistent messaging.
China has been suffering from its worst drought in 50 years since last winter. Over 18 million people have been affected, with some 670,000 people lacking access to drinking water. The drought has threatened major wheat-growing areas and millions of farmers' livelihoods across northern China. Crops have failed and cattle have died over swaths of farmland, with approximately 43% of China's crops unable to be harvested.
The document discusses definitions of disasters and defines them as sudden calamitous events that cause great damage, loss, destruction and devastation to life and property. Disasters are inevitable and their damage depends on location, climate, earth surface type and vulnerability. Both natural disasters such as earthquakes, floods etc and man-made disasters such as chemical or nuclear incidents are discussed. Safety measures are provided for different disasters like taking shelter during earthquakes or cyclones.
Droughts are caused by human activities like driving vehicles and operating factories that increase pollution and decrease oxygen in the air. Droughts negatively impact people by potentially causing malnourishment or starvation as farmers are unable to grow crops without rain to sell food and make money.
India is highly vulnerable to drought, with 68% of its area prone to drought in varying degrees. Drought is classified as meteorological, hydrological, or agricultural based on impacts. India's drought management strategies include employment generation programs, social security programs, monitoring systems, institutional mechanisms, financial arrangements, and community participation. External assistance is accepted voluntarily to support nutrition, health, community capacity and water harvesting. The presentation emphasizes that drought can be prevented, mitigated and hardships reduced through coordinated management efforts across levels of government.
NREGA, Drought Mitigation Measures lecture given at Dr. MCR-HRD IAP for the officer of govt. agriculture, forest, fisheries, women and child welfare, etc.
Drought and drought mitigation strategy for pakistan A Lecture By Mr Allah ...Mr.Allah Dad Khan
Drought and drought mitigation strategy for pakistan A Lecture By Mr Allah Dad Khan Former DG Agriculture Extension Khyber Pakhtun Khwa Province & Visiting Professor Agriculture University Peshawar Pakistan
Flood and drought mitigation - Matt MachielseYourAlberta
Matt, Assistant Deputy Minister with Alberta Environment and Sustainable Resource Development presented at Alberta’s Watershed Management Symposium: Flood and Drought Mitigation. He explained key findings from the Government of Alberta’s flood mitigation engineering studies are presented, along with next steps for major flood mitigation projects.
This presentation discusses the impact of drought on the people of Senegal and Sudan. Drought is a weather-related natural disaster that affects large regions for months or years by reducing food production and water supplies. While drought harms many communities, some individuals can benefit economically, such as sellers who can charge higher prices for scarce goods. The presentation examines the specific challenges faced in Senegal and Sudan, including problems securing clean water, impacts on daily life and food security, and effects on the global economy. Solutions proposed to address drought include building water pipes, planting more trees, and constructing dams to store rainwater.
Drought is an extended period of deficient water supply caused by significantly below average precipitation. It can impact ecosystems, agriculture, and local economies. Some plant species have adaptations like reduced leaves or waxy coatings to tolerate drought. Past droughts in India have led to major famines and tens of millions of deaths in the 18th-20th centuries. Indian agriculture depends heavily on the summer monsoon, and monsoon failures can result in water shortages and below average crop yields in drought-prone regions.
This document discusses drought, including its types, causes, history, and effects. It defines drought as a prolonged period of abnormally low rainfall that results in water shortage. There are three main types of drought: meteorological, relating to low rainfall; hydrological, regarding low water levels in supplies; and agricultural, when not enough water is available for crops. Common causes include deficiencies in rain, soil erosion, global warming, deforestation. India experiences frequent droughts affecting over 70% of its cultivated land. Specific regions that are prone to drought are identified.
1) Traditional load testing is limited in its ability to accurately measure end-user experience and identify issues with third-party components.
2) Load testing 2.0 uses real user testing from geographically distributed locations to more realistically drive large volumes of load and uncover regional response time discrepancies and external errors.
3) An online retailer used load testing 2.0 to identify that a third-party component was insufficient under load, affecting the performance of their overall application.
Are You Ready For More Visitors Cognizant Gomez Jan20Compuware APM
1) Traditional load testing is limited in its ability to accurately measure end-user experience and identify issues with third-party components.
2) Load testing 2.0 uses real user testing from geographically distributed locations to better understand regional response times and external factors that impact performance.
3) A case study showed that load testing 2.0 uncovered poor response times for key revenue regions that traditional load testing failed to detect.
How to stop fingerpointing when your application is downCompuware ASEAN
The document discusses how traditional monitoring leads to finger-pointing between teams when applications are down. It describes how Compuware's Application Performance Management (APM) solution provides a single system that monitors applications across development, testing, and production. This gives teams a common view of transactions and issues to reduce finger-pointing and resolve problems faster.
Provide On-Demand, Real World Load Testing to Your Customers — Become a Gomez Partner Today
Do you know that 57% of application problems are found outside the corporate environment, by actual customers and prospects?
Can your customers accurately test and measure end-user experience across geographies and locations under load?
Are you testing your customer’s applications from outside the firewall to find problems anywhere in the application delivery chain?
Can your customers see the impact of 3rd party content and services, such as CDNs, ISPs, ecommerce components on their web applications performance?
Ensuring great experiences for today’s rich and complex Web 2.0 applications requires a new approach to performance testing. Forrester Research calls it “Realistic Performance Testing” — easy to use, delivered on-demand, and able to identify and resolve problems that behind-the-firewall testing tools miss.
You can review these slides and find out more about Gomez’s Realistic Performance Testing Solutions, and learn how to drive more professional service revenue while delivering greater value to your customers as a valued Gomez Partner.
As a Gomez Partner you’ll have the tools necessary to solve the quality assurance challenges posed by today’s rich internet applications.
Become a valued Gomez Partner to
•Drive consulting revenue for test definition, script development, test execution and analysis, and problem resolution services
•Complement existing inside the firewall testing offerings, by providing realistic testing from an “outside-in” end-user perspective
•Differentiate yourself by offering the only solution that tests and measures from 100,000+ real user desktops
•Gain real-time performance insight when end-users’ experience degrades under load to offer more value to your customers
•Help your customers quickly identify and resolve critical Web application performance issues across the entire application delivery chain
This document discusses how poor website performance can negatively impact user experience and business metrics like conversions and revenue. It provides examples showing that small increases in page load times can lead to significant drops in customer satisfaction, page views, and conversions. Mobile site performance is also important, as many users expect the same experience on their phones as desktops. The document then introduces Compuware as a leader in application performance management that can help companies address these challenges through features like analyzing performance in relation to user behavior, speeding issue resolution, managing third-party services, and providing a unified view of web, mobile web, and native app performance.
Show Me the Money: Connecting Performance Engineering to Real Business ResultsCorrelsense
Performance testing and optimization are often neglected parts of enterprise application roll out and upgrade initiatives.
The challenge for many IT managers is communicating the value of IT performance projects to business stakeholders who would benefit the most.
An interactive discussion with Walter Kuketz, CTO of Collaborative Consulting where he shares:
- How to align key business drivers with your performance engineering projects
- Ways to bridge the IT-business stakeholder communication gap
- A new approach to model business transactions and their IT dependencies
Host: Frank Days
Title: VP of Marketing, Correlsense
Encontrando la Aguja en el Rendimiento de AplicacionesSoftware Guru
En ocasiones resulta complicado entregar alta calidad de software con la velocidad que el mercado requiere. La propuesta de DevOps es mas allá de una metodología, un cambio cultural en la forma en que funcionan los equipos tanto de operación como de desarrollo, buscando aportar valor para la empresa mediante mejoras en el ciclo de vida de desarrollo y buscando un rendimiento optimo de las aplicaciones mediante herramientas tanto en la fase de desarrollo como de operación.
Learn how to track key operational metrics of your Node.js and PHP infrastructure in real-time and get insight into the nuances of autonomous databases.
Presentation on monitoring the web, including synthetic, UEUM, web analytics, interaction analysis. Given at www.meshconference.com/meshu on May 20, 2008
Practical Tips for Ops: End User MonitoringDynatrace
Practical Tips for Ops: End User Monitoring
Watch replay here: https://info.dynatrace.com/apm_wc_devops_journey_series_end_user_monitoring_na_registration.html
Companies that have adopted DevOps Best Practices have 2555x faster lead times* in delivering new features to their end users. However, speed of delivery is not the only success metric! Success must also be measured on how end-users react to the speed of innovation.
Getting insights into how your end-users react to the changes you deploy allows you to share valuable feedback to the Dev and Biz teams. The teams can then see clearly how their changes impacted end-users and where fine tuning can improve infrastructure performance.
In this webcast Andreas Grabner, Chief DevOps Activist, and Brian Chandler, Systems Engineer, share practical tips that IT groups can start to implement quickly. You'll learn:
• Best approach for monitoring end-user mobile versus desktop versus tablet versus service end-points
• How to evaluate network bandwidth requirements by app, service and feature; to better understand and optimize resource consumption
• How to optimize your delivery chain in depth by understanding who is using your app, where, and on what device
• Clear view on which features are being used the most, the least, and what kind of behavior can be observed that is useful in tuning performance
If you are stuck in analysis paralysis, get insights that you can apply today!
*In addition, companies using DevOps are two times more likely to exceed profitability, market share and productivity goals (from the State of DevOps report by Puppet Labs 2016)
Embrace IT Operations Management with OpManager to get the visibility into your network, server & storage, application, and service layers. Find the exact fault in minutes and troubleshoot quickly.
1) Salesforce.com's multitenant architecture allows multiple customers to use the same application instance running on the same server infrastructure, lowering costs while maintaining performance and security.
2) All customer data and configurations are stored separately in the same database using unique customer IDs to isolate each tenant's data.
3) This approach provides significant benefits including automatic upgrades, high performance at scale through query optimization, and faster innovation since all customers use the same codebase.
Top Tips to Deliver Quality Web Experiences From IE 9 to the iPhoneCompuware APM
No matter what your customers use to access your website – from Internet Explorer 9 on a PC to Safari on an iPhone – they expect your site to be fast and work flawlessly.
Join our featured speakers, Harley Manning, VP and Research Director from independent research firm Forrester Research, Inc., and Compuware CTO APM Solutions Imad Mouline to learn:
- What growing browser and device proliferation means for IT and Website owners and developers
- The latest browser trends including the evolution of mobile and HTML 5
-Best practices for companies attempting to maintain cross-browser interoperability
How to meet customers’ web experience expectations regardless of browser or device
AlertSite provides web performance monitoring and security services to help clients deliver a consistent and high-performing online experience. It monitors websites from over 40 worldwide locations and counts over 2,400 customers. AlertSite's services include site monitoring, true user monitoring, load testing, security scanning, and server monitoring to help customers manage performance and security.
AlertSite Slideshow for the Booth at Web 2.0 Expo 2009AlertSite
AlertSite provides web performance monitoring and security services to help clients deliver a consistent and high-performing online experience. It monitors websites from over 40 worldwide locations and counts over 2,400 customers. AlertSite's services include site monitoring, web load testing, security scanning, and TrueUser monitoring which tests user interactions from a browser perspective.
- The document discusses Oracle Enterprise Manager and its capabilities for managing applications and infrastructure in cloud environments. It provides lifecycle management from planning to deployment to monitoring.
- Key capabilities include packaging multi-tier applications, testing applications end-to-end, providing self-service access to infrastructure and platforms, monitoring cloud operations, and metering and optimizing cloud services.
- It aims to provide businesses with control and visibility into their cloud environments and applications to improve performance, security, and support.
When addressing website performance issues, developers typically jump to conclusions, focusing on the perceived causes rather than uncovering the real causes through research.
Mitchel Sellers will show you how to approach website performance issues with a level of consistency that ensures they're properly identified and resolved so you'll avoid jumping to conclusions in the future.
You can watch the webinar recording here:
https://www.postsharp.net/documentation/video?id=190066128
The Best of Both Worlds - Combining Performance and Functional Mobile App Tes...Bitbar
We co-hosted a webinar with Neotys to shed some lights on
- How to overcome the challenges in mobile app performance and functional testing
- How to gain granular and actionable insights to measure and improve your app user experience
- Best practices to get the mobile readiness for 2017 Holiday Shopping Season
- A brief demo of the integration between Neoload and Bitbar Testing
This presentation includes:
- Why performance matters for digital businesses?
- Use Cases for performance / load testing
- Load Test Design Considerations
- Tools and Technologies
- Methodology and Approach
- Activities and Deliverables
- Load Testing Success Stories
2. Gomez: The Web Performance Division of CompuwareWe help organizations deliver quality experiences to their Web and mobile usersOptimal performance and availabilityQuality operation across all users, browsers, devices, and geographies Rapid issue notification with actionable diagnosticsInsight into how these issues affect your business (revenue, brand, cost)SaaS PlatformNo installation
7. Gartner: “A cool vendor”Gomez Customers Enjoy Measurable BenefitsIncreased Web conversions 10% Reduced homepage load time from 11.3 seconds to 3.4 secondsImproved page load times 23%Saved 50%+ in staff and feesReduced seven-step transaction time by 50%Reduced downtime 45% Achieved under 3 second response time and 99%+ availabilityValidated decision to consolidate three data centers
8. Why Web Performance Matters: Impact of Poor Performance24.3%second slowdown reduction in revenue/user*found that a4000.59%determined that amillisecond delay fewer searches/user*Source: Steve Souders @ VelocityConference 2009http://radar.oreilly.com/2009/07/velocity-making-your-site-fast.html
9. Why Web Performance Matters: Benefits of Good Performancereduced page load times from ~7 seconds to ~2 secondsincrease in revenuereduction in hardware costs*Reduced landing page load time by 2.2 seconds60 Mincrease in conversionsMore downloads/ year50%users that visit the fastest pages50more pages/visit than users visiting the slowest page*view%7–1215.4%%Source: Steve Souders @ VelocityConference 2009http://radar.oreilly.com/2009/07/velocity-making-your-site-fast.html
10. What Web/Mobile Concerns Does Gomez Address?e-biz/MarketingAre our customers having a positive experience?
16. Are we over/under investing in infrastructure?App Dev/QAHow can we test on every browser, OS, and mobile device?
17. How can we ensure performance under real-world load?
18. How can we get actionable data to fix issues faster?What Projects Can Gomez Help With?
19. Systems management tools: “OK”…user is happyUsersLoad BalancersWeb ServersMobile ComponentsApp ServersWeb applicationDB ServersStorageMainframeNetworkThe Traditional View of Web Application DeliveryTraditional zone of control
20. Slow response timeUsersLoad BalancersWeb ServersMobile ComponentsApp ServersThe Reality of Web Application DeliverySystems management tools: “OK”…user is NOT happyGeographic disparities4 sec’sTransactions fail22 sec’sFaulty display or operation DB ServersStorageMainframeNetworkTraditional zone of controlTraditional zone of control
21. The Challenge of Delivering Web ApplicationsSystems management tools: “OK”…user is NOT happyThe Web Application Delivery Chain3rd Party/Cloud ServicesBrowsers and devicesLocal ISPUsersUsersLoad BalancersWeb ServersMobile ComponentsApp ServersInternetMajorISPDB ServersMobile CarrierStorageMainframeNetworkContent DeliveryNetworksTraditional zone of control
22. The Challenge of Ensuring Quality Web ExperiencesSystems management tools: “OK”…user is NOT happyThe Web Application Delivery ChainInconsistent geo performance
46. Low cache hit rateTraditional zone of controlTraditional zone of controlZone of customer expectationZone of customer expectationZone of customer expectationZone of customer expectation
48. The Answer: Adopt an “Outside-in” Customer Point of ViewThe Web Application Delivery ChainInternetEnterpriseTest/monitor your site the way your customers use it:What they do (key pages and transactions)
51. When they do it (normal and peak usage)Determine impact of performance on end user behaviorIsolate and resolve performance problems across the application infrastructure“Outside-in” customer point of viewGomez PlatformVantageEnterprise Application Performance ManagementWeb Performance ManagementWeb PerformanceBusiness AnalysisWeb Load and Performance TestingWeb Cross-Browser TestingTraditional zone of controlZone of customer expectationYour zone of control with Gomez
52. Gomez: Ensuring Quality Web ExperiencesFind and fix issues across the entire Web Application Delivery ChainVirtual Test BedLast MileBrowserFirst MileBackboneMonitoring
60. Vantage and EMS integration150,000+ consumer- grade desktops168+ countries2,500+ISPsMajor mobile carriers around the globe500+ combos of browsers and O/S150+ enterprise-grade nodes & data centersFirst Mile appliancePrivate agents & PeersYour real users5,000+ supported mobile devicesYour zone of control with Gomez
61. Gomez SaaS PlatformEliminate Blind Spots Across Web Application Delivery Chain3rd Party/Cloud ServicesBrowsers and devicesLocal ISPUsersUsersLoad BalancersFrom the First Mile… …to the Last Mile Web ServersMobile ComponentsApp ServersInternetMajorISPDB ServersMobile CarrierStorageMainframeNetworkContent DeliveryNetworks
62. Gomez Network: The World’s Most Comprehensive Performance and Testing Network BackboneVirtual Test BedGomez Last MileYour Actual UsersReal User MonitoringWorldwide, wherever your users areWeb Performance Management and Load Testing 150+ locationsCross-Browser Testing 500+ browser/OS combo’s5,000+ supported devicesWeb Performance Management and Load Testing 150,000+ locations
63. The Gomez Platform: Web Application Performance ManagementSelf-Service SaaS PortalWeb Cross-Browser TestingWeb Load and Performance TestingWeb Performance ManagementWeb PerformanceBusiness AnalysisCompatibility
75. Business dashboard20Web 2.0, RIA, Streaming, Mobile, Multi-Browser Dashboards, Metrics & AnalyticsRecording & ProvisioningEducation &Best PracticesAPIs &Data Feeds Alerting & DiagnosticsWorld’s Most Comprehensive Testing Network168+ countries 2,500+ ISPs150+ commercial nodes and data centers500+ combos of browsers & O/S5,000+ supported mobile devices150,000+ consumer-grade desktops
Editor's Notes
Last updated or created: Oct‘10Key themes:Poor web performance hurts your business!Talk trackInternet giants are very tuned into the “need for speed” and how much website performance affects user behavior – and ultimately your business.This slide shows some of the negative results that each of these companies learned from various studies they’ve performed.It used to be that a page had to load in 4 seconds to keep a customer’s attention, and now the latest studies say 2 seconds!
Last updated or created: Oct‘10Key themes:Good web performance can improveyour business!Talk trackInternet giants are very tuned into the “need for speed” and how much website performance affects user behavior – and ultimately your business.This slide shows some of positive results that each of these companies learned from various studies they’ve performed.
Last updated or created: July‘09Key themes:We help three main parts of a companyThey each have their own concerns and we address themTalk trackMany parts of a company are concerned with ensuring visitors have a positive experience on their web site. The concerns come from different angles, but they all converge on a well-performing site. These are the kinds of concerns we address; do you have similar concerns?The e-business/marketing part of the business is primarily concerned with the customer experience and its impact on the business. -- “Are our customers having a positive experience? Do things work properly and fast enough? Does it work on all browsers and mobile devices?”-- “how does the performance of our site affect customer’s behavior, and ultimately our business? Can we correlate performance to business results?”-- “how does our performance compare to our competition? Are we ‘fast enough?’”-- these concerns are often related to the launch of a new website, promotion, micro site, or major revision, but they also apply on an ongoing basis. The IT Operations team is typically charged with ensuring the web site performs well and is always available. -- “are our key transactions/pages performing optimally?”-- “If not, how can we be alerted to issues and resolve them faster – before our customers experience them?”-- “we have internal monitoring tools to ensure our systems our working, but why are they sometimes “green” and our customers are having issues? What are we missing?”-- more and more companies are using third-party providers and services for their site – a growing concern is “how is their performance affecting our user’s experience?”-- everyone wants to save money. A common concern is “are we over or under investing in infrastructure?”The App Dev/QA team is primarily concerned with building and maintaining Web applications. Their concerns are typically:-- “how can we test on every browser, OS, and mobile device?” There are literally hundreds of combinations of these in the world, and no team has the time or resources to test them all themselves. Yet who can afford to have customers be unhappy because their using a particular browser or OS?-- “how do we ensure our website will work properly under load – real world load?” Many organizations load test in a lab, inside their firewall, in controlled conditions, but what about in the real-world, which involves many other services? How do you ensure that?-- “when we’re told about issues, how we fix them faster?” App Dev teams need data – actionable data – to resolve issues faster. It’s not good enough to just say “we have a problem” – you need data to fix the problem.Note to the speaker:Typically, when delivering this slide, focus on the concerns that are relevant to your particular audience. You don’t need to go over them all.
Last updated or created: Nov ’09Slight changes to Cloud textKey themes:Gomez can be very helpful with key projects (as well as ongoing testing and monitoring)Talk trackGomez can be very helpful with a number of projects that also span the ebiz/marketing teams, IT operations, and App Dev/QA. Do you have plans for any of these projects? Do you have any of these concerns? Most companies do… and Gomez can help.Note to the speaker:Don’t go over every item on this slide – the intent is to show a list of possible projects to see if any of them are on your audience’s current radar screen, and to let them know that Gomez can be helpful in all of them. Many people would not think of Gomez for these projects, but we can be valuable in them.
Last updated or created: Nov ‘09Moved firewall to the right; more detail in data centerKey themes:The traditional view is “I can only control what’s in my data center and if all goes well there I can assume our users/customers are happy”Talk trackLet’s talk about what it takes to deliver a web application in today’s Internet.Here’s the commonly-held, traditional view: Companies have a lot of infrastructure in their data center, behind their firewall, to deliver the web application to their users. They focus on controlling this infrastructure, and it is traditionally been their only “zone of control.” They know how to control and tune it.Most companies have system management/monitoring tools that tell them how this infrastructure is operating (“is our web server up? Is our DB server running properly? Are we maxed out on CPU or memory?”) And it’s very common to assume that if these internal monitoring tools are reporting “green” that the user must be happy – that is, having a positive experience.
Last updated or created: Oct10Raised WADC arrow higher on slideKey themes:Delivering Web/mobile apps is complicated and involves many services.Talk trackWhy is it your data center monitoring tools can be reporting “green” but your users are unhappy? It’s because of something called “the Web applications delivery chain.” To deliver a Web or mobile application in today’s Internet, you must use a complex set of services and layers that are called the “Web application delivery chain.”These services must all work together to deliver the application to the user. If any one of them has an issue, your user will have a bad experience.First, your application must go through your major corporate ISP.Then, it travels thru the Internet.Increasingly, Web applications today are using third party or cloud services (we’ve seen companies where their home page has over 20 third party providers or services). It’s also very common to use a Content Delivery Network to accelerate the delivery of the Web application. Eventually, your Web or mobile application goes thru a local ISP or a mobile carrier.Ultimately it reaches your end user or customer, where it has to run on their local device – a computer or smart phone – and in their browser. A few years ago it seemed that only Internet Explorer mattered, but now there are a myriad of browsers on the market and, unfortunately for companies delivering Web applications, they all work a differently.
Last updated or created: Nov ‘09Moved firewall to the right; more detail in data centerKey themes:Many things can and do go wrong in delivering Web/mobile applicationsYour customer expects you to control them all – not just what’s in your data centerYou cancontrol these issues, but you must be aware of them firstTalk trackWhat kinds of things can go wrong in this Web application delivery chain? Unfortunately, there are a long list of possible issues.This slide shows examples of the various issues that can occur at any point along the chain. It’s pretty ugly, because there’s a lot that can go wrong.Some of these can occur inside your firewall, but they won’t show up on system monitoring tools.Have you ever heard of or experienced any of these problems? Are you using any third party or cloud services? Are you using a CDN? Do you know if your application runs on every browser and O/S and mobile device?They happen every day. And the harsh reality is: they change everyday, too. You can get them right one day and something goes wrong the next.Your users expect you to control these issues. If they try to visit your site or run your Web application and it doesn’t work, they hold you responsible. The good news is that all of these issues can be controlled – but first you need to be aware of them. That’s the first step to fixing them and ensuring your user has a positive experience.
Last updated or created: Oct’10New slideKey themes:When a problem occurs in the Wed App Delivery Chain you need to be able to figure out where the root cause is.Talk trackYou need to be able to detect issues at any point in the WADC and resolve themThese issues come in four major areas:The browser or device – your application may be incompatible with a version of a browser or a mobile phone. You need to know this so you can resolve it.A third party provider – issues regularly occur with third parties who service your web application, such as CDNs, third party content providers, third party browser tags (such as Web analytic vendors), ad providers, cloud providers, etc. If these issues occur it will have a negative impact on your Web app and your brand.An ISP or the Internet – it’s very common for something to go wrong with an ISP or the Internet in general. If your Web app slows down you need to know if the problem is due to the Internet or something under your direct controlYour data center – Of course, many performance issues can occur directly in your own data center. You want to isolate and diagnose these as fast as possible.
Last updated or created: Oct‘10Modified slide to show that Gomez now goes farther into the Data Center with the First Mile.Key themes:You need to “sit where your customers sit” and view your website from their perspective.You need to adopt an outside-in viewGomez can do that for you in 4 major areasWith Gomez, you can control the entire Web app delivery chainTalk trackThe answer to understanding and controlling the Web application delivery chain is to take a new view on your Web or mobile application: you need to adopt an outside-in, customer point of view. You need to “look back” at your web site and infrastructure the same way your customer does: by operating and running it “from the outside in”What does this mean?<click to animate>It means you need to test and regularly monitor your website the same way your customers use it. So, you need to test and monitor: WHAT your users do – run the key pages and transactions that are critical to your business WHERE they do it from – operate the site from the geographic locations that are important to your business. This will ensure that your users get a quality experience regardless of where they are located HOW they do it – your users are accessing your site through a variety of devices, and you need to do that, too. You need to test and monitor from all the browsers, operating systems, and mobile devices that you users are using. WHEN they do it – you need to ensure optimal operation during normal hours as well as peak usage – to ensure your application performs properly at all timesAnd then you need to determine the impact that all of this has on your users’ behavior – and YOUR business.How does Gomez help you do this?<click to animate>We provide solutions in four major areas (listed on the slide). Each one can be used independently, but together they give you the ability to control the Web application delivery change. With Gomez you can be fully informed about what’s going on with your web and mobile application and ensure quality experiences for your users – all the way from your real end users to inside your data center.<click to animate>To completely cover the Application delivery chain, you need to extend your visibility to everything inside your firewall. By doing so, you can isolate and resolve performance issues across your entire application infrastructure. We do this by integrating with Compuware’s Vantage offering.In this way, Gomez and Compuware provide a solution that spans the “enterprise + the Internet”
Last updated or created: Oct‘10Added “First Mile” and modified contents in that areaChanged the build order so it builds from left to right so the story flows betterKey themes:Gomez provides the most comprehensive solution to span the Web app delivery chainWe provide a solution at every logical and physical layer Eliminates blinds spots so you can find and fix the largest number of issues to ensure optimal performance, availability, and qualityTalk trackHow does Gomez help you control the Web application delivery chain?We provide a solution at every logical and physical layer in the delivery chain, so you can fully control it – all the way from the users’ browsers (the Last Mile) to your data center (The First Mile)<click to animate>Browser-based real-user monitoring: We take you “all the way out” to your real end-users through a very small tag you can put in any or all of your Web pages. This tag runs in your actual users’ browsers and will give you performance analytics that will tell you key information such as actual page load time (by browser), perceive page load time (by browser), where your users are located, etc. This works for every browser in any location around the world.<click to animate>Gomez Last Mile: Gomez provides you access to 150K+ consumer-grade desktops around the world, in 168+ countries, running behind 2,500+ local ISPs and major mobile carriers around the globe. This is the largest testing network in the world, and it’s growing organically every day. Gomez is the only vendor that offers this true “last mile.” You use these computers two important ways:Monitoring-- run automated, synthetic transactions against your website on a scheduled, regular basis to detect if you’re having any issues. These computers represent what your users experience in the real-world because they are consumer-grade machines in typical consumer situations. You can isolate specific geographies to localize your testing. This type of “real-world monitoring” gives you the greatest insight into issues specific to geographies, bandwidth, ISPs, mobile carriers, and CDNs. Load Testing: You can also use these computers to generate “real-world” load for load testing. Because this load comes from actual computers at the “edge of the internet,” it gives you the greatest insight into what your end users will truly experience.<click to animate>Virtual test bed: we provide a virtual test bed running “in the cloud” that lets you automatically test your Web and mobile application on over 500 combinations of browsers and operating systems and over 5,000 mobile devices. This helps you ensure compatibility and performance without the cost of maintaining your own extensive testing infrastructure.But we take you even closer to you users with two unique offerings:<click to animate>Backbone: We have 150+ enterprise-grade nodes (each of which can have multiple computers) located around the globe on the Internet Backbone. These are high-performing, finely-tuned, very reliable machines that are calibrated for consistency. You can use them two basic ways: Monitoring: run automated, synthetic transactions against your website on a scheduled, regular basis to detect and warn you if you’re having any issues. Because all the nodes are calibrated to be consistent, you get reliable, accurate information about any performance issues and deviations from your standards.Load Testing: These same computers and cloud locations can be used to generate high-volume load against your Web application to ensure it performs properly under load. When you combine this high-volume load with the real-world load from the Last Mile, you learn the most about how your application will truly perform. No one else offers these two types of load testing.<click to animate>First Mile (the Data Center): we also let you install many of these solutions inside your firewall so you can do internal monitoring of your private networks. Most notably, Gomez offers an “First Mile appliance” that installs in your data center and provides network-analysis real-user monitoring that integrates with the Gomez SaaS platform and helps you quantify the business impact of web performance issues, and then diagnose their root cause. We also integrate with Compuware’s Vantage offerings, which feature agentless monitoring, so you can more readily diagnose and pinpoint issues inside your firewall.<click to animate>Together, these combined offerings allow you to find and fix the broadest set of issues across the entire Web application delivery chain. You have visibility and actionable diagnostics for all these issues, allowing you to have a zone of control that spans all the way from the First Mile to the Last Mile. This level of visibility and control is unique to Gomez and one of our key differentiators.
Last updated or created: Oct‘10New slideKey themes:Gomez provides the most comprehensive solution to span the Web app delivery chainYou can find and fix the largest number of issues with Gomez to ensure optimal performance, availability, and qualityTalk trackThe simple way to think of the Gomez solution is that is spans the entire Web application delivery chain, from the First Mile to the Last Mile. Every part of the Gomez solution integrates with the Gomez SaaS platform so you have a unified view of the entire WADC, and you also enjoy the benefits of SaaS: no installation, rapid time to value.
Last updated or created: Oct‘10Increased number of BB and Last Mile locationsKey themes:Gomez covers the globe with the most comprehensive testing networkWe are where your customers areTalk trackThis is a visual depiction of our global testing network.You can see where our Backbone and Last Mile testing locations are.Our Last Mile locations literally span the globe and allow you to test and monitor from any significant location in the world. And it’s growing every day.You can use these for a combination of monitoring and load testing.You can’t see the locations for the virtual test bed because it’s virtual – i.e. location independent.And, as the blue areas indicate, we can monitor your actual end users literally wherever they are on the planet
Last updated or created: Oct‘10Added “”First Mile” to the WPM areaUpdated number of BB and LM locationsChanged titleKey ThemesSingle, integrated, self-service platform4 major areas of functionalityAll supporting Web 2.0, RIA, mobile, streaming and across multiple commercial browsersCommon set of supporting facilitiesAll sitting on world’s most comprehensive networkTalk TrackAll of the Gomez capabilities are delivered in a single, integrated platform for Web Application Experience ManagementYou access the platform through a single self-service SaaS portal. All of the capabilities are designed to be easy enough to use that you can do it yourself in a self-service fashion.In the portal you have access to our four major areas of functionality: Web Cross-Browser Testing – to ensure compatibility, functionality, and performance across browsers, operating systems, and mobile devicesWeb Load and Performance Testing – Gomez is unique in its ability to generate both high-volume load from the backbone/cloud as well as real-world load from the Gomez Last Mile of over 100K+ computers worldwideWeb Performance Management -- Only Gomez integrates multiple layers of monitoring to ensure the performance and availability of your web site, extending from the Last Mile to the First MileWeb Performance Business Analysis – analytics and tools to assist in understanding how performance and web experience impact your businessThese four major area of functionality work for all types of Web and mobile applications and across multiple commercial browsers, including Web 2.0, RIA, and streaming applications, as well as every major commercial browser. Note that we offer mobile capability as integrated features of the Gomez Platform, rather than independent disjoint products. Why? Because we believe in the “one Web” view: that users don’t distinguish between the “mobile Web” and the “traditional Web.” To them it’s all “one Web,” and organizations need a common set of tools to test and monitor Web and mobile applications because it saves them time and money and it’s the fastest way to identify and diagnose problems.This functionality is uniformly supported by a common set of services:Dashboards, metrics, & analytics – provides summary and detailed informationRecording and provisioning – record your own test scripts via a self-service recorder that handles the complexities of Web 2.0 applications. Our recorder lets you “record once and playback anywhere.”Alerting and diagnostics – immediately alerts you to any issues and provides detailed diagnostics to troubleshoot the problemAPIs and data feeds – allows you to extract and manipulate your Gomez dataEducation and best practices – hundreds of self-help videos and training aids are built directly into the Gomez platform so you can learn at your own pace with no additional expenseAnd, of course, it all sits on top of the worlds’ largest testing and monitoring network.