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I recently bought a Dell latitude E6420 i5-2520M 8GB and I am experiencing a very annoying issue with the speakers.

The sound coming from the laptop's internal speakers works until I plug the headphone jack into the computer for the first time. When I unplug the headphones, the internal speakers do not come back on.

What I have tried so far with no success:

  • Uninstall and reinstall audio/sound drivers
  • Tried Realtek drivers
  • Disabled headphones
  • Recovery and reinstall Windows 10

Every time I uninstall and reinstall the sound drivers the speakers start to work again until I plug in and then remove the headphones.

How can I resolve this?

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  • I have several DELL machines and that's the expected behavior. Do the speakers work again if you unplug the headphones?
    – Glenn Randers-Pehrson
    Commented Jun 6, 2016 at 22:14
  • No, they don't. Speakers stop to work completely even when I unplug the headphone. The only thing that help is uninstall and reinstall again the driver.
    – Marcellinov
    Commented Jun 6, 2016 at 22:19
  • Maybe the question was not clear - problem here is that the jack somehow affect the internal speakers completely (even after I unplug the headphone...).
    – Marcellinov
    Commented Jun 6, 2016 at 22:41

1 Answer 1

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This is a known issue with the Realtek drivers on the Dell Latitude (see here) - You'll have to install the Windows Native Audio Driver.

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    I thought the native drivers installed in my laptop were the Windows Native Audio Driver - but it was not the case... That resolved my issue.
    – Marcellinov
    Commented Jun 7, 2016 at 19:23

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