🚨 Attention Job Seekers! 🚨 1️⃣ Legitimate offers will only come from @telusinternational.com or @telusinternational.ai email addresses (be wary of Gmail, Hotmail, Outlook, etc). 2️⃣ We will never request money from candidates. 3️⃣ We will never ask for your bank information to apply for a job. ⚠️ Stay vigilant ⚠️ We encourage you to flag any fraudulent job postings with the platform on which it was published so that it can be removed.
TELUS International
IT Services and IT Consulting
Vancouver, British Columbia 507,919 followers
Next-gen digital customer experience (CX) solutions for global and disruptive brands.
About us
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
- Website
-
https://www.telusinternational.com
External link for TELUS International
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Vancouver, British Columbia
- Type
- Public Company
- Founded
- 2005
- Specialties
- Digital Transformation, Digital Customer Experience, Digital CX, Digital IT, Customer Experience, Customer Support, Content Moderation, Data Annotation, Contact Center, Omnichannel CX, Managed Services, Work from Home, ITO, BPO, Business Services, Intelligent Automation, Chatbots, and Analytics
Locations
-
Primary
Get directions
510 West Georgia Street
Vancouver, British Columbia V6B 0M3, CA
-
Get directions
2251 S. Decatur Blvd.
Las Vegas, Nevada 89102, US
Employees at TELUS International
Updates
-
In CX, emotional connection and empathy are closely linked. 🔗 Brands that demonstrate an understanding of their customers by anticipating their needs, create the conditions for customers to form emotional connections and lasting loyalty. Learn how to win customer loyalty with empathy in your customer experience: https://lnkd.in/gDDwtjtP #CX #EmpathyInCX
-
-
TELUS International reposted this
Last chance to attend! Passes are quickly selling out to Ai4 2024 – North America’s largest AI industry event – taking place on August 12-14 in Las Vegas. Today, we’re excited to welcome Ajinkya Malasane, Senior Director of Product Strategy and Marketing at TELUS International to the stage! Join the discussion around “Computer Vision & Generative AI.” Register now: https://lnkd.in/e6dTnzj9
-
-
Speed. Flexibility. Convenience. 💬 David Avrin, customer experience expert and author of the new book, “Ridiculously Easy to Do Business With,” breaks down why these factors are key to winning over — and keeping — customers today. 🎧 Listen to the full episode of Questions for now: https://lnkd.in/gn8c54rn #QuestionsForNow #CustomerExperience #Podcast
-
📢 Attention financial service leaders! Are your credit card loyalty programs keeping up with what global customers really want? Exclusive research from WillowTree, a TELUS International Company, has uncovered regional insights and universal takeaways to help you capitalize on differences in credit card customer loyalty preferences across diverse global markets. Get the details in today’s press release: https://lnkd.in/gbiKu3Y3
Credit card loyalty programs are evolving globally, and we have the data to prove it: https://lnkd.in/ehVXUbUh We have conducted research across five global regions to deepen our understanding of consumer behaviors and preferences, and with nearly 500 English-speaking loyalty card members surveyed, our research highlights crucial insights that emphasize why a one-size-fits-all approach just doesn't cut it in the diverse global marketplace. 🔀 The good news? Every region shared a preference for mobile engagement, clear and transparent offers, and personalized rewards relevant to their everyday spending. The most popular loyalty redemption choices are typically cash back and essential goods, which ranked highest in four of the five regions. 🌏 However, financial brands can and should cater to varied global markets, delivering personalization in loyalty programs. From North America's passion for community-based rewards to Asia-Pacific's focus on travel benefits, regional differences clearly underline the necessity for customer data platforms and tailored loyalty strategies. "Deep market-specific research is crucial to understanding and meeting the diverse needs of customers across regions," said Tobias Dengel, President of WillowTree, a TELUS International Company. "By creating shared infrastructure that enhances efficiency, while maintaining the flexibility to adapt to regional nuances, brands can develop truly personalized experiences." Intrigued? Download our full report to glean more insights on how financial brands can cater to varied global markets and drive personalization in loyalty programs: https://lnkd.in/ev4PPgAm Explore how our unique approach to #DigitalCX, #DataAI, and #CustomerLoyalty can transform your brand’s loyalty programs: https://lnkd.in/ep-rTvyr #LoyaltyPrograms #FinancialServices #CustomerExperience #DigitalTransformation
-
❗❗ Calling all CX professionals: Last chance to register ❗❗ See how AI and automation within CCaaS deployments can enhance efficiency, personalization and customer satisfaction. Join Aaron Seabaugh, director of service delivery at TELUS International, and featured speaker, Max Ball, principal analyst at Forrester, Thursday, July 11 at 12 pm ET. During this live webinar, they will explore how organizations can leverage AI and automation to drive CX success in CCaaS. Register now: https://lnkd.in/gdu4A2ZT #CCaaS #Automation #CX #LiveWebinar
-
-
Congratulations to all of the incredible winners and nominees of our third annual Luminary Awards! This global program recognizes our team members who champion diversity and inclusion across our organizations, with specific award categories highlighting leadership, mentorship, allyship, volunteerism and DEI initiatives. With nearly 2,000 submissions, there was no shortage of meaningful stories of change and impact within the communities where we live and work. Thank you to everyone who participated. Your support and commitment has been instrumental in making TELUS International an inclusive workplace for everyone. #LuminaryAwards #CX #CorporateCulture
-
-
At TELUS International, speaking to the importance of responsible AI isn’t just lip service: We embed privacy, security and humanity-in-the-loop principles unwaveringly in the work we do in supporting leading brands. Learn how we promote responsible AI with three innovative offerings: https://lnkd.in/gCX_Ei-a #ResponsibleAI
www.telusinternational.com
telusinternational.com
-
Want to turn customers into superfans? Start with your employees! 🤩 Brittany Hodak, customer experience expert and author of “Creating Superfans,” shares how creating great employee experiences can cultivate exceptional customer experiences. 🎧 Listen to the full episode of “Questions for now”: https://lnkd.in/gd-V3k6T #CustomerExperience #WordOfMouth #Podcast
-
📣 CX leaders: Learn how to overcome common CCaaS implementation challenges! Join Aaron Seabaugh, director of service delivery at TELUS International, and featured speaker, Max Ball, principal analyst at Forrester, for a live webinar on Thursday, July 11 at 12 pm ET. In this session they will dive into best practices for seamlessly integrating CCaaS into your customer experience (CX) operations. Register now: https://lnkd.in/gdu4A2ZT #CCaaS #Automation #CX #LiveWebinar