Ricki Moss

📲 Discover Our Award-Winning Business-Only 5G Network! 🤳 Is it time to upgrade your business mobile phone contract? Experience the UK's business-only, award-winning fastest 5G network, independently verified by Ookla. With coverage in over 649 towns and cities and 5298 cell sites, enjoy exceptional connectivity with an average median download speed of 272Mbps on 5G. Not only does our SITnet mobile offering provide outstanding coverage and speed, but many businesses are also saving money and benefiting from improved handsets when switching from their existing EE, O2, and Vodafone contracts. Interested? Drop me a message for a free, no-obligation cost comparison. Elevate your business with unmatched speed and reliability. #5G #BusinessNetwork #Connectivity #FastInternet #TechAdvancements #DigitalTransformation #SolutionsInTechnology #UK5G #NetworkSolutions #Innovation #BusinessGrowth

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This is a good piece on how to optimise and modernise your organisation’s contact centre, to enhance the full customer experience journey. Read about BT and Five9’s CCaaS solution, with advanced technology and A1, helping to deliver an exceptional customer experience. 

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The tech landscape is on the brink of change. 🌐 The Internet of Things (IoT), eSim and 5G are showing robust adoption in the B2B sector, with their convergence offering a range of benefits for both direct business and channel partners. In our latest article on the Gamma website, our Mobile Product Director Steven Lowe lends his expertise on these solutions, and where Gamma’s commitment to innovation and partnership can support our customers. Read what Steven had to say here: 🔗 https://lnkd.in/eY5tRS5n. #IoT #Mobile #eSIM #B2B #5G

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You could well be spending significant sums on promoting your brand but adding in something as simple as “Branded Calls” could make the difference between a call being answered that will secure a critical order. Give one of our Sales Team at Firstcom Europe Ltd a call to discuss options. #leverageyourreputation #marketingactivityjointhedots #salesconversion

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Many of the resellers I speak to who use legacy billing engines, often find it impossible to differentiate with their commercial propositions. It's time for a change with Tekton Billing!... Our ZOEY billing system gives you the control and flexibility to set your own commericals, independant from how you buy from your wholesale provider. No more arbitrary mark-ups or passing through the same bundles as your suppliers. Not only does this support unique retail propositions, but can also be leveraged to optimise profit margins. Purchasing minutes or data in bulk at a wholesale level, then using ZOEY to re-allocate to customers in smaller bundles, provides economies of scale with huge cost savings. One of our partners achieved a staggering 6-figure monthly saving with this technique! 🌐 Find out more: https://lnkd.in/ekkQjh7X Your billing, your rules! Contact us today to learn more about ZOEY and revolutionize your billing strategy! ✨ #ZOEY #billing #billingsoftware #flexibility #telecoms

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Who can remember the days of dial-up internet, or am I showing my age? You could brew a pot of coffee in the time it took to connect! Well, those days are long gone with the arrival of lightning-fast 5G. What does this have to do with contact centres? Well with faster internet speed, contact centres can be smarter, more connected and a lot more efficient. This means quicker responses, real-time data sharing, and ultimately, happier customers. Have a little read of the latest Cirrus Connects blog that explores the impact of 5G on contact centres. 🔗 https://lnkd.in/e3bJEwBn .

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Exciting times for corporates looking to control data costs. Get in touch with Nick Webb to learn how smartroam will help develop and support your corporate esim journey. #esim #corporatetravel

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The metaverse has huge potential for the contact centres industry. While we don't offer metaverse platforms yet, I've been avidly following this frontier - and I can see how contact centres are naturally suited to thrive in this convergence of physical and virtual realities. Picture service reps as avatars providing personalised, empathetic support beyond what's possible on a call. Immersive virtual environments for visually demonstrating issues and collaborating on solutions. And flexible workspaces not limited by location. The metaverse is a chance to redefine how we facilitate human connection through elevated experiences. As AI handles simple tasks, our role could evolve into orchestrating these virtual realms. Make no mistake, this shift demands role expansions, continuous upskilling, and a rethink of the entire service model and workforce. But for an industry anchored in human experience, maybe we're perfectly positioned for this shift. If you want to geek out a bit more, read this post by Cirrus Connects which looks at the art of possible in this new paradigm: https://lnkd.in/ek-jFR5b .

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Hey #property folks - how are you? If you are responsible for your own businesses property or for #renting, #leasing, #selling, #building, #redeveloping and want to understand how to make it the best digital connected and secure space there can be - then this is for you. Click and connect with IFB below. GG

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Allison Kirkby, Chief Executive, commenting on the results, said “BT Group built and connected customers to our next generation networks at record speed and efficiency over the past year, while continuing to grow revenue and EBITDA. Having passed peak capex on our full fibre broadband rollout and achieved our £3 billion cost and service transformation programme a year ahead of schedule, we’ve now reached the inflection point on our long-term strategy.  “This delivery and greater capex efficiency gives us the confidence to provide new guidance for significantly increased short term cash flow and sets out a path to more than double our normalised free cash flow over the next five years. This enhanced cash flow allows us to increase our dividend for FY24 by 3.9% to 8.0 pence per share. We’re also setting a further £3bn of gross annualised cost savings to be reached by the end of FY29.  "As we move into the next phase of BT Group's transformation, we are sharpening our focus to be better for our customers and the country, by accelerating the modernisation of our operations, and by exploring options to optimise our global business. This will create a simpler BT Group, fully focused on connecting the UK, and well positioned to generate significant growth for all our stakeholders.” #bt #btgroup #uk #finance #financialresults #results #fullyear

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9 months ago, we had just a vision and no resources in place even to get this started….. Post merger, we knew we had to bring two B2B sites into one and we knew we’d need to rewrite our content to reflect a new brand when it came. But our vision was to rapidly build the foundations for the most trusted B2B telco web site in the world. And today we delivered on that vision and we launched our foundational Business web site. And we did it on time and budget, whilst dodging landmines daily. With this phase 1 launch comes a radically better customer navigation, single product pages, embryonic personalisation, SEO friendly re-writes and the further rollout of a single design system. Perhaps 9 months doesn’t seem that impressive? Consider this… 1. The job of architecting navigation for a multi product, global B2B site is fraught with complexity: multiple different customer types * many stages of consideration and buyer types. 2. As in any large corp merger, the team has had to wade through multiple CMSs, design languages and navigation instances and make it all hang together as one. 3. To deliver on our vision, the team built a collage of expertise developed through collaboration with literally hundreds of BT Business product and marketing experts - and they translated their passion and knowledge, page by page, into a large estate of digital content that is personal and simple. Do we still have a long journey left to bring the story of our market leading products and brand to life for our Business customers? We most certainly do… But for today, I could not be prouder of my team and in particular the giant in digital delivery that is Scott Kiehl. Scott is relentless and literally unparalleled at making a programme of this complexity come to life. For an average leader this would have been 2 years, easy … and with many compromises in quality that Scott just doesn’t tolerate. Thank you also to my visioning partner Marco Huerta, and to our amazing eng, design, seo and content leads, to the awesome cms, cross product and design system squads and to the hundreds of people across BT business and digital who supported us. I have listed but a few of the team below. There are way too many to mention, but you know who you are. Onwards! #digitalasachannel #digitaltransformation #digitalproductmanagement Indul Hassan Andonella Michalakakou Tony Curtis Sarah Driscoll Zoey Chant James Grant Thomas Chetwyn SANGALDEEP SINGH Ron Graham Burak Kıral Shaun Lowman Dougal Mathers Melanie Edward Andrew Small

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Revolutionise your mobile device sales with the power of retail analytics! My latest article reveals how data-driven insights and always-on connectivity can create immersive demo experiences that captivate customers and drive conversions. Check it out for tips on how to optimise your in-store shopping experience! 👉 https://lnkd.in/ezy8WFnC #RetailInnovation #ShopperEngagement #DataIntelligence #AlwaysOnConnectivity #CustomerExperience #RetailAnalytics

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According to research from COMMFusion '50-70% of businesses have informal contact centres, which means the informal contact centre market opportunity is in the tens of billions of dollars.' Our latest blog explores this HUGE opportunity in depth and explains how ConnectPro, our informal contact centre solution is a game-changer in this market, particularly if you're a Microsoft partner. ConnectPro is easy to sell, easy to deploy and easy to manage - invest a few minutes to learn more here: https://lnkd.in/e_8qsFgU 👍 If you find it valuable, don’t forget to hit the “Like” button and share it with your network. Let’s spread knowledge and inspiration together! 🌟 hashtag #microsoftpartner hashtag #contactcentre hashtag #microsoftTeams hashtag #contactcentrelite

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One key takeaway from our new "Complete Guide to Leading Contact Centre Teams" eBook: When structuring your omni-channel teams, go with a hybrid model. Have core voice and chat agent groups, but also cross-train a percentage of each on the opposite channel. This allows you to be nimble when queues get lopsided. Your cross-trained agents can jump in to support the busier channel, preventing long customer wait times. It's about balance - having dedicated specialists but also built-in flexibility. The eBook dives deeper into making this work through agent prioritisation and smart routing. Build an omni-channel team that can ebb and flow with your contact volumes. Download the full guide to learn more practical strategies: https://lnkd.in/eY3228T8 .

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According to research from COMMFusion '50-70% of businesses have informal contact centres, which means the informal contact centre market opportunity is in the tens of billions of dollars.' Our latest blog explores this HUGE opportunity in depth and explains how ConnectPro, our informal contact centre solution is a game-changer in this market, particularly if you're a Microsoft partner. ConnectPro is easy to sell, easy to deploy and easy to manage - invest a few minutes to learn more here: https://lnkd.in/e_8qsFgU 👍 If you find it valuable, don’t forget to hit the “Like” button and share it with your network. Let’s spread knowledge and inspiration together! 🌟 hashtag #microsoftpartner hashtag #contactcentre hashtag #microsoftTeams hashtag #contactcentrelite How Microsoft partners can capitalise on the huge growth in demand for informal contact centres - it may be easier than you think. - Teleware

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Proactive Planning for Business Continuity in 2025 The forthcoming BT Openreach network closure presents an opportunity to modernise your business communications. Xi Comms offers a no-obligation review to assess your current setup and develop a customised plan for a seamless transition to a future-proof telecoms solution. Avoid potential disruptions and embrace the benefits of post-2025 telecoms - contact Xi today. #HarrogateBusiness #XiComms #BePrepared

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Our Fast Fibre and SD-WAN are like peas in a pod, bangers and mash and Prince and the New Power Generation. It just makes sense. In this current economic climate, it can be tempting to reach for quick fixes for your business. But ensuring your business is future-fit is essential for long-term growth and safeguarding future revenue.    The good news is that TPG Telecom is all about helping you prepare for what’s ahead while remaining competitive. Here are two products I recommend doing just that:    Fast Fibre: This flexible solution can be tailored to fit your business needs and can easily be altered depending on your requirements. It boasts speeds of up to 10Gbps and comes with the option of wireless backup. Great for fostering productivity and client satisfaction.  SD-WAN: Whether your team’s in the office or working remotely, our 5G-ready SD-WAN doesn’t just deliver speed and reliability – it features advanced security to help protect your network. So you can work confidently knowing your business operation is configured to help you fight potential threats. Want to know more? Let’s connect phil.louey@tpgtelecom.com.au Empower your future, partner with us today. #businesstogether #tpgtelecom #digitaltransformation #peasinapod #bangersandmash #prince

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As the digital landscape continues to evolve, businesses are increasingly dependent on robust data storage and processing capabilities to drive innovation and efficiency. The surge in demand is further fuelled by the emergence of artificial intelligence (AI) initiatives, which are reshaping the data center landscape across India. According to market estimates, the data center market is projected to soar to $8 billion by 2026, with the number of data centers expected to reach 183 by the end of 2025 in India. Read my insights featured in Enterprise IT World's cover story, where I discuss the transformative impact of AI on India's data centers and the growing emphasis on sustainability in this dynamic sector.   https://lnkd.in/dsf6KSBK   #Ishantechnologies #DataCenter #DigitalIndia #ArtificialIntelligence #ishanmumbaidc1  

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