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I have Outlook 2013 connected to my HP e-mail address and a Microsoft account with which I log into my computer (my Microsoft account uses my same hp e-mail address). But my lock screen does not show me e-mail notifications. I know only the new apps can show notifications and the old desktop apps, like Outlook, cannot, but the Mail app seems to be not running, on the Start screen it is just an icon, pretty inactive, so I thought it just isn't hooked to my Outlook. When I open Mail it prompts me to add an e-mail account, but when I enter my credentials it just says that this e-mail is already added. There are no other options whatsoever. I just want my lock screen to display e-mail notifications, but i don't know how.

I've already checked "PC settings" > Personalisation > Lock screen, the mail notification is turned on.

Basically I want to know how to connect my Outlook HP.com account to the Mail app, when it tells me that it is already added, but it is neither displayed nor functioning.

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  • As far as I know, only Modern/Metro apps (like Mail) can show notifications on the lock screen. Desktop apps like Outlook 2013 cannot. You'll need to set up your email account in the Mail app so it can check for new emails and show notifications. Are you logging into Windows with a Microsoft account, or a local account? Are you using Outlook.com/Hotmail or another email provider? What accounts are already set up in the Mail app (Win+C, Settings -> Accounts)?
    – Indrek
    Commented Jan 22, 2015 at 10:09
  • @Indrek, edited question to clarify. But Win+C > Settings > Accounts only shows me the User Accounts (unless I am doing something wrong?)
    – mathgenius
    Commented Jan 22, 2015 at 10:27
  • Looks like you're going to PC Settings. Make sure to press Win+C while in the Mail app. The settings should open in a sidebar on the right-hand side, not take you out of the Mail app.
    – Indrek
    Commented Jan 22, 2015 at 10:37
  • @Indrek, oh, ok, thanks, didn't realise i could do that. I saw my account listed there and also the "sync email" checkbox, it was unchecked, so i checked it and set all the settings to update email and etc. I tried receiving a test e-mail but it didn't show up on the lock screen, i don't even see the envelope icon at all, it did not download my old emails, but i just set it to do so every 15 mins, instead of "when they arrive" to see if it will work.
    – mathgenius
    Commented Jan 22, 2015 at 12:53
  • Check that the "Show email notifications" option is set to "All email". I think by default it's "Only from favourites". As for downloading older email, check what the "Download email from" option is set to.
    – Indrek
    Commented Jan 22, 2015 at 12:57

1 Answer 1

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Well after some research and contacting Microsoft Support I found out the following:

Like Indrek said, only Metro/Live tile apps can show notifications on the lock screen, however the Mail app can NOT be simply synched with Outlook to display notifications on the lock screen. In order to do that you have to add your e-mail address manually and separately in the Mail app.

My problem stemmed from the fact that my e-mail address is a corporate e-mail and it does not use neither POP3 nor IMAP, it uses Microsoft Exchange. That is why it was unable to sync my emails. Please note it is an hp.com e-mail and not an Exchange e-mail address, as it appears there is a difference between Microsoft Exchange e-mail protocol and the Microsoft Exchange e-mail... program/service/whatever.

Short answer for tech savvy people: You need to manually set your mail server address and username in order to sync a Microsoft Exchange protocol e-mail.

To set up your Microsoft Exchange protocol email you need to add an account in the Mail app by opening the Mail app and pressing "Win + C" then going to "Settings" and "Accounts". Click "Add an account" and choose "Other" as the type of account. Choose "IMAP" and click "Show more details" on the next screen, here you need to fill out all the details, namely username and incoming/outgoing server - you may need to ask a system administrator to do this for you. After you do that your Mail app should sync.

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  • This is not correct, Mail has full Exchange support and you don't need IMAP to access an Exchange mailbox; please see here: superuser.com/questions/867944/….
    – Massimo
    Commented Apr 30, 2015 at 12:38
  • @Massimo, it seems you have posted a link to this very question. :)
    – mathgenius
    Commented May 4, 2015 at 12:55
  • You are right... here's the right one: superuser.com/questions/908079/….
    – Massimo
    Commented May 4, 2015 at 13:15
  • @Massimo, well, I will take your word for it, but when I tried it - it did not work for me and currently I cannot reproduce it, in order to verify.
    – mathgenius
    Commented May 4, 2015 at 13:26
  • For newcomers - you may select Exchange when creating a new account, but will still need to your server information.
    – xyhhx
    Commented Nov 15, 2016 at 21:26

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