BellSouth is making major changes to the DSLAM/Edge router network for DSL. The new PPP termination devices use PPPoE exclusively. The updates and changes are ongoing and most customers are notified beforehand so it does not cause a disruption in service. You may be shipped a new modem based on the type of modem BellSouth initially provided.

Most customers are in one of two situations:

1. If you have an older modem that only does PPPoA (such as the Alcatel Stingray) you will need a completely new modem. If you did not receive a replacement modem contact BellSouth for a compatible modem/router.

2. If you have a modem that does both PPPoA/oE you will need to make sure it is configured to utilize PPPoE.

Important Note: PPPoE has additional overhead and you should adjust your MTU settings on your NIC(s) to 1492 or less. Click here for more information.

Andy Houtz