Remote Customer Service Manager
Remote Customer Service Manager
Jobs for Humanity
Bismarck, ND
See who Jobs for Humanity has hired for this role
Job Description
We are seeking a dynamic Remote Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for managing customer service operations, ensuring exceptional customer experiences, and handling debt collections and overdue payments for delinquent customers.
Responsibilities
We are seeking a dynamic Remote Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for managing customer service operations, ensuring exceptional customer experiences, and handling debt collections and overdue payments for delinquent customers.
Responsibilities
- Lead and mentor a team of remote customer service representatives
- Develop and implement customer service strategies and processes
- Monitor team performance and provide coaching and feedback
- Address escalated customer inquiries and issues promptly and effectively
- Analyze customer feedback to identify areas for improvement
- Manage debt collections and handle overdue payments for delinquent customers
- Proven experience in customer service management
- Excellent communication and leadership skills
- Ability to work effectively in a remote environment
- Proficiency in customer service software and tools
- Bachelor's degree in Business Administration or related field (preferred)
- Competitive salary
- Remote work flexibility
- Health and wellness benefits
- Opportunities for professional development
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Non-profit Organizations
Referrals increase your chances of interviewing at Jobs for Humanity by 2x
See who you knowGet notified about new Customer Service Manager jobs in Bismarck, ND.
Sign in to create job alertSimilar jobs
People also viewed
-
Vice President of Customer Success
Vice President of Customer Success
-
Head of High Touch Customer Success
Head of High Touch Customer Success
-
Director, Customer Success
Director, Customer Success
-
Head of Customer Success
Head of Customer Success
-
Vice President of Customer Success
Vice President of Customer Success
-
Director of Customer Experience
Director of Customer Experience
-
Director, Customer Success
Director, Customer Success
-
Chief Customer Officer
Chief Customer Officer
-
Customer Success Director
Customer Success Director
-
VP Global Customer Support
VP Global Customer Support
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub