S23u battery normal browsing draining faster and overheating

[Bryan2424]

From Feb when just bought normal browsing still ok would only get very hot when gaming only now recently after Oct update would get as hot even when I'm not gaming and battery drain even faster 🤦 

[Bryan2424]

Thinking to go service centre check cuz normally only gaming the phone would get this hot now normal browsing equally as hot

[S23E]

yeah.. sometimes normal browsing can also feel heat up a bit.. update us once back from service centre, thanks!

[Bryan2424]

I was thinking to wait for oneui 6 see any improvement for battery life and heating but today there's something wrong with the WiFi on my device even after I restart that's why thinking must go service centre already

[S23E]

oh my.. sorry to hear that your device reach such state. Definitely cant wait anymore.. get it serviced asap.. hopefully all is well once returned..

[Bryan2424]

Hihi just got back from the service centre the staff said its best to backup to a USB stick hard disk etc instead of uploading it to Samsung cloud which could be unstable which I did 🥲 prob would visit another date

[JP19]

Hi, do u mean backing up all ur data? I would recommend Smart Switch and installing the Smart Switch on ur desktop to back all ur data to desktop's Smart Switch. It will backup all the necessary data.

[Bryan2424]

Hi yes back up, also before backing up to somewhere must we remove our samsung account in case there a clash with some information

[JP19]

Don't have to. Actually, my Smart Switch desktop till today has my Note 5 and Note 10+ backup, which I can anytime restore, without having these 2 phones.

After u backup to Smart Switch, u can factory reset ur device alr. But do u have any photos or files in Secure Folder?

[JP19]

Oh.. that time, the Samsung staff told me that Maintenance mode is only applicable for 3rd party repair and everytime send into Samsung service centre, will need to factory reset, be it extensive or minor repair. 😪

U see if u can backup the files in Secure Folder. Cos the standard backup won't include the files in Secure Folder.

Update: Files residing in Secure Folder are no longer allowed to be backed up. So the only way is to move them out from Secure Folder. Once u receive back ur phone after repair, then move them back to Secure Folder.

[Bryan2424]

Wah must reset 😮‍💨 I'll check if there's any other way to back up for secure folder. Thanks !