All Questions
Tagged with united-kingdom consumer-protection
74
questions
1
vote
1
answer
181
views
UK Consumer Rights - Final Right to Reject Time Limit
I was sold the wrong product online, however the seller refuses to refund me since their refund policy is 14 days, and it has been 40 days since delivery of the product.
On websites such as Which? (...
1
vote
1
answer
378
views
Refusal to terminate tenancy with months notice
I am renting property in UK and today tried to give my months notice, however letting agency refused to accept it claiming that they can only accept it on 25th - day when agreement started, and that ...
- 434
1
vote
1
answer
229
views
Under English law, what limitations apply to arbitration of civil disputes?
Under U.S. law, almost all kinds of disputes between people who have contractual relationships with each other can be subject to binding arbitration with no appeal right or class action rights through ...
- 224k
3
votes
1
answer
1k
views
After purchasing an item, then being issued a refund the item then arrived
I purchased an item at distance (in this case online), this item did not arrive until 2 weeks after the end of the delivery window. Towards the end of that 2 week period the seller was kind enough to ...
- 207
2
votes
1
answer
2k
views
Can a vendor cancel an order due to a pricing error?
I purchased some goods from a supplier which has now cancelled my order giving the reason as being a pricing error.
However I had paid for the item and in their online portal it stated that my order ...
- 123
1
vote
1
answer
207
views
Is it legal to deny service if I do not provide address?
In the UK almost every business will ask for your postcode and house number. For instance, two of the larger real-estate agencies in London refused to register me in their systems unless full and ...
- 19
0
votes
1
answer
162
views
Has risk been transferred to the consumer?
I have a question about the passing of risk in the Consumer Rights Act 2015, in the context of the Consumer Contracts Regulations.
If I order something addressed to myself, but at the address of my ...
- 165
3
votes
1
answer
10k
views
Does manually crossing out terms in a printed and signed contract actually change the contract?
Let's say that a typed contract is handed to someone (a new tenant, potential employee, potential customer etc.), and they (the tenant/employee/customer) cross out clauses with a pen.
Lets say that ...
- 733
4
votes
5
answers
2k
views
Estate agents faking an offer on a property
I was recently viewing a property to buy in the UK, with an asking price of £400k. On the day of the viewing, but before my appointment, the estate agent informed me that two offers had already been ...
- 151
2
votes
2
answers
561
views
Returning one product when several were purchased at the same time
I have bought two products (services): specifically two parts of a university training course (ITT (Initial Teacher Training) and masters units leading to PGCE). Both are sold separately. I no longer ...
- 161
1
vote
2
answers
470
views
UK Consumer Rights - Closed-loop watercooler leak caused damage to other components
I received a replacement closed-loop (meaning it does not need refilling and has no way of leaking) watercooler from a very well known company as my old one had a failed pump. Within a couple of days, ...
- 13
2
votes
1
answer
123
views
UK Ambiguous Contract and Debt Collection
In the UK, if a service provider interprets a contract in a way believed to be unfair by the consumer (say for arguments sake they believe the consumer owes them £50), are they allowed to immediately ...
- 145
2
votes
1
answer
198
views
Right of return for already replaced goods
Around 9 months ago I purchased a product, a pair of headphones, in the UK directly from the manufacturer. After 5 months, this product became defective, and was exchanged for another identical ...
- 23
3
votes
1
answer
236
views
Consumer rights (UK) - OEM operating system purchased on the basis on invalid requirements
Let's say I purchase an Operating System (let's call it, Microsoft Windows 10 Home Edition) from an online retailer. It turns out this is an OEM license, so perhaps not entirely as legitimate as it ...
- 133