Gerard Murphy’s Post

Avaya simplifies its naming architecture to make it easier for customers to select the offerings most appropriate for their business needs. The new product names under the Avaya Experience Platform are: - Avaya Experience Platform™ (AXP) On-Prem (formerly Avaya Call Center Elite)  - Avaya Experience Platform™ (AXP) Private Cloud (formerly Avaya Enterprise Cloud) - Avaya Experience Platform™ (AXP) Public Cloud (formerly Avaya Experience Platform CCaaS) “We will deliver a single platform to all customers through the newly integrated Avaya Experience Platform portfolio, which reinforces our ‘innovation without disruption’ benefit,” said Soren Abildgaard, EVP and CTO, Avaya. “Realigning our solutions under Avaya Experience Platform supports our CX innovation strategy focus, where customers can choose their cloud journey to add the over-the-top enhancements that fit their needs.” #Avaya #contactcenter #CC #CX #cloud #CCaaS #ExperiencePlatform

In the quest for exceptional customer experience, every touchpoint matters. 🌟 This integration showcases how AI-driven solutions can seamlessly integrate with your existing Genesys ecosystem, boosting intent detection by +90% and leading to significant annual savings. Ready to elevate your CX game? https://lnkd.in/eCMBm_zU

Innovation without disruption "Avaya's innovation without disruption strategy sets it apart from competitors because it gives organizations the freedom to embrace the cloud journey at their own pace while protecting their existing investments and not disturbing their proprietary voice implementations." — Susan Terry, Global Vice President, Platform Maximization, Avaya Learn more about it by reading our Annual Report to Customers https://lnkd.in/ebVdTHXM

Only 28% of consumers say companies are “doing great” at customizing their experiences. Deepen your customer relationships by offering a comprehensive view into their accounts defined by their own preferences. The Broadridge Communications Cloud enables you to evolve to one, holistic platform to support multiple product lines through omni-channel communications. Let's talk about how you can achieve your CX goals with the right technology and operational solutions all in one place.

Worried about failures or lost sales with your migration to cloud or your switch to a new contact centre platform? Too many problems and not enough solutions? Take to the skies with our 4-step contact center ecosystem assessment: https://bit.ly/3zeiEuW #cloud #contactcentre #ttec #sales #cx #migration

Forbes estimates that businesses lose $75 billion a year on bad customer experiences. But with CCaaS, your business can reach customers on the right channels and provide a better experience. Let's get you started. Take a look at our white paper "Get Ahead of the Competition with CCaaS. #CCaaS #CustomerExperience https://lnkd.in/dpwv-fbc

Did you know companies that focus on customer experience report bigger profits? Customer-centric brands report 60% higher profits than companies who fail to focus on customer experience. If you’re looking to provide a better experience to your customers, implementing UCaaS can help you with that! UCaaS allows your team to provide better customer service by... - Connecting with your customers through different channels - Delivering high quality calls, chat, text and videoconferencing - Improving your response time with valuable features like call routing - Receiving calls from wherever you are, making communication faster and more efficient - And so much more! If you want to know more about UCaaS and what it has to offer, check it out by clicking on the link below! https://lnkd.in/eF-X8k3 #uc #ucaas #cx #customerexperience #axxesscommunications

Forbes estimates that businesses lose $75 billion a year on bad customer experiences. But with CCaaS, your business can reach customers on the right channels and provide a better experience. Let's get you started. Take a look at our white paper "Get Ahead of the Competition with CCaaS. #CCaaS #CustomerExperience https://lnkd.in/eB2t_h9t

Forbes estimates that businesses lose $75 billion a year on bad customer experiences. But with CCaaS, your business can reach customers on the right channels and provide a better experience. Let's get you started. Take a look at our white paper "Get Ahead of the Competition with CCaaS. #CCaaS #CustomerExperience https://lnkd.in/gF988NPV

Forbes estimates that businesses lose $75 billion a year on bad customer experiences. But with CCaaS, your business can reach customers on the right channels and provide a better experience. Let's get you started. Take a look at our white paper "Get Ahead of the Competition with CCaaS. #CCaaS #CustomerExperience https://lnkd.in/gQkz5-Xs