I've inherited a messy Outlook configuration on a client's computer: Outlook 2010, a single Mail Profile, with 4 email accounts set up. Connecting to three different Exchange Servers, plus an IMAP Gmail thrown in for good measure.
Issue 1: The client has left one company, and wants to remove the associated Exchange account. Attempting to delete it results in an error saying that the Primary Exchange account cannot be deleted. I've checked to make sure that its not the default account, and research online suggests that this is a known bug with Outlook 2010, when attempting to connect to multiple Exchange accounts.
The stated workaround is to export everything, delete the mail profile entirely, create a new mail profile, recreate the accounts that are actually needed, and reimport. This is an amount of effort is more than the client is willing to put in.
In the last few days, the client's account on that company's Exchange server has apparently been disabled, because now it has started prompting him to enter his password every few minutes.
I need to be able to disable the connection to this particular Exchange server, without disabling the connection to the other servers or the IMAP.
ISSUE 2: the Gmail IMAP is intermittently losing its ability to send email. Pops up a message saying that Outlook cannot connect to the server. The Exchange accounts are unaffected, as is Internet access. Gmail can be accessed via Internet Explorer. A few hours later it will start working again, then a day or two later it will stop again.